--- title: "RingCX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RingCX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingCX is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) / RingCX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/alternatives/) # RingCX User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 263 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 142 reviews (54%) - 4 stars: 72 reviews (27%) - 3 stars: 31 reviews (12%) - 2 stars: 7 reviews (3%) - 1 star: 11 reviews (4%) ### Most mentioned pros - The interface is intuitive, well‑organized, and designed in a way that allows new users to get comfortable with the system in a short amount of time. Whether you’re navigating features, managing settings, or training new staff, the learning curve is minimal, which helps our team stay productive without unnecessary delays. - The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. - The best part is I can get calls and send texts to anyone in my team. ### Most mentioned cons - Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. - I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. - It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. ## RingCX customer reviews Showing reviews 1-25 of 263 (page 1). ### Usefull Communication Service for Banking Teams - Overall rating: 4/5 - Reviewer: Goodwin g. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I use RingCX to mange customer calls and coordinate with team mates when an issue needs additional support. Call management feature fully helpful for for handling outgoing calls and conferences to maintain customer satisfaction which increase the business workflow. The prices are fully reasonable for value for money by utilizing calling, conferences, security and collaboration features. Sometimes bugs occurs during a call but its fine. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros RingCX keeps our call management organize without making the UI overly complicated which I like most. I can handle all the customer incoming calls and monitor conversation history to track customer interaction from one platform. Its conferencing feature makes easy for us to communicate and collaborate with team for working on customer issues. The video and security feature are very useful while handling sensitive customer information and conversation where communication needs to be controlled. #### Cons The main issue need to be troubleshoot is when on a call sometimes small interruption occurred as reconnecting or called disconnected automatically, may be this happen by slow internet or any bugs. Another thing is that more responsive phone support needed for immediate attention for solving issues to make smoother experience. #### Vendor response Hey Goodwin, it is fantastic how RingCX supports your daily operations! We are proud to hear that combining call management, interaction history, and team collaboration on a single platform keeps your workflow organized without unnecessary UI complexity. Having integrated video conferencing and robust security controls when handling sensitive customer information is essential for maintaining privacy and trust. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Replied September 2026 --- ### We love ring central! - Overall rating: 4/5 - Reviewer: Cayla F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a wonderful experience. The onboarding was easy, which previously with our old company was very difficult. The techs did everything they could to make sure that we had an easy transition. The app and phones themselves are great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral was a great switch for us. It is much better value and made our call management much easier. There are tons of customization tools you can use, and there are so many options. There are rarely any issues or bugs. It is very user friendly and the customer support is great! We rarely even have to call them because the program is very easy to understand. #### Cons The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing. The more calls you take and transfer, etc. the more you learn. I do wish there were more videos and training material. #### Reasons for switching to RingCX We were having SO many issues. Calls were dropping, being missed, etc. It was a nightmare. Ring Central was the best switch we made! #### Vendor response Hey Cayla, it is wonderful to hear that your transition was so smooth and that you have found the customization tools and overall value to be a great switch! Moving from a difficult legacy system to one that is easier to understand is a huge win for any team's morale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied March 2026 --- ### RingCentral - Overall rating: 5/5 - Reviewer: Desirae S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage. #### Cons The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application. --- ### Functional But Not User Friendly - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Ring Central provides a VOIP with the ability to send and receive calls, texts, and voicemails. It is customizable. #### Cons The user experience just didn't make sense to me. It was not usable. Even though I had it, I would user other options on a day to day basis. #### Vendor response Thank you for your honest feedback. We are glad that the core VOIP features—calls, texts, and voicemails—work as intended, but we are concerned to hear that the user experience has not yet clicked for you. Please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation and help improve your experience however we can! Replied March 2026 --- ### best phone system - Overall rating: 5/5 - Reviewer: Lidia L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with RingCX has been positive. The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, reliable, and packed with useful contact-center features. I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform. #### Cons The biggest drawback was the learning curve for advanced features and reporting. Initial setup and customization can be time-consuming, and costs can increase as more capabilities are added. #### Vendor response Hi Lidia, thank you for sharing your review! It is fantastic that RingCX is serving your team as a reliable, easy-to-use contact center solution, making it simple to manage customer interactions across multiple channels, leverage unified agent workspace tools, and gain valuable insights through reporting capabilities. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Couldn't get away fast enough - Overall rating: 1/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Admittedly, we only used it for a short time at one of our 7 locations, but we couldn't find a replacement fast enough. There were too many limitations, and terrible customer support is a big red flag for us. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The only 2 things we liked about RingCX was: 1. the Visual IVR Editor - I have not seen another phone system with this option, or if they do have one, it's very basic and not as robust. 2. the ability to create and manage administrative roles for all staff. #### Cons There were several things we really didnt' like with RingCX: 1. Multiple pages/sites to access the admin portal or make changes, instead of being a single-pane product. 2. Customer support was never really helpful for us - they were unable to answer basic questions, or provide timely support for requests. 3. It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. 4. Checking voicemails was limited to administrators only, which is stupid. #### Reasons for switching to RingCX Our on-prem Shoretel system was 10 years old and we wanted a more modern cloud system with more features. --- ### Works when it feels like it - Overall rating: 2/5 - Reviewer: Kyle M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The integrated chat for communication between offices and departments is really nice. Also has a fax feature #### Cons It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability #### Reasons for switching to RingCX Avaya was problematic and was too land based. Company wanted a solution that worked better with work from home and future company initiatives #### Vendor response Hey Kyle, the Review Team would love the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com. We hope to hear more from you soon; thank you! Replied January 2026 --- ### Very reliable phone and fax! Texting is mostly good. - Overall rating: 4/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive. The only issue I’ve had has had to do with texting. Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ring central has been very reliable when it comes to faxing and making/taking calls for my business. It is fairly straightforward to set up. #### Cons Texting can be unreliable at times. I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message. #### Vendor response Hi Ryan, thank you for sharing your awesome review! It is great to hear that RingCentral has been reliable for your business calls and faxing, and that you found the initial setup straightforward. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Ring Central - Overall rating: 5/5 - Reviewer: Coral M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros RingCX is so easy to use. The best part is I can get calls and send texts to anyone in my team. I can also create groups to send out messages to all the people in the group. The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call. #### Cons The only thing I dont like with RingCX is the notifications that we get on the phone app. It's hard to fix those in the settings #### Vendor response Hey Coral, thank you for taking the time to share your feedback! It is great to hear that RingCX is serving your team well as an easy-to-use communication hub, making it seamless to make calls, send texts, and coordinate group messaging. We are also proud that our built-in AI transcription features are making it easier for your team to recall call details. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied July 2026 --- ### Very easy to use, great reporting, but customizations can be limited - Overall rating: 4/5 - Reviewer: Jenna O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm happy with the platform, but wish there was more customization options that fit our unique needs better #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros strong call tracking and reporting. Very useful for analyzing call analytics and reporting and it's very easy to manage. AI features like call transcription and call summaries make analyzing calls very easy #### Cons SMS occasionally can be unreliable, limited customization can make creating exact call routing rules difficult --- ### Works for simple setups - Overall rating: 3/5 - Reviewer: Simon F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I felt this was average software with average support. We moved away after a short time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The call quality was fairly good all of the time. #### Cons It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs. #### Reasons for choosing RingCX I moved back after a short time so didn’t stay with RingCentral --- ### Ring central for all your calling neeeds - Overall rating: 5/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails #### Cons I have no complaints - I love and stand by Ring central #### Reasons for switching to RingCX Five9 was not easy to set up - it would crash and then you had to start all over again. Doesn’t save phone calls and it’s more expensive --- ### Ringcentral has changed the way our company operates - Overall rating: 4/5 - Reviewer: Emma B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript. #### Cons I would like it if I could send batch text messages out to our employees to which they could respond to me only. #### Reasons for switching to RingCX Justcall was faulty and had bad sound quality. --- ### Very good!!! - Overall rating: 5/5 - Reviewer: Yoel G. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RingCX was positive. The platform provided a unified, easy-to-use solution for managing customer interactions across multiple channels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard. #### Cons What I liked least about RingCX was the occasional latency issues during peak usage and the limited customization options in the reporting tools --- ### Easy to use with many access options - Overall rating: 4/5 - Reviewer: ROBERTA W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that I can use my phone to call in when I cant or dont have speakers and a camera #### Cons I like the phone in option but it is a lot of codes and passwords but I understand for security --- ### Good product - Overall rating: 5/5 - Reviewer: FRANCOIS B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good product with a lot of features Team like it #### Cons Design and complexity of some feature Some bads integrations with third party apps --- ### Do not waste you time and money unless you have endless time to waste - Overall rating: 1/5 - Reviewer: Ryan K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Frustrating, mind numbing, contemplating ramming my scissors through my eye socket. Imagine trying to get help from people that have no idea how to help. Sounds silly, but that's what's going on. They keep "escalating" the issue to the next person who is equally underqualified and we are still wothout service after their specifc instructions to resolve the issue only complicated and made it worse. Bait and switch customer service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I did like to user interface, it was easy to send and receive SMS from customers, and the phone worked as expected. But still, I would not use them again. #### Cons Customer service is an endless loop of people who cannot provide solutions. Our SMS has been down for a week and a half, and I have spent hours on the phone with them trying to resolve. Great communication when your talking to sales, but once you sign up, you get the worst treatment ever. I'm on hold as I'm writting this. They will not let me speak to a supervisor, and no one understands the complexity of the issue we're dealing with. --- ### Recommend Ring Central - Overall rating: 3/5 - Reviewer: Vanessa M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been good overall. I like the features available #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's calls are clear and no issues with quality of call. #### Cons The set up process was a bit long and needs edits once in a while --- ### Forever Access to Your Direct Work Line - Overall rating: 5/5 - Reviewer: Ashley R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been able to leave my desk and answer a client call directly from my cell phone allowing me to not miss any calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Your client calls automatically go to your cell phone whether you are away from your desk or out of the office. #### Cons I have no complaints. The app is everything you could ask for. --- ### RingCentral Review - Overall rating: 5/5 - Reviewer: Paul D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fairly positive, certainly one of the better contact centre tools I've used #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quality is clear, easy to navigate and intuitive GUI. #### Cons initial loading takes a little while and sometimes flashes as though missed activity but not the case. --- ### Great App!! - Overall rating: 5/5 - Reviewer: Jamie T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall experience was great especially when away from the office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and allows coworkers to communicate with one another. #### Cons It sometimes did not operate as it should but it was only brief --- ### Works for our 24/7 Prayer line and Prayer Team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team. #### Cons It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them. --- ### Great overall solution for call centers - Overall rating: 5/5 - Reviewer: aniss l. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer; #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer; #### Cons Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out. #### Reasons for choosing RingCX Simply because I tried all other softwares before during my carreer and never saw a solution this complete --- ### Expensive Price for Mediocre Service - Overall rating: 3/5 - Reviewer: Crystal A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember. #### Cons Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up. --- ### Best in my recruitment activities - Overall rating: 5/5 - Reviewer: Shashank Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Smooth and Fast. Calls are clear, monitoring is good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy and smooth app access. Real time transcription of Voice Mail #### Cons UI could be a bit better. A Dark mode will help. #### Reasons for switching to RingCX Company opted RingCentral sometime in 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/?page=2) --- RingCX Reviews, Pros and Cons - 2026 Software Advice