Ricochet360 Software
About Ricochet360
Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.
Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.
Additionally, it provides a cloud phone system for users to facilitate click-to-call conve...
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Ricochet360 lead assignment
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Ricochet360 User Reviews
OVERALL RATING
Showing 1 - 5 of 26 reviews
Anonymous
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Robust Software with a learning curve
Nik
Verified reviewer
Company size: 2-10 employees
Industry: Insurance
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2020
Robust Software with a learning curve
Overall, Ricochet is the top of it's class compared to other dialers.
Pros
Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.
Cons
There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Best Automation Tool
Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.
Pros
Automates processes. Easy to roll out. Maximizes callers' efforts.
Cons
The software works perfectly. At this time everything is exceeding our expectations.
Reasons for switching to Ricochet360
Not quick enough. Not enough Admin controls.
Anonymous
Company size: 51-200 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Ricochet 360 review
We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.
Pros
Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.
Cons
Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.
Eric
Company size: 2-10 employees
Industry: Insurance
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2021
Awesome
Great experience so far
Pros
Automation, and being able to contact more potential clients
Cons
none so far, if anything, I would say price
Reasons for switching to Ricochet360
To drive more sales
