# Sharpen Software Reviews, Demo & Pricing - 2026 > Review of Sharpen Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/sharpen-profile --- [Home](https://www.softwareadvice.com/) / [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) / Sharpen Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/sharpen-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/sharpen-profile/alternatives/) # Sharpen 2026: Benefits, Features & Pricing Wondering if Sharpen is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Sharpen 4.4 [(48)](https://www.softwareadvice.com/call-center/sharpen-profile/reviews/) Pricing Starting at $139.00 per month ### About Sharpen Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social within one interface. Out-of-the-box integrations and open REST APIs allow for customizable features. Sharpen’s reporting and analytics dashboard offers both real-time and historical data. Users can monitor and report on contact center performance, agent activity and customer interactions. Coaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed and marked using color coded comments. Agents can then review the feedback and directly respond to comments and questions. Wondering if Sharpen is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. ## Sharpen User Interface ## Popular Sharpen Alternatives Main Product Sharpen 4.4 [(48)](https://www.softwareadvice.com/call-center/sharpen-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.79Value for money - 4.52Customer support - 5.0Functionality Pricing Starting at $139.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.50Value for money - 4.56Customer support - 4.42Functionality Pricing Starting at $85.00 per month Get Price ## Sharpen Pricing and Plans Starting price: $139.00 per month Free Trial Free Version Basic $139.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Sharpen Features - Popular features found in IVR Auto-Dialer Automatic Call Distribution Call Disposition Caller ID Call Monitoring Call Recording Multi-Channel Communication Reporting & Statistics Voice Mail - More features of Sharpen Alerts/Notifications API Archiving & Retention Blended Call Center Call Center Management Call Logging Call Routing Call Scripting Call Tagging Call Transfer Campaign Management Chat/Messaging Collaboration Tools Computer Telephony Integration Contact Management CRM Customer Database Customer History Customizable Fields Customizable Reports Dashboard Email Management Employee Scheduling Event Triggered Actions For Call Centers Help Desk Management Inbound Call Center Interaction Tracking IVR Labor Forecasting Live Chat Manual Dialer Monitoring Multiple Scripts On-Demand Recording Outbound Call Center Performance Metrics Phone Key Input Progressive Dialer Queue Management Real-Time Analytics Real-Time Reporting Recording Reporting/Analytics Scheduled Recording Search/Filter SMS Messaging Social Media Integration SSL Security Support Ticket Management Third-Party Integrations Voice Customization ## Sharpen Integrations Zendesk Suite Integration rated undefined from -1 review Salesforce Service Cloud Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review ## Sharpen User Reviews Overall Rating 4.4 Ratings Breakdown 5 65% 4 23% 3 6% 2 4% 1 2% Secondary Ratings Ease of Use 4.3 Value for money 4.8 Customer support 4.5 Functionality 5.0 Mark Ryan M. Verified reviewer Construction 51-200 employees Used unspecified for free trial Review source Reviewed August 2015 Convenience at its best. 4 I love that Fathom allows me to answer my office line without physically being at the office. Receiving your voicemails in your inbox is pretty handy as well. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support Pros: Voicemail delivery, ease of use. Cons: Internet based, if the internet goes down... So do the phones. Read More Sean C. Verified reviewer Used unspecified for unspecified Review source Reviewed November 2015 Great Phone System 5 The Fathom team was incredibly helpful when setting up our phone system for our 30+ employees. They really paid attention to what we needed from a call flow standpoint and helped customize everything that we needed. The phone quality is fantastic! Our customer service team works remotely all over the United States and from home, so having all activity logged was key. Additionally, we needed a solution where each agent was easily located in a central admin. Ratings Breakdown 5 Ease of use 5 Customer support Read More BH Blake H. Used unspecified for unspecified Review source Reviewed September 2015 Good idea, not ready for prime time. 2 I like the idea of the cost vs POTS. I like the flexibility vs PBX systems. However, we have had this system for 14 months and we continue to have trouble with phones resetting causing us to lose our network connection for the associated PC. We have worked and worked and worked with customer service to resolve this problem. Fathom customer service continues to maintain that the problem is on my side in the network. We have done EVERYTHING their tech support has requested and we continue to have phone reset problems. Losing the computer network connection is one thing, losing the telephone connection while on the phone with a customer is more annoying. I am not turned off of cloud based phone systems, however, I do question Fathom's ability to successfully implement a system remotely. The feature set is rich. The ability to find/follow is great. Rerouting via the net is also great. So these are all good things of any cloud based system. Just make sure the vendor can handle the technical issues. Ratings Breakdown 3 Ease of use 4 Customer support Read More VR Verified Reviewer Education Management 501-1000 employees Used daily for less than 6 months Review source Reviewed March 2019 It worked much better than fuze 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: It works. I have yet to have any issues with our integration for Salesforce Cons: I wish we could transfer while on hold. And I wish we could add custom sounds Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used unspecified for less than 12 months Review source Reviewed September 2015 Great Way to Get Voice Mail Messages From Anywhere 5 It is a great service to be delivered office voice mail messages to email so they are easily heard from anywhere you have internet access. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: Very intuitive, fast and reliable. Read More CD Christina D. Used unspecified for unspecified Review source Reviewed September 2015 Striving for Sucess 4 It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available. Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it. I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions). We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly! Ratings Breakdown 3 Ease of use 4 Customer support Read More VR Verified Reviewer Computer Software 501-1000 employees Used daily for less than 6 months Review source Reviewed April 2019 A Robust Call Center Platform 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Sharpen provides a robust platform for taking a sorting calls. In my experience, the program is easily accessible from our case management platform or from a computer application. When taking a call the program displays caller information in an easily accessible manner. Cons: My department's transition from our previous call software has been rough. Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly. Read More VR Verified Reviewer Design Used unspecified for less than 2 years Review source Reviewed August 2015 Fathom Review 5 I love the ease of inner office connections and the reminders Fathom provides. I have been using this for over a year and love it! Ratings Breakdown 5 Ease of use 5 Value for money Pros: Reminder of messages is wonderful! Cons: Have not had any. I really find that Fathom fits my small office needs. Read More SB Shirley B. Verified reviewer Logistics and Supply Chain Used unspecified for less than 12 months Review source Reviewed August 2015 Complete Solution 5 Fathom Voice has been ideal for us, connecting our entire remote-based team seamlessly across multiple states. Having the option of using the soft phone on the computer or a Polycom phone on the desk gives us the flexibility to meet everyone’s needs. Fathom Voice provides the feature-rich functionality and scalability needed for future growth. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Read More VR Verified Reviewer Education Management Used unspecified for free trial Review source Reviewed August 2015 Quick and Easy Service 5 Fathom Voice provides a reliable and multifaceted product that enables our office to meet the needs of our clients. The easy-to-use software is attractive and simple to use. Not only are their products great, but their customer service is quick to respond and very helpful. They rock! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Read More Showing 1 - 10 of 48 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/sharpen-profile/reviews/) ## Other Top Recommended IVR Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Sharpen with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice