Overall rating
4.5 / 5 stars
QwikDial Software
6 reviews [ 4.5 / 5 ]
QwikDial is a cloud-based predictive dialing solution designed for accounts receivable operations. It offers call monitoring, call transfer, contact management and call recording within a suite.
QwikDial features a graphic call designer, which allows users to plan their debt collection calls while ensuring that the calls are compliant with Fair Debt Collection Practices Act (FDCPA) regulations. The software features an open API, allowing users to integrate the QwikDial solution with the accounts receivable system and automatically transfer the list of payment defaulters.
With the help of integrated voice response (IVR) integration, users can receive their payments over the phone using keypad inputs. This module also helps users maintain compliance with Payment Card Industry (PCI) standards.
QwikDial features customized reporting and dashboards, which allows managers to track the agent performance and debt collection efforts in real time.
Call search
Call summary report
Script builder
Supported Operating System(s):
6 Reviews of QwikDial
Showing 1 - 6 of 6 reviews
November 2018
Hunter from Continental Credit Control, Inc.
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Customer support
4 of 5
Functionality
4 of 5
November 2018
QwikDial
We have been using QwikDial for many years and are generally happy. However, with the writing on the wall about new bipartisan bills being presented in Congress designed to basically eliminate any ability to use predictive dialing, we are hoping that QwikDial can adjust to create some sort of "click-to-dial" option.
Pros
Integrated with DAKCS collection software. Uploading accounts for call campaigns is done directly from the Beyond system in a single step.
Cons
It would be nice to be able to modify/disable/enable multiple campaigns at once rather than having to select them one at a time. Voicemail drop features need some work, particularly with the reporting back to Beyond.
November 2018
Kelly from Pacific Credit Services
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
November 2018
QwikDial is a great dialing solution
We were able to get QwikDial to work on our thin client environment with help from the great team at DAKCS!
Pros
QwikDial is easy to use and train on. We just recently started 4 new collectors on the product and training time was about 5 minutes. It gives our office a great click to dial platform, and with the software integration we are able to leave messages as well.
Cons
The fact that I can not use the recordings with my speech analytics is a bit of a downfall, but I know DAKCS is aware of this and looking for a solution for their clients, as always!
November 2018
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2018
Great product!
We are able to scale the dialer to what we have as needs on a daily basis. If we need more contacts, we just add a few more lines. It generates some linkback but mostly it generates more return calls. I have had to decrease the number of lines because the collectors could not keep up.
Pros
This product is very easy to setup and monitor. The integration with our collection software makes this a product we will never cease to use. It is very easy to scale for our needs. There is never a need to add hardware or call to get an upgrade to use more lines.
Cons
I can't really think of anything that i dislike about Qwikdial.
November 2018
Ann from Action Professionals Inc
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2018
QwikDial review
Pros
Easy to use. Like that calls are recorded and attached to the debtor's file.
Cons
Sometimes slow depending on internet connection.
November 2018
Mike from Carter Business Service
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2018
QwikDial
Pros
Very good functionality. Easy to set up and run.
Cons
I have not found anything to be a con at this time.
February 2018
JW from ONLINE Information Services
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
5 of 5
February 2018
We have used this dialer technology for over a year now and are happy to have made the switch.
Pros
The biggest advantage is its seamless integration with the DAKCS software platform. We do not have to move files into the dialer and then download results. This saves us countless hours of management. Beyond that, the platform allows us to scale up when our volumes are heaviest without the addition of any more Telephone equipment.
Cons
Certainly more expensive when compared to traditional long distance costs, however, we have no hardware to support (since it is cloud based) and the integration with our ARM software saves us the time to offset this increased spend.