SingleComm

SingleComm

4.80

(10)

What isSingleComm?

Price Starts from

$49.00 per month

SingleComm is best for:

Call Center
Best For All Business Sizes
Supports Multiple Platforms

The top things reviewers say:

Great value for money
Great ease of use
Great functionality

SingleComm is the all-in-one contact center solution that offers best-in-class solutions designed to optimize the agent-customer experience from a single unified desktop. Reduce agent training time 50% with drag-and-drop workflows that let you create dynamic, customizable flows with no coding or IT services. Reduce AHT by 22% with the highly scalable omnichannel ACD solution created by a pioneer in WebRTC. Supercharge analytics with holistic, re...

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Get highly scalable omnichannel communications from the industry leader with 50MM+ WebRTC interactions to date.
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How much doesSingleComm cost?

Price starts from $49.00 per month

SingleComm offers custom pricing packages as low as $49 per user, per month with annual agreement. Setup fees may apply.

Free trial: unavailable

Free version: unavailable

What training doesSingleComm offer?

SingleComm offers the following training options:
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

What features doesSingleComm offer?

Top SingleComm features and user ratings for each are:

Automatic Call Distribution

5.0

(4)
Computer Telephony Integration

4.7

(3)
Reporting/Analytics

4.8

(6)
Call Scripting

5.0

(4)
Call Recording

5.0

(6)
Call Logging

4.6

(5)
IVR / Voice Recognition

4.0

(6)
Call Monitoring

4.7

(7)
Alerts / Escalation

4.8

(4)
Real-Time Chat

4.0

(4)
Manual Dialer

5.0

(5)
Campaign Management

4.6

(5)
Progressive Dialer

4.3

(3)
Queue Management

What support doesSingleComm offer?

SingleComm offers the following support options:
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat

What deployment options doesSingleComm offer?

SingleComm offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
Chromebook (Desktop)
Mac (Desktop)
Linux (Desktop)

SingleComm does not offer:

iPhone (Mobile)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

SingleComm Reviews

Overall Rating

4.80

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SingleComm

1 - 10 of 10 Reviews

User Profile

Arif

Verified reviewer

10,000+ employees

Building Materials

Less than 6 months

Review Source: Capterra

Reviewed April 2022

Great Helper for Making an Impactful Campaign.

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

I got a wonderful experience with SingleComm. Thanks for their great services.

PROS

SingleComm is a wonderful platform for contact management and running a productive campaign in an easy way. It's a package solution for contact centers or the purpose of mass people to reach out. I wanna recommend this app to needy users, who have trouble with this particular matter.

CONS

As a contact management platform, they have been doing their best. In my experience of using this tool, I didn't find anything wrong. Best wishes to the engineering team.

Christopher

501-1,000 employees

Telecommunications

Less than 2 years

Review Source: Capterra

Reviewed February 2022

Review

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

Relationship with SingleComm has been one of the highlights of the vendor. They have invested considerable resources in migrating our customer data and workflows into their platform. Customer support is fast and responsive should we have an issue.

PROS

We utilize the scripting application all day, every day, within our call center. The areas where we see the most value are: • Interoperability – We can create and trigger integrations into back end technology and display dynamic data to an agent. This prevents an agent from having to utilize multiple applications to service a call. • Clean look and feel of the UI – The dynamic scripting logic applied to guided interactions is very robust ensuring the agents are not getting overwhelmed with inputs and or scripting while interacting with a customer. This provides a better experience to the agent so they can service a customer more efficiently and accurately. • Intuitiveness of the scripting tool – Our legacy systems took almost 1.5 weeks to train and onboard a new agent to the platform. With the scripting tool it’s a matter of a day. This gives us a faster ROI on onboarding and more time for the agent to work on soft skills to provide a better experience.

CONS

The scripting tool can be a challenge to understand at first. There are design items that are not as intuitive for new script designers.

Vendor Response

Hello Christopher! Appreciate you leaving your feedback! So happy to see that you and your team are utilizing our scripting application on a daily basis! Have a great day!

Replied March 2022

Sharity

10,000+ employees

Telecommunications

Less than 6 months

Review Source: Capterra

Reviewed February 2022

Need more visibility - better management tools

OVERALL RATING

4.0

EASE OF USE

4.0

VALUE FOR MONEY

3.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

3.0

Love the people at SC and with collaboration we can improve the tools.

PROS

Easy training, simple ACD and script experience for the agents

CONS

That analytics is separate and not controlled by SC, would like more agent management tools like to measure agent utilization and performance

Reason for choosing SingleComm

Cost and UMG was already in it.

Reasons for switching to SingleComm

Cost savings and to combine two call centers on one platform

Vendor Response

Hi Sharity! Thank you for your feedback! We're glad that the training and script experience has been working for you and your team! If you have any questions please reach out to us! https://help.singlecomm.com/hc/en-us

Replied March 2022

Olivia

51-200 employees

Telecommunications

More than 2 years

Review Source: Capterra

Reviewed January 2022

Using SingleComm has totally simplified & transformed our call center operation!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Our experience with SingleComm has been incredibly positive overall. They have rolled out features since we began using the product that just make operating as a call center so much easier. Script updates can be made quickly & easily, and reach agents real-time. Clients have the benefit of knowing that we work closely with a product & team that is simple to use and customizable. Operations, allocating team members according to call projections & call flow, IVR setups, call routing, lead entry & allocation, call monitoring, call metrics, analytics, & reporting etc. are all cornerstones of our business that were much improved once we started using SingleComm. Their customer service support team is easy to reach & helpful with their ticketing function.

PROS

SingleComm's sophisticated interface, ease of use, and intelligent functionality has absolutely made all aspects of running our call center so much easier. Managing agents, call-routing, lead flow, call recording, etc. were all simplified when we began using the Singlecomm technology.

CONS

I would love to see SingleComm expand to a tool with even more functionality to help support our clients with needs such as live chat, fulfillment integrations, etc.

Vendor Response

Hi Olivia! Thank you for your feedback! We're happy to hear that managing agents and lead flow has become easier for you! Have a great day!

Replied March 2022

Joel

1,001-5,000 employees

Consumer Goods

More than 2 years

Review Source: Capterra

Reviewed February 2022

SSG Powered by SingleComm

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

We have used several providers for our ACD and scripting and lets just say we have kissed a couple of frogs before finding our Prince. SingleComm has been a true partner throughout the process!

PROS

The user friendly interface and functionality of the platform! They are a solid group of likeminded individuals that work to provide a solution for whatever your needs require!

CONS

Although the Analytics side is possible of reporting on a ton of metrics it is cumbersome to dig through the dimensions and measures to find exactly what applies to our needs.

Reason for choosing SingleComm

It was a combination of functionality and cost.

Reasons for switching to SingleComm

It was dated technology.

Jennifer

11-50 employees

Telecommunications

More than 2 years

Review Source: Capterra

Reviewed February 2022

Singlecomm Is Easily Customizable

OVERALL RATING

5.0

EASE OF USE

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

The Singlecomm platform allows for the efficient set up of new campaigns with accompanying scripts and IVRs. The ability to access custom integrations allows us to meet our customers' needs. The user interface is set out in a logical manner making it easy for new users to get up to speed. Customer support is responsive.

CONS

There are a few places where the user interface could be a bit friendlier but these are minor.

Vendor Response

Hi Jennifer! Thank you for providing feedback! That's great that being able to access customer integrations is helping your customers!

Replied March 2022

Brandon

201-500 employees

Telecommunications

More than 2 years

Review Source: Capterra

Reviewed February 2022

You Dont Know what your Missing till you see it in action

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

SingleComm has become the backbone of our operations. The world-class support team, the nimble deployments, scripting, and workflow have brought us savings on agent training and allowed us to refine the education process, changed the dynamics of our sales deployments, and brought a new level of success to our customer support teams providing all the needs in one place.

PROS

Nimble, easily deployable, and ease of integration.

CONS

Catching me on a good day, I cannot find a "con" today.

Vendor Response

Hi Brandon! Thank you so much for leaving feedback! So happy to see that SingleComm has become the backbone of your operations!! Have an amazing day!

Replied March 2022

Justin

51-200 employees

Marketing and Advertising

More than 2 years

Review Source: Capterra

Reviewed January 2022

Singlecomm is a must have!!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

The platform has made supervising multiple teams across numerous campaigns, an absolute breeze. With the real time data, I can make informed decisions that have an instant impact on the utilization/profitability of my teams.

PROS

The real time data and interactions that you can have are game changing. It helps maximize profitability and keep all your projects on track.

CONS

None, The team at Singlecomm is world class. They are experts in their field.

Vendor Response

Hi Justin! Thank you for weighing in here! We're so happy to see that the real time data and interactions have been a game changer!

Replied March 2022

Kirsty

501-1,000 employees

Consumer Goods

Less than 2 years

Review Source: Capterra

Reviewed February 2022

Superior Product & Service.

OVERALL RATING

4.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

Excellent experience end to end. SingleComm value their customers and provide exceptional customer support.

PROS

SingleComm allowed us enhanced control of our business, improved speed to market, reduced cost and improved revenue through increased sales success.

CONS

Enhanced WorkFlow/Guided Interaction QA and ACD specific reporting would add additional value.

Reason for choosing SingleComm

Better aligned with needs.

Reasons for switching to SingleComm

Centralize offer setup and management, improved features and capabilities - and at a lesser cost.

Vendor Response

Hello Kristy! Thank you! We are so excited that SingleComm was able to give you enhanced control of your business and increase your revenue! Have a great day!

Replied March 2022

Sedrick

51-200 employees

Telecommunications

More than 2 years

Review Source: Capterra

Reviewed February 2022

Great Ease of Use

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

5.0

Great experience no complaints

PROS

The versatility and ease of use are awesome. No major complaints

CONS

Would love to have a feature for agents to respond to my messages.

Vendor Response

Hi Sedrick! Thank you for providing your feedback! We're happy to hear the ease of use is working for you and that you're having a great experience with us! Have a great day!

Replied March 2022