--- title: "Best 15 Medallia Agent Connect Alternatives in 2026 - Software Advice" description: "Find the top Medallia Agent Connect Software alternatives in 2026. Our list is fueled by product features and real user reviews and ratings. Compare these alternatives to make sure you are picking the best Call Center Software for your business." source_url: "https://www.softwareadvice.com/call-center/stella-connect-profile/alternatives/" page_type: "alternatives" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [Medallia Agent Connect](https://www.softwareadvice.com/call-center/stella-connect-profile/) / Medallia Agent Connect Alternatives Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/stella-connect-profile/)[Reviews](https://www.softwareadvice.com/call-center/stella-connect-profile/reviews/) Alternatives # Best 15 Medallia Agent Connect Alternatives Medallia Agent Connect 4.9 [(18)](https://www.softwareadvice.com/call-center/stella-connect-profile/reviews/) Starting Price: $39.00 per month Free trial Free version Find your perfect match Speak directly with a specialist to match alternatives to your budget and needs. On this page - Popular Alternatives - Alternatives ## Preview of Top Medallia Agent Connect Alternatives Main Product Medallia Agent Connect 4.9 [(18)](https://www.softwareadvice.com/call-center/stella-connect-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.54Value for money - 4.86Customer support - 4.89Functionality Pricing Starting at $39.00 per month Get Price Top Alternative Five9 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Top Alternative Zendesk Suite 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Top Alternative Genesys Cloud CX 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.12Value for money - 4.04Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Top Alternative NiCE CXone 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Top Alternative LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Medallia Agent Connect Alternatives [### Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Starting Price: $119.00 per month Free trial Free version Starting Price: $119.00 per month Free trial Free version ### Features Comparison 88% Unique Features for Five9 - AI Copilot - Alerts/Notifications - Archiving & Retention See All 12% Shared Features with Medallia Agent Connect - Alerts/Escalation - Customer Database - Dashboard See All ### Integrations Comparison 88% Unique Integrations for Five9 - Dynamics 365 - Freshdesk - Microsoft Teams See All 13% Shared Integrations with Medallia Agent Connect - Salesforce Sales Cloud - Zendesk Suite See Five9 Screenshots [### Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Starting Price: $55.00 per month Free trial Free version Starting Price: $55.00 per month Free trial Free version ### Features Comparison 98% Unique Features for Zendesk Suite - Account Management - Activity Dashboard - Archiving & Retention See All 2% Shared Features with Medallia Agent Connect - Customer Database ### Integrations Comparison 97% Unique Integrations for Zendesk Suite - 123FormBuilder - 3CLogic - ActiveCampaign See All 4% Shared Integrations with Medallia Agent Connect - Genesys Cloud CX - Helpshift - Intercom See All See Zendesk Suite Screenshots [### Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Starting Price: $75.00 per month Free trial Free version Starting Price: $75.00 per month Free trial Free version ### Features Comparison 93% Unique Features for Genesys Cloud CX - Activity Tracking - API - Auto-Dialer See All 7% Shared Features with Medallia Agent Connect - Agent Interface - Customer Database - Performance Management See All ### Integrations Comparison 100% Unique Integrations for Genesys Cloud CX - Adobe Experience Manager - Agentforce - Agentforce Marketing (formerly Salesforce Marketing Cloud) See All 0% Shared Integrations with Medallia Agent Connect - No shared integrations See Genesys Cloud CX Screenshots [### NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Starting Price: $110.00 per month Free trial Free version Starting Price: $110.00 per month Free trial Free version ### Features Comparison 90% Unique Features for NiCE CXone - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All 10% Shared Features with Medallia Agent Connect - Alerts/Escalation - Customer Database - Dashboard See All ### Integrations Comparison 93% Unique Integrations for NiCE CXone - AnswerDash - Bullhorn - CallVU See All 7% Shared Integrations with Medallia Agent Connect - Kustomer - Zendesk Suite See NiCE CXone Screenshots [### LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price: $15.00 per month Free trial Free version Starting Price: $15.00 per month Free trial Free version ### Features Comparison 90% Unique Features for LiveAgent - Activity Dashboard - Activity Tracking - Automated Routing See All 10% Shared Features with Medallia Agent Connect - Agent Interface - Alerts/Escalation - Performance Metrics See All ### Integrations Comparison 100% Unique Integrations for LiveAgent - 3CX - Customer Portal 0% Shared Integrations with Medallia Agent Connect - No shared integrations See LiveAgent Screenshots [### Playvox](https://www.softwareadvice.com/crm/playvox-profile/) 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Starting Price: $15.00 per month Free trial Free version Starting Price: $15.00 per month Free trial Free version ### Features Comparison 87% Unique Features for Playvox - Activity Dashboard - AI/Machine Learning - Alerts/Notifications See All 13% Shared Features with Medallia Agent Connect - Alerts/Escalation - Performance Management - Performance Metrics See All ### Integrations Comparison 68% Unique Integrations for Playvox - Amazon Connect - BroadVoice Cloud PBX - Calendly See All 32% Shared Integrations with Medallia Agent Connect - Helpshift - Intercom - Kustomer See All See Playvox Screenshots [### Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Starting Price: $25.00 per month Free trial Free version Starting Price: $25.00 per month Free trial Free version ### Features Comparison 92% Unique Features for Nextiva - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications See All 8% Shared Features with Medallia Agent Connect - Agent Interface - Performance Management - Reporting/Analytics See All ### Integrations Comparison 100% Unique Integrations for Nextiva - CallRevu - Gong.io - HighLevel See All 0% Shared Integrations with Medallia Agent Connect - No shared integrations See Nextiva Screenshots [### CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/) 4.4 [(269)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Starting Price: $19.00 per month Free trial Free version Starting Price: $19.00 per month Free trial Free version ### Features Comparison 95% Unique Features for CloudTalk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All 5% Shared Features with Medallia Agent Connect - Agent Interface - Dashboard - Reporting/Analytics ### Integrations Comparison 78% Unique Integrations for CloudTalk - Adobe Commerce - BigCommerce - Copper See All 22% Shared Integrations with Medallia Agent Connect - Intercom - Kustomer - Salesforce Sales Cloud See All See CloudTalk Screenshots [### XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Starting Price: $1500.00 per year Free trial Free version Starting Price: $1500.00 per year Free trial Free version ### Features Comparison 85% Unique Features for XM for Customer Experience - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard See All 15% Shared Features with Medallia Agent Connect - Alerts/Escalation - Dashboard - Engagement Tracking See All ### Integrations Comparison 87% Unique Integrations for XM for Customer Experience - Adobe Analytics - Annex Cloud Loyalty Experience Platform - Chattermill See All 13% Shared Integrations with Medallia Agent Connect - Salesforce Sales Cloud - Slack - Zapier See All See XM for Customer Experience Screenshots [### EvaluAgent](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) 4.7 [(20)](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/) Starting Price: $15.00 per month Free trial Free version Starting Price: $15.00 per month Free trial Free version ### Features Comparison 0% Unique Features for EvaluAgent - No unique features 0% Shared Features with Medallia Agent Connect - No shared features ### Integrations Comparison 60% Unique Integrations for EvaluAgent - Aircall - Amazon Connect - Freshdesk See All 40% Shared Integrations with Medallia Agent Connect - Dixa - Intercom - Salesforce Sales Cloud See All See EvaluAgent Screenshots [### Sprinklr](https://www.softwareadvice.com/customer-support/sprinklr-profile/) 4.3 [(91)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) Pricing: Available upon request Free trial Free version Pricing: Available upon request Free trial Free version ### Features Comparison 92% Unique Features for Sprinklr - Activity Tracking - Advocate Management - Alerts/Notifications See All 8% Shared Features with Medallia Agent Connect - Customer Database - Engagement Tracking - Performance Metrics See All ### Integrations Comparison 91% Unique Integrations for Sprinklr - Adobe Analytics - Adobe Commerce - Adobe Experience Manager See All 9% Shared Integrations with Medallia Agent Connect - Domo - Freshsales - Slack See All See Sprinklr Screenshots [### Froged](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/) 4.5 [(56)](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/#reviews) Starting Price: $39.00 per month Free trial Free version Starting Price: $39.00 per month Free trial Free version ### Features Comparison 90% Unique Features for Froged - Activity Dashboard - Activity Tracking - Alerts/Notifications See All 10% Shared Features with Medallia Agent Connect - Customer Database - Performance Metrics - Reporting/Analytics ### Integrations Comparison 67% Unique Integrations for Froged - Google Chrome - Google Meet - Twilio See All 33% Shared Integrations with Medallia Agent Connect - Slack - Zapier See Froged Screenshots [### Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price: $19.00 per month Free trial Free version Starting Price: $19.00 per month Free trial Free version ### Features Comparison 88% Unique Features for Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All 12% Shared Features with Medallia Agent Connect - Alerts/Escalation - Customer Database - Dashboard See All ### Integrations Comparison 95% Unique Integrations for Freshdesk - Agentforce Service (formerly Salesforce Service Cloud) - Airtable - Asana See All 5% Shared Integrations with Medallia Agent Connect - Freshsales - Zapier See Freshdesk Screenshots [### Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/) 4.7 [(80)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) Starting Price: $89.00 per month Free trial Free version Starting Price: $89.00 per month Free trial Free version ### Features Comparison 87% Unique Features for Kustomer - Activity Dashboard - Activity Tracking - AI Copilot See All 13% Shared Features with Medallia Agent Connect - Alerts/Escalation - Customer Database - Performance Management See All ### Integrations Comparison 91% Unique Integrations for Kustomer - 8x8 Contact Center - Acuity Scheduling - Ada See All 9% Shared Integrations with Medallia Agent Connect - Ada - Genesys Cloud CX - Helpshift See All See Kustomer Screenshots [### Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Starting Price: $85.00 per month Free trial Free version Starting Price: $85.00 per month Free trial Free version ### Features Comparison 85% Unique Features for Talkdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All 15% Shared Features with Medallia Agent Connect - Agent Interface - Alerts/Escalation - Customer Database See All ### Integrations Comparison 97% Unique Integrations for Talkdesk - Agentforce - Agentforce Service (formerly Salesforce Service Cloud) - Contactually See All 3% Shared Integrations with Medallia Agent Connect - Kustomer See Talkdesk Screenshots Still Not Sure? Our experts can help you compare Medallia Agent Connect with other top options, so you can find the best fit for your needs. Best 15 Medallia Agent Connect Alternatives in 2026 - Software Advice