# Medallia Agent Connect Software Reviews, Demo & Pricing - 2026 > Review of Medallia Agent Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/stella-connect-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Medallia Agent Connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/stella-connect-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/stella-connect-profile/alternatives/) # Medallia Agent Connect 2026: Benefits, Features & Pricing Wondering if Medallia Agent Connect is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Medallia Agent Connect 4.9 [(18)](https://www.softwareadvice.com/call-center/stella-connect-profile/reviews/) Pricing Starting at $39.00 per month ### About Medallia Agent Connect Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedback provided by customers, launch QA reviews off of customer interactions and create automated workflows to increase customer engagement and productivity. Key features include call center management, performance management, live chat, social media integration, complaint monitoring, performance metrics, and feedback management. Teams using Medallia Agent Connect can collect customer feedback and share them directly with agents in real-time to drive motivation and engagement. The platform enables managers to identify coaching opportunities, receive alerts when an agent gets negative feedback, and deliver reinforcements after a positive interaction with agents. Additionally, with Medallia Text Analytics, users can gain insights into customer sentiment and respond to pain points immediately. Medallia Agent Connect supervisors can measure KPIs through NPS, CES, and CSAT scores to drive deeper customer connections. The rewards and recognition module enables or... ganizations to manage customer-driven rewards to incentivize agents based on positive service interactions. Wondering if Medallia Agent Connect is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Medallia Agent Connect User Interface ## Popular Medallia Agent Connect Alternatives Main Product Medallia Agent Connect 4.9 [(18)](https://www.softwareadvice.com/call-center/stella-connect-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.54Value for money - 4.86Customer support - 4.89Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.70Customer support - 4.72Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price ## Medallia Agent Connect Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Basic $39.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Medallia Agent Connect Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Medallia Agent Connect Agent Interface Alerts/Escalation API Call Center Management Collaboration Tools Complaint Monitoring Customer Database Customer Experience Management Employee Coaching Tools Employee Reward Programs Engagement Tracking Feedback Management Interaction Tracking Leaderboards Live Chat Monitoring Negative Feedback Management Performance Management Performance Metrics Quality Management Reporting & Statistics Search/Filter Social Media Integration Survey/Poll Management Surveys & Feedback Third-Party Integrations Video Conferencing Workflow Automation Workflow Management ## Medallia Agent Connect Integrations Domo Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Talkdesk Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Genesys Cloud CX Integration rated undefined from -1 review See all 15 integrations ## Medallia Agent Connect User Reviews Overall Rating 4.9 Ratings Breakdown 5 89% 4 11% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.5 Customer support 4.9 Functionality 4.9 Farrah A. Verified reviewer Telecommunications 51-200 employees Used daily for less than 2 years Review source Reviewed May 2023 A great survey tool 4 Its been great, expensive and lacks a few intergrations but the support team will assist on custom setups Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: I like the option to add pics of the agents and custom bios Cons: i want to be able to have multiple surevys for each area Reasons for choosing Medallia Agent Connect It includes a QA tool and agent coaching Reasons for switching to Medallia Agent Connect Freshdesk doesnt have much customisation on the surveys Read More MR Mark R. Verified reviewer Food & Beverages 51-200 employees Used daily for more than 2 years Review source Reviewed July 2021 Gold Standard for CSAT 5 We had a better response rate from 11% to greater than 45%. This is important for us to capture feedback and see how our contact center is doing in terms of CSAT. The deployment to day-to-day usage has been great and this doesn’t require a specific team to maintain. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We had a much better CSAT survey response rate (>45%). It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent. Cons: I couldn’t think of any. It’s feature set is everything we need to complement our CSAT performance. Perhaps if Stella can produce an expanded feature where we can send surveys and measure our NPS, we’ll be a customer for that feature too. Reasons for switching to Medallia Agent Connect We switched from Zendesk because the feature for CSAT survey is limited. We switched from Survey Monkey because we didn’t have a high response rate and the reporting isn’t real time. Read More ET Eric T. Verified reviewer Retail 51-200 employees Used daily for less than 6 months Review source Reviewed March 2020 Great product for deeper CSAT and QA insights 5 Overall, the experience was quite positive. The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Measuring CSAT is a critical part to our Customer Support team and Stella is more engaging than other vendors on the market. They also rolled out a QA suite so we can have our QA and CSAT in one place. Cons: The QA functionality is very limited compared to other QA platforms but it does the job and more features are on the roadmap Reasons for switching to Medallia Agent Connect Zendesk CSAT is limited and just thumbs up, thumbs down. It is not sufficient for in-depth assessments on quality Read More JR Jaime Valeriano R. Verified reviewer Consumer Services 10000+ employees Used daily for less than 6 months Review source Reviewed May 2024 The Application that Helps me to Improve as a Customer Service Representative 5 Medallia Agent Connect is a helpful tool of improving agents performance. It gives us an opportunity to keep track of our key performance indicator and goals. It also gives a chance to our team leader and quality assurance team to listen to our calls and identify our strength and weaknesses, which is helpful when they will be going to give us feedback. Even though there are some times that it is down, but still it is tolerable because that rarely happens. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: What I like with Medallia Agent Connect is how real-time I got the feedbacks from the customer which includes their rating and comments to my service to them. Also, our team leader has an access to those surveys that are considered negative which is helpful when our team leader will review what happened during the call. This software is helpful on coaching with our TL too, since our leader has the opportunity to listen to our calls in advance. When the time that we will be going to have a meeting, he will share to us what are the things to improve and will share his techniques on how to make that specific interaction into a positive one. This software also gives us an opportunity to listen to our call that has audited by our quality assurance team. There is a part of the application where I can listen to the call and the feedback of our QA team is there as well, which is very helpful because I am able to reflect while listening to my own call. Cons: What I didn't like about it is there are some rare moments that it is not working. But for 5 months of working with my company and we are using this software daily, it is still countable as my fingers on one hand on how many did this software is not working. Kind of making me anxious when I am aware with my KPIs for a while. Read More VR Verified Reviewer Consumer Goods 201-500 employees Used daily for less than 12 months Review source Reviewed October 2022 Stella help me feel like a CS Star🌟 5 It is Great helps me feel motivated everytime i Open Stella it show me a glance of a 5 stars Review and help me feel Appreciated. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: How Great it feels to Open Stella, I've never Been a competitive person since I start using this. I wanna be the Best at My CSAT and be showcasted in the Top performes in Stella :) is very user friendly and easy yo learn also You may place a profile picture that customers Will get when the are asked For feedback Cons: Sometimes it is a littlebit confusing on the menú part as it have the same colors so I'll Say UI design may improve a little bit more. Read More MS Marisol S. Verified reviewer Consumer Goods 5001-10000 employees Used daily for less than 12 months Review source Reviewed August 2022 Stella Connect review 5 Our business relies on consumers' confidence, knowing what makes them feel upset or happy is useful for us. Stella Connect offers us our Areas of Excellence and our Areas to Improve, knowing those facts is invaluable for our development as customer service agents. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The feature most impactful is the leaderboard, being in the top 10 gives me prizes with the company. It is easy to use and navigate and is friendly software. An email arrives every time my QA makes a review, so I can see it right away. Cons: Actually, I do not have any complaint about this software, it is easy to use and complement perfectly with Gladly. It offers a lot of information, all in one site. Read More JM Justin M. Verified reviewer Consumer Goods 5001-10000 employees Used daily for less than 2 years Review source Reviewed May 2022 Stella Connect for Business 5 Overall, Stella is one of the best tools we've used to receive direct, real-time feedback from our customers on how our customer service department is servicing them. Stella's reward setup also allows us to make the process fun for our agents, who we see actively reviewing their feedback on a daily basis and tracking their reward progress. Ratings Breakdown 5 Ease of use 4 Value for money 5 Functionality Pros: Stella Connect is incredibly easy to use and provides real-time, actionable feedback to our agents and management teams on how we are servicing our customers. We are able to follow-up immediately with customers who did not receive the service they were expecting to correct the issue. We also use Stella to provide rewards to our agents, pushing them to provide the best service possible. Cons: Would be nice if it was better integrated with our phone system, rather than relying on having a customer's email address on file to send a survey via email. Read More RN Raiza N. Verified reviewer Health, Wellness and Fitness 201-500 employees Used daily for more than 2 years Review source Reviewed January 2023 Stella Connect Review 5 Stella Connect definitely helped us address our previous deficiencies in measuring customer satisfaction. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Stella Connect gave us the ability to measure our customers' satisfaction and it is customizable in a way that we are able to align our Customer feedback surveys and Quality Assurance metrics with our goals. Cons: Not being able to completely delete deactivated agents/users in the reports lists. Not being able to see audit logs for each user. Read More Jessie B. Verified reviewer Consumer Services 201-500 employees Used daily for less than 12 months Review source Reviewed July 2019 Helpful site to receive ratings at work. 5 Stella Connect has been a good experience overall, it is helpful fi you have a competitive nature and like to self compete with your coworkers. Ratings Breakdown 5 Ease of use 5 Functionality Pros: I like how Stella Connect shows you your review score, how many people have reviewed you and now ha a streamlined view of all your ratings organized by 5 stars, 4 stars, 3 stars, 2 stars and 1 star. This is helpful in seeing how many of each the you have received. It also allows you to see what specific ares you can improve on as well as see reviews that customers have left for you. There is also a leaderboard, where you can see who has the best score out of all of your co-workers. I also really like the strawberry icon that appears when you have new reviews. Cons: You can see what reviews customers leave for you and they may or may not be negative, this can lead to a desire to check them often and focus on them. The software is great, sometimes customer options aren't great when it pertains to you doing your job. Read More AT Aicel T. Verified reviewer Outsourcing/ Offshoring 501-1000 employees Used daily for less than 12 months Review source Reviewed February 2023 Stella Connect is a game changer. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Stella Connect has been a huge help in my team’s progress in quality and performance, even their reward system boosts the team’s energy! Cons: I used to get a little confused in the 1:1s feature at first but their team is very helpful. 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