Quvu
About Quvu
Quvu Pricing
Contact Goldfish Telecom for pricing details
Starting price:
$99.00
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Quvu
1 - 5 of 5 Reviews
Michael
Environmental Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
A trusted partnership!
The software is great, the service is out of this world. The team are so patient in helping myself and my team to understand how it works and how to get the best out of our contact centre operations. If a report doesn't exist then we chat together and if it is possible it's created. If we're not sure of how to run a campaign etc then we trust the expertise of QUVU in their approach and judgement and the results have been excellent so far.
PROSQUVU is an incredibly powerful tool that can adapt to the needs of the business regardless if you are running inbound/outbound or specific campaigns then this is the tool for you. We moved all of our business to remote working in March 2020 due the global pandemic and the QUVU platform has never failed us. Our staff can use it with ease, our management team use the data to constantly improve the business and I can't recommend this platform enough.
CONSThere are no cons as we work in close partnership for development and improvements.
Vendor Response
Thank you for your review Michael! We're glad you're happy with the service and we look forward to providing our platform to you for many years to come!
Replied February 2021
Kev
Outsourcing/Offshoring, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Quvu Review
Any issues that we have are resolved incredibly quickly. Both me and my staff have great rapport with all of the staff at Quvu. Very positive experience overall
PROSVery simple and very effective. No real adaption period necessary for the staff
CONSNothing stands out here but there is always room for improvement
Vendor Response
Thank you very much for your review, we're always striving to improve our product so hopefully you will see further improvements in the months ahead!
Replied August 2021
Keiron
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2021
poor service overall
Had a dialler with this company for a few years, upon coming to the end of the contract the company changed the terms of the contract, by only offering 24 months or 36-month contracts, they tried to trap me and did not allow me to continue on a rolling basis, I, therefore, moved suppliers. When I signed up the system had some good features and I stayed with the company for ease, upon comparing the market I found lots better options
PROSthe dialler looks slick and is easy to use
CONSslow for calls, voicemail pick up is not good reporting is not automated and is poor
Vendor Response
Hi Keiron, Thank you for your review; we're sorry to hear your comments of our Quvu dialler. Our payment model for the Quvu service is contract-based and has been for some time. Not only does this allow us to offer better support and assistance, it also holds ourselves up to a higher standard by agreeing to higher service-levels. At no point did we ever intend to trap you and we apologise if you felt this way. We have many customers happy with the service overall, most mention the speed of the dialler as a positive. That said, we're always looking to improve the service, with new features coming every couple of months. We'll take on your feedback and see what we can do going forward. Thanks, The Quvu Team.
Replied October 2021
Paul
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great Value
overall experience good.
PROSEase of set up and great user interface, good to manage teams
CONSWould like some bespoke features. and possibly an FAQ section
Vendor Response
Thank you for your review, we've taken your feedback on board and will look to include an FAQ section on our next version of our website!
Replied August 2021
Md Golam
Higher Education, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Good enough for Business
I love how versatile this software is. It does its job.
PROSI like how nicely this software is designed. The UI is actually very simple to navigate. And the options are immense.
CONSThey could improve more human contact. The staff number can be increased. But overall, it does its job pretty well.
Vendor Response
Thank you for your review, we're glad you highlighted the options our software offers and we have more on the way!
Replied August 2021