SalesSling For Our Company

We never had such a good all in one software that basically runs our call center.Its ease could be taught to anyone and its great that we can monitor and step in on calls too right from our own desk. The customer service is impeccable. They know and get support tickets done super quick. They are also always on top of their game on updates and knowing whats wrong as soon as it occurs.

Pros

the function ability and ease of use is incredible never though it could be so easy. The monitoring is probably the best though.

Cons

i dont think their are any cons. the only thing i don't like is when you have two windows open it wont let you use the soft phone. Then you have to close out the windows hit shift+ F5 and re-sign in.

Benefit to some

Pros

It's functionality adds value in specific departments -- the reporting features, the track of internal data, etc.

Cons

However the added benefit is limited to specific departments. The Salesling phone feature doesn't provide any added benefit to certain departments because of its limited capabilities -- no transfer, conference, etc. -- and frequent bugs.

Easy to use software

I have been using this software since it was released. Much easier to use then sales force. I truly like that it has an integrated phone and can be used as a dialer.

Pros

Completely customization to each user. Easy to navigate around. Full calendar with appointment reminders. Its a complete Dialer, CRM, and Applicant tracking system.

Cons

Sometimes when you are working in the bucket view, it does not save the settings or buckets you have open.

Great CRM for a competitive price

We were an early adopter of this CRM software and found it extremely flexible. Although the backend of their system will take some time to learn thoroughly, the front end user portal is simple and intuitive, making it easy to train new staff in higher turnover positions. The staff at Sales Sling are friendly and helpful, and were always prompt and courteous when we needed support or had questions. There are many options out there for this type of software, but the value we got from Sales Sling could be hard to match. I would definitely recommend this as a viable option to friends shipping for a new CRM.

Pros

CRM is very customizable to make it exactly what you need for your specific businesss

Cons

Some customization options are complex and require detailed knowledge of the system

Been a good ride so far....

We use Sales Sling for a Dialer, and CRM. It has worked great for both.

Pros

I love how versatile the software is. All calls are recorded and cataloged with the correct contacts.

Cons

That it can only be used as a dialer while using Google Chrome, and is not able to be used on mobile devices.

Great company for someone with limited call center background

SalesSling has helped me to multiply my efforts by being able to train and monitor my callers. Expecting great things from my SalesSling campaigns.

Pros

Software and Dashboard are very easy to navigate. Training and support staff were and still are awesome. Haven't had a single issue or question that wasn't taken care of almost immediately. It's what you want with a service like this. We just set up our scripts, callers and sales funnels and pressed Go.

Cons

Haven't found a negative yet. Other than everyone always likes to pay less for anything if they can, but I feel the pricing is pretty reasonable so no complaints.

Great for my reps

Pros

Very costomizable. Able to pretty much do anything I need done.

Cons

A little tough to use, but theres great customer service.

Saves Time

Great Product and Service!

Pros

This Product saves time on dialing productivity and has a callback and reminder feature that keeps you on top of follow-up, Stages, and Closing. I recommend this to any firm that has agents that lack followups and don't currently use a CRM System.

Cons

Leads are hard to find from calls made 60 days and over.

Analyst

i love this auto dialer better than anything else i have tried because of all the features it does offer

Pros

it has a lot more features than vanilla soft which is what I'm use to using and doesn't freeze as bad

Cons

the fact that it does weekly counts instead of day count would rather do day count then look up weekly

Supply Cain Software

Excellent. Very helpful in being able to put together a complete list of supply chain software to review

Pros

The companies list were accurate and complete

Cons

Sometimes non supply Cain companies in in the supply chain category

need more function

we tried a different system

Pros

easy to learn quickly and customer service was ok

Cons

kept having phone issues, needed a way to integrate my crm notes easier, more streamlined

SalesSling in My Opinion

SalesSling has helped me to increase my monthly income by using this software as my key business tool when connecting with my customers!

Pros

I appreciate the ease of being able to transfer calls, and connect phone numbers into a conference call.

Cons

I do not like the user interface at all. It is very plain, and it is hard to see the small and inconspicuous buttons sometimes.