Replicant Voice has created an entirely new way to interact with our customers using voice AI. Our mission at Because Market has been to deliver something high quality and unique to older adults and to innovate our customer service experience as well. We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus. Replicant’s “Thinking Machine” is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. We can also resolve tier 1 cases end-to-end without human intervention so agents can focus on higher order cases. We’re excited for Replicant Voice to take over more of our existing call flows and volume.

Nothing really! The experience has been great so far.

Overall, Replicant software is a free and open-source OS that is designed to replace the proprietary software that comes with many Android smartphones. It aims to provide a fully free and privacy-respecting mobile OS that does not include any non-free software, such as Google Play Services, which can collect and share user data without their consent. I highly recommend using this software. At first, it might take some time to learn how to work with it. It is an excellent operating systems for automation purposes.

Replicant offers a customizable interface that allows users to design their own workflows, which can lead to time savings and increased efficiency.Replicant has the capability to automate several mundane and repetitive tasks, which saves time and resources for businesses. The software uses advanced machine learning algorithms to process data, making it more accurate and reliable. Replicant software can be scaled according to business needs. It is equally effective in handling large volumes of requests as it is with smaller loads.The software operates continuously, without the need for human intervention, reducing downtime and improving reliability

Overally I am satisfied with this platform. Here, I mention a couple of shortages that can be improved.Some customers may prefer to speak with human agents instead of using a chatbot or an automated system. This feature is not supported in the platform.Replicant only offers support for a limited number of languages, which may be a drawback for businesses that frequently interact with customers in various languages.

Replicant has made customer service way easier for my team. The UI is good looking and made it easy to get started with. Haven't experienced any bugs using the software.

I wish the software would be more surprising. It does everything it needs to and it does it well, but it doesn't give the wow effect.

Replicant offers a truly intelligent thinking machine that allows our company to remove the "busy work" type calls from our team members and open them up for true problem solving and building customer relationships. In building other AI solutions for other areas of business, I can attest that the Replicant team are true experts in their product. Their team is there to build a solution alongside you, with suggestions and insights along the way.

As our company continues to scale internationally, the only downside is the lack of additional language support. We have a focus of globalizing our customer expirience in 2021, and this is one area that gets left behind. However, we have voiced this, and as a young company, they are working to roll out additional language support that would allow for further expansion.

Replicant was able to develop a customized solution for a very specific use case that we hoped to automate. By implementing Replicant AI, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, Replicant provided a much more secure platform (SOC, GDPR, HIPAA and PCI compliant) while maintaining comparable quality metrics as human teammates. The Replicant team is also incredibly communicative and made both the initial pilot phase and full rollout process feel seamless.

As we expand internationally, it would be great to offer languages other than English.