Ricochet360 Software

Ricochet360 Software

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About Ricochet360

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more. Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling. Additionally, it provides a cloud phone system for users to facilitate click-to-call conve...
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Ricochet360 lead assignment

Ricochet360 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 26 reviews

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

Robust Software with a learning curve

User Profile

Nik

Verified reviewer

Company size: 2-10 employees

Industry: Insurance

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Robust Software with a learning curve

Overall, Ricochet is the top of it's class compared to other dialers.

Pros

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Cons

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

Anonymous

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Best Automation Tool

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Pros

Automates processes. Easy to roll out. Maximizes callers' efforts.

Cons

The software works perfectly. At this time everything is exceeding our expectations.

Reasons for switching to Ricochet360

Not quick enough. Not enough Admin controls.

Anonymous

Company size: 51-200 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

May 2022

Ricochet 360 review

We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.

Pros

Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.

Cons

Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.

Eric

Company size: 2-10 employees

Industry: Insurance

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Awesome

Great experience so far

Pros

Automation, and being able to contact more potential clients

Cons

none so far, if anything, I would say price

Reasons for switching to Ricochet360

To drive more sales

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