--- title: "RingCX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RingCX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingCX is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) / RingCX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/alternatives/) # RingCX User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 259 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 141 reviews (54%) - 4 stars: 70 reviews (27%) - 3 stars: 30 reviews (12%) - 2 stars: 7 reviews (3%) - 1 star: 11 reviews (4%) ### Most mentioned pros - The interface is intuitive, well‑organized, and designed in a way that allows new users to get comfortable with the system in a short amount of time. Whether you’re navigating features, managing settings, or training new staff, the learning curve is minimal, which helps our team stay productive without unnecessary delays. - The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. - The best part is I can get calls and send texts to anyone in my team. ### Most mentioned cons - Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. - I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. - It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. ## RingCX customer reviews Showing reviews 1-25 of 259 (page 1). ### We love ring central! - Overall rating: 4/5 - Reviewer: Cayla F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a wonderful experience. The onboarding was easy, which previously with our old company was very difficult. The techs did everything they could to make sure that we had an easy transition. The app and phones themselves are great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral was a great switch for us. It is much better value and made our call management much easier. There are tons of customization tools you can use, and there are so many options. There are rarely any issues or bugs. It is very user friendly and the customer support is great! We rarely even have to call them because the program is very easy to understand. #### Cons The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing. The more calls you take and transfer, etc. the more you learn. I do wish there were more videos and training material. #### Reasons for switching to RingCX We were having SO many issues. Calls were dropping, being missed, etc. It was a nightmare. Ring Central was the best switch we made! #### Vendor response Hey Cayla, it is wonderful to hear that your transition was so smooth and that you have found the customization tools and overall value to be a great switch! Moving from a difficult legacy system to one that is easier to understand is a huge win for any team's morale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied March 2026 --- ### Reliable, Easy to Use, and Excellent Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RingCX has been excellent. The platform is intuitive, easy to learn, and reliable for day‑to‑day use. What truly sets it apart is the quality of customer service — support agents are knowledgeable, patient, and able to resolve issues quickly whenever we reach out. This combination of user‑friendly design and dependable support makes RingCX a strong solution for both new and experienced users. It has consistently helped our team stay efficient and confident in our communication tools, and I can recommend it without hesitation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCX offers outstanding customer service that truly stands out. Their support team is highly knowledgeable, patient, and able to walk you through troubleshooting steps with ease. Whenever I reach out, they respond quickly and consistently resolve my issues, often on the first call. This level of reliability makes the platform incredibly reassuring for daily operations. In addition, RingCX is very easy to learn. The interface is intuitive, well‑organized, and designed in a way that allows new users to get comfortable with the system in a short amount of time. Whether you’re navigating features, managing settings, or training new staff, the learning curve is minimal, which helps our team stay productive without unnecessary delays. #### Cons At this point, I honestly can’t identify any major drawbacks. RingCX consistently meets all of our company’s operational needs, from daily communication to troubleshooting support. Every feature we rely on works as expected, and we haven’t encountered limitations that affect productivity or workflow. If anything, the platform has exceeded expectations by providing tools and functions that streamline our processes without requiring additional training or adjustments. #### Vendor response Thank you for your awesome insights! It is fantastic to hear how smoothly RingCX is operating for you and your team, specifically how our support staff resolved your questions quickly on first contact, and how intuitive the workspace interface has been for onboarding new agents. Hearing that the platform is consistently meeting your operational demands without workflow friction or a steep learning curve makes us proud. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer! Replied September 2026 --- ### RingCentral - Overall rating: 5/5 - Reviewer: Desirae S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage. #### Cons The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application. --- ### best phone system - Overall rating: 5/5 - Reviewer: Lidia L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with RingCX has been positive. The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, reliable, and packed with useful contact-center features. I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform. #### Cons The biggest drawback was the learning curve for advanced features and reporting. Initial setup and customization can be time-consuming, and costs can increase as more capabilities are added. #### Vendor response Hi Lidia, thank you for sharing your review! It is fantastic that RingCX is serving your team as a reliable, easy-to-use contact center solution, making it simple to manage customer interactions across multiple channels, leverage unified agent workspace tools, and gain valuable insights through reporting capabilities. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Very reliable phone and fax! Texting is mostly good. - Overall rating: 4/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive. The only issue I’ve had has had to do with texting. Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ring central has been very reliable when it comes to faxing and making/taking calls for my business. It is fairly straightforward to set up. #### Cons Texting can be unreliable at times. I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message. #### Vendor response Hi Ryan, thank you for sharing your awesome review! It is great to hear that RingCentral has been reliable for your business calls and faxing, and that you found the initial setup straightforward. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Couldn't get away fast enough - Overall rating: 1/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Admittedly, we only used it for a short time at one of our 7 locations, but we couldn't find a replacement fast enough. There were too many limitations, and terrible customer support is a big red flag for us. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The only 2 things we liked about RingCX was: 1. the Visual IVR Editor - I have not seen another phone system with this option, or if they do have one, it's very basic and not as robust. 2. the ability to create and manage administrative roles for all staff. #### Cons There were several things we really didnt' like with RingCX: 1. Multiple pages/sites to access the admin portal or make changes, instead of being a single-pane product. 2. Customer support was never really helpful for us - they were unable to answer basic questions, or provide timely support for requests. 3. It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. 4. Checking voicemails was limited to administrators only, which is stupid. #### Reasons for switching to RingCX Our on-prem Shoretel system was 10 years old and we wanted a more modern cloud system with more features. --- ### Works when it feels like it - Overall rating: 2/5 - Reviewer: Kyle M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The integrated chat for communication between offices and departments is really nice. Also has a fax feature #### Cons It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability #### Reasons for switching to RingCX Avaya was problematic and was too land based. Company wanted a solution that worked better with work from home and future company initiatives #### Vendor response Hey Kyle, the Review Team would love the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com. We hope to hear more from you soon; thank you! Replied January 2026 --- ### Ring is an easy to use VIOP - Overall rating: 5/5 - Reviewer: Ian F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ring is very easy to use. Our IT department sent out an email to install it, and i had it up and running in no time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ring is very easy to use. Ring is also now intergrated on all my devices. I can receive phone calls from my PC in my office or on my cell when out of the office. #### Cons Called ID from internaly transferred calls. It is almost impossible to tell who is callling you from a transferred call. #### Vendor response It is fantastic to hear that your IT department had you up and running in no time and that you are enjoying the flexibility of taking calls from your desktop or cell. Making the transition to a hybrid workspace easy is what we strive for! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your fantastic feedback and for being a loyal RingCentral customer, Ian! Replied April 2026 --- ### Ring central for all calls - Overall rating: 5/5 - Reviewer: Sera A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great experience! Good custumer support and no issues. There is value in my money. No bugs or issues ever and very secure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All ring central items are great and used for comunication. In general it has customized options for your calls and communication. #### Cons The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades #### Vendor response Hey Sera, thank you for the fantastic feedback! We are thrilled to hear that you have had an overall great experience with RingEX and that you find the system to be secure, bug-free, and a strong value for your investment. Knowing that our customer support meets your expectations is amazing. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us directly at review@ringcentral.com. Replied March 2026 --- ### Ring Central - Overall rating: 5/5 - Reviewer: Coral M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros RingCX is so easy to use. The best part is I can get calls and send texts to anyone in my team. I can also create groups to send out messages to all the people in the group. The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call. #### Cons The only thing I dont like with RingCX is the notifications that we get on the phone app. It's hard to fix those in the settings #### Vendor response Hey Coral, thank you for taking the time to share your feedback! It is great to hear that RingCX is serving your team well as an easy-to-use communication hub, making it seamless to make calls, send texts, and coordinate group messaging. We are also proud that our built-in AI transcription features are making it easier for your team to recall call details. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Raquel F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I received daily calls, and the quality is incredible. #### Cons The meeting feature. I think is not that necessary, at least for my team. #### Reasons for switching to RingCX We had a lot of bugs from the Ooma software, and we were unable to resolve them, so we had to switch it. --- ### Very good!!! - Overall rating: 5/5 - Reviewer: Yoel G. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RingCX was positive. The platform provided a unified, easy-to-use solution for managing customer interactions across multiple channels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard. #### Cons What I liked least about RingCX was the occasional latency issues during peak usage and the limited customization options in the reporting tools --- ### Easy to use with many access options - Overall rating: 4/5 - Reviewer: ROBERTA W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that I can use my phone to call in when I cant or dont have speakers and a camera #### Cons I like the phone in option but it is a lot of codes and passwords but I understand for security --- ### Ring Central - Overall rating: 5/5 - Reviewer: DONNA B. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. over all my experience has been good, and do not have any complaints #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros the ease of use, and being able to send text messages and that I can easily change my voice mail message and make it ring to my cell phone if I need to. #### Cons there was an update that changed a lot of things and I preferred the old version --- ### Must have for any office - Overall rating: 5/5 - Reviewer: Becci Q. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful program. You can easily name phone numbers, see who is calling. it tracks how long the phone calls take, sends emails to you when you have a voicemail or text. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does it all, text, calls, faxes. All in one place at a glance. #### Cons I don't have a complaint. It meats all our needs. --- ### Preadory billing after failing to replace leased phone - Overall rating: 1/5 - Reviewer: Chase B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 --- ### RingCentral Integration with HubSpot - Overall rating: 5/5 - Reviewer: Kent Dominic D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it can be integrated into HubSpot. #### Cons I have not encountered such with RingCentral. --- ### Ring Central Ease of Use - Overall rating: 5/5 - Reviewer: Dawn G. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The transition to Ring Central was smooth and easy. I love having this app rather than a land line. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of having options for messaging, calling, and receiving faxes all through one line. #### Cons No complaints at all! It is very functional and user friendly. --- ### RingCentral Contact Center Review - Overall rating: 5/5 - Reviewer: Michelle T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all issues have been resolved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros They are friendly and professional and do their best to resolve any issues. #### Cons Issues sometimes require more than one call to resolve which can take an extended amount of time. --- ### good for remote workers - Overall rating: 4/5 - Reviewer: Delicia T. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It was an ok experience good for remote workers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros this is good for remote workers to get office calls thru instead of using personal phone #### Cons The lack of knowledge they often did not have the answers to help when system was down --- ### Nothing beats RingCentral when it comes to call management - Overall rating: 5/5 - Reviewer: Debora A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it. #### Cons I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps. --- ### Really Convenient with some Minor Issues - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone. #### Cons It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours. --- ### Great experience - Overall rating: 5/5 - Reviewer: Anna T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally overall great app. I used it in 2 jobs and had no issues. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform. #### Cons Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes. --- ### Great tool for my setting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use and the integration with Salesforce is the best feature for me. #### Cons I have not had the best experience with the web app, compared to the desktop app. --- ### Best in my recruitment activities - Overall rating: 5/5 - Reviewer: Shashank Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Smooth and Fast. Calls are clear, monitoring is good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy and smooth app access. Real time transcription of Voice Mail #### Cons UI could be a bit better. A Dark mode will help. #### Reasons for switching to RingCX Company opted RingCentral sometime in 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/?page=2) --- RingCX Reviews, Pros and Cons - 2026 Software Advice