QwikDial
About QwikDial
QwikDial Pricing
No setup fees, with pricing based on call volume
Starting price:
$0.06 per month
Free trial:
Not Available
Free version:
Available
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Most Helpful Reviews for QwikDial
1 - 7 of 7 Reviews
JW
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
We have used this dialer technology for over a year now and are happy to have made the switch.
The biggest advantage is its seamless integration with the DAKCS software platform. We do not have to move files into the dialer and then download results. This saves us countless hours of management. Beyond that, the platform allows us to scale up when our volumes are heaviest without the addition of any more Telephone equipment.
CONSCertainly more expensive when compared to traditional long distance costs, however, we have no hardware to support (since it is cloud based) and the integration with our ARM software saves us the time to offset this increased spend.
Kelly
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
QwikDial is a great dialing solution
We were able to get QwikDial to work on our thin client environment with help from the great team at DAKCS!
PROSQwikDial is easy to use and train on. We just recently started 4 new collectors on the product and training time was about 5 minutes. It gives our office a great click to dial platform, and with the software integration we are able to leave messages as well.
CONSThe fact that I can not use the recordings with my speech analytics is a bit of a downfall, but I know DAKCS is aware of this and looking for a solution for their clients, as always!
Hunter
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
QwikDial
We have been using QwikDial for many years and are generally happy. However, with the writing on the wall about new bipartisan bills being presented in Congress designed to basically eliminate any ability to use predictive dialing, we are hoping that QwikDial can adjust to create some sort of "click-to-dial" option.
PROSIntegrated with DAKCS collection software. Uploading accounts for call campaigns is done directly from the Beyond system in a single step.
CONSIt would be nice to be able to modify/disable/enable multiple campaigns at once rather than having to select them one at a time. Voicemail drop features need some work, particularly with the reporting back to Beyond.
Scott
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
QwikDial triples workflow
QwikDial allows my collectors to easily triple the output from our old dialing system. I am able to see real time statistics, and keep track of everything that is happening at a glace, no matter where I am in the world.
CONSIt is subject to internet connectivity, which most cloud dialers are. It can be challenging when the internet is stagnant.
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great product!
We are able to scale the dialer to what we have as needs on a daily basis. If we need more contacts, we just add a few more lines. It generates some linkback but mostly it generates more return calls. I have had to decrease the number of lines because the collectors could not keep up.
PROSThis product is very easy to setup and monitor. The integration with our collection software makes this a product we will never cease to use. It is very easy to scale for our needs. There is never a need to add hardware or call to get an upgrade to use more lines.
CONSI can't really think of anything that i dislike about Qwikdial.
Ann
Executive Office, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
QwikDial review
Easy to use. Like that calls are recorded and attached to the debtor's file.
CONSSometimes slow depending on internet connection.
Mike
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
QwikDial
Very good functionality. Easy to set up and run.
CONSI have not found anything to be a con at this time.