Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"It is easy to use and their customer service team is fantastic. I would recommend this software to anyone. "
"Easy to navigate (specially for someone who is not tech savvy). Affordable and reports are easy to read. "
"Retreaver has an excellent support team and is easy to use. Plus the reporting is detailed and very useful."
Cons
"I would like the UI to be a bit more intuitive, but again easy to navigate once you're used to it."
"Some of the filtering can be tricky to set up and is counter-intuitive, however the support team is always there to guide you through any difficult set ups."
"Can't think of any real pain points. Software's been great."
Retreaver Reviews
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January 2019

Kevin from Debt.com
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Call routing with ease
My company has been using Retreaver for 5+ years. The product is easy to use, and they have excellent customer support. Retreaver has helped us grow with our call volume and they are always looking to add additional technology/features to allow us to continue to grow.
Pros
Call routing capabilities Ease of use clean user interface
Cons
More in depth reporting and/or dashboards
October 2019
Leo from Momentum Marketing Solutions
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Above and beyond is an understatement!
The Retreaver team is absolutely incredible. Above and beyond is understatement with these guys. I have never felt so taken care of with any other company. I had some very specific needs for my business and they were able to deliver without any hesitation literally making it possible for me to do what I am doing. They have become more than a service I use, but friends working to achieve common goals.
Pros
From your initial interaction, you can tell Retreaver's goal is to build strong business relationships with their customers. You can tell they genuinely care about you and your business. They are the true embodiment of bring value and you will be rewarded . I was having difficulty finding solutions to very critical issues preventing expansion and as soon as I approached them I essentially got a “No problem, we can make that happen." They were able to implement a custom integration for me and I have since been able to grow my company. The platform itself is extremely reliable, never buggy, and is the perfect blend of simplistic yet technical. Within an hour I was able to learn the platform and get my first campaigns going. The awesome tagging feature allows for intricate routing, conversion and granular reporting making complex set ups possible. Their postback features are straightforward and integration is easy and seamless. Reporting and conversion tracking has never been easier for us. You absolutely need to consider Retreaver as your call tracking solution, they bring the phrase "added value" to a new level.
Cons
There are some more advanced features I would like to see in Retreaver, but as I write this the development team is already implementing them!
August 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Great Platform
Historically, posting data out from our system(s) to our clients has been a...clunky process. Retreaver has virtually solved that issue for us. Nowadays verifying data points and posting those points out to our clients in real time can be done with ease and consistency.
Pros
It's effective, and affordable. Can't ask for much more when it comes to a call tracking system. On top of that the customer service from this company is incredible. Their team is always there to help us customize/strategize on how we can make the most of the software.
Cons
As a user of multiple call tracking platforms I'd say there are aspects of the platform that aren't as intuitive as others. That said, the platform overall is easy to navigate through and their team is more than willing to coach you to ensure you are getting what you need out of it. If you're thinking of using this in addition to other systems, or transitioning altogether, like anything else there will be a learning curve. However, once you get the blueprint down the system is pretty easy to use and very effective. Not many negative things to say about this company!
January 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Full time Mom running Paypercall
I've been using Retreaver for over 2 years and wouldn't change platforms. It's affordable, easy to navigate and support is always easy to reach, the turnaround responses from support is almost always immediately.
Pros
Easy to navigate (specially for someone who is not tech savvy). Affordable and reports are easy to read.
Cons
If I need to make changes on what's already coded, I'll have to send request to support (which isn't a big deal) But I wish the options on what's visible to publishers are available for me to choose and make them visible or not.
January 2019
Kristin from Admediary LLC
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
Excellent Call Tracking Platform
Enjoy using Retreaver for tracking our calls.
Pros
Retreaver has an excellent support team and is easy to use. Plus the reporting is detailed and very useful.
Cons
Some of the filtering can be tricky to set up and is counter-intuitive, however the support team is always there to guide you through any difficult set ups.
January 2019
Tim from Cege Media
Company Size: 51-200 employees
Industry: Insurance
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
Great call platform!
Overall experience has been great. Retreaver's employees are friendly and helpful. Platform has been everything we need and is a lot less expensive than many of the other platforms we researched.
Pros
I like that it's an easy to use (for a non-techy person) platform that has all functionalities that we need to run our pay per call and transfer business. Customer service has been prompt and helpful too.
Cons
Can't think of any real pain points. Software's been great.
November 2017
Angela from Diablo
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Great product!
Pros
It is easy to use and their customer service team is fantastic. I would recommend this software to anyone.
Cons
It would be nice to be able to set the revenue amounts differently within a campaign and this is something that Retreaver does not offer.
January 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2019
System Overall
Retreaver so far in my short experience has been great in terms of function and cost savings. there is a little bit of a learn curve, but once the user understands the platforms logics, everything becomes easy
Pros
I love the customer service that [SENSITIVE CONTENT HIDDEN] provides me. No matter the day or the time, he is always available. additionally, in terms of setting up the campaigns, the platform gives me lots of flexibility to input unique situations.
Cons
I would differently like to see more widgets or dashboard tracking tools. Additionally, having a comment section for each buyer will help teams remember specifics for each buyer they are running. when you deal with so many buyers, its hard to keep track
January 2019

Alex from Union Square Media Group
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Great service / easy platform
Rep is incredibly responsive, knows his stuff and ready to dive right in and fix an issue.. I've never waiting more than 30 seconds for a response!
Pros
Super intuitive and easy to use, I was pretty much up to speed within 3 hours or use.
Cons
I would like the UI to be a bit more intuitive, but again easy to navigate once you're used to it.
January 2019
Anonymous
Company Size: 201-500 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Good tracking software and customer support
It's easy for me to track my campaigns and understand well about my customers.
Pros
It's easy to handle my campaigns. And I feel the traffic distribution function is very useful, especially when shift the traffic source to different ends.
Cons
No, I think, it's good for me to handle.
February 2020
Moq from ultra98
Company Size: 11-50 employees
Industry: Media Production
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Amazing software and totally recommend over others
Retreaver is the most cost effective in comparison to other similar softwares that we have used the ability to get granular in our reporting is very important and this has been no problem for the Retreaver platform overall experience so far has been great!!
Pros
-overall layout of the software is easy to understand and to use -the best customer service you can ask for -allows for very granular reporting -The Retreaver team is great to work with- ask for [SENSITIVE CONTENT HIDDEN] he'll hook you up with a great deal!
Cons
none so far, everything running smoothly!