Primo Dialler
About Primo Dialler
Awards and Recognition
Primo Dialler Pricing
Pay as you go Easily Manage Your Costs Straightforward, Simple Pricing
Starting price:
$35.00 per month
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for Primo Dialler
1 - 5 of 108 Reviews
Emil
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
I am very much satisfied with the service and find their support team ridiculously great!
Increased contact rate, efficiency, productivity and fast return of investment
PROSThe ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.
Devesh
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
A tech novice's dream
The simplicity to get started was most impressive. I was up and running within the first day.
CONSI was unable to customise the wallboard (or haven't figured out how yet). I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.
Reason for choosing Primo Dialler
The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.
Revel
Marketing and Advertising, 11-50 employees
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2021
Support Staff Unhelpful and Too Time Consuming
The Pros of this software wasn't experienced.
CONSUpon setting up and account - I couldn't login after being able to login successfully no longer than a week ago. So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong. Several emails back and forth to find my account because "I did not exist" Which to my surprise was crazy, because I was using the software not only a few days ago.. Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin" So I received an email address to contact. I emailed and got a reply that this rep was going to be 'out of office for another two weeks' So I emailed to original rep and stating the above Then was told to 'call this number on whatsapp' It was right here I decided to give up. Primo Dialler your support chain is broken, fix it for the sake of future users. I'll be going elsewhere
Jermaine
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Very easy to use and very cost efficient. A new industry leader
Very positive. 24 hour support always available and there to help and assist whenever I need.
PROSIts very easy to use and is really cost efficient compared to other systems out there
CONSThere were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms
Reason for choosing Primo Dialler
Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.
Stuart
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Primo Dialler
My experience so far has been excellent. As mentioned above any time I have had an issue or a feature missing that i needed, they have picked up my call quickly and either got it resolved while I was on that call or they have called me back within 10 minutes with a resolution to whatever I have asked. This is my first business and first time looking for a dialler system, so everything was confusing to me at first and the amount of choice was overwhelming. Primo gave me a very simple breakdown of costs and different options for me to choose from that suited my needs and just made the process very easy. We are a small company but have been given an A class service that has exceeded my expectations. I am delighted with my choice and I don't feel I will ever need to look elsewhere in the future. Thank you Primo and staff.
PROSIt has everything that I need and is easy to learn. My advisors were able to pick up how to use the system for everything they need within 1 hour. The detailed guides provided for other features are excellent as well and have been very useful for me learning and remembering how to use other features on the admin side. The wallboards are clear for me to see what is going on. I can listen into calls live very easily and finding past calls in very easy too.
CONSSome features that I needed were not setup at the start, this may have been due to some of my instructions or lack of, when i was discussing my company's needs on the initial setup call. All issues i had were resolved within 10 minutes of me calling the incredibly helpful and friendly Customer Support team.
Reason for choosing Primo Dialler
Initially cost, clarity of cost, ability to take a pay as you go option and not commit long term and the speed with which they got back to me after my initial enquiry.