Genesys Cloud

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Ratings & Reviews

Overall Rating

4.09 / 5 (100)

4.56 / 5 (580)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

July 20, 2020

August 5, 2020

Pros/Cons

  • Pros

  • Great soft phone support, very tweakable, phone logs are easy to access for every call you don't have to dig for them. It's very customizable. Great for call centers.

  • It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.

  • Cons

  • Telephony Features are OK but need some improvement if compared to features provided by traditional IPT vendors like Cisco and Avaya.

  • While dashboard works great, Pure cloud reports are something that can be improved a lot. you have to mine a report data in excel before it can be used in a presentable format

  • Pros

  • This software is easy to use and is very handy. It makes it so much easier for the work field I am in.

  • The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

  • Cons

  • There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

  • the desktop app sometimes take long to open, but not all the time, it is very rare to happen.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

15 Recommendations

11 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots