--- title: "RingCX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RingCX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingCX is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) / RingCX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/alternatives/) # RingCX User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 258 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 140 reviews (54%) - 4 stars: 70 reviews (27%) - 3 stars: 30 reviews (12%) - 2 stars: 7 reviews (3%) - 1 star: 11 reviews (4%) ### Most mentioned pros - The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. - The best part is I can get calls and send texts to anyone in my team. - I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone. ### Most mentioned cons - Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. - I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. - In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly ## RingCX customer reviews Showing reviews 1-25 of 258 (page 1). ### Very reliable phone and fax! Texting is mostly good. - Overall rating: 4/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive. The only issue I’ve had has had to do with texting. Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ring central has been very reliable when it comes to faxing and making/taking calls for my business. It is fairly straightforward to set up. #### Cons Texting can be unreliable at times. I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message. #### Vendor response Hi Ryan, thank you for sharing your awesome review! It is great to hear that RingCentral has been reliable for your business calls and faxing, and that you found the initial setup straightforward. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### We love ring central! - Overall rating: 4/5 - Reviewer: Cayla F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a wonderful experience. The onboarding was easy, which previously with our old company was very difficult. The techs did everything they could to make sure that we had an easy transition. The app and phones themselves are great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral was a great switch for us. It is much better value and made our call management much easier. There are tons of customization tools you can use, and there are so many options. There are rarely any issues or bugs. It is very user friendly and the customer support is great! We rarely even have to call them because the program is very easy to understand. #### Cons The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing. The more calls you take and transfer, etc. the more you learn. I do wish there were more videos and training material. #### Reasons for switching to RingCX We were having SO many issues. Calls were dropping, being missed, etc. It was a nightmare. Ring Central was the best switch we made! #### Vendor response Hey Cayla, it is wonderful to hear that your transition was so smooth and that you have found the customization tools and overall value to be a great switch! Moving from a difficult legacy system to one that is easier to understand is a huge win for any team's morale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied March 2026 --- ### RingCentral - Overall rating: 5/5 - Reviewer: Desirae S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage. #### Cons The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application. --- ### best phone system - Overall rating: 5/5 - Reviewer: Lidia L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with RingCX has been positive. The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, reliable, and packed with useful contact-center features. I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform. #### Cons The biggest drawback was the learning curve for advanced features and reporting. Initial setup and customization can be time-consuming, and costs can increase as more capabilities are added. #### Vendor response Hi Lidia, thank you for sharing your review! It is fantastic that RingCX is serving your team as a reliable, easy-to-use contact center solution, making it simple to manage customer interactions across multiple channels, leverage unified agent workspace tools, and gain valuable insights through reporting capabilities. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Ring central for all calls - Overall rating: 5/5 - Reviewer: Sera A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great experience! Good custumer support and no issues. There is value in my money. No bugs or issues ever and very secure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All ring central items are great and used for comunication. In general it has customized options for your calls and communication. #### Cons The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades #### Vendor response Hey Sera, thank you for the fantastic feedback! We are thrilled to hear that you have had an overall great experience with RingEX and that you find the system to be secure, bug-free, and a strong value for your investment. Knowing that our customer support meets your expectations is amazing. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us directly at review@ringcentral.com. Replied March 2026 --- ### Couldn't get away fast enough - Overall rating: 1/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Admittedly, we only used it for a short time at one of our 7 locations, but we couldn't find a replacement fast enough. There were too many limitations, and terrible customer support is a big red flag for us. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The only 2 things we liked about RingCX was: 1. the Visual IVR Editor - I have not seen another phone system with this option, or if they do have one, it's very basic and not as robust. 2. the ability to create and manage administrative roles for all staff. #### Cons There were several things we really didnt' like with RingCX: 1. Multiple pages/sites to access the admin portal or make changes, instead of being a single-pane product. 2. Customer support was never really helpful for us - they were unable to answer basic questions, or provide timely support for requests. 3. It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. 4. Checking voicemails was limited to administrators only, which is stupid. #### Reasons for switching to RingCX Our on-prem Shoretel system was 10 years old and we wanted a more modern cloud system with more features. --- ### Works when it feels like it - Overall rating: 2/5 - Reviewer: Kyle M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The integrated chat for communication between offices and departments is really nice. Also has a fax feature #### Cons It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability #### Reasons for switching to RingCX Avaya was problematic and was too land based. Company wanted a solution that worked better with work from home and future company initiatives #### Vendor response Hey Kyle, the Review Team would love the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com. We hope to hear more from you soon; thank you! Replied January 2026 --- ### Ring is an easy to use VIOP - Overall rating: 5/5 - Reviewer: Ian F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ring is very easy to use. Our IT department sent out an email to install it, and i had it up and running in no time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ring is very easy to use. Ring is also now intergrated on all my devices. I can receive phone calls from my PC in my office or on my cell when out of the office. #### Cons Called ID from internaly transferred calls. It is almost impossible to tell who is callling you from a transferred call. #### Vendor response It is fantastic to hear that your IT department had you up and running in no time and that you are enjoying the flexibility of taking calls from your desktop or cell. Making the transition to a hybrid workspace easy is what we strive for! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your fantastic feedback and for being a loyal RingCentral customer, Ian! Replied April 2026 --- ### Ring Central - Overall rating: 5/5 - Reviewer: Coral M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros RingCX is so easy to use. The best part is I can get calls and send texts to anyone in my team. I can also create groups to send out messages to all the people in the group. The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call. #### Cons The only thing I dont like with RingCX is the notifications that we get on the phone app. It's hard to fix those in the settings #### Vendor response Hey Coral, thank you for taking the time to share your feedback! It is great to hear that RingCX is serving your team well as an easy-to-use communication hub, making it seamless to make calls, send texts, and coordinate group messaging. We are also proud that our built-in AI transcription features are making it easier for your team to recall call details. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Pretty cool app - Overall rating: 5/5 - Reviewer: Shagontha L. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It’s been pretty great overall. I enjoy using it for setting appointments and reaching customers when I need to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how simple when non-complex it is to use to dial out to different customers and businesses. Nice interface. #### Cons The time it takes to update the app and the callback system is kind of laggy. But not too bad. The color isn’t really to my liking, but doesn’t hurt #### Vendor response Hey Shagontha, we appreciate your feedback! It is fantastic to hear that RingCX is serving you well as a simple, non-complex tool for reaching customers, setting appointments, and dialing out with an intuitive interface. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Review for RingCentral Contact Center - Overall rating: 5/5 - Reviewer: Darian P. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff. #### Cons So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies. #### Reasons for choosing RingCX We chose ringcentral since we had started using ringcentral for a small office we also own. The setup was simple, our relationship was good and the price was comparable to other products. Making the switch had its fair share of difficulties but afterwards, the feature set was exactly what we had asked for. #### Reasons for switching to RingCX We had reliability issues with Amazon Connect which required us to change. The feature set was also lacking, although we did appreciate the amount of integrations that were available through AWS. We switched from Mitel in part due to cost but also due to reporting. The reporting we were receiving from the phones were inaccurate which management asked us to resolve. We were unable to find a solution, so we had to transition phone providers. This was coming off several other instances of issues with Mitel not working correctly or features missing. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Raquel F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I received daily calls, and the quality is incredible. #### Cons The meeting feature. I think is not that necessary, at least for my team. #### Reasons for switching to RingCX We had a lot of bugs from the Ooma software, and we were unable to resolve them, so we had to switch it. --- ### Very good!!! - Overall rating: 5/5 - Reviewer: Yoel G. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RingCX was positive. The platform provided a unified, easy-to-use solution for managing customer interactions across multiple channels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard. #### Cons What I liked least about RingCX was the occasional latency issues during peak usage and the limited customization options in the reporting tools --- ### Easy to use with many access options - Overall rating: 4/5 - Reviewer: ROBERTA W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that I can use my phone to call in when I cant or dont have speakers and a camera #### Cons I like the phone in option but it is a lot of codes and passwords but I understand for security --- ### Do not waste you time and money unless you have endless time to waste - Overall rating: 1/5 - Reviewer: Ryan K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Frustrating, mind numbing, contemplating ramming my scissors through my eye socket. Imagine trying to get help from people that have no idea how to help. Sounds silly, but that's what's going on. They keep "escalating" the issue to the next person who is equally underqualified and we are still wothout service after their specifc instructions to resolve the issue only complicated and made it worse. Bait and switch customer service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I did like to user interface, it was easy to send and receive SMS from customers, and the phone worked as expected. But still, I would not use them again. #### Cons Customer service is an endless loop of people who cannot provide solutions. Our SMS has been down for a week and a half, and I have spent hours on the phone with them trying to resolve. Great communication when your talking to sales, but once you sign up, you get the worst treatment ever. I'm on hold as I'm writting this. They will not let me speak to a supervisor, and no one understands the complexity of the issue we're dealing with. --- ### Must have for any office - Overall rating: 5/5 - Reviewer: Becci Q. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful program. You can easily name phone numbers, see who is calling. it tracks how long the phone calls take, sends emails to you when you have a voicemail or text. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does it all, text, calls, faxes. All in one place at a glance. #### Cons I don't have a complaint. It meats all our needs. --- ### Recommend Ring Central - Overall rating: 3/5 - Reviewer: Vanessa M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been good overall. I like the features available #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's calls are clear and no issues with quality of call. #### Cons The set up process was a bit long and needs edits once in a while --- ### Highly Remommended - Overall rating: 5/5 - Reviewer: Srushti B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the popup feature from the extension that appears whenever I hover my cursor over any contact number. It makes using RingCentral quick and effortless. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros High quality voice calls, have never used video call option so not aware about this feature. Easy to make calls and leave voice mails. #### Cons Setup was bit complicated and needed IT help. --- ### RingCentral Integration with HubSpot - Overall rating: 5/5 - Reviewer: Kent Dominic D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it can be integrated into HubSpot. #### Cons I have not encountered such with RingCentral. --- ### good for remote workers - Overall rating: 4/5 - Reviewer: Delicia T. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It was an ok experience good for remote workers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros this is good for remote workers to get office calls thru instead of using personal phone #### Cons The lack of knowledge they often did not have the answers to help when system was down --- ### Great customization options - Overall rating: 4/5 - Reviewer: Connor S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference. #### Cons We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails. --- ### Great experience - Overall rating: 5/5 - Reviewer: Anna T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally overall great app. I used it in 2 jobs and had no issues. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform. #### Cons Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes. --- ### Makes like easy - Overall rating: 5/5 - Reviewer: Evan H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall really good easy to use and the calls are nice and clean #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities #### Cons I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off. --- ### Ring Central - Overall rating: 5/5 - Reviewer: Angelica A. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Despite being expensive Ring Central offers value for your money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages! #### Cons Ring Central can be expensive and implementation can be complex --- ### Great tool for my setting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use and the integration with Salesforce is the best feature for me. #### Cons I have not had the best experience with the web app, compared to the desktop app. ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/?page=2) --- RingCX Reviews, Pros and Cons - 2026 Software Advice