QwikDial is a cloud-based predictive dialing solution designed for accounts receivable operations. It offers call monitoring, call transfer, contact management and call recording within a suite.

QwikDial features a graphic call designer, which allows users to plan their debt collection calls while ensuring that the calls are compliant with Fair Debt Collection Practices Act (FDCPA) regulations. The software features an open API, allowing users to integrate the QwikDial solution with the accounts receivable system and automatically transfer the list of payment defaulters.

With the help of integrated voice response (IVR) integration, users can receive their payments over the phone using keypad inputs. This module also helps users maintain compliance with Payment Card Industry (PCI) standards.

QwikDial features customized reporting and dashboards, which allows managers to track the agent performance and debt collection efforts in real time.



6 Reviews of QwikDial

Overall rating

4.5 / 5 stars

Showing 1 - 6 of 6 reviews

November 2018

Hunter from Continental Credit Control, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

QwikDial

We have been using QwikDial for many years and are generally happy. However, with the writing on the wall about new bipartisan bills being presented in Congress designed to basically eliminate any ability to use predictive dialing, we are hoping that QwikDial can adjust to create some sort of "click-to-dial" option.

Pros

Integrated with DAKCS collection software. Uploading accounts for call campaigns is done directly from the Beyond system in a single step.

Cons

It would be nice to be able to modify/disable/enable multiple campaigns at once rather than having to select them one at a time. Voicemail drop features need some work, particularly with the reporting back to Beyond.

November 2018

Kelly from Pacific Credit Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

QwikDial is a great dialing solution

We were able to get QwikDial to work on our thin client environment with help from the great team at DAKCS!

Pros

QwikDial is easy to use and train on. We just recently started 4 new collectors on the product and training time was about 5 minutes. It gives our office a great click to dial platform, and with the software integration we are able to leave messages as well.

Cons

The fact that I can not use the recordings with my speech analytics is a bit of a downfall, but I know DAKCS is aware of this and looking for a solution for their clients, as always!

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great product!

We are able to scale the dialer to what we have as needs on a daily basis. If we need more contacts, we just add a few more lines. It generates some linkback but mostly it generates more return calls. I have had to decrease the number of lines because the collectors could not keep up.

Pros

This product is very easy to setup and monitor. The integration with our collection software makes this a product we will never cease to use. It is very easy to scale for our needs. There is never a need to add hardware or call to get an upgrade to use more lines.

Cons

I can't really think of anything that i dislike about Qwikdial.

November 2018

Ann from Action Professionals Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

QwikDial review

Pros

Easy to use. Like that calls are recorded and attached to the debtor's file.

Cons

Sometimes slow depending on internet connection.

November 2018

Mike from Carter Business Service

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

QwikDial

Pros

Very good functionality. Easy to set up and run.

Cons

I have not found anything to be a con at this time.

February 2018

JW from ONLINE Information Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

We have used this dialer technology for over a year now and are happy to have made the switch.

Pros

The biggest advantage is its seamless integration with the DAKCS software platform. We do not have to move files into the dialer and then download results. This saves us countless hours of management. Beyond that, the platform allows us to scale up when our volumes are heaviest without the addition of any more Telephone equipment.

Cons

Certainly more expensive when compared to traditional long distance costs, however, we have no hardware to support (since it is cloud based) and the integration with our ARM software saves us the time to offset this increased spend.