QueueMetrics Comparisons

RATING:

4.69

(26)

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Overall Rating
4.69 / 5 (26)
Ease-of-Use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Last Review Written
July 28, 2022
Pros/Cons
  • Pros

  • Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns.
  • With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure.
  • Cons

  • Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.
  • There are some restriction in buildings very customized report, but the Loway development team provide such a service.
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