--- title: "QEval Software Reviews, Demo & Pricing - 2026" description: "Review of QEval Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/qeval-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / QEval Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/qeval-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/qeval-profile/alternatives/) # QEval Review From $40-$100/month Free version Free trial 2 plans Wondering if QEval is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview QEval 4.0 [(20)](https://www.softwareadvice.com/call-center/qeval-profile/reviews/) Pricing Starting at $40.00 per user per month ### About QEval QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption. The solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. Team leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures. The solution is available on a licensing model and support is provided via phone and knowledge base. Wondering if QEval is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## QEval User Interface ## Popular QEval Alternatives Main Product QEval 4.0 [(20)](https://www.softwareadvice.com/call-center/qeval-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 4.0Value for money - 4.23Customer support - 4.15Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.50Value for money - 4.56Customer support - 4.42Functionality Pricing Starting at $85.00 per month Get Price Alternative Product [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) 4.5 [(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) Ratings Breakdown - 4.56Ease of use - 4.44Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $295.00 one time Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.12Value for money - 4.04Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## QEval Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Manual $40.00 per user, per month Plan includes: - Comprehensive Agent Performance Monitoring - In-Depth Customer Interaction Analytics - Custom-fit Call Center Quality Evaluation Criteria - Granular Agent Performance Analysis - Proactive Performance Management AI $100.00 per user, per month Plan includes: - Gain Deep Insights from Customer Feedback Data - Real-Time Voice of Customer Reporting - Transform Raw Feedback into Actionable Intelligence - Unlock the Full Potential of Your Data - Effective Contact Center Performance Management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## QEval Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of QEval Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Audio Capture Automatic Call Distribution Automatic Transcription Call Center Management Call Reporting Call Tracking Call Transcription Call Transfer Campaign Management Categorization/Grouping Chat/Messaging Collaboration Tools Communication Management Compliance Management Compliance Tracking Computer Telephony Integration Customer Experience Management Customer Journey Mapping Customer Service Analytics Customer Surveys Customizable Reports Data Security Email Alerts Employee Coaching Tools Employee Reward Programs Feedback Management For Contact Centers Forecasting HIPAA Compliant Intent Recognition Interaction Tracking Keyword Filtering Knowledge Base Management KPI Monitoring Language Detection Leaderboards Lead Qualification Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Scoring Models Natural Language Processing Notes Management Performance Management Performance Metrics Playbooks Predictive Analytics Predictive Dialer Prioritization Quality Assurance Quality Management Real-Time Analytics Real-Time Data Real-Time Updates Recommendations Recording Reporting & Statistics Request Assignment Retention Tracking Rules-Based Workflow Sales Trend Analysis Screen Recording Search/Filter Self Service Portal Self-Service Search Sentiment Analysis Speech-to-Text Analysis Surveys & Feedback Tagging Text Mining Third-Party Integrations Trend Analysis Trend/Problem Indicators Video Conferencing Visual Analytics Voice Recognition Workflow Automation Workforce Management ## QEval Integrations CallMiner Eureka Integration rated undefined from -1 review Observe.AI Integration rated undefined from -1 review ## QEval User Reviews ## QEval customer ratings - Overall rating: 4/5 - Total reviews: 20 ### Rating distribution - 5 stars: 8 reviews (40%) - 4 stars: 7 reviews (35%) - 3 stars: 3 reviews (15%) - 2 stars: 1 reviews (5%) - 1 star: 1 reviews (5%) ### Secondary ratings - Ease of use: 3.9/5 - Value for money: 4/5 - Customer support: 4.2/5 - Functionality: 4.2/5 --- ### Quality Assurance Tool - Overall rating: 4/5 - Reviewer: Ken S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not. #### Cons I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently. --- ### Product review - Overall rating: 4/5 - Reviewer: Shawn S. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been great,. The team is knowledgable, flexible and easy to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, good reporting, data is clear #### Cons Would like for it to have some more reporting and affordable AI #### Reasons for choosing QEval Price, easy to use and intergrate with current platform. --- ### My Experience with AI Qeval - Overall rating: 1/5 - Reviewer: Reginald C. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The worst QA platform in the industry and I have been in the BPO industry for 9years. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Call recording for future use. It can keep a record of a past call for future use. #### Cons Everything about it except call recording. Especially reporting, it is the worst I have seen. Extracting the report to excel should be modified as a table and not as linked worksheets. --- ### PremierOne Front Office Support - QEval - Overall rating: 5/5 - Reviewer: Don J. - Verified reviewer: Yes - Industry: Public Safety - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I could easily see where agents needed to be coached. I could provide them a guide with target key words and let them track their progress. #### Cons Mistranscribed calls. This did create some angst when agents knew they had hit markers but were marked down for it. --- ### Qevals - Overall rating: 5/5 - Reviewer: Rory M. - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it and it has improved the work ethic of my agents. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well. #### Cons Everything is GREAT. I don't think anything needs to be changed --- ### Weval - Overall rating: 3/5 - Reviewer: Tony M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Poor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It always us to create a baseline and begin a conversation about phone hygiene. This in turn allows us to do better for the customer. #### Cons Its reporting is terrible. I stopped reporting bad grades because they would not change them. Some of them are absolutely ridiculous and make my team look bad. --- ### Sufficient AI, terrible interface - Overall rating: 2/5 - Reviewer: Brett W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's an interesting tool at an enterprise level, that offers no investigation capability to the individual level or supports retraining of agents. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Functionality: 2/5 #### Pros I like the ability to parse calls, evaluate performance and score teams #### Cons The investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence. There's no transcript. There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes. There's no ability to listen across agents at particular parsing of the call. There's no keyword highlighting. --- ### QEval - Overall rating: 4/5 - Reviewer: Isis B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can easy access to all my evaluations. #### Cons I would like more Graphics, It will be perfect to all the supervisors --- ### Not a feature rich Platform - Overall rating: 3/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Meh... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The simplicity of the application is top-notch #### Cons The application is not feature-rich. Being basic does the job done. --- ### Used as directed and it works great - Overall rating: 4/5 - Reviewer: Isabel A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it realy takes the guess work out of creating quality evaluations #### Cons the Reports are not always too easy to manage --- Showing 1 - 10 of 20 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/qeval-profile/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **5** times [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **5** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **4** times Stuck Between Options? 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