QEval Software

QEval Software

Find out more:

Find out more:

About QEval

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption. The solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. Team leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level...

QEval Pricing

https://www.qevalpro.com/#qevalpricing

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Available

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QEval User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 20 reviews

Don

Company size: 5,001-10,000 employees

Industry: Public Safety

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Functionality

out of 5

June 2021

PremierOne Front Office Support - QEval

Pros

I could easily see where agents needed to be coached. I could provide them a guide with target key words and let them track their progress.

Cons

Mistranscribed calls. This did create some angst when agents knew they had hit markers but were marked down for it.

Shawn

Company size: 501-1,000 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2021

Product review

My experience has been great,. The team is knowledgable, flexible and easy to work with.

Pros

Easy to use, good reporting, data is clear

Cons

Would like for it to have some more reporting and affordable AI

Reasons for choosing QEval

Price, easy to use and intergrate with current platform.

Tony

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

June 2021

Weval

Poor.

Pros

It always us to create a baseline and begin a conversation about phone hygiene. This in turn allows us to do better for the customer.

Cons

Its reporting is terrible. I stopped reporting bad grades because they would not change them. Some of them are absolutely ridiculous and make my team look bad.

Ken

Company size: 501-1,000 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2021

Quality Assurance Tool

To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well.

Pros

I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not.

Cons

I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently.

Rory

Company size: 11-50 employees

Industry: Farming

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2021

Qevals

I love it and it has improved the work ethic of my agents.

Pros

I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.

Cons

Everything is GREAT. I don't think anything needs to be changed