Ricochet360 lead assignment
Supported Operating System(s):
Web browser (OS agnostic)About Ricochet360
Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.
Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.
Additionally, it provides a cloud phone system for users to facilitate click-to-c...
21 Reviews of Ricochet360
Average User Ratings
Overall
4.95 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
June 2020
Nik from spartan insurance solutions
Verified Reviewer
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Robust Software with a learning curve
Overall, Ricochet is the top of it's class compared to other dialers.
Pros
Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.
Cons
There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.
February 2020
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Best Automation Tool
Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.
Pros
Automates processes. Easy to roll out. Maximizes callers' efforts.
Cons
The software works perfectly. At this time everything is exceeding our expectations.
August 2020
Marshawna from Pge
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2020
Great product
My overall experience with ricochet has been great.
Pros
Love the efficiency of it. Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom
Cons
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster
January 2019
JASON from Borbolla Insurance Agencies
Company Size: 11-50 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Good Lead Management system for the MOney
Pros
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Cons
A bit challenging to set up initially, integration of prior lead data did not go as expected.
November 2019
David from Redwood Agency Group
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Powerful Tool
It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.
Pros
1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me. 2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient. 3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.
Cons
Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.
