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> Reviews of RingCX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingCX is a good fit for you!

Source: https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews

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RingCX Reviews

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# RingCX Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(140)

4

(70)

3

(30)

2

(7)

1

(11)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.2

Value for money

4.1

Functionality

4.3

* * *

### Pros

"The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels."

"The best part is I can get calls and send texts to anyone in my team."

"I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone."

### Cons

"I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives."

"In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly"

"It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time."

* * *

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RingCX Reviews, Pros and Cons - 2026 Software Advice