

Dialer View


Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About Sales Sling
Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than just a dialer. You get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in house and remote employees, administrative tools like call tracking and metric reporting.
Dialer View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
July 2018
Nick from Oil & Energy
Company Size: 11-50 employees
Industry: Oil & Energy
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Been a good ride so far....
We use Sales Sling for a Dialer, and CRM. It has worked great for both.
Pros
I love how versatile the software is. All calls are recorded and cataloged with the correct contacts.
Cons
That it can only be used as a dialer while using Google Chrome, and is not able to be used on mobile devices.
July 2018
Steven from Enhanced Payment Systems
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
SalesSling For Our Company
We never had such a good all in one software that basically runs our call center.Its ease could be taught to anyone and its great that we can monitor and step in on calls too right from our own desk. The customer service is impeccable. They know and get support tickets done super quick. They are also always on top of their game on updates and knowing whats wrong as soon as it occurs.
Pros
the function ability and ease of use is incredible never though it could be so easy. The monitoring is probably the best though.
Cons
i dont think their are any cons. the only thing i don't like is when you have two windows open it wont let you use the soft phone. Then you have to close out the windows hit shift+ F5 and re-sign in.
July 2018
Aaron from Westfield Funding LLC
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
July 2018
Fast CRM
I wanted to increase the output of phone calls. Sales sling is amazing at doing that.
Pros
Ability to make calls extremely fast with one touch dialing and one button logging. There is a lot to love about this CRM if you need your people to make calls at a rapid pace. It is not out of the question to double your call output. Short learning curve to get up and running.
Cons
Our company name doesn't show up on the caller ID. Since we are a financial institution, it is very important that people see our company name when we call. There are some minor issues that need to be worked out.
February 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
February 2019
Benefit to some
Pros
It's functionality adds value in specific departments -- the reporting features, the track of internal data, etc.
Cons
However the added benefit is limited to specific departments. The Salesling phone feature doesn't provide any added benefit to certain departments because of its limited capabilities -- no transfer, conference, etc. -- and frequent bugs.
Response from Sales Sling
Replied February 2019
Hi, thank you for the feedback! Our web phone does actually have conferencing and transferring capabilities. You can even set up dispositions to automatically transfer/conf. in certain users or phone numbers. We may also be able to help out with some of the other limitations you are experiencing. We would love to hear from you at support@salessling.com or 888-205-9746
February 2019
Scott from AMP Payment Systems
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Easy to use software
I have been using this software since it was released. Much easier to use then sales force. I truly like that it has an integrated phone and can be used as a dialer.
Pros
Completely customization to each user. Easy to navigate around. Full calendar with appointment reminders. Its a complete Dialer, CRM, and Applicant tracking system.
Cons
Sometimes when you are working in the bucket view, it does not save the settings or buckets you have open.
Response from Sales Sling
Replied February 2019
Thank you for the review, Scott! We appreciate your business!