RingCentral Contact Center software


445 reviews(4.0/5)
445 reviews(4.0/5)

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto Dialer, and PBX.

The solution is available through a web-based subscription, making it browser agnostic. As such, it can support users based in different locations.

Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training, and monitoring agents.

RingCentral integrates with CRM solutions like Salesforce, Zendesk, Microsoft Dynamics, and Oracle Sales Cloud. The tiered subscription options are billed monthly and vary based on desired features.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

445 Reviews of RingCentral Contact Center

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  • Verified Reviewer
    LinkedIn icon

    Number of employees: 1,001-5,000 employees

    July 2018

    Easier to use than WebEx

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We switched from Cisco WebEx to RingCentral early this year, and so far I've really enjoyed my experience. I found WebEx to be quite outdated in it's functionality and design, RingCentral is much easier/simpler to use.

    Cons

    While I have not experienced this, a few of my colleagues have complained about audio outages and connectivity issues. It seems there are still some kinks to be worked out in the platform, but nonetheless, I'd still recommend the tool.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    Number of employees: 51-200 employees

    July 2018

    Awesome upgrade for an office phone system.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Constant access to my office phone, which allows me to be flexible in and out of the office.

    Pros

    My company just introduced RingCentral a few months ago and it's awesome! I personally love the fact that you can set your phone calls to come to your office phone, cell phone, or both (how I currently have it set up). I find it really useful when I'm out of the office or when I'm on a call with a software vendor doing a walk-through and I need my hands free. It's one of those things you don't think you really need, but once you have it, you can't imagine having an office phone any other way.

    Cons

    Logging in for the first time/Setting up my account presented some problems, but since then it's been smooth sailing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sean from BBRents

    Number of employees: 51-200 employees

    July 2018

    We use Ring Central GLip for our internal office chat needs

    Ease-of-use
    Functionality
    Quality
    Support

    It is super easy to use and figure out from an end user's standpoint.

    Pros

    It is super easy to use and offers a place to keep links, files, and calendars all in one place. It is easy to maintain and use.

    Cons

    Setting up users is a little clunky. You have to invite them as an admin and then add them to your team or company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • MH from KP

    Specialty: Healthcare

    Number of employees: 10,000+ employees

    July 2018

    Search needs to be improved

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy tree organization of all the topics. Reference numbers for the articles, once you have found the information.

    Cons

    The key word search does not show all the articles with the search word. It shows the oldest article instead of the latest information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Leilani Grace from wildlife educational app

    Specialty: Contact Center

    Number of employees: 5,001-10,000 employees

    July 2018

    Online Meeting & Conferences

    Ease-of-use
    Functionality
    Quality
    Support

    Everyone must use ringcentral especially when doing online trainings, meeting, and conferences because it is easy to use.

    Pros

    I like ringcentral because it is convenient since I am working online at home. It is also fast and friendly. I have not yet experienced any technical difficulties in using the software. It is beneficial when working with different people online.

    Cons

    Everything with RingCentral works perfectly fine. I cannot say anything bad against the software. It helped me with my online trainings, when we are having work conferences and meetings.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ryan from BlueFrog Media Ltd

    Number of employees: 11-50 employees

    July 2018

    Zoom Meetings For Free

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ring Central Meetings is a rebranded and slightly modified version of the industry leading and incredibly useful meeting software Zoom Meetings. This makes Ring Central's offering extremely attractive for anyone with a Ring Central subscription, as it effectively means the Zoom Meetings software is provided entirely for free.

    Cons

    Given the brilliance of Ring Central Meetings, the only fault is that not more of a fuss is made of it. That is, it would not be impossible to purchase Ring Central and use it without even knowing that the Ring Central Meetings service was available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amber from Livelihood Law, LLC

    June 2018

    Great for Business Use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love that everything is integrated in one system. You can call, text, and fax all in one place. You can also download the app for your desktop and have access directly on your computer and access it on your phone if needed.

    Cons

    As with any telephone software, connectivity can be an issue. It's frustrating when the notifications are late or things aren't showing up on the desktop app.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amanda from Palmetto Women's Center

    June 2018

    We use ring central for our center phone system. It is very easy to use and user friendly. We like i

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love how i stay logged in when i click on my icon to start our day. The text box is easy to use. The fax feature is awesome

    Cons

    i don't have any complaints about this system. it works well for me and i enjoy using it. I was sceptical at first and do not feel that way at all now.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leah from Sunderlands

    June 2018

    Relatively easy to use product.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that this software can be linked to your cell phone so you can receive calls anywhere you go.

    Cons

    Not the easiest to use. If you miss a voicemail and don't have the app you must log in on their website to check voicemail messages.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    Number of employees: 1,001-5,000 employees

    June 2018

    Great Virtual Office for Small Business Owner!!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love how easy it is to use and the great features. It's easy to add users, transfer calls and check voicemail. I also love the caller ID feature and being able to receive calls as if I'm in the office.

    Cons

    The only issue I've had so far is sometimes I experience the software running slow. This can be frustrating during a very busy time when making phone calls is crucial.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jen from RF Venue, Inc.

    June 2018

    It works pretty well.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is easy to add a phone and an extension for people in the office. Each phone has a direct number and an extension on the main line. You can pick which is shown on the caller ID. You have pretty strict control over when you accept calls, what happens when someone calls after hours (ring to voicemail, straight to voicemail, just ring...), where the phone rings (computer, mobile device, phone, forwarded to another phone) and how many times it will ring at each location and if it is sequential or at the same time, waiting music...

    Cons

    It can be glitchy. I had a missed call the other day and when I cleared it another, new missed call message showed up a few minutes later and then an incoming call popped up from that number a few minutes after that. Neither of the calls was real. It is a bit pricy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    June 2018

    Ring Central was our VOIP phone system for several years

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is an easy to use and set up phone system. We had multiple staff in multiple locations and RingCentral made it easy to do this.

    Cons

    The softphone feature isn't the best. Also, at the time we used it there wasn't a good Softphone for Mac OSX

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lindsay from Systel Incorporated

    Number of employees: 11-50 employees

    June 2018

    Customer service has dwindled as well as the functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that this software is easy to use, and if you have a question you can usually Google it to figure out a solution.

    Cons

    Customer service, when they answer without being on hold for 15 minutes, isn't the best. They are very nice, but it's very clear they are reading off of a script. If you ask for Tier 2 support, they can usually assist better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joel from OneStrand

    Number of employees: 51-200 employees

    June 2018

    RingCentral Rings Our Bell! For a Price.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The softphone app performs well and is easy to use. The softphone app can be installed on multiple computers allowing you to have, for example, one copy installed on your desktop and one copy installed on your laptop. This means that I can leave my desk and take my laptop with me and still be able to answer my phone. The softphone integrates with Outlook, so I don't have to duplicate all my contacts into another piece of software. This saves so much time and makes life so much easier.

    Cons

    Missed calls are not registered on the soft phone in a timely manner. If I have a missed call, the soft phone may not show it for a few minutes or for a few hours. Their is no app for Windows 10 mobile and no app for Windows 10 (besides the standard Windows OS application). Having a native UWP would be a great option for RingCentral Soft phone installs are limited to two devices, so I can't install the soft phone on my work PC, work laptop, and home PC. Limiting the amount of soft phones that can connect to the service could be bumped up to 3 or 4. The soft phone application is easy to use, but I think a revamp of the styling would make it even easier. I often click on different tabs because the icons are not always clear. One icon could mean two different things to two different people.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    Number of employees: 1,001-5,000 employees

    June 2018

    Overrated and outdated

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    There isn't much to like about this software except that it allows people to meet by phone and by computer at the same time

    Cons

    Requires special meeting IDs and phone numbers that are just overly complicated. Browser extensions and desktop software fails to work properly. Use GoToMeeting or Hangouts instead, as you can setup a meeting in one-click.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paige from North Carolina Outward Bound School

    June 2018

    I utilized RingCentral for all my calls in the office and remotely for a customer service position.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I appreciated that RingCentral is utilized through my laptop, via my cell phone, and translated into voicemails via email and more. When I received a call on my laptop, the navigation through RingCentral made it easy to transfer calls, create a conference call, and track the numbers I received calls from. On top of that, RingCentral integrated with the Zoho CRM and allowed me to make calls through the CRM, logging my calls and providing the opportunity to document what the call was for, and more.

    Cons

    I found that after my cell phone was linked to RingCentral, even though customers were not calling my personal number, I started to receive a large number of spam calls to my personal number. I'm not sure if there was a link between RingCentral having my actual phone number and the spam calls but I started to think it could be a possibility.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Aren from NICE Global

    June 2018

    Great mid level office phone system for the price.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the flexibility of changing your location along with your desk phone. Also the conference options

    Cons

    stability can be hit or miss at times depending on ones internet connection. Would love easier ways to do call routing other then logging into your account portal

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    Number of employees: 51-200 employees

    June 2018

    Not my favorite meetings program.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The layout of calls is pretty good. I can see who is talking and who is on the call easily. Shared screen function works pretty well.

    Cons

    I tend to have a lot of audio issues and drop offs. This wastes a lot of the meeting time and is quite cumbersome to debug.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nancy from Vitreoretinal Specialists, PLC

    Number of employees: 11-50 employees

    June 2018

    great product, great customer service

    Ease-of-use
    Functionality
    Quality
    Support

    great customer service

    Pros

    Offers a lot of features for your money, customer service is great and very helpful. Account managers respond to inquiries for quickly.

    Cons

    Sometimes there is static during calls. Have to use Ring Central phone equipment in order for them to help with phone product issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • William from Ram Rom Grupo Corporativo, C.A.

    Specialty: Education

    Number of employees: 2-10 employees

    June 2018

    Ring Central is an amazing to contact friends & family!

    Ease-of-use
    Functionality
    Quality
    Support

    Amazing software, 100% recommended.

    Pros

    Ring Central is a great way to talk to friends and family in the US, I also it for worf though and it aleays worked great when I had to make and receive calls from clients.

    Cons

    There is not a bad thing that I can remember from this Ring Central. I had a great experience using it for 2 months.

    This review was submitted organically. No incentive was offered
    Review Source
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