storm CONTACT is a cloud-based multi-channel CCaaS (Contact Center as a Service) solution that is suitable for businesses of all sizes. It provides outbound and inbound interactions, including iACD (Intelligent Automated Contact Distribution) and connects people with devices for solving their inquiries. storm CONTACT includes multiple interfaces, integrations and applications that provide users with the ability to choose how, when and where they want to interact. The iACD logic of CONTACT uses universal queue management for processing outbound and inbound inquiries in a single combined queue. This logic is also combined with storm’s MIM (Mediated Interaction Matching) technology, presence-based contact routing and multi-channel analytics. This helps match a co...
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