As the CEO of Billy.com, I decided to fully transition to Phonexa in 2021. Since then, I have been provided with over-the-top customer service from some truly great people. I cannot speak highly enough of how great the Phonexa team is, from the top down. My main reason for transitioning was to avoid exorbitant onboarding fees and to take advantage of the multiple systems they offer. These multiple systems have increased my revenue, while my costs have gone down, resulting in greater profits for the company.

There is a learning curve, like with any new software, due to the many features not found on other platforms.

I really enjoyed my time with Phonexa. As mentioned, my account manager was great and so was the supporting team members. We always had help available and never felt like we were left alone to figure things out which in my opinion is the most important need when running a business and you have to fix things on the fly. We had a great experience, and I would recommend Phonexa to anyone that asked me if it was a good idea to use the service.

Honestly, I really like the account manager that I work with. [sensitive content hidden] is professional and he always makes himself available for a meeting to help my team address any needs that we have. What I really like about [sensitive content hidden], is that he is actually present during the meetings, and you can tell that he actually cares to help educate and come up with a solution for what is needed. I have worked with many account reps on different platforms and products and [sensitive content hidden] is one of the best account managers in overall quality and willingness to help. He actually adds value as an account manager.

There really isn't much to dislike. I am not the most tech savvy person, so the platform wasn't easy for me to figure out, but that is because I am useless when it comes to tech. However, my operations manager had a great time using it and I never heard him complain about the usage of the platform or any difficulty. Overall, I really do not have any complaints.

Working with Nasser. He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand. A hard worker. Also, ALWAYS makes time to meet with me. I would hire him if i could!

Set up is miserable so much to do............

In a few words, it's been absolutely brilliant and a breath of fresh air.

In our quest for software to enhance a vital aspect of our business, we explored numerous options, and without a doubt, Phonexa emerged as the clear frontrunner. Our initial conversation with [sensitive content hidden] was enlightening – he took the time to unravel the multitude of unique features the platform boasts (there are so many, it's hard to list them all!). The onboarding process, spearheaded by [sensitive content hidden], our dedicated onboarding support contact, was seamless. [sensitive content hidden] went above and beyond to ensure our team could effectively leverage the system. Now, with [sensitive content hidden] from the Customer Success team, we continue to experience unparalleled responsiveness and a delightful collaboration. The attention and support we've received from Phonexa have been nothing short of astonishing. Monitoring our traffic and swiftly resolving any error hiccups for a prompt investigation became a breeze. Embarking on the journey with new software can be daunting, especially when you're accustomed to your existing system. Yet, Phonexa's user-friendly interface and the consistently competent, customer-focused team have made every step of this transition reassuring and gratifying. The integration builder is fantastic; it simplifies the entire integration process with buyers, and the advanced distribution feature (Ping-tree), which is included as part of the package, is just fantastic. Joining Phonexa isn't just a choice; it's a strategic decision that ensures a seamless and customer-centric experience at every turn. I am delighted to share that transitioning to Phonexa from our previous system stands out as a pivotal and wise business move. The decision to make this switch has proven to be a game-changer for us, solidifying Phonexa as the forefront choice in our business journey. Join the ranks of those who have made smart decisions – elevate your operations with Phonexa, where each move is a step towards enhanced efficiency and success.

Embarking on a fresh start with a new system demands an investment of time, as mastering the interface is a gradual process. However, under [sensitive content hidden] expert guidance on navigating the system, the time spent getting acquainted was not just worthwhile but surprisingly enjoyable. Kudos to the Phonexa team for transforming what is usually a daunting experience into a remarkably pleasant journey. Joining Phonexa isn't just an acquisition of a platform; it's an assurance that the learning curve is navigated with ease, turning challenges into opportunities for seamless growth.

in one word "Fantastic"! The reporting dashboards have been able to show us trends in the data immediately signaling potential issues or red flags. This has saved us time and money as well as allowed us to shift budgets and help or monetization efforts.

The ease of having all of your marketing automation and accounting in one place

Some reporting on the customer side needs customization but the Phonexa team (especially Mohd Abbas ) are ready, willing and able to tackle our modification requests.