RingCentral Contact Center Software


Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto Dialer, and PBX.

The solution is available through a web-based subscription, making it browser agnostic. As such, it can support users based in different locations.

Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training, and monitoring agents.

RingCentral integrates with CRM solutions like Salesforce, Zendesk, Microsoft Dynamics, and Oracle Sales Cloud. The tiered subscription options are billed monthly and vary based on desired features.



673 Reviews of RingCentral Contact Center

Overall rating

4.24 / 5 stars

Filters:

Showing 1 - 20 of 673 reviews

January 2019

Nikki from Rexroad Heating and Cooling, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Quality

Pros

Quality software that has the potential to provide support to many different industries.

Cons

There are other companies offering the same product with better features for less.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2019

Basic Phone System

I like ring central and it's a great system but there could be simpler ways to turn off/route calls during non-working hours.

Pros

I like that there's an app to my phone and I can use it to make calls that uses my business line and not my personal phone.

Cons

I wish there was a simpler way to turn call forwarding off. I only have a cell phone number so even through I have the app, all calls are still forwarded to my cell phone so I am currently not able to stop calls from coming to my phone. Also, only one extension is allowed to receive the voicemails. We had to forward the emails to our support email in order for the team to all recieve the voicemails that were coming in. It would be nice if there were a community mail box so everyone could check messages.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Key to Successful Meetings

Pros

Working in a company where so many people work remotely, this software allows us all to easily stay connected. Easy for those who haven't used it to before to get connected and in the meeting without any hassle.

Cons

When trying to do a screen-share it can have a little bit of lag but nothing too serious!

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Ring Central Desktop soft phone

Ive used Ring Central for 8 years and most of that time its been perfect service. I have had some spotty quality of service issues, mostly related to my equipment and they have been great at troubleshooting whether it is their settings or my router settings that need to be updated.

Pros

The Ring Central desktop soft phone allows me to phone, fax, text, initiate voice conference calls or video meetings, and more functions I still haven't used. The platform is stable, it is easy to configure, it has excellent telephone support and it is has a very competitive price. I use a plantronics headset and have been using Ring Central for 8 years.

Cons

A couple of basic enhancements to better manage conference call access codes that have been requested on their website for the past 7 years have still not been implemented. Their product support team expects me to be able to spend an hour on the phone every time they call and try to cancel the ticket if I don't take their call immediately. But overall they have provided in depth network troubleshooting support when I have had occasional quality of service issues (robotic sounding calls).

January 2019

Mary from Rocky Mountain MicroFinance Institute

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Mostly Good, but Lots of Glitches

We used RingCentral as our phone service for a customer support team. We needed to be able to handle a large flow of incoming calls with call routing chains and reports on the number of calls received and missed.

Pros

The all-in-one phone system helped us manage our customer support systems. We were able to set up fairly complicated call routing chains and make frequent updates to the system as staff came and went.

Cons

I experienced a lot of glitches with RingCentral. Transferring calls often failed and dropped the call instead. The phone would often ring once, hang up, and then ring again. We would get notifications about missed calls that had actually been picked up, and the calls missed reports often were inaccurate.

January 2019

Dominic from Three Sheets

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Good option for Fax users

Ring Central solved the need for me to have a fax line in a tech world that is evolving beyond them but the cost is ridiculous for the functionality. I barely use the service and it costs the same as a landline. In this day and age these services should be far less expensive; and they raise the rate by 50% without offering any upgrade to the service.

Pros

Reasonably good application.
Easy to use.

Cons

It has certain restrictions with respect to the file formats and doesn't like copy paste on a phone platform.

January 2019

Brent from CedarCreek Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Flexible solution that may require some network setup.

Pros

It's easy to deploy and get "working" and relatively feature rich. The documentation is sufficient online as well.

Cons

I've had customers I've consulted for that have required putting the phones on their own switch and setting QoS rules to get the calls solid without taking down other traffic.

January 2019

Lucy from Beachside Counseling & Wellness, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Ring Central is a great value

I've been using Ring Central for almost 4 years and have had almost no problems with it. Once it is setup it basically runs itself. We have 11 people using it daily and I still cannot get over what a good deal it is.

Pros

the value of the comprehensive business package for the very affordable price.

Cons

The setup was difficult and cumbersome due to the many feature options.

January 2019

Richard from Reconnaissance Resources LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Excellent service for the price and a great tool for those that work remotely and on the go

Excellent service for the price and a great tool for those that work remotely and on the go.

Pros

easy set up
use from anywhere
great apps

Cons

call quality is great in the office but when on the go, as can be expected, signal strength will affect connection quality

January 2019

Arlene from Reliable Wire

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Ring Central

Pros

I love that we never have any issues with phone quality with the Ring Central system. Its easy to use, easy to customize, and has been great quality.

Cons

Sometimes there is a delay when calls get forwarded over to cell phones.

January 2019

Donald from Rampart Hosting LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Have issues with calls and messaging too often

Pros

Like all the integrated tools. We use calls and meetings extensively. There are other features like messaging that we don't use

Cons

Wish the plans were a little more flexible. There have been times when we've needed more attendees in online meetings and it's hard to justify changing the entire plan for just an occasional use. Would be willing to pay for that ala carte, so not sure why that is not available.

January 2019

Bob from Tuscana Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

5 of 5

January 2019

Great platform but expensive and poor customer support

When it is working well things are great. When you need help get ready to spend hours on the phone with people with poor english skills struggling to fix things.

Pros

The softphone mobile app and desktop version are very well layed out. The system is very reliable and we have only had a few outages with it.

Cons

It's very complex to configure. The service and support is all run out of the Phillipines and they are very frustrating to work with since they don't understand American telephone systems. There is no way to speak to any one in the US.

January 2019

Jennifer from Small Print Board Game Cafe

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Quick and easy set up

Pros

Billing works great. They come every month. A high number of people can participate on the calls as well.

Cons

It’s a pretty easy system. No complaints about it. The help line is great as well. Would recommend

January 2019

Mark from EMM Corp.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Thank you Ring Central for your excellent service

Everything is great, thank you.

Pros

It works. It really suits our business well.

Cons

At this moment, Nothing.
We have not had a problem since the beginning. All is good.

January 2019

Mike from Mastering facility

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

For phone forwarding you need this

Pros

I moved my business and wanted to keep the same number. The phone company used to be cheep. But not anymore. That is when I found of about ring central. I have a few different numbers forwarded in RC. Everything works great. You can have the phone 100% forwarded. or just ring then go to RC voice mail etc. Pretty much set up each number as you like.

Cons

I with it forwarded text messages if it did that would be great.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Platform

Our overall experience has been very positive. From using their phone service to the fax service everything just works.

Pros

The faxing ability on this platform is great. We use it everyday and could not imagine operating without it. They also offer a variety of other services which we also use.

Cons

There are no real qualms with this software. Everything works!

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Easy to use

Great program overall. Recommend.

Pros

Easy to use from anywhere. When our offices were forced to close due to a mudslide that closed the freeway (preventing employees from coming into office), I was able to update phone message and set up employees to take calls from home. Kept our business running as seamlessly as possible during a horrible situation.

Cons

Customer service based overseas, which I'm never a supporter of. Hard to work with, but eventually resolved problem.

January 2019

Kathy from Hilltop Secretarial Service

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Portable Efficiency

RingCentral allowed my business to grow and still be affordable. When I switched from land lines to RingCentral 10 years ago I saved a bundle which allowed me to upgrade equipment and keep me running smoothly and effeciently.

Pros

I love how portable RingCentral Office is. As a busy virtual assistant, I love that I can be anywhere I have an internet connection and still be able to take calls for my clients.

Cons

The apps can sometimes be a bit slow or notify me with a lag.

January 2019

SuAnne from Roberts & Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

RingCentral Critique

we receive a great number of faxes and it is nice to just print and save

Pros

Having fax on computer to receive easily and save in client's files

Cons

having to convert everything to pdf to send

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Really really good program

Really good experience. It makes screen sharing so easy. I use it to trouble shoot a lot of problems with customers.

Pros

This program is simple to use and streamlined. I love how it is integrated with Glip and the phone provider.

Cons

I just wish it was a little bit easier for the people that I try to run meetings with to start and run it.