All RingCX Reviews
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RingCX Reviews
Reviews Summary
Overall Rating
4.2Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.2
Value for money
4.1
Functionality
4.3
Pros
"The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades"
"I like that there is both an app and the ability to make calls from any place."
"I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone."
Cons
"I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives."
"In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly"
"It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time."
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