About QEval


QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.

The solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. 

Team leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures.

The solution is available on a licensing model and support is provided via phone and knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

5 Reviews of QEval

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(4)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-5 of 5 reviews

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March 2019

Isabel from ECC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Used as directed and it works great

Pros

it realy takes the guess work out of creating quality evaluations

Cons

the Reports are not always too easy to manage

March 2019

Julie from Energy Choice California

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great program

Pros

I like that I can run reports on individual's and teams as a whole

Cons

I don't like that when I click the remember me box it don't stay.

April 2019

Cynthia from Spark Energy

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

EXCELLENT

Overall it has been easy and with no complications

Pros

Its very easy to use, self explanatory .

Cons

Sometimes can be slow but other than that it is good

March 2019

Heidy from spark energy

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

QEVAL Review

It is very helpful to review scores

Pros

It is very easy to search for the agents to locate the scores for selected dates.

Cons

Do not have any dislikes at the moment.

March 2019

taurio from spark ebergy

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

great product

My overall experience with q eval has been great

Pros

It is very user friendly. The agents here seem to like what they can receive immediate feedback on calls being evaluated

Cons

I actually have no cons in regards to the q eval system