About Servetel Cloud Call Center

Servetel Cloud Call Center is a hosted telephony solution that enables businesses to streamline customer service operations. It helps managers track employee productivity based on various activities including the number of answered/unanswered calls and active or inactive agents using real-time dashboards.

Key features of Servetel Cloud Call Center include voice broadcasting, missed call campaigning, interactive voice response (IVR) and mass texting. It lets administrators route calls to specific agents, ensuring a quick response to customer queries along with brand reputation. It offers a call management suite, which helps users automate call recording, forwarding and handling processes. Additionally, it provides businesses with virtual and toll-free numbers ...


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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of Servetel Cloud Call Center

Overall rating

4.00 / 5 stars

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April 2020

Raju from Scribetech India Healthcare Pvt Ltd

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2020

IVR by Servetel - what you see is what you get

Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple.

Pros

Ease of use and implementation. The product was very use to implementation and it's also easy to use.

Cons

I havent found anything that's a show stopper as of now.

Reasons for Choosing Servetel Cloud Call Center

Priced competetively while features remain the same.

Response from Servetel Communications

Replied April 2020

We are happy to serve you!