About Ricochet360

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.

Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.

Additionally, it provides a cloud phone system for users to facilitate click-to-c...


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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of Ricochet360

Average User Ratings

Overall

4.95 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

June 2020

Nik from spartan insurance solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Robust Software with a learning curve

Overall, Ricochet is the top of it's class compared to other dialers.

Pros

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Cons

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

February 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Best Automation Tool

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Pros

Automates processes. Easy to roll out. Maximizes callers' efforts.

Cons

The software works perfectly. At this time everything is exceeding our expectations.

August 2020

Marshawna from Pge

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2020

Great product

My overall experience with ricochet has been great.

Pros

Love the efficiency of it. Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom

Cons

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster

January 2019

JASON from Borbolla Insurance Agencies

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Good Lead Management system for the MOney

Pros

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Cons

A bit challenging to set up initially, integration of prior lead data did not go as expected.

November 2019

David from Redwood Agency Group

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Powerful Tool

It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Pros

1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me. 2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient. 3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Cons

Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.