Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.

The system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.

Ringio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.

New and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.

User login page
User login page

User login page

Accessible across multiple user devices

Accessible across multiple user devices

Allows users to track sales calls

Allows users to track sales calls

Enables users to customize outgoing Caller ID

Enables users to customize outgoing Caller ID

Caller details

Caller details

Open activities

Open activities

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



3 Reviews of Ringio

Overall rating

2.5 / 5 stars

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Brian from BSOTG

Industry:  Marketing Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Onboarding was seamless!

Pros

We use Zoho as our CRM and this product is FULLY integrated with Zoho (no other software (zapier, etc) needed. My team can Power Dial through lead lists in Zoho, and we have workflows (set tasks, set appts, send emails) auto triggered based on each type of disposition, call recording, local number and free two-way texting (in beta). Customer support did an amazing job easily onboarding us, and conveying the features and benefits in an easy to understand way. And then, he setup our solution (both Zoho and Ring.io). Excellent experience.

Cons

The UI could be "prettier" with more colors and easy call to actions. However, it does the job just fine!!!

Review Source

Joe from Florida Pool Tech

Industry:  Construction / Contracting

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

There is no phone app

Fix it or we’re leaving too.

Pros

Good features. Except...there’s no working phone app with all new phone iOS. Garbage advertising.

Cons

They won’t (we spoke to them) update the phone app so it would work on 64 bit. Why advertise having an App when you actually do not.

Review Source

Andrew from Ontario Inc.

Industry:  Distribution

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Would not recommend this

We switched our business to Ringio and have been disappointed. They advertise that they integrate to highrise CRM but it seldom works or recognizes calls. Phone works when it wants and has many issues. I wish we have never switched to this company. We even purchased our IP phones from them to avoid having issues and it is still VERY BUGGY. AVOID THIS ISH WE COULD HAVE.

Cons

Apps don't work, drops calls, fails very buggy