# QEval Software Reviews, Demo & Pricing - 2026 > Review of QEval Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/qeval-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / QEval Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/qeval-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/qeval-profile/alternatives/) # QEval 2026: Benefits, Features & Pricing Wondering if QEval is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview QEval 4.0 [(20)](https://www.softwareadvice.com/call-center/qeval-profile/reviews/) Pricing Starting at $40.00 per month ### About QEval QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption. The solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. Team leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures. The solution is available on a licensing model and support is provided via phone and knowledge base. Wondering if QEval is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## QEval User Interface ## Popular QEval Alternatives Main Product QEval 4.0 [(20)](https://www.softwareadvice.com/call-center/qeval-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 4.0Value for money - 4.23Customer support - 4.15Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [CallMiner Eureka](https://www.softwareadvice.com/call-center/callminer-eureka-profile/) 4.6 [(5)](https://www.softwareadvice.com/call-center/callminer-eureka-profile/#reviews) Ratings Breakdown - 4.40Ease of use - 4.0Value for money - 4.33Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) 4.5 [(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) Ratings Breakdown - 4.56Ease of use - 4.44Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $295.00 one time Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [OnviSource OmVista](https://www.softwareadvice.com/product/447717-OmVista/) 4.6 [(5)](https://www.softwareadvice.com/product/447717-OmVista/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [Gryphon ONE](https://www.softwareadvice.com/crm/gryphon-sales-intelligence-profile/) 4.7 [(9)](https://www.softwareadvice.com/crm/gryphon-sales-intelligence-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 4.50Value for money - 4.80Customer support - 4.44Functionality Pricing Available upon request Get Price ## QEval Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Manual $40.00 per user, per month Plan includes: - Comprehensive Agent Performance Monitoring - In-Depth Customer Interaction Analytics - Custom-fit Call Center Quality Evaluation Criteria - Granular Agent Performance Analysis - Proactive Performance Management AI $100.00 per user, per month Plan includes: - Gain Deep Insights from Customer Feedback Data - Real-Time Voice of Customer Reporting - Transform Raw Feedback into Actionable Intelligence - Unlock the Full Potential of Your Data - Effective Contact Center Performance Management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## QEval Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of QEval Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Audio Capture Automatic Call Distribution Automatic Transcription Call Center Management Call Reporting Call Tracking Call Transcription Call Transfer Campaign Management Categorization/Grouping Chat/Messaging Collaboration Tools Communication Management Compliance Management Compliance Tracking Computer Telephony Integration Customer Experience Management Customer Journey Mapping Customer Service Analytics Customer Surveys Customizable Reports Data Security Email Alerts Employee Coaching Tools Employee Reward Programs Feedback Management For Contact Centers Forecasting HIPAA Compliant Intent Recognition Interaction Tracking Keyword Filtering Knowledge Base Management KPI Monitoring Language Detection Leaderboards Lead Qualification Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Scoring Models Natural Language Processing Notes Management Performance Management Performance Metrics Playbooks Predictive Analytics Predictive Dialer Prioritization Quality Assurance Quality Management Real-Time Analytics Real-Time Data Real-Time Updates Recommendations Reporting & Statistics Request Assignment Retention Tracking Rules-Based Workflow Sales Trend Analysis Screen Recording Search/Filter Self Service Portal Self-Service Search Sentiment Analysis Speech-to-Text Analysis Surveys & Feedback Tagging Text Mining Third-Party Integrations Trend Analysis Trend/Problem Indicators Video Conferencing Visual Analytics Voice Recognition Workflow Automation Workforce Management ## QEval Integrations CallMiner Eureka Integration rated undefined from -1 review Observe.AI Integration rated undefined from -1 review ## QEval User Reviews Overall Rating 4.0 Ratings Breakdown 5 40% 4 35% 3 15% 2 5% 1 5% Secondary Ratings Ease of Use 3.9 Value for money 4.0 Customer support 4.2 Functionality 4.2 KS Ken S. Verified reviewer Telecommunications 501-1000 employees Used weekly for more than 2 years Review source Reviewed June 2021 Quality Assurance Tool 4 To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well. Ratings Breakdown 5 Ease of use 5 Functionality Pros: I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not. Cons: I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently. Read More SS Shawn S. Verified reviewer Education Management 501-1000 employees Used daily for more than 2 years Review source Reviewed June 2021 Product review 4 My experience has been great,. The team is knowledgable, flexible and easy to work with. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Easy to use, good reporting, data is clear Cons: Would like for it to have some more reporting and affordable AI Reasons for choosing QEval Price, easy to use and intergrate with current platform. Read More RC Reginald C. Verified reviewer Outsourcing/ Offshoring 10000+ employees Used daily for more than 2 years Review source Reviewed June 2021 My Experience with AI Qeval 1 The worst QA platform in the industry and I have been in the BPO industry for 9years. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Call recording for future use. It can keep a record of a past call for future use. Cons: Everything about it except call recording. Especially reporting, it is the worst I have seen. Extracting the report to excel should be modified as a table and not as linked worksheets. Read More DJ Don J. Verified reviewer Public Safety 5001-10000 employees Used daily for less than 12 months Review source Reviewed June 2021 PremierOne Front Office Support - QEval 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: I could easily see where agents needed to be coached. I could provide them a guide with target key words and let them track their progress. Cons: Mistranscribed calls. This did create some angst when agents knew they had hit markers but were marked down for it. Read More RM Rory M. Farming 11-50 employees Used daily for less than 2 years Review source Reviewed June 2021 Qevals 5 I love it and it has improved the work ethic of my agents. Ratings Breakdown 5 Ease of use 5 Functionality Pros: I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well. Cons: Everything is GREAT. I don't think anything needs to be changed Read More TM Tony M. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Review source Reviewed June 2021 Weval 3 Poor. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: It always us to create a baseline and begin a conversation about phone hygiene. This in turn allows us to do better for the customer. Cons: Its reporting is terrible. I stopped reporting bad grades because they would not change them. Some of them are absolutely ridiculous and make my team look bad. Read More BW Brett W. Verified reviewer Telecommunications 10000+ employees Used daily for less than 6 months Review source Reviewed June 2021 Sufficient AI, terrible interface 2 It's an interesting tool at an enterprise level, that offers no investigation capability to the individual level or supports retraining of agents. Ratings Breakdown 1 Ease of use 2 Value for money 2 Functionality Pros: I like the ability to parse calls, evaluate performance and score teams Cons: The investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence. There's no transcript. There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes. There's no ability to listen across agents at particular parsing of the call. There's no keyword highlighting. Read More IB Isis B. Verified reviewer Consumer Services 201-500 employees Used daily for less than 12 months Review source Reviewed June 2021 QEval 4 I like it Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I can easy access to all my evaluations. Cons: I would like more Graphics, It will be perfect to all the supervisors Read More AH Andrew H. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed June 2021 Not a feature rich Platform 3 Meh... Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 1 Functionality Pros: The simplicity of the application is top-notch Cons: The application is not feature-rich. Being basic does the job done. Read More IA Isabel A. Verified reviewer Consumer Services 51-200 employees Used daily for less than 2 years Review source Reviewed March 2019 Used as directed and it works great 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: it realy takes the guess work out of creating quality evaluations Cons: the Reports are not always too easy to manage Read More Showing 1 - 10 of 20 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/qeval-profile/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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