Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Primo Dialler
Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.
Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.
Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical...
91 Reviews of Primo Dialler
Average User Ratings
Overall
4.90 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
September 2020
Ausaf from Fratres Tech Solution Pvt. Ltd.
Verified Reviewer
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2020
Quality of product
Pros
I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product.
Cons
Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.
September 2020
Kate from SalesNATION
Company Size: 51-200 employees
Industry: Staffing and Recruiting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Primo Dialler is a great value and a great experience.
I work with Hawwah oftentimes and she has been able to smooth the way for us to get the things we need. Also we like [SENSITIVE CONTENT HIDDEN] and some of the other guys in the Support Group are APlus Plus.
Pros
We have found that this dialer services all of our needs as an organization. And we appreciate the Skype Feed Support group which provides alot of training and transparency to those in the feed to learn the dialer.
Cons
During COVID we did experience some problems as people were dialing from home, but the support feed really helped out and made it an overall good experience despite the unique challenges
Reasons for Choosing Primo Dialler
We liked the product and the people.
April 2016
Asad from BDS LAW
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
April 2016
Very Excellent Services
Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.
September 2020
Shannon from Pound Savvy Limited/Rapid utilities
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Great Service For Money
Great at a taliored serice The team are simply the best when it comes to any request they are willing to do whatever it takes to aid us a company
Pros
Efficiency of the system and reporting
Cons
Not Much I would change with primo Dialler
Reasons for Choosing Primo Dialler
Best Value for Money with great service expected.
October 2020
Guillermo from New Tech Voip Services
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2020
Best Customer Service
No issue as of now. everything is working as espected.
Pros
The ease of use and the best down to earth customer services hands down.
Cons
They could work on the pricing a bit more.
Reasons for Choosing Primo Dialler
The price
