I am very much satisfied with the service and find their support team ridiculously great!

Increased contact rate, efficiency, productivity and fast return of investment

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Outstanding service with a user friendly fully optimised dialler system set and ready for business.

Pros

The dialler is an all round workhorse simple to use and comes with many customisable options to make sure your campaigns are running at optimum capacity to ensure sales flow with no issues with downtime or data discrepancies. easy to load easy to use and really effective for a business dallier also your dashboards and recording portals make is ridiculously simple to find any information you need.

Cons

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Excellent Service, Brilliant product

My staff are producing better results I think overall the system does what it is meant to do - pretty good overall, the only negative thing will depend on your internet if it is slow, but overall we have had no issues at all

Pros

The software was easy to install, and easy to operate, it has worked very well for our project, staff was trained on the system and managed to operate the software quite quickly

Efficient, affordable and reliable system

I was previously using another dialer system and had many issues with reporting and viewing so I planned on change, other dialer systems had too long time frames to set up after my VOIP went down and this was going to cause a drop in production. I got on a call with the support team from primo and I was shocked with the Response, they had me set up in 11 Hours! With a new VOIP provider and new CLI! EXCELLENT SERVICE!!! Would recommend primo to everyone.

Pros

Navigation is very simple, self explanatory.
Quick and easy to adapt to.
Reporting is phenomenal, full detail and excellent breakdown.
Real-time dashboard feature keeps you updated all the time.

Remote support is so quick and helpful.
Set up was amazingly quick.

Cons

No cons, recommend primo to everyone, no hassle and quick setup

Brilliant Service and Excellent Product

I have spent years looking for a decent remote web based system that can match the quality of a internal hardware system and I have finally found it. I couldn't recommend the product more and the service is amazing and instant. Its allowed me to setup a multi agent remote call center with users all over the the world. Very Very good could not recommend this more highly.

Pros

Call quality and ease of use

Primo is superior to any other dialing software I have used

Since using Primo, my overall company productivity has increased.

Pros

Tech support is brilliant and always available. Easy to use, and great value.

Cons

I can't really think of anything that I don't like about Primo. It is superior to any other dialing software I have used.

Really professional approach.

The support and professionalism is second to none. Every time we've had a query the response has been polite, professional and timely.

Pros

simple and easy to use, and a great support team available on hand if we need assistance. Brilliant team to work with.

Excellent. The guys are awesome!

Pros

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

Excellent Dialer System!

The Primo Dialler team is excellent. We had so many connectivity issues with our previous dialer, and with Primo Dialler, the issues are now non-existent. We have an all-inclusive plan, with unlimited minutes, and any support ticket is resolved and closed within a matter of hours. Primo Dialler is definitely on the top of their game. 10/10 - will stay with them as long as we have a need for a dialer!

Pros

The ease of use, the fabulous support team available to me 24/7, and the PRICE!

Cons

Still a lot of features that I do not know how to use. Love love love all the options though. :)

Very Impressed

Support team very helpful (not shite) and impressed with turnaround time with updates

Pros

Ease of use interms of calling clients
Being ablew preview leads before calling
Callback feature very helpful

Cons

Certain functions not clearly visible i.e. volume

A FRIENDLY DIALER

I've been using many types and kinds of software, and PrimoDialler is new to me, at first I'm quite awkward because I dont know how to use, but in just an hour I can utilized it, just the basic of course. And the information especially in reporting, I can easily access it.

Pros

I like everything on this software. Especially uploading the leads and editing the leads content, it's so friendly.

Cons

i cant say anything, i like it. Really!!

Excellent

Pros

I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Cons

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.