# SingleComm Software Reviews, Demo & Pricing - 2026 > Review of SingleComm Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/singlecomm-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / SingleComm Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SingleComm 2026: Benefits, Features & Pricing Wondering if SingleComm is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SingleComm 4.1 [(7)](https://www.softwareadvice.com/call-center/singlecomm-profile/#reviews) Pricing Starting at $49.00 per month ### About SingleComm SingleComm is the all-in-one contact center solution that offers best-in-class solutions designed to optimize the agent-customer experience from a single unified desktop. Reduce agent training time 50% with drag-and-drop workflows that let you create dynamic, customizable flows with no coding or IT services. Reduce AHT by 22% with the highly scalable omnichannel ACD solution created by a pioneer in WebRTC. Supercharge analytics with holistic, real-time reporting with built-in testing tools, omnichannel routing metrics and agent-customer interaction data. Put SingleComm’s powerful solutions to work to empower agents, delight customers and grow your business. Use them all, or choose the options that are right for you. It’s your call. SingleComm offers efficient, intuitive tools that are 100% cloud-based to manage and supervise WFH and in-center agents anywhere in the world. Because SingleComm has an open architecture, you can easily integrate with existing platforms, partners such as Amazon Connect, Mitel MiVoice, Genesys, Seranova and Cisco, and third-party CRM apps, merchant account services and more. SingleComm’s 100% security compliance allows you to capture sensitive financia... l and medical information with PCI-certified, SOC 2-certified and HIPAA-compliant tools. See why the only contact center solution designed and run by contact center professionals is the one that delivers. Schedule a demo now. Plans start at just $49 per user, per month. Custom enterprise rates are also available. Devices: Desktop Business size: 20 + employees Markets: United States, Canada, Mexico, Central America, Colombia, Brazil, Argentina, Ecuador, Peru, Guyana, United Kingdom, India, Philippines, Taiwan, New Zealand, Australia Supported languages: English Features ACD: PCI/SOC2 certified HIPAA compliant Rank, Skills, and % Allocation routing DTMF and spoken language IVRs Number provisioning Multi-party conference with warm/cold transfer Call queuing, and queued callbacks Call monitoring and recording Session history DNC scrubbing Agent training tools Workflow: Drag and drop communication flows Highly customizable Rich library of integrations Guided interactions Interactive scripts and real-time updates Session data transfer FAQs and agent resources Unified agent desktop experience No programming or coding needed Built-in A/B testing tools Analytics: Customized metrics Customized reporting Standard reporting Real-time analytics Drag and drop report building Cross-channel visibility Multi-center dashboards Reporting APIs for easy access Scheduled exports Permissions-based access Report embeds Integrations: AWS Partner Network Genesys Mitel Everyware Zapier Salesforce Zendesk Wondering if SingleComm is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## SingleComm User Interface ## Popular SingleComm Alternatives Main Product SingleComm 4.1 [(7)](https://www.softwareadvice.com/call-center/singlecomm-profile/#reviews) Ratings Breakdown - 3.86Ease of use - 3.86Value for money - 4.43Customer support - 3.86Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## SingleComm Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Basic $49.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SingleComm Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of SingleComm Activity Tracking Alerts/Escalation API Auto-Dialer Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Reporting Call Tracking Call Transfer Chat/Messaging Computer Telephony Integration Inbound Call Center Interaction Tracking Manual Dialer Monitoring Multi-Channel Communication Outbound Call Center Performance Management Progressive Dialer Third-Party Integrations Voice Mail ## SingleComm Integrations Everyware Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review AWS CloudFormation Integration rated undefined from -1 review ## SingleComm User Reviews Overall Rating 4.1 Ratings Breakdown 5 57% 4 29% 3 0% 2 0% 1 14% Secondary Ratings Ease of Use 3.9 Value for money 3.9 Customer support 4.4 Functionality 3.9 Have you used SingleComm and would like to share your experience with others? Arif H. Verified reviewer Building Materials 10000+ employees Used daily for less than 6 months Reviewed April 2022 Great Helper for Making an Impactful Campaign. 5 I got a wonderful experience with SingleComm. Thanks for their great services. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: SingleComm is a wonderful platform for contact management and running a productive campaign in an easy way. It's a package solution for contact centers or the purpose of mass people to reach out. I wanna recommend this app to needy users, who have trouble with this particular matter. Cons: As a contact management platform, they have been doing their best. In my experience of using this tool, I didn't find anything wrong. Best wishes to the engineering team. Read More BB Brandon B. Verified reviewer Telecommunications 201-500 employees Used daily for more than 2 years Reviewed February 2022 You Dont Know what your Missing till you see it in action 5 SingleComm has become the backbone of our operations. The world-class support team, the nimble deployments, scripting, and workflow have brought us savings on agent training and allowed us to refine the education process, changed the dynamics of our sales deployments, and brought a new level of success to our customer support teams providing all the needs in one place. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Nimble, easily deployable, and ease of integration. Cons: Catching me on a good day, I cannot find a "con" today. Vendor Response Hi Brandon! Thank you so much for leaving feedback! So happy to see that SingleComm has become the backbone of your operations!! Have an amazing day! Replied March 2022 Read More Dave K. Verified reviewer Telecommunications 11-50 employees Used daily for less than 12 months Review source Reviewed January 2023 Don't Waste Your Time - Unless You Want Your Life To Revolve Around This Software 1 It turned hostile after our experience with \[sensitive content hidden\] . The issues kept getting worse. The software doesn't work, and your calls will constantly drop. Singlecomm also constantly changes its best practices, so you have to learn other ways to set up scripts. If you are a TAS company, I strongly recommend you look at Amtelco and nCall. We have used both and they both perform great. One is a little more dated then the other, but neither will hang up on your callers, or make you deal with a dozen IT issues daily. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: \[sensitive content hidden\] was pleasant to work with, and the dispatching function of the software was really nice. Cons: The fact that the software typically doesn't work. Calls will drop randomly, and agent's systems will freeze up. If you open to many tickets, they will restrict your access to the help desk. Their employees (\[sensitive content hidden\] the engineer) would rather call you names then fix issues. Read More SM Sharity M. Verified reviewer Telecommunications 10000+ employees Used daily for less than 6 months Reviewed February 2022 Need more visibility - better management tools 4 Love the people at SC and with collaboration we can improve the tools. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Easy training, simple ACD and script experience for the agents Cons: That analytics is separate and not controlled by SC, would like more agent management tools like to measure agent utilization and performance Reasons for choosing SingleComm Cost and UMG was already in it. Reasons for switching to SingleComm Cost savings and to combine two call centers on one platform Vendor Response Hi Sharity! Thank you for your feedback! We're glad that the training and script experience has been working for you and your team! If you have any questions please reach out to us! https://help.singlecomm.com/hc/en-us Replied March 2022 Read More CO Christopher O. Verified reviewer Telecommunications 501-1000 employees Used daily for less than 2 years Reviewed February 2022 Review 5 Relationship with SingleComm has been one of the highlights of the vendor. They have invested considerable resources in migrating our customer data and workflows into their platform. Customer support is fast and responsive should we have an issue. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: We utilize the scripting application all day, every day, within our call center. The areas where we see the most value are: • Interoperability – We can create and trigger integrations into back end technology and display dynamic data to an agent. This prevents an agent from having to utilize multiple applications to service a call. • Clean look and feel of the UI – The dynamic scripting logic applied to guided interactions is very robust ensuring the agents are not getting overwhelmed with inputs and or scripting while interacting with a customer. This provides a better experience to the agent so they can service a customer more efficiently and accurately. • Intuitiveness of the scripting tool – Our legacy systems took almost 1.5 weeks to train and onboard a new agent to the platform. With the scripting tool it’s a matter of a day. This gives us a faster ROI on onboarding and more time for the agent to work on soft skills to provide a better experience. Cons: The scripting tool can be a challenge to understand at first. There are design items that are not as intuitive for new script designers. Vendor Response Hello Christopher! Appreciate you leaving your feedback! So happy to see that you and your team are utilizing our scripting application on a daily basis! Have a great day! Replied March 2022 Read More JD Joel D. Verified reviewer Consumer Goods 1001-5000 employees Used daily for more than 2 years Reviewed February 2022 SSG Powered by SingleComm 5 We have used several providers for our ACD and scripting and lets just say we have kissed a couple of frogs before finding our Prince. SingleComm has been a true partner throughout the process! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The user friendly interface and functionality of the platform! They are a solid group of likeminded individuals that work to provide a solution for whatever your needs require! Cons: Although the Analytics side is possible of reporting on a ton of metrics it is cumbersome to dig through the dimensions and measures to find exactly what applies to our needs. Reasons for choosing SingleComm It was a combination of functionality and cost. Reasons for switching to SingleComm It was dated technology. Read More KN Kirsty N. Verified reviewer Consumer Goods 501-1000 employees Used daily for less than 2 years Reviewed February 2022 Superior Product & Service. 4 Excellent experience end to end. SingleComm value their customers and provide exceptional customer support. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: SingleComm allowed us enhanced control of our business, improved speed to market, reduced cost and improved revenue through increased sales success. Cons: Enhanced WorkFlow/Guided Interaction QA and ACD specific reporting would add additional value. Reasons for choosing SingleComm Better aligned with needs. Reasons for switching to SingleComm Centralize offer setup and management, improved features and capabilities - and at a lesser cost. Vendor Response Hello Kristy! Thank you! We are so excited that SingleComm was able to give you enhanced control of your business and increase your revenue! Have a great day! Replied March 2022 Read More Showing 1 - 7 of 7 Reviews ## SingleComm Popular Comparisons [Ringover vs SingleComm](https://www.softwareadvice.com/voip/ringover-profile/vs/singlecomm/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare SingleComm with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice