The simplicity to get started was most impressive. I was up and running within the first day.

The simplicity of the interface and pricing is more than fair for the quality.

The documentation is laughable, probably the worst I've seen in any saas product, and if you ask support, they will tell you that if you select the wrong option, the whole thing could break.

A really Easy to use dialler with easy set up and a pay as you go option and great back up from the support team.

Some features that I needed were not setup at the start, this may have been due to some of my instructions or lack of, when i was discussing my company's needs on the initial setup call.

The product itself is perfect, but the support service is impressive which definitely makes it the best solution.

Primo dailler are best in class , Very humble. Helpful , quick, effective.

The ease of use and the best down to earth customer services hands down.

Easy to use, and fully customisable. We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that with ease.

The dialler performs like a world class dialler and the support is just fantastic.

Installed from contract and DD setup in one hour 👨🏻‍💻 in my eyes that rapid. Good clear calls problems very good customer care.

Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.

With a new VOIP provider and new CLI. EXCELLENT SERVICE!!! Would recommend primo to everyone.

Excellent 24/7 Skype/Web Support. Redundant Voice over IP Services.

Ease of use and amazing monitoring capabilities.

This software has an excellent interface which is user friendly and I was able to implement this system into my business very easily.

Every good advice and guidance prior to signup.

Any questions we had were dealt with efficiently by Primo's support team. Having the ability to switch to a mobile friendly solutions puts my mind at ease during this ever changing pandemic.

Primo Dialler is an amazing Dialler with superb performance on host. There is not a single glitch we have faced so far.

I can't really think of anything that I don't like about Primo.

Primo is superior to any other dialing software I have used.

It is really easy to understand and the reporting mechanics are pretty professional. Integrations with the CRM and ease of use for the agents with an amazing support makes it the best product so far.

Support for the software is amazing like never had before. The price is amazing for the quality of the product.

Easy to use and the support team is really reliable and offers support immediately.

The worst overall experience I have had with any saas product.

They immediately get defensive if you suggest areas of improvement. They will refuse to admit there is a problem even when there are glaring weaknesses in their system (and there are plenty).

The out of the box reporting is a bit limited.

The layout in the capture fields is too simplistic and cluttered, which makes it difficult to find information.

Primo dialler offer the best dialler solution i have used.

Software is incredibly user friendly and quite reliable. Any issues I have had have been rectified swiftly.

Enjoyed being on this dialler. Would recommend any one to switch it over if you are looking a complete dialer solution with reasonable prices.

Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.

This is my first business and first time looking for a dialler system, so everything was confusing to me at first and the amount of choice was overwhelming.

The team at Primo are great in and very response to queries and technical assistance. Always there to help and advise.

Tech support is brilliant and always available. Easy to use, and great value.

If you have a problem with a phone number or line, you are dead. They don't provide any answer.

Ease of adding and removing agents. Easy to set up international numbers if you have international teams.

We were able to deploy Toky within a few days, and have reliable phone service for our customer department team. The dashboard is easy to use, and change setting on the fly.

We have this speechlist software and when a delegate needs to speak he adds himself to the speechlist and the Toky operator sees that and use the Toky excellent powerdialer.

They are very friendly and reliable, when you need them, they help you, and this is something that happens naturally, no stress at all.

Helpful customer care service. Swift and solution-based responses to their clients' enquiries.

The bot as pretty darn good too. The integration with Insightly was seamless.

Simple and inexpensive but buggy and bad service.

Calls were being missed. We made many attempts to rectify to no avail.

The service was great and what we needed at the time.

Excellent services across the top. Customer service, tech and call quality were all exceptional.

I was able to set up Toky in less than a month and training my new team members have always been very easy and quick.

Does what it says on the tin. I would certainly recommend Toky as good telecom / communication platform.

Great, best customer support I have received in years.

The flexibility, user friendliness and definitely the price.

Toky support team is the best support team ever.

Very simple to implement, great functionality, metrics excellent with clear reports, cost excellent.

Great company with very competitive pricing for the most needed features and integrations.

Sometimes  phone  call  connectivity can be weak.

I think it was likely easy to integrate with our systems, allows some good transitions from one internal tool to another, but overall is too limited for a larger company.

Very easy to use and track your progress, and the Toky team is friendly and very helpful.

Toky was a reliable, and cheap phone service that was effective when we were working from the office.

After reviewing other providers, Toky is the most flexible and affordable tool out there. I am very happy with the service.

The most important for me was its integration to my CRM and unlike other providers on the market, they integrated with Zoho. That was the real purchasing point for me and my team.

The platform is easy to use. Has many options for IVR and general settings.

US Dollar

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.


Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.


Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance.


Users can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.



LongDescription

Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Call Center Management

Progressive Dialer

Contact Management

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Reporting/Analytics

Call Monitoring

Campaign Management

Automatic Outbound Dialer

Mac OS

Web browser (OS agnostic)

Windows 10

Pay as you go
Easily Manage Your Costs
Straightforward, Simple Pricing


24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Primo Dialler

In Person

Live Online

Webinars

Documentation

Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applications for Android and iOS devices, which helps professionals make international calls, receive messages and manage voicemails, even from remote locations.


Key features of Toky include call history tracking, call encryption, audio greetings, call transfer, bulk SMS, call transcripts and access control. Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability.


Toky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone.



Real Time Analytics

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

Real-Time Monitoring

Agent Interface

Voice Mail

Automated Routing

On-Demand Recording

VoIP

File Transfer

Call Routing

Call Queues

Text to Speech

VoIP Connection

Mobile Access

Real Time Data

Voicemail Transcription

Virtual Call Center

Call Reporting

Multi-Channel Communication

Real-Time Notifications

Caller ID

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Interaction Tracking

Contact Database

Monitoring

Call Transcription

Purchasing & Receiving

Archiving & Retention

Third-Party Integrations

SIP Trunking

Automated Attendant

Windows 7

Windows Vista

Windows XP

Linux

Windows 8

$25.00/user/month ENTREPRENEUR
$20.00/user/month ENTREPRENEUR (billed annually)


$35.00/user/month (Starting 3 agents) BUSINESS
$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month

Primo Dialler vs Toky

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons