I got a wonderful experience with SingleComm. Thanks for their great services.

SingleComm is a wonderful platform for contact management and running a productive campaign in an easy way. It's a package solution for contact centers or the purpose of mass people to reach out. I wanna recommend this app to needy users, who have trouble with this particular matter.

As a contact management platform, they have been doing their best. In my experience of using this tool, I didn't find anything wrong. Best wishes to the engineering team.

Relationship with SingleComm has been one of the highlights of the vendor. They have invested considerable resources in migrating our customer data and workflows into their platform. Customer support is fast and responsive should we have an issue.

We utilize the scripting application all day, every day, within our call center. The areas where we see the most value are: • Interoperability – We can create and trigger integrations into back end technology and display dynamic data to an agent. This prevents an agent from having to utilize multiple applications to service a call. • Clean look and feel of the UI – The dynamic scripting logic applied to guided interactions is very robust ensuring the agents are not getting overwhelmed with inputs and or scripting while interacting with a customer. This provides a better experience to the agent so they can service a customer more efficiently and accurately. • Intuitiveness of the scripting tool – Our legacy systems took almost 1.5 weeks to train and onboard a new agent to the platform. With the scripting tool it’s a matter of a day. This gives us a faster ROI on onboarding and more time for the agent to work on soft skills to provide a better experience.

The scripting tool can be a challenge to understand at first. There are design items that are not as intuitive for new script designers.

It turned hostile after our experience with [sensitive content hidden] . The issues kept getting worse. The software doesn't work, and your calls will constantly drop. Singlecomm also constantly changes its best practices, so you have to learn other ways to set up scripts. If you are a TAS company, I strongly recommend you look at Amtelco and nCall. We have used both and they both perform great. One is a little more dated then the other, but neither will hang up on your callers, or make you deal with a dozen IT issues daily.

[sensitive content hidden] was pleasant to work with, and the dispatching function of the software was really nice.

The fact that the software typically doesn't work. Calls will drop randomly, and agent's systems will freeze up. If you open to many tickets, they will restrict your access to the help desk. Their employees ([sensitive content hidden] the engineer) would rather call you names then fix issues.

We have used several providers for our ACD and scripting and lets just say we have kissed a couple of frogs before finding our Prince. SingleComm has been a true partner throughout the process!

The user friendly interface and functionality of the platform! They are a solid group of likeminded individuals that work to provide a solution for whatever your needs require!

Although the Analytics side is possible of reporting on a ton of metrics it is cumbersome to dig through the dimensions and measures to find exactly what applies to our needs.

SingleComm has become the backbone of our operations. The world-class support team, the nimble deployments, scripting, and workflow have brought us savings on agent training and allowed us to refine the education process, changed the dynamics of our sales deployments, and brought a new level of success to our customer support teams providing all the needs in one place.

Nimble, easily deployable, and ease of integration.

Catching me on a good day, I cannot find a "con" today.

Excellent experience end to end. SingleComm value their customers and provide exceptional customer support.

SingleComm allowed us enhanced control of our business, improved speed to market, reduced cost and improved revenue through increased sales success.

Enhanced WorkFlow/Guided Interaction QA and ACD specific reporting would add additional value.

Love the people at SC and with collaboration we can improve the tools.

Easy training, simple ACD and script experience for the agents

That analytics is separate and not controlled by SC, would like more agent management tools like to measure agent utilization and performance