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> Reviews of RingCX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingCX is a good fit for you!

Source: https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews

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RingCX Reviews

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# RingCX Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(139)

4

(69)

3

(30)

2

(7)

1

(11)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.2

Value for money

4.1

Functionality

4.3

* * *

### Pros

"I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone."

"Ring Central allows me to save my contacts and mark them as a favorite."

"We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc."

### Cons

"I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives."

"In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly"

"I was searching for a fax I had sent several weeks ago, and I was unable to locate the fax I created and sent."

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RingCX Reviews, Pros and Cons - 2026 Software Advice