Convoso
About Convoso
Awards and Recognition
Convoso Pricing
Priced per seat (reoccurring on a monthly basis) + cost per minutes
Starting price:
$90.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Call Center Software
Most Helpful Reviews for Convoso
1 - 5 of 252 Reviews
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
An excellent piece of software that has lead to increased productivity and leads using automation.
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.
CONSThe program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.
Vendor Response
Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.
Replied May 2018
Michael
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Convoso
I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !
PROSI've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability
CONSI cannot recollect any cons I can speak of
Reasons for switching to Convoso
Lack of reporting and analytics, caller id scoring and reputation scoring. Lack of DID management
Sheena
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2023
Financial Contact Center B2C and B2B
Overall the experience is okay. There are several times within the day and week that I am automatically logged-out even if I am using Google Chrome and every day I clear the cache and even if there is no problem with the internet.
PROSWhat I like about the system is that It is easy to do a 3-way call with my clients and the creditors.
CONSThe call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.
Brian
Construction, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Convoso Review
Very positive. I love this dialer and it's capabilities.
PROSSpeed to Lead, highly configurable, reporting, great support team
CONSNeeds to be fully integrated with SaleSforce
Reason for choosing Convoso
Speed to Lead, month to month payment (no long contract)
Vendor Response
Thanks for the shoutout Brian! Reaching leads quickly and streamlining processes is essential for folks growing their businesses in home services. We're thrilled to learn our solution is helping you and your call center teams to reach more leads faster and deliver strong results.
Replied January 2024
Hoang
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Convoso is a fantastic system
Working with Convoso over the past several years have definitely made managing call centers much more simplistic. Data is at your fingertips, with plenty of tools and automations at your disposal!
PROSThe best part of the software is the ease to move and manipulate the data to help drive performance!
CONSAgent licenses are not dynamic (not based on concurrent users)
Reasons for switching to Convoso
Convoso provided a better platform that clearly showed a better contact/connect rate with the consumer. You can't convert a customer if you don't get a hold of them first!