About Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.

Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.

Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

60 Reviews of Primo Dialler

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(54)

54

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 60 results

October 2017

Emil from The Auto Parts Wholesaler, Inc

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

I am very much satisfied with the service and find their support team ridiculously great!

Increased contact rate, efficiency, productivity and fast return of investment

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

August 2019

Stu from DSC Telemarketing ltd

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

1st class product, 1st class support and technical assistance

Pros

Primo dialler offer the best dialler solution i have used. It's very reliable, easy to use and very customisable to meet our needs. Most technical queries are resolved in the 1st call but always inline with the timescales agreed. The costs are very competitive too (we made a significant monthly saving when we changed our hosted dialler provider). I have no hesitation in recommending PrimoDialler to anyone looking for hosted dialler.

Cons

There isn't anything I dislike. If the functionality isn't there, we can have it custom made.

Reasons for Choosing Primo Dialler

They went the extra mile, even before we became a customer. Offering bespoke solutions our "current" provider could not do.

February 2020

Scott from Accelerated Resolutions

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Best of the best

Primo is half the cost I was spending with other companys and the customer service is unmatched

Pros

The customer service aspect is unmatched , these guys are able to assist me anytime I have an issue

Cons

Havent found anything yet however a more robust crm would be useful

Reasons for Choosing Primo Dialler

I seen the platform before I tried

April 2016

Asad from BDS LAW

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

Very Excellent Services

Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.

September 2019

Selena from Erdied Communications

Company Size: 11-50 employees

Industry: Utilities

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2019

Honest and upfront pricing with a great updated vicidial interface!

From my inquiry on a Sunday afternoon, to our free trial with great support, to our implementation to go live, these guys have been on top of our inquiries, more than willing to help. Our account manager checks in often to see how we are and I believe he sincerely cares. I've already referred them to two other companies, and will continue to do so. Their pricing is great and upfront. No tricks, just treats :)

Pros

The simplicity of the interface and pricing is more than fair for the quality.

Cons

-Some integrations are a little time consuming, but it's to be expected. -Support has to order your DID's and ACCID's, which takes 24 hours to be applied to your account. (Overall, that's not a huge issue if you plan ahead.)

Reasons for Choosing Primo Dialler

1. Pricing 2. Availability of support and account manager 3. Updated Vicidial interface 4. Ease of product. 5. They truly take care of their clients.