RingCentral Contact Center vs Talkdesk Enterprise Cloud Contact Center

RingCentral Contact Center has 146 reviews and a rating of 4.32 / 5 vs Talkdesk Enterprise Cloud Contact Center which has 657 reviews and a rating of 4.55 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.32 / 5 (146)

4.55 / 5 (657)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 17, 2020

October 9, 2020

Pros/Cons

  • Pros

  • Awesome service, helps me organize inbound and outbound calls and faxes!

  • I love how i stay logged in when i click on my icon to start our day. The text box is easy to use. The fax feature is awesome

  • Cons

  • the GUI could use some work. It is easy to use with mtiple folks, could be better

  • Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

  • Pros

  • This software is easy to use and is very handy. It makes it so much easier for the work field I am in.

  • The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

  • Cons

  • Setup could have been a little easier, but support was awesome.

  • There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

Advisor Recommendations

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12 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux