Ring.io

Ring.io

RATING:

4.05

(19)

About Ring.io

Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking. The system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls. Ringio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls fro...

Ring.io Pricing

Pipedrive, Zoho CRM, Zendesk: $69 per user, per month HubSpot: $89 per user, per month Salesforce: $109 per user, per month For the detailed pricing go to https://www.ring.io/pricing/ Free consultation available on request at https://www.ring.io/contact/

Starting price: 

$69.00 per month

Free trial: 

Available

Free version: 

Not Available

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Ring.io Reviews

Overall Rating

4.05

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 19 reviews

Rod

Company size: 11-50 employees

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2019

Ring.io for our Call Center

[SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior at customer service.

Pros

In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to [SENSITIVE CONTENT HIDDEN]. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice.

Cons

I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.

Rhonda Deloge

Company size: 51-200 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2022

Ringio Review

Overall we have had a great experience. There have been occasional downtime disruptions but they typically seem to get fixed within 24 hours. Sometimes we aren't able to get a phone number for certain areas.

Pros

Being able to use local numbers for calling. Tracking talk time to know which callers need more training keeping people on the phone. It's an easy platform to use and train on.

Cons

Really need to be able to use the texting from the same phone number that is set up to call from. When you talk to someone from one number and have to text them from another number it gets questioned. I have one caller managing 4 phone numbers to call for 4 markets simultaneously. Being locked into using one number to text from and it can only match one city is an issue. I'm searching for texting companies that can support texting from local numbers and assigning multiple text numbers to one caller.

Reasons for choosing Ring.io

Customer Service is why we stayed with Ringio

Response from Ringio

Thank you for your detailed review, it's very valuable for us, as we can prioritize our product development based on real customers reviews, like yourself. As for SMS feature, thank you for bringing it to our attention, it will be considered for our product roadmap.

Replied July 2022

Karen

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

July 2022

Ringio use in Call Center

Glitches happen often but customer support is superior.

Pros

Ease of use and great customer support. Call tracking is vital to our metrics.

Cons

The text box is way too small. I need to see if any corrections need to be made without alot of scrolling. Im afraid I will accidentally hit send before proofreading.

Response from Ringio

Thank you for your honest and in-depth review! We've launched an iOS app that has much cleaner design and working on a web version re-design. So keep an eye on updates.

Replied July 2022

Bill

Company size: 2-10 employees

Industry: Management Consulting

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Smooth Sailing and No Problems

Ring.io has been awesome and customer service has been outstanding.

Pros

Calls through my cell phone and easy interface on the computer.

Cons

Need the ability to have more voicemail drops available.

Response from Ringio

Thank you, Bill, for your review. We're very happy that you're satisfied with Ring.io. We'll look into adding more voicemail drops available.

Replied August 2022

Lauren

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2022

This works well if you work from home

This is a great service that allows everyone to work from home. It prevents us from using personal phones or having to get work phones. There are some issues with the phone freezing and not allowing you to push buttons but overall, the product does what it says it will do.

Pros

I appreciate that the web phone is easy to use. I like that I can click on phone numbers and have it automatically dial instead of individually typing numbers. I also like that we are able to record calls to reference previous conversations as needed. I also like that we are easily able to transfer calls to coworkers.

Cons

Sometimes I have to close the extension and reopen the extension to answer or hang up a call. It's like the buttons just don't work sometimes while you're on the line and that can be frustrating.

Response from Ringio

Thank you for review, Lauren. We'll look into the button freezing case and get back to you.

Replied August 2022