--- title: "RingCX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RingCX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingCX is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) / RingCX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/alternatives/) # RingCX User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 264 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 143 reviews (54%) - 4 stars: 72 reviews (27%) - 3 stars: 31 reviews (12%) - 2 stars: 7 reviews (3%) - 1 star: 11 reviews (4%) ### Most mentioned pros - The interface is intuitive, well‑organized, and designed in a way that allows new users to get comfortable with the system in a short amount of time. Whether you’re navigating features, managing settings, or training new staff, the learning curve is minimal, which helps our team stay productive without unnecessary delays. - The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. - The best part is I can get calls and send texts to anyone in my team. ### Most mentioned cons - Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. - I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. - It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. ## RingCX customer reviews Showing reviews 1-25 of 264 (page 1). ### Usefull Communication Service for Banking Teams - Overall rating: 4/5 - Reviewer: Goodwin g. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I use RingCX to mange customer calls and coordinate with team mates when an issue needs additional support. Call management feature fully helpful for for handling outgoing calls and conferences to maintain customer satisfaction which increase the business workflow. The prices are fully reasonable for value for money by utilizing calling, conferences, security and collaboration features. Sometimes bugs occurs during a call but its fine. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros RingCX keeps our call management organize without making the UI overly complicated which I like most. I can handle all the customer incoming calls and monitor conversation history to track customer interaction from one platform. Its conferencing feature makes easy for us to communicate and collaborate with team for working on customer issues. The video and security feature are very useful while handling sensitive customer information and conversation where communication needs to be controlled. #### Cons The main issue need to be troubleshoot is when on a call sometimes small interruption occurred as reconnecting or called disconnected automatically, may be this happen by slow internet or any bugs. Another thing is that more responsive phone support needed for immediate attention for solving issues to make smoother experience. #### Vendor response Hey Goodwin, it is fantastic how RingCX supports your daily operations! We are proud to hear that combining call management, interaction history, and team collaboration on a single platform keeps your workflow organized without unnecessary UI complexity. Having integrated video conferencing and robust security controls when handling sensitive customer information is essential for maintaining privacy and trust. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Replied September 2026 --- ### We love ring central! - Overall rating: 4/5 - Reviewer: Cayla F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a wonderful experience. The onboarding was easy, which previously with our old company was very difficult. The techs did everything they could to make sure that we had an easy transition. The app and phones themselves are great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral was a great switch for us. It is much better value and made our call management much easier. There are tons of customization tools you can use, and there are so many options. There are rarely any issues or bugs. It is very user friendly and the customer support is great! We rarely even have to call them because the program is very easy to understand. #### Cons The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing. The more calls you take and transfer, etc. the more you learn. I do wish there were more videos and training material. #### Reasons for switching to RingCX We were having SO many issues. Calls were dropping, being missed, etc. It was a nightmare. Ring Central was the best switch we made! #### Vendor response Hey Cayla, it is wonderful to hear that your transition was so smooth and that you have found the customization tools and overall value to be a great switch! Moving from a difficult legacy system to one that is easier to understand is a huge win for any team's morale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied March 2026 --- ### RingCentral - Overall rating: 5/5 - Reviewer: Desirae S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage. #### Cons The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application. --- ### Challenging Customer Support - Overall rating: 3/5 - Reviewer: Syretha B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Eventually the bad outweighed the good. Over time, this software frustrated the team and severely impacted productivity. The frequency of spam calls was significantly high. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The real time notifications helped to bolster operational efficiency. This helped with team collaboration and communication. #### Cons The long wait times to access human customer support. This was incredibly frustrating for the team. Resolving issues took forever. --- ### The best fax alternative for my business. - Overall rating: 5/5 - Reviewer: TIFFANY W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Ring Central has been great. I think that any small business can receive the benefit of faxing, document, management and video conferencing at an affordable price. The software is easy to use and customer service is excellent and responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have used Ring Central for almost 10 years. It was the first fax and document management platform that I signed up with. It has been the most reliable fax platform I have used and I tried two additional ones over the years. I love the browser integrated fax option where I don't have to leave out of my current tab to answer an incoming call or to send a fax. It's easy to use and setup with virtually no learning curve. If you ever do need assistance, their customer service is fast and knowledgable via phone or chat. It is the more affordable option and I love that I can customize features for what my business needs. The website is secure and I have never experienced technical issues or bugs. The additional security of a BAA agreement is a plus! #### Cons There is not much t complain about with RingCentral. Over the years not much has changed in the branding and functioning of the client portal. I would like to see the option to brand with our own colors and to add a free admin account for others support staff to access the account. #### Reasons for choosing RingCX Ease of use, customer support, and price. --- ### Couldn't get away fast enough - Overall rating: 1/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Admittedly, we only used it for a short time at one of our 7 locations, but we couldn't find a replacement fast enough. There were too many limitations, and terrible customer support is a big red flag for us. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The only 2 things we liked about RingCX was: 1. the Visual IVR Editor - I have not seen another phone system with this option, or if they do have one, it's very basic and not as robust. 2. the ability to create and manage administrative roles for all staff. #### Cons There were several things we really didnt' like with RingCX: 1. Multiple pages/sites to access the admin portal or make changes, instead of being a single-pane product. 2. Customer support was never really helpful for us - they were unable to answer basic questions, or provide timely support for requests. 3. It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. 4. Checking voicemails was limited to administrators only, which is stupid. #### Reasons for switching to RingCX Our on-prem Shoretel system was 10 years old and we wanted a more modern cloud system with more features. --- ### Works when it feels like it - Overall rating: 2/5 - Reviewer: Kyle M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The integrated chat for communication between offices and departments is really nice. Also has a fax feature #### Cons It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability #### Reasons for switching to RingCX Avaya was problematic and was too land based. Company wanted a solution that worked better with work from home and future company initiatives #### Vendor response Hey Kyle, the Review Team would love the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com. We hope to hear more from you soon; thank you! Replied January 2026 --- ### Very reliable phone and fax! Texting is mostly good. - Overall rating: 4/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive. The only issue I’ve had has had to do with texting. Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ring central has been very reliable when it comes to faxing and making/taking calls for my business. It is fairly straightforward to set up. #### Cons Texting can be unreliable at times. I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message. #### Vendor response Hi Ryan, thank you for sharing your awesome review! It is great to hear that RingCentral has been reliable for your business calls and faxing, and that you found the initial setup straightforward. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Very easy to use, great reporting, but customizations can be limited - Overall rating: 4/5 - Reviewer: Jenna O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm happy with the platform, but wish there was more customization options that fit our unique needs better #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros strong call tracking and reporting. Very useful for analyzing call analytics and reporting and it's very easy to manage. AI features like call transcription and call summaries make analyzing calls very easy #### Cons SMS occasionally can be unreliable, limited customization can make creating exact call routing rules difficult --- ### RingCX Review - Overall rating: 5/5 - Reviewer: Tamia J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered RingCX delivers a largely positive, reliable experience as an AI-powered omnichannel contact center solution that unifies voice and over 20 digital channels into a single workspace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Users appreciate RingCX most for its all-in-one omnichannel workspace that combines voice, digital channels, analytics, and AI into a single platform #### Cons Cons for using ring cx admin portal navigation difficulties, recording limits, and occasional interface glitches with RingCX. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Raquel F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I received daily calls, and the quality is incredible. #### Cons The meeting feature. I think is not that necessary, at least for my team. #### Reasons for switching to RingCX We had a lot of bugs from the Ooma software, and we were unable to resolve them, so we had to switch it. --- ### Worth the money - Overall rating: 5/5 - Reviewer: Robert W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Its been a great experience, there is a lot of functionality such as ai note taking abd recorded audio chats. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It uses wifi which enables us to have access anywhere in the world without being hampered by cell networks. #### Cons The UI is not attractive and could do with beingbupdates. The app can be buggy at times which can affect calling --- ### Overall it was acceptable - Overall rating: 4/5 - Reviewer: Todd W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience was good. No major issues. No more dropped calls than a standard service provider, but did expect it to be slightly better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Once it was setup, it was generally pretty simple to use #### Cons Setup could be difficult, had trouble with some dropped calls --- ### RingCentral for the Win!!` - Overall rating: 5/5 - Reviewer: Tina M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Myoverall experience was great! RingCentral really outshined other programs I've used in the past #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral is super user friendly, it made learning it a breeze! #### Cons I least liked that I had to update my contact list, but thats more a me problem lol. --- ### Novice User of Ring Central - Overall rating: 5/5 - Reviewer: Jamie G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don't use RingCX as much as the rest of my company because I am not on the phones consistently like most staff. When I have used it, I found it to be user friendly and I could navigate what I needed without too much difficulty. There are a lot of options and abilities to complete tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that screen layout was pleasing to the eye. I also liked that it was user friendly for the most part #### Cons although user friendly, there can be a lot of steps to do some things. I found this to be only a small con in the scope of all things. --- ### Do not waste you time and money unless you have endless time to waste - Overall rating: 1/5 - Reviewer: Ryan K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Frustrating, mind numbing, contemplating ramming my scissors through my eye socket. Imagine trying to get help from people that have no idea how to help. Sounds silly, but that's what's going on. They keep "escalating" the issue to the next person who is equally underqualified and we are still wothout service after their specifc instructions to resolve the issue only complicated and made it worse. Bait and switch customer service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I did like to user interface, it was easy to send and receive SMS from customers, and the phone worked as expected. But still, I would not use them again. #### Cons Customer service is an endless loop of people who cannot provide solutions. Our SMS has been down for a week and a half, and I have spent hours on the phone with them trying to resolve. Great communication when your talking to sales, but once you sign up, you get the worst treatment ever. I'm on hold as I'm writting this. They will not let me speak to a supervisor, and no one understands the complexity of the issue we're dealing with. --- ### Good but expensive and Support team needs to improve - Overall rating: 4/5 - Reviewer: Evelyn L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered In terms of the application and features, they were good. It was easy to use and manage. But when you needed support, their people were not savvy. The other situation that we had was that we got charges that they couldn't explain, so it made the bill go up a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was very complete and easy to use, and the deployment was easy. #### Cons Their support center was terrible, and their price was high. --- ### RingCentral Integration with HubSpot - Overall rating: 5/5 - Reviewer: Kent Dominic D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it can be integrated into HubSpot. #### Cons I have not encountered such with RingCentral. --- ### Forever Access to Your Direct Work Line - Overall rating: 5/5 - Reviewer: Ashley R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been able to leave my desk and answer a client call directly from my cell phone allowing me to not miss any calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Your client calls automatically go to your cell phone whether you are away from your desk or out of the office. #### Cons I have no complaints. The app is everything you could ask for. --- ### Love RingCentral - Overall rating: 5/5 - Reviewer: Sydney B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RingCentral has been great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That you can text your clients from the app #### Cons There was not much I did not like about RingCentral it is a great communication app --- ### Great App!! - Overall rating: 5/5 - Reviewer: Jamie T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall experience was great especially when away from the office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and allows coworkers to communicate with one another. #### Cons It sometimes did not operate as it should but it was only brief --- ### Really Convenient with some Minor Issues - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone. #### Cons It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours. --- ### Works for our 24/7 Prayer line and Prayer Team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team. #### Cons It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them. --- ### good for remote workers - Overall rating: 4/5 - Reviewer: Delicia T. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It was an ok experience good for remote workers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros this is good for remote workers to get office calls thru instead of using personal phone #### Cons The lack of knowledge they often did not have the answers to help when system was down --- ### Makes like easy - Overall rating: 5/5 - Reviewer: Evan H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall really good easy to use and the calls are nice and clean #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities #### Cons I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off. ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/?page=2) --- RingCX Reviews, Pros and Cons - 2026 Software Advice