SingleComm

RATING:

4.1

(7)
Overview

About SingleComm

SingleComm is the all-in-one contact center solution that offers best-in-class solutions designed to optimize the agent-customer experience from a single unified desktop. Reduce agent training time 50% with drag-and-drop workflows that let you create dynamic, customizable flows with no coding or IT services. Reduce AHT by 22% with the highly scalable omnichannel ACD solution created by a pioneer in WebRTC. Supercharge analytics with holistic, real-time reporting with built-in testing tools, omnichannel routing metrics and agent-customer interaction data. Put SingleComm’s powerful solutions to work to empower agents, delight customers and grow your business. Use them all, or choose the options that are right for you. It’s your call. SingleComm offers efficient, intuit...

SingleComm Pricing

SingleComm offers custom pricing packages as low as $49 per user, per month with annual agreement. Setup fees may apply.

Starting price: 

$49.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Get highly scalable omnichannel communications from the industry leader with 50MM+ WebRTC interactions to date.

SingleComm Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for SingleComm

7 Reviews

User Profile

Arif

Verified reviewer

Building Materials, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Great Helper for Making an Impactful Campaign.

I got a wonderful experience with SingleComm. Thanks for their great services.

PROS

SingleComm is a wonderful platform for contact management and running a productive campaign in an easy way. It's a package solution for contact centers or the purpose of mass people to reach out. I wanna recommend this app to needy users, who have trouble with this particular matter.

CONS

As a contact management platform, they have been doing their best. In my experience of using this tool, I didn't find anything wrong. Best wishes to the engineering team.

Christopher

Telecommunications, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Review

Relationship with SingleComm has been one of the highlights of the vendor. They have invested considerable resources in migrating our customer data and workflows into their platform. Customer support is fast and responsive should we have an issue.

PROS

We utilize the scripting application all day, every day, within our call center. The areas where we see the most value are: • Interoperability – We can create and trigger integrations into back end technology and display dynamic data to an agent. This prevents an agent from having to utilize multiple applications to service a call. • Clean look and feel of the UI – The dynamic scripting logic applied to guided interactions is very robust ensuring the agents are not getting overwhelmed with inputs and or scripting while interacting with a customer. This provides a better experience to the agent so they can service a customer more efficiently and accurately. • Intuitiveness of the scripting tool – Our legacy systems took almost 1.5 weeks to train and onboard a new agent to the platform. With the scripting tool it’s a matter of a day. This gives us a faster ROI on onboarding and more time for the agent to work on soft skills to provide a better experience.

CONS

The scripting tool can be a challenge to understand at first. There are design items that are not as intuitive for new script designers.

Vendor Response

Hello Christopher! Appreciate you leaving your feedback! So happy to see that you and your team are utilizing our scripting application on a daily basis! Have a great day!

Replied March 2022

User Profile

Dave

Verified reviewer

Telecommunications, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

Don't Waste Your Time - Unless You Want Your Life To Revolve Around This Software

It turned hostile after our experience with [sensitive content hidden] . The issues kept getting worse. The software doesn't work, and your calls will constantly drop. Singlecomm also constantly changes its best practices, so you have to learn other ways to set up scripts. If you are a TAS company, I strongly recommend you look at Amtelco and nCall. We have used both and they both perform great. One is a little more dated then the other, but neither will hang up on your callers, or make you deal with a dozen IT issues daily.

PROS

[sensitive content hidden] was pleasant to work with, and the dispatching function of the software was really nice.

CONS

The fact that the software typically doesn't work. Calls will drop randomly, and agent's systems will freeze up. If you open to many tickets, they will restrict your access to the help desk. Their employees ([sensitive content hidden] the engineer) would rather call you names then fix issues.

Joel

Consumer Goods, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

SSG Powered by SingleComm

We have used several providers for our ACD and scripting and lets just say we have kissed a couple of frogs before finding our Prince. SingleComm has been a true partner throughout the process!

PROS

The user friendly interface and functionality of the platform! They are a solid group of likeminded individuals that work to provide a solution for whatever your needs require!

CONS

Although the Analytics side is possible of reporting on a ton of metrics it is cumbersome to dig through the dimensions and measures to find exactly what applies to our needs.

Reason for choosing SingleComm

It was a combination of functionality and cost.

Reasons for switching to SingleComm

It was dated technology.

Brandon

Telecommunications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

You Dont Know what your Missing till you see it in action

SingleComm has become the backbone of our operations. The world-class support team, the nimble deployments, scripting, and workflow have brought us savings on agent training and allowed us to refine the education process, changed the dynamics of our sales deployments, and brought a new level of success to our customer support teams providing all the needs in one place.

PROS

Nimble, easily deployable, and ease of integration.

CONS

Catching me on a good day, I cannot find a "con" today.

Vendor Response

Hi Brandon! Thank you so much for leaving feedback! So happy to see that SingleComm has become the backbone of your operations!! Have an amazing day!

Replied March 2022

Kirsty

Consumer Goods, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Superior Product & Service.

Excellent experience end to end. SingleComm value their customers and provide exceptional customer support.

PROS

SingleComm allowed us enhanced control of our business, improved speed to market, reduced cost and improved revenue through increased sales success.

CONS

Enhanced WorkFlow/Guided Interaction QA and ACD specific reporting would add additional value.

Reason for choosing SingleComm

Better aligned with needs.

Reasons for switching to SingleComm

Centralize offer setup and management, improved features and capabilities - and at a lesser cost.

Vendor Response

Hello Kristy! Thank you! We are so excited that SingleComm was able to give you enhanced control of your business and increase your revenue! Have a great day!

Replied March 2022

Sharity

Telecommunications, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2022

Need more visibility - better management tools

Love the people at SC and with collaboration we can improve the tools.

PROS

Easy training, simple ACD and script experience for the agents

CONS

That analytics is separate and not controlled by SC, would like more agent management tools like to measure agent utilization and performance

Reason for choosing SingleComm

Cost and UMG was already in it.

Reasons for switching to SingleComm

Cost savings and to combine two call centers on one platform

Vendor Response

Hi Sharity! Thank you for your feedback! We're glad that the training and script experience has been working for you and your team! If you have any questions please reach out to us! https://help.singlecomm.com/hc/en-us

Replied March 2022

7 Reviews