RingCentral Contact Center software


503 reviews(4.0/5)
503 reviews(4.0/5)

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto Dialer, and PBX.

The solution is available through a web-based subscription, making it browser agnostic. As such, it can support users based in different locations.

Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training, and monitoring agents.

RingCentral integrates with CRM solutions like Salesforce, Zendesk, Microsoft Dynamics, and Oracle Sales Cloud. The tiered subscription options are billed monthly and vary based on desired features.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

503 Reviews of RingCentral Contact Center

Showing 1 - 20 of 503

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Easy no frills option for meetings

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love that this is included in our VOIP system from RingCentral. Very easy to use and setup. Allows for phone or internet connections, and best of all screen shares.

    Cons

    Would like to see it be able to host more people.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Medway Realty

    Number of employees: 51-200 employees

    September 2018

    Better than other phones

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to take my office line with me no matter where I go is the biggest plus of using this program.

    Pros

    We like that we can take out office phone anywhere as long as we have our cell phone. It is really easy to use and very reliable.

    Cons

    We cannot call out of the country without paying several hundred dollars. Also, you can only have one app on your phone for one number and you can only use this program on one computer at a time unless you buy several numbers costing way more than your average phone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • TOdd from EMERGE Ministires

    Number of employees: 51-200 employees

    September 2018

    RingCentral

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that we have an online system. It is much easier to utilize , make changes, and keep things up to date on line .

    Cons

    This software is not very user friendly. It took me forever to figure out where to replace the greeting for the Front Desk when we are closed or when there is a holiday.
    We have to call often to get things straightened out with our extensions and like many on line software, sometimes its just better to have some one on site once in awhile to quickly answer some questions or do a little training

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    A Huge Headache

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As long as you can locate them, this software does have a lot of features. Once you finally get the settings the way you want and the right apps downloaded, the software does function well (there's a light at the end of the tunnel, folks).

    Cons

    I have been extremely dissatisfied with my whole experience with RingCentral. We were using the full system - VOIP, Meetings, etc. and every time I go to change a setting, it's either placed somewhere unusual, there's a secondary setting you ALSO have to click if you want it to work properly, or there are just SO many apps that even an intelligent person would have trouble figuring out which was the app they needed. When I've reached out to support, I got the answer about 50% of the time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Muhammad Zarnab from LMKR

    Number of employees: 201-500 employees

    September 2018

    RingCentral VoIP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use. A little expensive but the service quality is exceptional. everyone says there are other products better than this but ive never had an issue to move somewhere else.

    Cons

    I could get a little more smoother when it comes to main app portals.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Breanna from Medical Data Services

    Specialty: Healthcare

    Number of employees: 11-50 employees

    September 2018

    RingCentral

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Being a first time user I thought it was a quick, easy way to stay in touch with colleagues. It was quick to learn and easy to use.

    Cons

    I honestly don’t have much bad to say about it other than after some updates things get changed around which slows you down a bit but they have step by steps to get you through it.

    This review was submitted organically. No incentive was offered
    Review Source
  • Skielar from Mark Miller Subaru

    Number of employees: 51-200 employees

    September 2018

    Medical Sales

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    You can always count on RingCentral when making calls to help customers get the medical supplies they need.

    Cons

    I have nothing negative to say about RingCentral.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    September 2018

    It was an average solution

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Obviously it allowed our large team to all have extension numbers at the office and calls could be made from your computer or through a mobile device. In that respect it was very convenient.

    Cons

    I (and several of my coworkers) had issues with the iOS App. It would often freeze, not make a proper connection, and need to be closed then relaunched. There are some improvements that could be made there for sure.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Aquinas Home Health

    Specialty: Healthcare

    Number of employees: 51-200 employees

    September 2018

    Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Being a first time Ring Central user, I found it was easy to set up the software program and access the information.

    Cons

    Being a novice to the Ring Central system, I have not had any problems, issues or concerns with it at this time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Cindy from DirectEd Educational Services

    Number of employees: 51-200 employees

    September 2018

    Very, Very Helpful

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I love it.

    Pros

    There are times where you don't have time to call your voicemail on your phone because you are working. With RingCentral, I can play a message on my speaker and type or do other work simultaneously. I also like that I can quickly forward the message via email to a coworker/supervisor, which also leaves me a paper trail.

    Cons

    Sometimes there is a bit of a delay for the message to pop up. I know that I had a missed call because I couldn't answer my other line, so I am patiently waiting for that message to appear.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steven from Integrity Mortgage Licensing

    Number of employees: 11-50 employees

    September 2018

    Good Solution to Replace Land Lines

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have enjoyed using this software. One of the better VOIP providers.

    Pros

    You are able to use a desk phone, desktop app, or mobile app. So you have your business phone with you basically anywhere. The apps all work well for the most part. And pricing is fairly reasonable.

    Cons

    Requires annual contract in order to get decent pricing. The mobile and desktop apps often don't run after not using for a day or so. Also, the bluetooth always doesn't work on the mobile app each morning and have to reset.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Great for faxing to multiple users!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was very easy to setup and configure. I like the fact that multiple users can all see the same faxes that come in.

    Cons

    It was a little on the pricey side but the ease of use makes up for that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Worst Support Ever

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I've been with Ring Central for several years but have decided to switch to a different provider with US based support.

    Pros

    I like the recording feature and how easy it is to hear recorded conversations

    Cons

    The support is terrible. They don't have a clue about the software's ability and fail miserably when trying to troubleshoot. Simple issues take days to resolve. My dedicated "account rep" is just as bad.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Candice from Construction

    Specialty: Other

    Number of employees: 2-10 employees

    September 2018

    Easy Phone Assist

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love having an 800 number that is easy for our clients to remember. It was easy to set up too, not much to manage.

    Cons

    Only con is the wait time for customer service can be long, but once someone answers they help you right away

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Seth from Utilities

    Specialty: Other

    Number of employees: 2-10 employees

    September 2018

    Great when you have internet

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    RingCentral is a really good program that makes it easy to keep track of and store calls and voicemails.

    Cons

    The only problem with RingCentral is that, if the internet goes down, you lose all your phone service, too.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Adria from Brickell Law Group

    Number of employees: 11-50 employees

    September 2018

    Easier Communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is very friendly and it works with every device, even to make phone calls to the clients.

    Pros

    This software is very practical when running an officer where your clients are international and so your other office locations. Whenever we need to make a conference meeting, we use this app. Even for conference meetings for the office we have bee using it and it allows you to: send documents, share screen even share the control of your screen, it also has video features. More complete and practical than skype.

    Cons

    I would not change anything about this software. For us, it has been very practical.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tony from Mr. Mister Mosquito Control

    Number of employees: 11-50 employees

    September 2018

    Mrmr

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That we are able to save calls and go back and listen to previous calls. it helps with training and confimations

    Cons

    The same thing i like most about it. That it records all my calls on my office phone

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from EVOLIFE

    Specialty: Insurance

    Number of employees: 2-10 employees

    September 2018

    Perfect For A Growing Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is the perfect solution for my growing business.

    Pros

    I love everything about RingCentral. The ease of switching from Computer to cell phone while on the call is seamless. The SMS feature is amazing.

    Cons

    I havent found any yet. Everything from the implementation to our set up has been great. I have not found any cons yet,.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great but flawed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is available over many different platforms which makes it great for any business.

    Cons

    When there were issues with the product it sometimes took too long to resolve.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    One of the easiest VoIP systems I’ve come across.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is so much easier to use than most VoIP telephony systems out there.

    Cons

    Accounting, billing department and account managers do not seem to communicate with each other.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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