Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.

Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.

Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance.

Users can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



47 Reviews of Primo Dialler

Overall rating

5.0 / 5 stars

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John from SureView

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Primo is superior to any other dialing software I have used

Since using Primo, my overall company productivity has increased.

Pros

Tech support is brilliant and always available. Easy to use, and great value.

Cons

I can't really think of anything that I don't like about Primo. It is superior to any other dialing software I have used.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Support team very helpful (not shite) and impressed with turnaround time with updates

Pros

Ease of use interms of calling clients
Being ablew preview leads before calling
Callback feature very helpful

Cons

Certain functions not clearly visible i.e. volume