storm

Content Guru storm® is a cloud-based contact center solution for organizations of all size, from enterprises to medium-sized businesses. Smaller organizations can use storm LITE™. storm converges every channel into a single blended queue, delivering each enquiry to the best available agent sequentially. Agents securely access storm from any location on a range of devices, and create the appearance of a unified contact center in one building—even with a distributed workforce. Customers interact on their own devices and receive superior service from a more efficient contact center; they are met by agents with relevant knowledge and skills. Integrations with all major suppliers of CX-oriented AI enables storm to offer a wide range of Intelligent Automation-backed ser...