Been a good ride so far....

We use Sales Sling for a Dialer, and CRM. It has worked great for both.

Pros

I love how versatile the software is. All calls are recorded and cataloged with the correct contacts.

Cons

That it can only be used as a dialer while using Google Chrome, and is not able to be used on mobile devices.

SalesSling For Our Company

We never had such a good all in one software that basically runs our call center.Its ease could be taught to anyone and its great that we can monitor and step in on calls too right from our own desk. The customer service is impeccable. They know and get support tickets done super quick. They are also always on top of their game on updates and knowing whats wrong as soon as it occurs.

Pros

the function ability and ease of use is incredible never though it could be so easy. The monitoring is probably the best though.

Cons

i dont think their are any cons. the only thing i don't like is when you have two windows open it wont let you use the soft phone. Then you have to close out the windows hit shift+ F5 and re-sign in.

Fast CRM

I wanted to increase the output of phone calls. Sales sling is amazing at doing that.

Pros

Ability to make calls extremely fast with one touch dialing and one button logging. There is a lot to love about this CRM if you need your people to make calls at a rapid pace. It is not out of the question to double your call output. Short learning curve to get up and running.

Cons

Our company name doesn't show up on the caller ID. Since we are a financial institution, it is very important that people see our company name when we call. There are some minor issues that need to be worked out.

Benefit to some

Pros

It's functionality adds value in specific departments -- the reporting features, the track of internal data, etc.

Cons

However the added benefit is limited to specific departments. The Salesling phone feature doesn't provide any added benefit to certain departments because of its limited capabilities -- no transfer, conference, etc. -- and frequent bugs.

Easy to use software

I have been using this software since it was released. Much easier to use then sales force. I truly like that it has an integrated phone and can be used as a dialer.

Pros

Completely customization to each user. Easy to navigate around. Full calendar with appointment reminders. Its a complete Dialer, CRM, and Applicant tracking system.

Cons

Sometimes when you are working in the bucket view, it does not save the settings or buckets you have open.