Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Primo Dialler
Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.
Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.
Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical...
60 Reviews of Primo Dialler
Average User Ratings
Overall
4.88 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
October 2017
Emil from The Auto Parts Wholesaler, Inc
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
I am very much satisfied with the service and find their support team ridiculously great!
Increased contact rate, efficiency, productivity and fast return of investment
Pros
The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.
August 2019
Stu from DSC Telemarketing ltd
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
1st class product, 1st class support and technical assistance
Pros
Primo dialler offer the best dialler solution i have used. It's very reliable, easy to use and very customisable to meet our needs. Most technical queries are resolved in the 1st call but always inline with the timescales agreed. The costs are very competitive too (we made a significant monthly saving when we changed our hosted dialler provider). I have no hesitation in recommending PrimoDialler to anyone looking for hosted dialler.
Cons
There isn't anything I dislike. If the functionality isn't there, we can have it custom made.
Reasons for Choosing Primo Dialler
They went the extra mile, even before we became a customer. Offering bespoke solutions our "current" provider could not do.
February 2020
Scott from Accelerated Resolutions
Company Size: 2-10 employees
Industry: Environmental Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Best of the best
Primo is half the cost I was spending with other companys and the customer service is unmatched
Pros
The customer service aspect is unmatched , these guys are able to assist me anytime I have an issue
Cons
Havent found anything yet however a more robust crm would be useful
Reasons for Choosing Primo Dialler
I seen the platform before I tried
April 2016
Asad from BDS LAW
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
April 2016
Very Excellent Services
Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.
September 2019
Selena from Erdied Communications
Company Size: 11-50 employees
Industry: Utilities
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2019
Honest and upfront pricing with a great updated vicidial interface!
From my inquiry on a Sunday afternoon, to our free trial with great support, to our implementation to go live, these guys have been on top of our inquiries, more than willing to help. Our account manager checks in often to see how we are and I believe he sincerely cares. I've already referred them to two other companies, and will continue to do so. Their pricing is great and upfront. No tricks, just treats :)
Pros
The simplicity of the interface and pricing is more than fair for the quality.
Cons
-Some integrations are a little time consuming, but it's to be expected. -Support has to order your DID's and ACCID's, which takes 24 hours to be applied to your account. (Overall, that's not a huge issue if you plan ahead.)
Reasons for Choosing Primo Dialler
1. Pricing 2. Availability of support and account manager 3. Updated Vicidial interface 4. Ease of product. 5. They truly take care of their clients.
