Retreaver

RATING:

5.00

(13)

About Retreaver

Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or departments. The solution helps agencies, marketers and brands analyze their inbound calls, manage caller profiles, dynamically route calls, analyze ROI, track conversions and generate reports. Retreaver offers the capability to place calls on hold and transfer calls to available agents. Users can also record and log call information for future analysis. After each call the solution triggers an automatic workflow which provides analysis into ROI data. Retreaver matches incoming callers with a contact database to update reporting and marketing systems on a real-time basis. Users can also manage client billing and report from one centralized account. The s...

Retreaver Pricing

$25/month for 200 NA minute/month and 15 NA phone numbers/month Contact Retreaver for more pricing information.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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Retreaver Reviews

Overall Rating

5.00

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 13 reviews

User Profile

Kevin

Verified reviewer

Company size: 51-200 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2019

Call routing with ease

My company has been using Retreaver for 5+ years. The product is easy to use, and they have excellent customer support. Retreaver has helped us grow with our call volume and they are always looking to add additional technology/features to allow us to continue to grow.

Pros

Call routing capabilities Ease of use clean user interface

Cons

More in depth reporting and/or dashboards

Kyle

Company size: 51-200 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

High-Value/High-Performance Call RoutingTracking Platform

The Retreaver team and product are top notch, leaving little to none to be desired. Since switching to Retreaver, we have seen two of our main call routing KPIs (Conversion rate and EPC) skyrocket, due to Retreaver's ability to create deep, granular set up for each individual campaign and client need. This helps us find the right home for each call at an extremely efficient rate.

Pros

Retreaver is the industry leader in Call Routing and Call Tracking softwares, helping to pioneer the next-gen pay-per-call industry. The Retreaver platform is incredible high powered, and yet it is very sophisticated in the ability to create granular, custom call routing campaigns. One of the value adds for Retreaver is their ability to send data with calls (both inbound and transfers), which is critical in the way the pay-per-call / performance marketing space is shaping. The team at Retreaver is lean, but incredibly hands on and passionate about helping their clients succeed. Their support team is one of the big reasons we will stay with Retreaver forever.

Cons

The user interface and reporting can be a bit clunky, with some limitations, for example it lacks the ability to filter by EPC in campaign view. In general, the UX/UI could see improvements in ease of use and modernization, however it does not take too much away from the software.

Reasons for choosing Retreaver

The ability to send data, and the software comes at a great price. The Retreaver team also provides top notch support.

Reasons for switching to Retreaver

Lacked the ability to send data with the calls. Price was high.

Shaikat

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

January 2023

Feature-Rich Call Tracking Tool

Pros

Retreaver is a great tool for call tracking and routing. It offers so many features for individual marketers, agencies, and large businesses. For a large number of calls and Pay-Per-Call lead management, it's a great tool to have. In my opinion, this is not just a call-tracking tool but an advanced marketing automation platform for efficient and successful marketing campaigns.

Cons

The UI is good but needs to be more intuitive for new users. For beginners, if you need a basic call-tracking solution, you have a better option on the market.

Leo

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Above and beyond is an understatement!

The Retreaver team is absolutely incredible. Above and beyond is understatement with these guys. I have never felt so taken care of with any other company. I had some very specific needs for my business and they were able to deliver without any hesitation literally making it possible for me to do what I am doing. They have become more than a service I use, but friends working to achieve common goals.

Pros

From your initial interaction, you can tell Retreaver's goal is to build strong business relationships with their customers. You can tell they genuinely care about you and your business. They are the true embodiment of bring value and you will be rewarded . I was having difficulty finding solutions to very critical issues preventing expansion and as soon as I approached them I essentially got a “No problem, we can make that happen." They were able to implement a custom integration for me and I have since been able to grow my company. The platform itself is extremely reliable, never buggy, and is the perfect blend of simplistic yet technical. Within an hour I was able to learn the platform and get my first campaigns going. The awesome tagging feature allows for intricate routing, conversion and granular reporting making complex set ups possible. Their postback features are straightforward and integration is easy and seamless. Reporting and conversion tracking has never been easier for us. You absolutely need to consider Retreaver as your call tracking solution, they bring the phrase "added value" to a new level.

Cons

There are some more advanced features I would like to see in Retreaver, but as I write this the development team is already implementing them!

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2020

Great Platform

Historically, posting data out from our system(s) to our clients has been a...clunky process. Retreaver has virtually solved that issue for us. Nowadays verifying data points and posting those points out to our clients in real time can be done with ease and consistency.

Pros

It's effective, and affordable. Can't ask for much more when it comes to a call tracking system. On top of that the customer service from this company is incredible. Their team is always there to help us customize/strategize on how we can make the most of the software.

Cons

As a user of multiple call tracking platforms I'd say there are aspects of the platform that aren't as intuitive as others. That said, the platform overall is easy to navigate through and their team is more than willing to coach you to ensure you are getting what you need out of it. If you're thinking of using this in addition to other systems, or transitioning altogether, like anything else there will be a learning curve. However, once you get the blueprint down the system is pretty easy to use and very effective. Not many negative things to say about this company!