--- title: "QueueMetrics Software Reviews, Demo & Pricing - 2026" description: "Review of QueueMetrics Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/queuemetrics-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / QueueMetrics Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/queuemetrics-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/queuemetrics-profile/alternatives/) # QueueMetrics Review From CHF8/month Free version Free trial 1 plan Wondering if QueueMetrics is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview QueueMetrics 4.7 [(27)](https://www.softwareadvice.com/call-center/queuemetrics-profile/reviews/) Pricing Starting at CHF8.00 per user per month ### About QueueMetrics QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics. QueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view. QueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client. The software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available. Wondering if QueueMetrics is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## QueueMetrics User Interface ## Popular QueueMetrics Alternatives Main Product QueueMetrics 4.7 [(27)](https://www.softwareadvice.com/call-center/queuemetrics-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.52Value for money - 4.54Customer support - 4.50Functionality Pricing Starting at CHF8.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(886)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(330)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.73Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(144)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.65Ease of use - 4.48Value for money - 4.46Customer support - 4.57Functionality Pricing Starting at $239.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## QueueMetrics Pricing and Plans Starting price: CHF8.00 per month Free Trial Free Version Basic CHF8.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## QueueMetrics Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of QueueMetrics Activity Tracking Alerts/Escalation API Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Reporting Call Tagging Call Tracking Call Transfer Call Whispering Computer Telephony Integration Inbound Call Center Manual Dialer Monitoring Outbound Call Center Performance Management Surveys & Feedback Third-Party Integrations ## QueueMetrics User Reviews ## QueueMetrics customer ratings - Overall rating: 4.7/5 - Total reviews: 27 ### Rating distribution - 5 stars: 22 reviews (81%) - 4 stars: 3 reviews (11%) - 3 stars: 1 reviews (4%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 --- ### Great for intraday & day of the week analysis; Simple and very easy to use - Overall rating: 5/5 - Reviewer: Pin B. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction & analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing & listening to call logs has never been this easy. #### Cons Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user. --- ### in queue management and attendants I don't know better tool - Overall rating: 4/5 - Reviewer: ABSALON TEIXEIRA DO J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. #### Cons In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python. #### Reasons for choosing QueueMetrics Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. --- ### Feedback on QueueMetrics + Wombat (dialer) - Overall rating: 2/5 - Reviewer: Jeremy P. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered As opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Vendor response Thank you for taking the time to review our products. Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you. Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance. Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation. Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information. Free download the newest version of QueueMetrics and send us your feedback. Loway Team Replied June 2017 --- ### Queuemetrics relibable software for callcenter solutions. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example. #### Cons I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you. --- ### Convenient Callcenter software solution - Overall rating: 5/5 - Reviewer: Alvar F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered we are very happy to work with Queuemetrics, they have an efficient support and everything works well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do. #### Cons you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things. --- ### Queuemetrics 19.x is rocking. - Overall rating: 5/5 - Reviewer: Numan K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5/5 stars #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure. I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center. #### Cons The installation is straight forward and high performance while executing ton of data. #### Reasons for choosing QueueMetrics due to lower cost and features rich reporting. --- ### Q metrics. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Overall experience was good, retrieving information from it was very simple and it helped us to have accurate data and on time. Sometimes when you are loading too much info it takes a while but every function is explained simply. When doing QA dowloading the call was easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It helped a lot in the data that we retrieved from it since it was very easy to use and also very accurate. #### Cons It takes a while to see live results and the software can be a little heavy when having too much info in it. Do not retain old data which sometimes can be frustrating. --- ### Great Tool - Useful and practical - Overall rating: 5/5 - Reviewer: Ari L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We solved reporting issues, we optimized our queues, grew sales and stoped losing phone calls. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We can monitor and control all kind of metrics that before we couldnt or was very complex to measure. #### Cons It has an implementation stage, but is the usual with this platforms --- ### Easy to use, value for money, scalable and easy to customize - Overall rating: 5/5 - Reviewer: Tumelo L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Queuemetrics is easy to use, configure and customize. Great tool to measure agent and overall call center performance. #### Cons Queuemetrics doesn't offer clients an option to purchase a perpetual license. --- ### Admin for the software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to report user activity #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Reporting was great. You didn't have to dump to Excel but rather reporting was on screen in graphics. #### Cons Hardware based so expensive set up. Doesn't integrate to Salesforce. Not easy to customize. Heavily dependent on support for assistance. --- Showing 1 - 10 of 27 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/queuemetrics-profile/reviews/) ## QueueMetrics Popular Comparisons [Ringover vs QueueMetrics](https://www.softwareadvice.com/call-center/queuemetrics-profile/vs/ringover/)[Convoso vs QueueMetrics](https://www.softwareadvice.com/call-center/queuemetrics-profile/vs/safesoft-contact/)[DialedIn CCaaS vs QueueMetrics](https://www.softwareadvice.com/call-center/chasedata-profile/vs/queuemetrics/)[Readymode vs QueueMetrics](https://www.softwareadvice.com/compare/30005-queuemetrics/vs/171343-Readymode/)[LiveAgent vs QueueMetrics](https://www.softwareadvice.com/crm/liveagent-profile/vs/queuemetrics/)[Nextiva vs QueueMetrics](https://www.softwareadvice.com/compare/2683-Nextiva/vs/30005-queuemetrics/)[CallHippo vs QueueMetrics](https://www.softwareadvice.com/call-center/callhippo-profile/vs/queuemetrics/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/queuemetrics-profile/alternatives/) ## Other Top Recommended Call Center Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **4** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (144) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (829) Recently recommended **1** times Stuck Between Options? 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