# Puzzel Software Reviews, Demo & Pricing - 2026

> Review of Puzzel Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/call-center/puzzel-profile

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Puzzel

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Overview

# Puzzel 2026: Benefits, Features & Pricing

Wondering if Puzzel is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    

## Overview

Puzzel

No reviews yet

Pricing

Pricing available upon request

### About Puzzel

Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce scheduling and reporting within a suite.

Puzzel features multi-channel contact management, which allows users to manage their voice messages, SMS, social media messages, emails. Users can also monitor their message volumes and statistics in real time, and they can administer service changes from within the solution itself.

Puzzel offers integration with different business systems such as Salesforce, Microsoft Dynamics, Oracle and Zendesk. This enables users to provide agents with relevant customer information during their calls. The voice call management functionality includes softphone, outbound dialer, call recording and call back.

Puzzel offers a subscription-based pricing model. The vendor provides an online knowledge base and FAQs as support. Puzzel also provides video tutorials and learning resources on software features.

Wondering if Puzzel is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

## Puzzel User Interface

## Popular Puzzel Alternatives

Main Product

Puzzel

No reviews yet

Ratings Breakdown

-   Ease of use
-   Value for money
-   Customer support
-   Functionality

Pricing

Available upon request

Get Price

Alternative Product

[RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/)

4.2

[(256)](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/)

Ratings Breakdown

-   4.34Ease of use
-   4.06Value for money
-   4.16Customer support
-   4.33Functionality

Pricing

Starting at $65.00 per month

Get Price

Alternative Product

[Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/)

4.3

[(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/)

Ratings Breakdown

-   4.38Ease of use
-   4.12Value for money
-   4.02Customer support
-   4.23Functionality

Pricing

Starting at $75.00 per month

Get Price

Alternative Product

[ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/)

4.7

[(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/)

Ratings Breakdown

-   4.71Ease of use
-   4.58Value for money
-   4.66Customer support
-   4.62Functionality

Pricing

Starting at $40.00 per month

Get Price

Alternative Product

[Five9](https://www.softwareadvice.com/call-center/five9-profile/)

4.2

[(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/)

Ratings Breakdown

-   4.24Ease of use
-   4.02Value for money
-   4.32Customer support
-   4.11Functionality

Pricing

Starting at $119.00 per month

Get Price

Alternative Product

[NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/)

4.2

[(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/)

Ratings Breakdown

-   4.24Ease of use
-   4.05Value for money
-   4.00Customer support
-   4.13Functionality

Pricing

Starting at $110.00 per month

Get Price

## Puzzel Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Puzzel Features

-   Popular features found in Call Center
    
    Caller ID
    
    Call Logging
    
    Call Monitoring
    
    Call Recording
    
    Call Routing
    
    Call Scripting
    
    Contact Management
    
    CRM
    
    Dashboard
    
    IVR
    
    Queue Management
    
    Reporting/Analytics
    
-   More features of Puzzel
    
    Agent Interface
    
    Automatic Call Distribution
    
    Call Center Management
    
    Chatbot
    
    Computer Telephony Integration
    
    Employee Scheduling
    
    For Call Centers
    
    Labor Forecasting
    
    Performance Metrics
    
    SMS Messaging
    

## Puzzel User Reviews

No Reviews Yet

Be the first to review Puzzel

## Other Top Recommended Call Center Software

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

**4.4** (4080)

Recently recommended **5** times

[Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

**4.2** (564)

Recently recommended **5** times

[CallTools](https://www.softwareadvice.com/call-center/calltools-profile/)

**4.8** (156)

Recently recommended **5** times

[Readymode](https://www.softwareadvice.com/product/171343-Readymode/)

**4.6** (142)

Recently recommended **5** times

Stuck Between Options?

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