RingCentral Contact Center Software


 

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto Dialer, and PBX.

The solution is available through a web-based subscription, making it browser agnostic. As such, it can support users based in different locations.

Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training, and monitoring agents.

RingCentral integrates with CRM solutions like Salesforce, Zendesk, Microsoft Dynamics, and Oracle Sales Cloud. The tiered subscription options are billed monthly and vary based on desired features.

 

RingCentral Contact Center - Contact center solution
 
  • RingCentral Contact Center - Contact center solution
    Contact center solution
  • RingCentral Contact Center - Access through mobile devices
    Access through mobile devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

402 Reviews of RingCentral Contact Center

 

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Software Advice Reviews (87)
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Showing 1-20 of 87

John from Cowan / Reload
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Ring Central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great program. Easy and simple to use. Numbers get forwarded wherever you like. E-Fax can go anywhere and changed any time.

Cons

Nothing really bad to say. Does exactly what it it claims to do. Very simple, practical, and easy to use.

Review Source
 
 

gina from orthopaedic Specialist of North Carolina
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

pros and cons of ring central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i really like the ease of the system. its very user friendly and its nice to be able to send different rings for different people.

Cons

i have not had anything happen to dislike the product. the only dislike i have, is you cannot not always see where the calls are coming from. It will show us an internal ext and it will; be an outside call and it wasnt transferred.

Review Source
 
 

Sheri from Arrow Equipment Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Ring Central for Office - Best Business Telephone System Money Can Buy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ideal business internet phone system on the market. Everything in one place - telephone, fax, text, zoom meetings, quick chat, you name it - Ring Central has it. The Ring Central App has benefited our business immensely. We can have sales associates on the road and still transfer calls from the office to them; the customer will not know whether they are in the office or on the road. Quick chat function (Glip) makes it easy to set up teams via chat (e.g. Sales Team) to push up daily targets, communicate fast and easily to a specific person, etc. People often respond to a message quicker than a phone call! The capabilities of Ring Central are endless. I would recommend anyone looking at a telephone system to check out Ring Central in detail.

Cons

Being an internet phone system, we have found the connectivity has been an issue. Some days the phone line will be extremely crackly, even though we have the best internet system available in our location.

Review Source
 
 

Nate from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Offers a Robust Calling Hub

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

RingCentral offers a lot of customization for employees, including customized ring tones and the ability to monitor the activity of multiple hubs at a time.

Cons

The backend of the website used by RingCentral can be a bit troublesome to finagle in trying to adjust settings for employees.

Review Source
 
 

Abbas from Asia Society
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great hosted VoIP solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All the features of an on-prem PBX but hosted on the cloud: works with IP phones and soft phones, mobile apps. Does not require a dedicated internet line and yet get high QoS. Very easy deployment to remote offices.

Cons

Costs: paying per lines and per phone can easily add up. Admin portal can be fairly complex (only because they are so many features available).

Review Source
 
 

Moriah from Flat-Out Fit
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great tool, and very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love this tool because it connects directly to the landline, and it tracks all your outgoing, receiving, and missed called. It also keeps track of all the texts that are sent, and I love this feature!

Cons

My least favorite thing about ring central is that there have been a few times that it won't send a text message when I need it too. I have to log out and then log back in, and then it works. It may be an update issue.

Review Source
 
 

Michael from Thriveworks
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Great Product with Many Features

Ease-of-use

Functionality

Product Quality

Customer Support

The price is good. Many features. RingCentral is a great upgrade for most businesses.

Pros

RingCentral offers a wide variety of features. It's easy to add phone users, phone numbers, and phone extensions. It has a wealth of features that help you improve the way you use telephone systems for business. You can also use conference call settings and faxing from RingCentral. The app is also easy to use and very convenient.

Cons

Some of the more advanced features are not as easy to use - initially. There are many features in the system, and for many people, the basic options are all they need. Some of the advanced rules can be a little difficult to understand, but once you figure them out, they're not hard to use.

Review Source
 
 

Shahzad from Ideas Unlimited
Specialty: Contact Center
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Would have been fantastic if they had good customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features: Great features
Pricing: Even though they have gotten a little higher then they used to be, they are still very market competitive.
System: Their system is robust.

Cons

Customer service: Their customer service is extremely disorganized, ill-trained and unmeasured. They should invest more on this part.

Review Source
 
 

Lisa from Veridian Consulting Services
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great product for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An app for your mobile phone that you can answer and make calls
Settings that allow you ring simultaneously on your desk and mobile phone, or ring from desk phone and then forward to another phone
Video conference option

Cons

The pricing is not too bad, but I wish the monthly fee was a little cheaper.

Review Source
 
 

Nathan from Halo Development, Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Office Phone for Small Business needs some Improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, if you are looking for a way to take your office phone into the field, this can actually be a nice solution. If you are to become a customer, submit your feedback to them so that they can improve. My company recently stopped using RingCentral, but you may enjoy it.

Pros

RingCentral is a helpful software for directing to the proper people.
You can set up customized directories and even have your own voice in the directory.

Cons

The whole software is rather hard to manage in more flexible companies. If you are seeking to use the texting feature, the room for improvement becomes very obvious. The software may be extremely helpful in organizations that have static communications, but if things ever need to change, it is a very difficult process and the customer service is of little help in this situation.

Review Source
 
 

Cassie from Fca
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

RingCentral is a straightforward easy to use collaboration package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple, straightforward and great quality!

Pros

We primarily use RingCentral for dialing into video conferences, and from a participant standpoint, it is easy to install, setup and use. The call quality is top notch and there was no quality drops during our calls.

Cons

It could use a bit more in terms of collaboration features. It is on par with Skype for Business in terms of features and adding a few more features would improve the sell-ability of the product.

Review Source
 
 

Jeremy from The Falls Event Center
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Feature galore

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Call center analytics side is fantastic, reporting is a sink, it takes sometime to get used to but afterwords its great.

Cons

Customer service when you do need something, can be quite challenging - this company has not scaled its support to sales very well.

Review Source
 
 

Mitch from Clum Creative
Specialty: Media and Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Help Your Customers Faster

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Using RingCentral you'll be able to set up a professional call forwarding system to keep your customers and potential customers in good hands faster.

Cons

It will take some time to get this set up properly. The customer service is also spotty. You can spend hours on the phone with them working out issues.

Review Source
 
 

Maria from Verizon
Specialty: Banking
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Excellent voice quality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Review Source
 
 

Charles from CTS Global Products USA, Inc.
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Expensive but Useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use RingCentral in our business every day. I can easily determine who has called during the past 60 days, and how often. I can also evaluate how many calls I'm missing, and I have the capability to quickly reference all of those calls that need to be returned. This software is a bit pricy, but if they could incorporate a better data function for customers it would be more than worth the cost.

Pros

RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

Cons

There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.

Review Source
 
 

Matt from Vetter Software
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Mobile experience doesn't match in-office experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is thoroughly accurate and reliable. If you're often OoO and travel frequently, Ring Central does a great job of managing your phone calls. It's also incredibly easy when accessing calls in your email queue.

Cons

For reasons unbeknownst to me, the app is much easier to use from your desktop computer or laptop. Whenever I need to access the app during travel, it's more difficult to navigate the features. I've resorted to playing the message in my Gmail account, which works much easier than accessing the mobile app. RingCentral needs to sync devices far more seamlessly .

Review Source
 
 

Erica from KCSD
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Small Office Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this software as I feel there are other options available with the same features.

Pros

The features on the application are user friendly. You are able to call, text or fax through one application. There is also an application for mobile and tablet devices as well as a desktop version.

Cons

I've been using this software for over a year now and the customer service is lacking and the website is difficult to maneuver to customize the settings which typically resulted in me having to call customer service. They are overseas and there is a lag time in responses and an average phone call for support was never less than 30 minutes. There were several times that my customized settings were cleared out and I had to set everything up again.

Review Source
 
 

Kevin from KVR Consultant
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

RingCentral is great if you have a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how you can manage your office and set up different extensions. Also it is seamless and give your business the more professional look.

Cons

I really do not have anything negative to say about RingCentral. We used it for over a year, but once we was able to hire people to do more and be in the office we did not have any issues with Ring Central..

Review Source
 
 

Cheylene from velofix
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Ring Central - As expected for the Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Well priced
relatively intuitive
the app works great which is helpful if you need to run out of the office
good voice quality
no call interruptions

Cons

Bazar limitations when setting up the IVR
the per-user fee is expensive
reporting functions are very limited

Review Source
 
 

Daniel from MindSpring
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.

Review Source
 
 
 
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Showing 1-20 of 315

NOE from Madrid Insurance Services Ins

May 2018

May 2018

Very Good Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me with my sales, I could not work without this software.

Pros

I like the ability to install in the Desktop App, Cellphone and even on my tablet. The fax feature is very simple, its just the number@rcfax.com, other service use very long fax email in order to send by email, you can print directly to fax, or fax from Desktop App. I can send Pictures from the Desktop App and from Mobile App, this is very useful for my work. They had a promotion for a fee Headset and they delivered. I have used the service for a couple of years already and experienced only one downtime for an hour or two, so very reliable. The cost is higher than most of the other providers. But, I guess its worth it.

Cons

I always get confused with the settings, it is not very easy to get the actual system going. I have experienced some glitches where the app does not open on the desktop, I have to call myself once, then the app stays open after that.

Review Source: Capterra
 

Jeremy from BlueAlly
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Postive, ring central works great for our Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to setup phones, the soft phone is awesome I use it all the time. I like getting ym voicemail in email. Simple cloud managed solution. If you have solid internet the call quality is very good.

Cons

Some times administration can be a little confusing. Usually it is decent though. It is cloud based, when amazon had an outage last month, the phones were down for a bit.

Review Source: Capterra
 

Leon from BairesDev

May 2018

May 2018

Great customer support, the software works great as long as you have a good Internet connection.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A great communication software, great for any company that has a lot of remote users, essential for International Marketing.

Pros

Most softphones systems work great, although, what I really love about RingCentral is their customer support. They tend to make calls to me and my co-workers to know about our experience constantly, you can clearly see that they cater to their users, which is something I deeply admire from any type of company.

Cons

As any softphone system, if you internet connection is not working properly, the calls' quality will deminish, so, in general I would recommend you to check your Internet speed before making a call, reset your router or your modem if you're experience a low connection, and then make the call, to ensure the quality.

Review Source: Capterra
 

Chris from Melton Truck Lines

May 2018

May 2018

I use this in the recruiting department of a Trucking Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most is that the real time reports that are available for everyone who uses it. It shows performance and productivity which is useful to gauge yourself throughout the day.

Cons

What I like least about the software is the inability to handle multiple calls at once. I'm unable to put one on hold and answer another which can be very difficult in this line of work.

Review Source: Capterra
 

Robert from ReactiveCore

May 2018

May 2018

Good collaborative meeting software but not without it's eccentricities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great collab tool thats just shy of being a real UC platform.

Pros

Great video quality with remote desktop capabilities built in. You can annotate on screen in real time and whiteboard over video.

Cons

Lacks a linux integration which it's competitors have. As well, its a re-licensed product where the oem license has a linux mode.

Review Source: Capterra
 


May 2018

May 2018

Best Business Voip I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been using VoIP for a long time now. As far as service, they are very good. Their system is set up for the end user to be able to set up their own system and arrange it however they want. It is nice that you don't have to call tech support every time you want to change a feature.

Cons

The ALL ACCESS is also a bit of a con for some people. Too much power means you can easily mess up the system. You can delete accounts or rearrange the phone tree if you aren't careful. (This is only for super users/Admins)

Review Source: Capterra
 

Ashlie from Naturally Ashlie

May 2018

May 2018

The future of small business phone systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's saved me money and given me more capability than my phone company ever could. It's also made it so I can be anywhere in the world working and still be able to use my business phone. It's been a great investment.

Pros

Not only does this software use my number, I have an additional number as well as fax capabilities. It also has text capabilities and the RingCentral features like RC meetings and Glip. It can be used through a softphone, computer, or cell phone/tablet. All of this costs as much as I was previously paying for one line through our phone company.

Cons

It can be a pain when needing to use it on another computer. I have to go into the website, deactive the other computer to use it on the one I am on at the time. It's an extra step that takes time that I usually don't have.

Review Source: Capterra
 

Richard from BlueFrog Media Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Good phone system with a myriad of useful integration options.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The native integration with Glip, allowing us to have our project management and our phone system work in tandem, makes collaboration across departments a breeze.

Cons

The UI, while internally consistent, does start off seeming somewhat unintuitive so it took a little while to get used to how it all works.

Review Source: Capterra
 

Jared from Kindful
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

RingCentral works but could be much better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RingCentral allows us to schedule and host screen shares with our potential and new customers.

Pros

RingCentral allows us to host screen shares with our new customers through out the sales and onboarding process. We can walk through their accounts together with multiple people all across the country.

Cons

The worst part about RingCentral is all of the dropped calls and app crashes. We've been in the middle of meetings where calls have dropped or the app crashes on the customers computer. This is especially challenging in the sales process.

Review Source: Capterra
 

Ana from Averetek
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Really easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

As a remote worker, it's great for staying connected to the rest of the team. I can quickly start up a meeting because it also plugs in to my email, my Slack, and I use the mobile app as well.

Cons

Changing meeting details or cancelling a meeting feels like a lot of steps. I wish it was easier to just move it in my calendar instead of having to go into the application to make changes.

Review Source: Capterra
 

Scott from Right Now Mobility

May 2018

May 2018

Good quality, but expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost too much to get benefit.

Pros

If you are looking to get a VOIP system and you need to look around at all of the different options, most of the systems out there have the same features but some can cost you a lot more than others.

They do have a great outgoing fax (email to fax) system, you set up your email address in their system to allow outgoing faxes and simply email your attachment to (faxnumber)@rcfax.com you'll get an email confirmation of the attempt and success or failure.

Cons

Cost, I found a different system that saved me 1/2 each month. I did run into some voice issues with them, but they were able to fix it rather quickly.

Review Source: Capterra
 

Monica from ProntoForms
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Robust and stable VoIP platform

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We switched to this platform from another popular one because it has better VoIP stability. It's particularly good for video conferencing and has good options for displaying multiple participants. I like how each participants has a static meeting number available. Also like the ability to enable meetings to begin before the meeting owner arrives.

Cons

Relative to other VoIP solutions, this user interface is a bit more confusing to use, not as intuitive. Particularly confusing settings on mac, like 'minimal view' which I'm not sure who would ever use. Should be able to minimize and controls should not be visible when screen sharing enabled. If there are many video screens on, it can be more prone to crashing on mac.

Review Source: GetApp
 


May 2018

May 2018

Great for companies with remote employees!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is an app on your computer that you download. Super easy to learn how to use. You can set up a meeting in just minutes. You can also easily see what meetings you have coming up.

Cons

dial-in info can be a little confusing. Their team that helped us set up everything was very helpful and thorough.

Review Source: Capterra
 

roxy from Automotive

May 2018

May 2018

if you want to answer the phone, try another program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are not many pros to this software, a pro is you can down load this to a mobile phone, as well as a desktop
Another pro is also that you can text.

Cons

The most annoying thing about this thing is that its a phone software, that never lets you answer the phone....
I can answer the phone maybe 3 out of 10 times, which is really really frustrating.
I contacted their customer service more than once and they dont really have the skill set to help you. I did an internet speed test, (even though i know its not my internet, but their "technical service " instead i do it) and also to restart my phone. So yeah that's the technical service you can expect from ring central.

Review Source: Capterra
 

Deb from Chimney.com

May 2018

May 2018

Great Software for Meetings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use this for setting up chat meetings with multiple people from my team and another team such as our web developers. Very user friendly.

Cons

Sometimes I do have issues with it where I need to contact customer support but they always manage to get us connected.

Review Source: Capterra
 

Mary from Changing Tides Family Services

May 2018

May 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the user friendly buttons and tools. Re-sending or forwarding a fax is very easy. The small window keeps it convenient to access on my cluttered workstation.

Cons

I wish there was a reason or code for why a fax didn't go though. Even an old style fax would give you a code; whether it be busy or could not connect. Also, the cover pages should be easier to edit.

Review Source: Capterra
 


May 2018

May 2018

It works on my phone and pc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of integration with other platforms. I link it with my CRM and google apps.

The setup of call flows is easy extremely easy to do

Cons

No complaints. I have been using the service for 8 years and the network quality, constant upgrades and feature enhancements have made it irreplaceable for us.

Review Source: Capterra
 

Hadwat from Integrated Life Counseling Cen
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great way to confidentially fax and make calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy way to fax from your computer

Pros

I can make business calls and faxes directly from my computer saving me time and money. Great way to keep my info confidential at minimum price.

Cons

I primarily use this service for faxing so I haven't had any problems with it. I would recommend it to anyone.

Review Source: Capterra
 

Alaina from Sound Sensation Entertainment

April 2018

April 2018

Great quality sound on all calls and very user-friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clear phone calls that come through even International!

Pros

Emails you when a call is missed or a voicemail is left so if for some reason our office is closed we can still return the call.

Cons

I do not have any cons at this time for the Ring Central software as it meets all my needs for call answering.

Review Source: Capterra
 


April 2018

April 2018

Ring Central has a lot of great features, but it doesn't work great for multiple locations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ring Central is a great service with all of the features you need for VOIP. Call recording and forwarding are generally the most used features amongst our clients.

Pros

It's pretty easy to set up. The team at Ring Central is knowledgeable about single-location offices. Call recording is a great feature, and it's also nice to be able to forward calls to a cell phone when needed.

Cons

For clients with multiple locations, Ring Central techs need time to figure things out. For example, one two-location client we had wanted to use the same phone number for each location. There is a phone tree when you call, asking which location to connect to. Unfortunately, it took about a week after going live for Ring Central to figure out how to route the call correctly. But, once done, the service is great.

Review Source: Capterra
 
 
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