RingCentral Contact Center Software


Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto Dialer, and PBX.

The solution is available through a web-based subscription, making it browser agnostic. As such, it can support users based in different locations.

Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training, and monitoring agents.

RingCentral integrates with CRM solutions like Salesforce, Zendesk, Microsoft Dynamics, and Oracle Sales Cloud. The tiered subscription options are billed monthly and vary based on desired features.

Supported Operating System(s):



556 Reviews of RingCentral Contact Center

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 556 reviews

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Vladimir from FloorForce, LLC.

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Can't go wrong for the value

Pros

It's very reliable and while we were making a decision based on budget, we came to the realization that this is actually a very good piece of software. So, don't get fooled if you find yourself trying Ring Central and finding out that it works as well as the higher price competitors.

Cons

It can be a little clumsy when going from the browser to the application. The solution is avoiding the browser.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

Still gotta fax stuff

Pros

We recently aquired a payroll company and they still have to fax things. We found that RingCentral made this outdata process easy to do!

Cons

It is a bit pricey but the Governement and other payroll related companies still like to use this old software so you gotta find something that works.

Review Source: GetApp

Andy from Laguna Ltd.

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Beware of Ring-Central

BEWARE!!!! Ring Central tries to scam your money away. Called the customer service many times and every time they transferred it to the sales or billing department. I wanted to cancel my service because the cost was much higher compared to others. Every time I called and they played call transfer games and disconnected the call. It was clear that they were doing that purposely. Least professional staff. I have had the worst experience with these guys..

Pros

With this tool,calling our leads was easy. Recordings were also very easy to play back with wide variety of features

Cons

Expensive. Your long business conference calls always got disconnected after every 30-40 mins or while transferring to another lines.

Review Source

Rahil from Great Webs USA, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Good software bundled with vanity 800 numbers..

Otherwise it is the #1 800 number dashboard tool. Will use it again.

Pros

Whenever a client asks me where to buy an 800 number I tell them either RingCentral or one other choice. I like the search process to find a number and the features such as call recording, demographics and more.

Cons

Cost can be high for only 1 line but if purchased in packs price drops. I was unlucky not to get the vanity number I wanted that spells the business.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great software

Pros

I really like this software. It has helped so much and has been very convenient to be able to use at work. It's nice to have your phone on your computer while you work so you can easily click over and text and call anybody you need to.

Cons

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.

Review Source: Capterra

Nancy from VRS

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Great if you have a great network connection

Pros

It's very easy to use and the customer service people respond quickly.

Cons

Hard to understand customer service. If the internet is not really good the calls can go in and out.

Review Source: Capterra

Daniel from Waypoint Insurance Advisors, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

November 2018

Not worth the hassle

Pros

The best part of using the RingCentral Office software is convenience. It's easy to set up a contact list for your team, use the calendar to schedule conference calls, and log the voice mails for your business records. Overall, it's a slick interface that puts most VoIP UIs to shame. Unfortunately that's where the conveniences end for this program.

Cons

Every call I've ever made with RingCentral always has a five second delay where the person on the other end repeats the word "Hello?" several times before they can hear me. Within our office if I call comes through on the main line and pops up for everyone if you choose to ignore it, you still receive an annoying notification that you "missed" a call when in fact you didn't. Even more frustrating is the fact that the software hogs memory and processing power when you're on a call and brings your other apps to their knees. Not awesome if you're trying to help a client on the phone but can't access their file thanks to RingCentral freezing your desktop. Forwarding voicemails is also a mess and not handled through the desktop app, but through the RingCentral site which creates more steps in your workflow.
Overall, I cannot recommend this app for any business owner who needs a high functioning and efficient VoIP system in their work environment. Use MXIE instead.

Review Source: Capterra

Frank from DeMelfi Law Group, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Rather expensive product

I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool.

Pros

This was a simple virtual fax that was easy to use. Uploading and downloading documents was rather simple and user friendly.

Cons

This solution is rather expensive and does not justify the expense considering other alternatives.

Review Source: Capterra

Bob from Bob Thibodeau Speaks

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Why We Have Been RingCentral Clients for Years

We started to use RingCentral Office for our business needs almost 10 years ago. We have been clients this entire time and have turned down possible "better offers" in the process. Why? Because RingCentral has PROVEN to us they are the best at what they do (at least in our opinion)!

Pros

Easy to set up...
Easy to use...
Customizable to our needs...
Dedicated 888 number...
Dedicated local dial up number...
Office hours (to stop receiving phone calls forwarded to our cell phones at 2am)...
Online FAX service...

Cons

I wish there was a way to BLOCK spammers...(If there is, I haven't figured it out yet).

Review Source: Capterra

Taylor from Heninger Garrison Davis, LLC

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Easy and convenient way to remotely meet using the internet.

Pros

Setting up these meetings is easy and quick. The features inside the platform are excellent.

Cons

Setting up the software and downloading it can be somewhat difficult.

Review Source: Capterra

Shana from Green Home Solutions of Mid Coast Maine

Industry:  Professional Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Ring Central - The name explains it all.

Pros

A quick and easy way to reach customers. The app is easy to navigate . one of the better business phone systems i have used. very useful . All you need for contacting customers in one .

Cons

we have had a few dropped calls . Some time we do not get updated calls , missed calls or voicemails when the computer is not in use.

Review Source

Mike from Excel Impact, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy and Complete Solution For Business Communication

Pros

RingCentral encompasses what is needed for me and my team to communicate effectively with our partners. It provides reliable and clear VoIP calls, a texting platform, and conference rooms per user.

Cons

The texting can be slightly confusing at times, as they have their service, Glip, that is also a messaging service but not an actual texting platform. This is as much user issue as it is a product complaint - but it is still worth noting.

Review Source: GetApp
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

RingCentral Meetings Review

A great product overall. Highly recommended!

Pros

I use RingCentral phone everyday at work, and RingCentral Meetings quite often too, maybe once a week or twice a week depending on the need. The installation is so fast and effortless, and easy to understand and use, and it integrates with 3rd party calendar apps like Outlook and Calendar just fine. The call quality is always fine, it is easy-to-use; sending or accepting invitations has never been easier, and it is possible to record the meeting as well, for any purpose there might be. It does another great job with sharing the screen in case you don't have another separate app for this. It is great overall.

Cons

Nothing remarkable, maybe that it's a little slow to load and sometimes the quality of calls changes to worse with network overload.

Review Source: Capterra

achol from sigma tax pro

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Ringcentral is my assistance .

Pros

what I like the most about RingCentral that its a friendly user softphone, I use on my daily basis task as I should intact with my customers and assist them with voice calls, text, fax, from the app, I can even use RC on my android , lets not forget to mention that the ring central meeting that I do with my co-workers remotely with a screen share which is really fantastic for our business, saving time, efforts, definitely reliable , it got all i need such Call Monitoring,Conference calls, call park, Extensions,Visual Voicemail , Online Meetings.

Cons

it needs to be worked on that part when I got some calls comes in without a ring and i just find missed calls

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Office Phones

My overall experience with RingCEntral has been fine and it does serve its purpose with multiple office phones and communicating between offices. However, I think that some features could be updated such as making the transfer time to put in a number is longer.

Pros

The thing I like most about RingCentral is being able to set up the phones for future days and holidays that the office will be closed and having the desk app on laptops to be able to text to numbers.

Cons

The least thing that I like about ringcentral is that when you press transfer and start to type in the phone number it only gives you a short amount of time before it hangs up! This is frustrating when youre trying to look up a phone number and do not have enough time.

Review Source: Capterra

Patrick from OS-Cubed, Inc.

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

RingCentral Meetings: Great Way to Do Online Meetings and Screen-shares

I have been actively using RingCentral Meetings for about a year. Even after moving our phone system to RingCentral, I keep struggling with other tools. Once I gave it a chance, I found that it is a great tool that just works. I mostly use it for screen shares with customers, but it handles audio by PC or phone, video, and all of the features you would expect.

Pros

It just works. I have messed around with Skype, Skype for Business, and other tools, and keep coming back to RingCentral Meetings. Since we already use RingCentral for phone, it just makes sense.

Cons

I haven;'t found any problems with this product. Everything works well.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Reliable

Pros

It continues to be extremely reliable for our company. Works when other apps struggle.

Cons

Sometimes bogs down my computer when I'm sharing my screen.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

RingCentral Meetings Review

RingCentral had good promise, but either was not well implemented or did not have the substantive ability to compare to GoToMeetings.

Pros

Ring Central seems to combine the features of screen sharing video meetings with phone management calling systems.

Cons

As a user, RingCentral Meeting invites often did not work effectively. When switching from GoToMeetings as a provider to RingCentral Meetings, often the invites didn't work or some element about the invite was defective (audio, screen share, email). To be fair, this may have been the fault of the setup/deployment. However, I found RingCentral to be less effective than GoToMeeting and even Join.Me in terms of effective online screen sharing meeting management.

Review Source: Capterra

Cole from Plasticprinters.com

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

We're replacing 50+ lines with Ringcentral

We're replacing 50+ landlines with Ringcentral lines in the next 12 months. It's so simple to reassign lines, reroute callers, and more. It's worth it to switch.

Pros

Ringcentral lets me seamlessly add extensions, lines, change lines, and change line behaviors. Things I used to have the phone company come look at, and would take a week, now take minutes. I can transfer calls to employees from my cell phone, and get much better analytic insights to the way my company makes and receives calls.

Cons

Tech support isn't always the best. But generally finds me the answer to my problems in the end.

Review Source: Capterra

Karen from Marvel & Wong, PLLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great phone system

We have had a few glitches but overall have been very happy with the product. We are committed to using it for our law firm's communications.

Pros

Ring Central allows me to make and receive calls on my mobile phone without giving my clients my personal number. The app interface is easy to use. I am also a huge fan of Ring Central activities (formerly Glip) that is a task manager. My paralegal and I manage all my tasks and to dos through it. I love that I can fax a word document directly from Ring Central without converting it to a pdf first. Big time saver. You get an email with copy of the texts you receive. Big help for tracking clients.

Cons

Sometimes there are problems connecting on the phone - not sure how much of that is my wifi or internet connection and how much is the app.

Review Source: Capterra

Displaying 1 - 20 of 556 reviews