It's been a good experience but I wish it could have been better. We are now considering other options which is a shame.

The user client is easy to use and looks great. The system has been rock solid and I love the architecture with resiliency and cheap redundancy built in from the ground up.

Very powerful but a maintenance contract with an authorized dealer is practically required.

One of the best PBX that support all most all the features required.

Loved the reports it generates, lots of informations and is customizeable to get the info that you are needing.

This is a great product if you have some experience with PBX functionality.

I especially love the ability to setup call forwarding automatically. I am by no means a power user, and have only scratched the surface of the utility.

Most of which we don't even use. Customer support and setup crew was friendly and a lot of help.

They offer a full suite of solutions depending on what type of business you are and your exact needs. We have used them for a software/hardware phone solution and have had great success with them.

I hate the fact that it goes through the internet, because if your internet goes out, you lose your phone, or if your phones goes out, you lose your other programs.

I have tried to chat several times and either the agents don't know how to solve the problem or I keep getting kicked off the chat.

I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use.

I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.

The mobility app (application on smartphone) is antiquated and constantly dropping. Price is extremely high compared to the poor quality of service received.

Every incoming call blocks the part of the screen.

It does it's job, you can make calls and I do appreciate the integration with Salesforce. Compared to other systems this is one of the few systems that logs incoming calls which is really helpful.

I like the variety of features, the ease of use, and the ShoreTel community, which is incredibly supportive and dedicated.

The pricing was most attractive coupled with the ease of use of the portal and dashboard.

Very expensive and difficult to use if you area 1 person IT department.

Has some good features that business like to have-voicemail to email is great.

I like that it integrates with Salesforce and the click to dial functionality is awesome.

It is easy to use and you can customize the functions based on your needs. And the price is very affordable.

You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

Overall works very well, is easy to use and is a good business tool.

This is a straightforward softphone solution allowing me to work remotely. It is simple enough to customize to my needs.

Needless to say he is no longer doing sales for shoretel.

Then it randomly started working again with no indication of what the original problem was.

This is a good phone system to use. There is an intercom function that is pretty cool to drop in on coworkers.

They have great service availability and monitoring. The customer support line is superb.

We've been using ShoreTelSky since its inception. They have always focused on providing a quality service and excellent customer service.

I like how you have a GUI interface for dialing, answering, seeing call logs etc. It is much nicer to navigate vs having to do that on the phone itself.

I like the ease of use, quality of service, and outstanding customer support.

If you have a problem with a phone number or line, you are dead. They don't provide any answer.

Ease of adding and removing agents. Easy to set up international numbers if you have international teams.

We were able to deploy Toky within a few days, and have reliable phone service for our customer department team. The dashboard is easy to use, and change setting on the fly.

We have this speechlist software and when a delegate needs to speak he adds himself to the speechlist and the Toky operator sees that and use the Toky excellent powerdialer.

They are very friendly and reliable, when you need them, they help you, and this is something that happens naturally, no stress at all.

Helpful customer care service. Swift and solution-based responses to their clients' enquiries.

The bot as pretty darn good too. The integration with Insightly was seamless.

Simple and inexpensive but buggy and bad service.

Calls were being missed. We made many attempts to rectify to no avail.

The service was great and what we needed at the time.

Excellent services across the top. Customer service, tech and call quality were all exceptional.

I was able to set up Toky in less than a month and training my new team members have always been very easy and quick.

Does what it says on the tin. I would certainly recommend Toky as good telecom / communication platform.

Great, best customer support I have received in years.

The flexibility, user friendliness and definitely the price.

Toky support team is the best support team ever.

Very simple to implement, great functionality, metrics excellent with clear reports, cost excellent.

Great company with very competitive pricing for the most needed features and integrations.

Sometimes  phone  call  connectivity can be weak.

I think it was likely easy to integrate with our systems, allows some good transitions from one internal tool to another, but overall is too limited for a larger company.

Very easy to use and track your progress, and the Toky team is friendly and very helpful.

Toky was a reliable, and cheap phone service that was effective when we were working from the office.

After reviewing other providers, Toky is the most flexible and affordable tool out there. I am very happy with the service.

The most important for me was its integration to my CRM and unlike other providers on the market, they integrated with Zoho. That was the real purchasing point for me and my team.

The platform is easy to use. Has many options for IVR and general settings.

US Dollar

MiCloud Connect (formerly ShoreTel) is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. 

The solution enables system administrators to manage user settings, set preferences, and monitor call activity. With ready-to-use calling data, the management can keep track of sales performance and service levels. MiCloud Connect also offers an analytics package to analyze call data and generate valuable business insights.

With MiCloud Connect, callers can invite people to their conference line, retain conversation history, record calls, share desktops, and more. The solution also offers tools to configure rules for prioritizing call routes. Users can also design flexible models for call overflows and convert voice messages to text automatically.

MiCloud Connect offers integration with business applications such as CRM, ERP, and ATS. 

LongDescription

Call Transfer

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

SSL Security

IVR/Voice Recognition

Voice Mail

Collaboration Tools

On-Demand Recording

Call Center Management

VoIP

Call List Management

Call Routing

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Audio Calls

Screen Sharing

Mobile Access

Real Time Data

Call Scheduling

Queue Management

Role-Based Permissions

Call Conferencing

Predictive Dialer

Email Management

Caller ID

Audio/Video Recording

Computer Telephony Integration

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Manual Dialer

Alerts/Escalation

Video Call Recording

Conferencing

Reporting/Analytics

Prioritization

Remote Access/Control

Video Conferencing

Call Tracking

Call Monitoring

Archiving & Retention

Live Chat

Automated Attendant

Presentation Streaming

Mac OS

Web browser (OS agnostic)

Windows 8

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

MiVoice Business Solution

Live Online

Webinars

Documentation

Videos

Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applications for Android and iOS devices, which helps professionals make international calls, receive messages and manage voicemails, even from remote locations.


Key features of Toky include call history tracking, call encryption, audio greetings, call transfer, bulk SMS, call transcripts and access control. Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability.


Toky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone.



Real Time Analytics

SMS Messaging

Employee Directory

Real-Time Monitoring

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Automated Routing

File Transfer

Call Queues

Text to Speech

Outbound Call Center

Voicemail Transcription

Inbound Call Center

Virtual Call Center

Call Reporting

Multi-Channel Communication

Real-Time Notifications

Activity Dashboard

Alerts/Notifications

Interaction Tracking

Contact Database

Monitoring

Call Transcription

Purchasing & Receiving

Third-Party Integrations

SIP Trunking

Windows 7

Windows Vista

Windows XP

Linux

Windows 10

$25.00/user/month ENTREPRENEUR
$20.00/user/month ENTREPRENEUR (billed annually)


$35.00/user/month (Starting 3 agents) BUSINESS
$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month

MiVoice Business Solution vs Toky

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