Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.

Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.

Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance.

Users can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.



48 Reviews of Primo Dialler

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 48 reviews

October 2018

Michael from Frog Property Services Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Primo

Increase in appointments booked and really getting the best from our staff and data

Pros

A really Easy to use dialler with easy set up and a pay as you go option and great back up from the support team

Cons

There’s nothing I dislike about it. It’s basic but does the job we need

October 2018

John from SureView

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Primo is superior to any other dialing software I have used

Since using Primo, my overall company productivity has increased.

Pros

Tech support is brilliant and always available. Easy to use, and great value.

Cons

I can't really think of anything that I don't like about Primo. It is superior to any other dialing software I have used.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Very Impressed

Support team very helpful (not shite) and impressed with turnaround time with updates

Pros

Ease of use interms of calling clients
Being ablew preview leads before calling
Callback feature very helpful

Cons

Certain functions not clearly visible i.e. volume

October 2018

Inzamam from Bridge Applications

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

"Very impressed"

My overall experience has been a 10 out of 10. Superb!

Pros

The manual dial speed and hopper is very good and works really well overall. The way the contact details are displayed for everyone to view is very convenient for us.

Cons

No cons. Everything is brilliant and works great! 10/10!

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

A totally pleasant and efficient service

Pros

It is very easy to manipulate, is willing to respond to all its users without problem, my employees easily adapted to its use.

Cons

No problem whatsoever, I recommend it for different companies, it will help them increase profits without problems and with security

April 2018

Yeshuwanth from Choose portal Pvt Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Excellent

Pros

I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Cons

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

April 2018

Bal from FMB Group Business solutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Fantastic system great value for money

Pros

Very easy to use and great support on any thing you are unsure of.
Great value for money.
we have the dialling packaging and the inbound system, set up was made very easy for us

February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Awesome Product

Better management for workload

Pros

Very cost effective, simple to use not a lot of training required, the team was able to get started as soon as the installation took place.

February 2018

Asif from AQ Calls

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Really professional approach.

The support and professionalism is second to none. Every time we've had a query the response has been polite, professional and timely.

Pros

simple and easy to use, and a great support team available on hand if we need assistance. Brilliant team to work with.

February 2018

Kavita from United Link

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Excellent Service, Brilliant product

My staff are producing better results I think overall the system does what it is meant to do - pretty good overall, the only negative thing will depend on your internet if it is slow, but overall we have had no issues at all

Pros

The software was easy to install, and easy to operate, it has worked very well for our project, staff was trained on the system and managed to operate the software quite quickly

December 2017

Mohamed from Digital Works Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Very smart dialler tool our team use it with ease

Pros

Very Agile, interactif and fit perfectly every BPO needs
We like the flexibility of its options and the open choice of customizations

Cons

I recommand 100% Primo to every Professional that need a dialler
Very reactive helpdesk service also available 24/7

November 2017

ahmed from any company

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Awesome

Pros

Team spirit and their usual support and the application features which cover all my needs as everything i need i found it

November 2017

Amanda from Dynasty Deals LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Excellent. The guys are awesome!

Pros

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

October 2017

Emil from The Auto Parts Wholesaler, Inc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

I am very much satisfied with the service and find their support team ridiculously great!

Increased contact rate, efficiency, productivity and fast return of investment

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

October 2017

Raja from My Funeral My Wishes LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Excellent company great customer service, should have joined long time ago.

Reliability, great contact rate

Pros

By far, one of the best dialers in the industry, Provides a much better contact rate.
Very easy to use, straight forward and simple.

June 2017

Christopher from Hall and Hanley Utility

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Outstanding service with a user friendly fully optimised dialler system set and ready for business.

Pros

The dialler is an all round workhorse simple to use and comes with many customisable options to make sure your campaigns are running at optimum capacity to ensure sales flow with no issues with downtime or data discrepancies. easy to load easy to use and really effective for a business dallier also your dashboards and recording portals make is ridiculously simple to find any information you need.

Cons

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

June 2017

Kumar from Nexgen BPS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Excellent Services!!! they are one of the best voip providers in UK.

Pros

User friendly Portal, connectivity is without any error in line and overall they charge much low for VOIP services.

Cons

There is nothing to write bad about them but yes portal can be bit more user friendly .

February 2017

Muhammad from Xcell Com Pvt Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Excellent Experience Over All

Very Cooperative support , Easy to use with many features, and most of all Perfect Value for Money.

Pros

Easy to use

Cons

Use of external softphones

January 2017

Fraser from Intercity financial marketing Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Great platform, great service!

We found Primo through a recommendation on Linkedin and since initial contact they have been fantastic. The platform itself is very easy to use and call quality is 2nd to none. The service provided by staff can not be faulted - Rep has been great in getting us set up. Support have been amazingly helpful and patient with the training and any technical questions I had.

November 2016

Jay from Push It Workflow Management, All the features of Salesforce @ 25% of the cost.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Great Solution & Top-Notch Service

I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins. Their support is spot-on with timely response both via email and live chat. Take the time to check out their solution before you make a final decision on contact center software.

Pros

Clean UI

Cons

None.