Primo Dialler Software
FrontRunners
About Primo Dialler
Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.
Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.
Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for an...
Primo Dialler Pricing
Pay as you go Easily Manage Your Costs Straightforward, Simple Pricing
Starting price:
$0.03 per month
Free trial:
Available
Free version:
Not Available
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Primo Dialler User Reviews
OVERALL RATING
Showing 1 - 5 of 105 reviews
Ausaf
Verified reviewer
Company size: 11-50 employees
Industry: Telecommunications
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2020
Quality of product
Pros
I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product.
Cons
Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.
Bronwen
Company size: 1,001-5,000 employees
Industry: Financial Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2020
Great Value for Money
It has been awesome. it feels like I have my own support team at my finger tips. We have campaigns running 24 hours a day and it's good to know I can have a good night's sleep without being called up to assist with nitty gritty stuff. The dialler performs like a world class dialler and the support is just fantastic!
Pros
Very easy to use, quick to learn. It's a low resource product that delivers high value. Flexible to use anywhere. It's just fantastic!
Cons
The out of the box reporting is a bit limited. I get frequent requests for specific types of reports and comparing it to another dialler that we use, the other one has at least 3 times more reports that came out of the box. so that means a bit of custom report writing which is a feature available. so just a bit of work :)
Reasons for choosing Primo Dialler
Again, price and simplicity. There are features in Connex One that is more attractive, ie the built in gamification, however when you are dealing with campaigns that dont require the fancy extras, then it makes no sense to spend the extra money on the things that you dont need.
Reasons for switching to Primo Dialler
Mainly cost saving and simplicity of the current campaigns. We do still use Nixxis for a specific campaign where there has been deep integration into a web developed platform, however for the most part, I cant justify spending double the price on a dialler license when Primo Dialler can deliver the same value.
Revel
Company size: 11-50 employees
Industry: Marketing and Advertising
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2021
Support Staff Unhelpful and Too Time Consuming
Pros
The Pros of this software wasn't experienced.
Cons
Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago. So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong. Several emails back and forth to find my account because "I did not exist" Which to my surprise was crazy, because I was using the software not only a few days ago.. Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin" So I received an email address to contact. I emailed and got a reply that this rep was going to be 'out of office for another two weeks' So I emailed to original rep and stating the above Then was told to 'call this number on whatsapp' It was right here I decided to give up. Primo Dialler your support chain is broken, fix it for the sake of future users. I'll be going elsewhere
Kalay
Company size: 11-50 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
October 2020
Excellent dialling system
Excellent experience overall and excellent support as well
Pros
This software has an excellent interface which is user friendly and I was able to implement this system into my business very easily.
Cons
Not much however maybe an option to add a built in Quality scorecards with recordings feature.
Reasons for choosing Primo Dialler
User friendly...easy reporting access....easy access to call recordings....Also the sales agent Fiema Gaffur presented the Primo Dialler in a excellent light and assured us we were making the correct decision.
Reasons for switching to Primo Dialler
System errors and issues
Kate
Company size: 51-200 employees
Industry: Staffing and Recruiting
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2020
Primo Dialler is a great value and a great experience.
I work with Hawwah oftentimes and she has been able to smooth the way for us to get the things we need. Also we like [SENSITIVE CONTENT HIDDEN] and some of the other guys in the Support Group are APlus Plus.
Pros
We have found that this dialer services all of our needs as an organization. And we appreciate the Skype Feed Support group which provides alot of training and transparency to those in the feed to learn the dialer.
Cons
During COVID we did experience some problems as people were dialing from home, but the support feed really helped out and made it an overall good experience despite the unique challenges
Reasons for choosing Primo Dialler
We liked the product and the people.
Reasons for switching to Primo Dialler
We were looking for a real partner to grow our business.
