Quvu agents' screen
Supported Operating System(s):
Web browser (OS agnostic)About Quvu
Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call queues and gain visibility into campaign sales, abandoned calls and Do Not Call (DNC) compliance metrics on a centralized platform.
Quvu allows supervisors to monitor agents' performance during calls and use the search functionality to retrieve call recordings based on number, agent, queue, disposition, data or file source and campaign. Administrators can analyze key performance indicators (KPIs) and visualize data in the form of graphs according to requirements. Additionally, its preview dialer enables professionals to ...
5 Reviews of Quvu
Average User Ratings
Overall
4.2 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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January 2021
Michael from CheaperWaste
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
A trusted partnership!
The software is great, the service is out of this world. The team are so patient in helping myself and my team to understand how it works and how to get the best out of our contact centre operations. If a report doesn't exist then we chat together and if it is possible it's created. If we're not sure of how to run a campaign etc then we trust the expertise of QUVU in their approach and judgement and the results have been excellent so far.
Pros
QUVU is an incredibly powerful tool that can adapt to the needs of the business regardless if you are running inbound/outbound or specific campaigns then this is the tool for you. We moved all of our business to remote working in March 2020 due the global pandemic and the QUVU platform has never failed us. Our staff can use it with ease, our management team use the data to constantly improve the business and I can't recommend this platform enough.
Cons
There are no cons as we work in close partnership for development and improvements.
Response from Pebbletree
Replied February 2021
Thank you for your review Michael! We're glad you're happy with the service and we look forward to providing our platform to you for many years to come!
January 2021
Kev from Profact Ltd
Company Size: 11-50 employees
Industry: Outsourcing/Offshoring
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
Quvu Review
Any issues that we have are resolved incredibly quickly. Both me and my staff have great rapport with all of the staff at Quvu. Very positive experience overall
Pros
Very simple and very effective. No real adaption period necessary for the staff
Cons
Nothing stands out here but there is always room for improvement
Response from Quvu
Replied August 2021
Thank you very much for your review, we're always striving to improve our product so hopefully you will see further improvements in the months ahead!
October 2021
Keiron from Comparethenetworks.com
Verified Reviewer
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2021
poor service overall
Had a dialler with this company for a few years, upon coming to the end of the contract the company changed the terms of the contract, by only offering 24 months or 36-month contracts, they tried to trap me and did not allow me to continue on a rolling basis, I, therefore, moved suppliers. When I signed up the system had some good features and I stayed with the company for ease, upon comparing the market I found lots better options
Pros
the dialler looks slick and is easy to use
Cons
slow for calls, voicemail pick up is not good reporting is not automated and is poor
Response from Quvu
Replied October 2021
Hi Keiron, Thank you for your review; we're sorry to hear your comments of our Quvu dialler. Our payment model for the Quvu service is contract-based and has been for some time. Not only does this allow us to offer better support and assistance, it also holds ourselves up to a higher standard by agreeing to higher service-levels. At no point did we ever intend to trap you and we apologise if you felt this way. We have many customers happy with the service overall, most mention the speed of the dialler as a positive. That said, we're always looking to improve the service, with new features coming every couple of months. We'll take on your feedback and see what we can do going forward. Thanks, The Quvu Team.
February 2021
Paul from My Pay Weekly
Company Size: 51-200 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Great Value
overall experience good.
Pros
Ease of set up and great user interface, good to manage teams
Cons
Would like some bespoke features. and possibly an FAQ section
Response from Quvu
Replied August 2021
Thank you for your review, we've taken your feedback on board and will look to include an FAQ section on our next version of our website!
July 2021
Md Golam from University of Utah
Company Size: 5,001-10,000 employees
Industry: Higher Education
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2021
Good enough for Business
I love how versatile this software is. It does its job.
Pros
I like how nicely this software is designed. The UI is actually very simple to navigate. And the options are immense.
Cons
They could improve more human contact. The staff number can be increased. But overall, it does its job pretty well.
Response from Quvu
Replied August 2021
Thank you for your review, we're glad you highlighted the options our software offers and we have more on the way!