Convoso Cloud Contact Center is a cloud-based call center solution with a predictive dialer and inbound call support for small and midsize businesses.
As a cloud-based solution, Convoso Cloud Contact Center is accessible over the internet through servers maintained by Convoso. This eliminates any hardware or software investment for users and minimizes training downtime.
The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It also includes capabilities to support at-home agents. It helps users increase call volume, sell products or services, conduct market research and qualify sales leads. The solution helps users cut down on phone bill while improving staff productivity with call forwarding, conferencing and call transfer.
The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Interactive Voice Response (IVR) automates customer flows so that maximum customer queries are solved through automated responses and the rest of the queries are routed to the appropriate agent. Support is provided through email and phone.
Steve from DX
Great functionality and quality of service. I began using this software at the recommendation of one of my friends.
I've had some small difficulties with accessing the dashboard.
Pay attention to functionality and ability to interact with other web services.
Holly from Car Guardian
Employees number: 51-200 employees
We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!
There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.
Nate from Telemoc
The biggest benefit was our call completion ratio.
I've used a couple dialers out there. The appeal in Convoso is their ability to complete calls. They completely nearly 100% of my calls the bulk of the time.... It's really impressive
Their administrative UI took some time to get used to. I think the layout could be made a bit more user-friendly.
Mike from Trimax Realty & Loan
Employees number: 11-50 employees
We spend less time waiting for calls and no other system has this kind of connect rate!! Love it
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.
Shane from Peoples Bank
Employees number: 501-1,000 employees
cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.
julie from University Bound
We have a great customer support team there. It feels like we are our rep's only customer because she goes out of her way to help us customize to the extent that we can. I also like the agent monitor setup.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.