RingCentral Contact Center Software


 

Coud communications provider RingCentral has recently expanded into the Call Center space with their Contact Center solution. The suite is powered by inContact and offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto Dialer and PBX.

The software is available through a web-based subscription, making it browser agnostic. As such, it can support users based in different locations.

Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training and monitoring agents.

RingCentral integrates with CRM solutions like Salesforce, Zendesk, Microsoft Dynamics and Oracle Sales Cloud. The tiered subscription options are billed monthly and vary based on desired features.

 

 
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

233 Reviews of RingCentral Contact Center

 

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Software Advice Reviews (54)
More Reviews (179)

Showing 1-20 of 54

Melissa from CRC
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

RingCentral Phone System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Good call quality. Since it's VoIP, I was worried about call quality and dropped calls - but we've had RingCentral almost 2 years and I've never had an issue. It's all dependent on your internet connection, so if your internet is not great, then RingCentral probably isn't the best option for you.
- Once you get the hang of it, it's easy to manage accounts and set up new users.
- Great if you don't have a receptionist, or if most of your employees work remotely. You can have physical phones, as well as and app so that employees can use their cell phones.
- Much cheaper than most standard phone carriers.
- Fax option is great, you don't have to have a real fax machine - just a scanner.

Cons

- Implementation wasn't hard, but their administrative account is not the most user friendly. There are a ton of settings options, and if you don't use the phone system exactly how RingCentral assumes you will, it can take a while to configure your way and get around certain defaults.
- Customer service is about what you'd expect - only a call center with agents that are hard to understand. Luckily we only needed customer service during implementation, we haven't had any issues since.
- Employees will need to be trained, you can't just hand them the phone and account and tell them to run with it. One older employee had an extremely hard time with faxing - couldn't get over the fact that there wasn't a real fax machine.

Review Source
 
 

gina from orthopaedic Specialist of North Carolina
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Ring Central phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I find it very easy to use and very user friendly.

Pros

I love how easy it is to transfer calls between different depts. I love the hold and ring tone music it has.

Cons

I don't like some of the ringtones.

Review Source
 
 

Nathy from firstsupport
Specialty: Financial Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I wouldn't have a business without RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.

Cons

Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

Review Source
 
 

Orion from Oak Creek Homes
Specialty: Professional Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Ring Central - highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have 20 locations all using Ring Central and it's a huge help.

Pros

Hard and Softphone capable - if you have people like me that travel around, having an easy to use softphone is mandatory
Great Android app - app works just like you'd hope for it to
Simple call recordings
Easy conference

Cons

Backend dashboard is a little clunky but it's fine once you figure it out
I really wish they added the ability to function as a call tracking system as well

Review Source
 
 

Jessica from J Babylon Consulting
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Pretty Good VOIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great Customer Support. Quite a few features to choose from. Many options for different size companies.

Cons

It was not so easy to setup or learn to use. It did require extensive assistance from customer support.

Review Source
 
 

Meredith from OrthoNC
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Lots of Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of options to do conference calling, group texts, voicemail to e-mail, very high tech and easy to use

Cons

a lot of features that may take a while to learn everything and staff can get overwhelmed with so many features.

Review Source
 
 

Rodney from Heard County Schools
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love being able to take my office phone calls on my cell while away from the office. The fax feature from my phone is invaluable, and I love the GLIP app which allows me to have "facetime" meetings with my team.

Cons

There are times when the GLIP app can be unstable. We have five schools right now and we only have 3 of them using RingCentral right now. The biggest con is that it takes forever for our current phone company (BIRCH) to release our numbers!

Review Source
 
 

Phillip from Computer Software
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The phone system is easy to use. Not Confusing.
Customer service was actually pretty good.
The system was reliable. A few times they had issues where we couldn't log in, but that happened maybe twice over a year's span.

Review Source
 
 

David from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

RingCentral app!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The RingCentral app is very straight forward, and simple to use! It does exactly what you need it to do. Which is make calls and send texts.

Cons

The cons for this app is the integration issues. It doesn't appear to integrate with the apps we primary use. It also had quite a few dropped calls, or just random errors.

Review Source
 
 

Scott from Allcom Electric
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

It does what it is designed to do, but just doesn't grab me

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It works. Cloud based setup that doesn't require hardware. Nice looking application. Easy to use.

Cons

No method of tracking calls or metrics It just doesn't do much outside of answering phones for you. Customer service was lacking when I used it.

 
 

Rebecca from Pinnacle Group
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Incredibly Helpful for Virtual Work

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily transfer calls to any number all online. I love the ability to review all messages in the application allowing me to be anywhere (away from my phone). Being able to send and receive fax messages through the system is huge as well!

 
 

Analise from Dynasty Home Health Care Agency
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Use for fax only

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Use this software for our e-fax. It's worked well for us so far. We get our faxes right to our email and it makes the fax process a lot easier and definitely faster.

Cons

Experience delays sometimes. Sometimes faxes won't be received from us and we will have to resend a few times.

 
 

Angela from Lynx
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Streamlined UI and Easy Function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easily read and understood user interface, intuitive really. Straightforward and the desktop app is convenient.

Cons

Customer Support is based out of the US, a little tricky to understand the reps but they were still able to handle issues efficiently and effectively.

 
 

Ivan from Americ Machinery
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy and convenient IP phone systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it is easy to administrate the phone system from anywhere and have app for your phone and have the mobility needed for any company. if you need to change times, add a message, send a fax or change the workflow for the system.

Pros

easy to use
add new features included in the price
convenient administration from apps.

Cons

the international calls are little above the average.

 
 

Bevin from Brigham and Women's
Specialty: Healthcare
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Ring Central is terrific!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RingCentral is a good value.

Pros

Being able to listen to messages and track calls via online platform is truly a breeze and saves me and my team time!

Cons

Getting used to the software as well as the call system is not particularly intuitive, so it takes some time.

 
 

Desirae from ClientsFirst Consulting
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Ring Central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the time I used it, I found this app to be full featured and very functional. I especially liked the mobile app that allowed me to take service calls while on the go. It seemed easy to manage and customize.

Pros

Mobile app

Cons

Dialing out with the app seemed to be an issue for us, but it may have been our settings.

Advice to Others

Give it a try, I think you'll like it.

 
 

Belinda from YOST INC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Ringcentral makes life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using RingCentral for a few years. It makes it easy to fax, call, and forward calls and update.
I highly recommend.

Pros

Easy access from the internet.

Cons

I wish it was easier to flow through the pages.

Advice to Others

If you have incoming calls to an 800 number this is an easy way to keep up with calls

 
 

Josh from Nexus eWater
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

What we ultimately went with

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We reviewed a few services while trying to find a VoIP and this is what we ultimately decided to go with.

Pros

The handy mobile app, pretty scalable features, was easy to setup. The fax service is really nice and one of the reasons we decided to switch from the previous product we were using.

Advice to Others

Not really advice so much as a comment: when we were researching VoIP options we heard the customer support staff weren't very good but we haven't had a reason to utilize them so I wouldn't know.

 
 

BC from Priorclave North America Inc
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

RingCentral Works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RingCentral works great for VOIP and offers useful features, from call forwarding to custom hold options. The iPhone app, however, is spotty. It is common for us to see that we have a voicemail via email notification, but no message replay on the mobile device.

Pros

It is very hand to be able to forward actual messages to other company members. I also like being able to send calls to my land line. And compared to three other VOIP providers for business, the pricing is the best.

Cons

The mobile app! Also, tech support is pretty non-existent.

Advice to Others

If you don't mind resetting the mobile app, RingCentral is a reliable VOIP option.

 
 

Gram from Zenefits
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Good Tool which more or less does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used the tool for over 3+ years. It is generally fairly stable, though we did experience issues when we expanded into different geographical areas. We did have issues with them and eventually everything did get sorted out. They have some good features which are impressive. The dialer is easy to use and operate. We were also able to use their IP phones which were pretty smooth.

Pros

Good Call Quality
IP Phones

Cons

Customer Service can be better

 
 
 
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Showing 1-20 of 179

Anderson from Telecommunications

November 2017

November 2017

Best thing ever in call centers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Record calls automatically is the best thing that can happen on call centers. You do not have to worry about click windows or buttons to record all calls.

Cons

There should be an option to pause the recordings. Only the admin can access to them which is a good thing. There should be an option to pause them, but I have not figured it out yet.

Review Source: Capterra
 

Janet from Carey Cleaning Solutions

November 2017

November 2017

We use this as our main phone service. I love that we can forward to our cell phones or use phone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great priced phone system. Very happy with the value.

Pros

I love that we can have a desktop version or have it ring to our cell phones. I also enjoy how easy it is to record personalized messages. Another feature that is great is the fax feature. Being able to send and receives faxes without a fax machine is fantastic.

Cons

I don't like how sometimes it changes the routing of the phone calls without us having changed anything. Currently my line rings straight to my cell phone instead of first going to my desktop and I didn't do anything to make that happen. I wish it didn't do that.

Review Source: Capterra
 

Eric from Rain

November 2017

November 2017

Good, but a little slow to update

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that when I get a call through the app on my phone, it rings over as a normal call, but still shows that it is from Ring Central. I can use it on my Desktop as well as my phone which makes taking calls on the fly easier. I like that I can send and receives texts as well

Cons

It is slow to update when I have a new text or missed call. I will get an email, or notification from the app, but it takes a minute to actually show up in the app.

Review Source: Capterra
 

Aaron from MediaComplete Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Just moved to RingCentral from a 10-year-old PBX system and LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows us to make calls and manage our call queues with ease. So far, our team has been very pleased with the call quality and feature set available (although, we are excited about more possibilities).

Pros

The features that are available are great. Setting the system up and new users wasn't nearly as difficult as expected. The app (both on mobile and desktop) is great and fully functional. The ability to text is a bonus!

Cons

The call quality is usually very good, but there can be delays when speaking on the phone. Some of the Customer Center call queue configurations aren't as fully functioned as what our old system had, but we are adjusting.

Review Source: Capterra
 

Jonathan from CMC

November 2017

November 2017

Overall great quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The voip quality, especially with the HD voice, is amazing! You need to be sure that you have a good mic and headset to take advantage of it, otherwise you wouldn't see too much improvement. The bandwidth requirements are minimal and I rarely have issues with calls/faxes/messages.
Being able to call, fax, and message to/from DIDs is really handy and makes this service even more valuable to have.

Cons

Support has historically been hit or miss at times, but overall has been very helpful and productive to work with.

Review Source: Capterra
 


November 2017

November 2017

I love having the ability to connect with my clients with video conferencing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple to use. Loads quickly and all attendees are easily visible via video. I like that I can screen share and that others can do the same.

Cons

The invitation to attendees isn't very flashy and it doesn't include the date and time in it so I have to add that info each time.

Review Source: Capterra
 

Craig from MAVERICK OXYGEN & RESPIRATORY EQUIPMENT LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great phone software, back end can be a little difficult to muddle through, customer support is grea

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gives our company the phone system capabilities of a much fancier and more expensive system.

Pros

Does exactly what I need it to do, call quality is great, easy to administer (once its setup) features that would normally require a very expensive phone system now at our disposal.

Cons

The backend can be confusing the first few times you log in, I can easily see how a non tech person could get a bit overwhelmed with all the options. There can be lots of fees besides the base cost per month.

Review Source: Capterra
 

David from GCFA

November 2017

November 2017

Very please since going to RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our company switched over to RingCentral earlier this year and we are extremely pleased. The implementation process went really well. The customer service department is probably the best of all of the CS depts we have to work with regularly. They're incredibly helpful and kind. Everything seems to work well as is planned to. I can't think of anything that has been a big issue that has been the fault of RingCentral. Most issues we've had have been network or phone related and not specific to RC services. We are very pleased. Just wish it were cheaper.

Cons

There is little i can complain about. We are quite happy with our service with RingCentral. Just wish it were a little cheaper.

Review Source: Capterra
 


November 2017

November 2017

Ring Central is a great system for small businesses. Love the phone App, makes it easy on the go!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy on the go use. It's like you're never away from your desk.

Pros

The best part about this software is the phone App. You can control everything from your phone, including calling from your business number from anywhere. Conferencing and Meetings are especially easy from your phone, so missing a meeting due to being stuck in traffic is no longer an excuse! I love Glip, the new messaging ability as well.

Cons

It would be nice to have a little better connection with Gmail, but as far as phone systems go, I get everything I need and more.

Review Source: Capterra
 


October 2017

October 2017

Great product, updates are regular and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reliability is most important, and it has been very reliable. We used it every week with multiple users for internal meetings, and frequently for external meetings, as well as conference calls and even webinar purposes overseas. Always worked well.

Review Source: Capterra
 

Robert F. from Kirenaga Partners

October 2017

October 2017

Decent product hamstrung by bottom-barrel customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased functionality relative to our old provider, Jive.

Pros

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Cons

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.

Review Source: Capterra
 

AJ from CTWS

October 2017

October 2017

In my experience, the customer service was not that consistent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that this software offers so many features and that it operates on an established platform with an overall good reputation to back it up.

Cons

Unfortunately, we have not had the be best customer service experience. Some of the reps and tried the hard sell (which is real turn-off) and then you might get a rep. who respects your budget and is willing to discuss what is best for you based on that and the needs you express.

Review Source: Capterra
 

Michael from Cloud Tech Smart

October 2017

October 2017

Meetings comes free with RingCentral. Video conferencing you can schedule or join in a flash.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of scheduling a meeting and inviting people in the e-mail is very helpful. I love the mobile app but it doesn't offer 100% functionality as compared to the desktop version. Still, it enjoys the same level of attention to HD quality that RingCentral does, so call quality is constantly being monitored to assure your video and audio connection is as good as it can be, whether you're using WiFi or cell service to connect to the call.

Review Source: Capterra
 

Kim from Mendability

October 2017

October 2017

Rock Solid VoIP with great features, but on the expensive side

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Pros

Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call.

We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked.

We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks.

They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to.

RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work.

The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help.

Cons

The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support.

It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.

Review Source: Capterra
 

Beck from LIHC

September 2017

September 2017

Ring Central makes meetings easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use Ring Central all the time when we need to talk to people who are working from home or working remotely.

Cons

Ring Central seems to be a bit glitch at times, especially the web cam. On more than one occasion, we have lost video connection.

Review Source: Capterra
 

Brian from 4tell Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

There are other solutions other than RingCentral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a phone service so it does work for that and at the end of the day, that's really all I need for it to do.

Pros

I like the admin portal the most. You can do everything you need to under it and manage billing and each line individually.

Cons

It's pretty expensive and it seems like you could just have a corporate cell phone plan instead at the same cost.

Review Source: Capterra
 

Braedan from SportsEngine

September 2017

September 2017

Great and very easy to use. Had a few outages at the beginning of service contract.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great telephony service.

Pros

Desktop application is very easy to use and figure out. Doesn't take much technology knowledge to get the service working.

Cons

In the beginning of the using the product, we had a few issues with the service dropping mid-call. This was confirmed to be on RingCentrals end too.

Review Source: Capterra
 

Rebecca from MSCI

August 2017

August 2017

Easy to use, affordable, icon is easy to find.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use this application for all of our meetings with remote employees. It is really easy to set up and easy to use!

Cons

There could be a few more instructions on the initial page, for those people who might be using it for the first time.

Review Source: Capterra
 

Winnie from Winnie J Luk Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Ringcentral Contact Centre/Customer Support is excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The multi-level IVR enhances and connection music elevates the image of my law firm.

Pros

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

Cons

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

Review Source: Capterra
 

Josh from Spendsmart Networks
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Not a great Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a smaller company, ringcentral worked okay for us. But as we grew the call quality we received continued to get worse. We would try to work with the support to figure out what was going on but we could never fully resolve the issues.

Pros

NONE. Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Cons

Our company purchase Ring Central thinking it would save us money by consolidating the phones and webinar. The lines are horrible. When you call someone, there's a delay then you hear your own voice in the background as you are speaking and you are talking over your caller too!

Review Source: Capterra
 
 
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