Ricochet360 lead assignment
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Web browser (OS agnostic)About Ricochet360
Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.
Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.
Additionally, it provides a cloud phone system for ...
24 Reviews of Ricochet360
Average User Ratings
Overall
4.96 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
June 2020
Nik from spartan insurance solutions
Verified Reviewer
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Robust Software with a learning curve
Overall, Ricochet is the top of it's class compared to other dialers.
Pros
Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.
Cons
There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.
February 2020
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Best Automation Tool
Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.
Pros
Automates processes. Easy to roll out. Maximizes callers' efforts.
Cons
The software works perfectly. At this time everything is exceeding our expectations.
Reasons for Switching to Ricochet360
Not quick enough. Not enough Admin controls.
January 2019
JASON from Borbolla Insurance Agencies
Company Size: 11-50 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Good Lead Management system for the MOney
Pros
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
Cons
A bit challenging to set up initially, integration of prior lead data did not go as expected.
June 2021
Eric from Eric Carlson Family Insurance LLC
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2021
Awesome
Great experience so far
Pros
Automation, and being able to contact more potential clients
Cons
none so far, if anything, I would say price
Reasons for Switching to Ricochet360
To drive more sales
February 2021
Corey from Apricot solar
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
February 2021
Easiest dialer we have used
It has been a very easy transition and the experience has been great.
Pros
We used so many dialing systems before Ricochet 360. All hard to use, hard to train on and hard to teach others how to used. After 5 platforms we found ricochet 360 and we have stayed with them the longest
Cons
I don’t like that you can not mass assign leads to people. You can’t mass delete leads. You have to individually fix errors
