# Talkdesk Software Reviews, Demo & Pricing - 2026 > Review of Talkdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/talkdesk-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Talkdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/talkdesk-profile/alternatives/) # Talkdesk 2026: Benefits, Features & Pricing Wondering if Talkdesk is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Talkdesk 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Pricing Starting at $85.00 per month ### About Talkdesk Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data. Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting. The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone. Wondering if Talkdesk is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Talkdesk User Interface ## Popular Talkdesk Alternatives Main Product Talkdesk 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.50Value for money - 4.56Customer support - 4.42Functionality Pricing Starting at $85.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Talkdesk Pros and Cons We analyzed 733 verified reviews for Talkdesk to find out what actual users really think. Select to learn more Intuitive And Flexible Interface The platform is designed with a clean layout and practical tools that make daily tasks straightforward. Users appreciate its minimal design, easy navigation, and the ability to quickly access key metrics, making it simple to adapt to different workflows and boost productivity. Responsive Support And Service Talkdesk offers dependable customer support, with teams reporting quick assistance and helpful solutions for technical issues. The platform helps organizations deliver efficient, personalized service, improving customer interactions and satisfaction across sales and support channels. Consistent Call Performance Tools Talkdesk delivers reliable call quality for both inbound and outbound calls, with features like call monitoring, tagging, and robust reporting. Managers can easily review calls and track agent performance, while teams benefit from clear audio and helpful analytics for improving customer service. Frequent Dropped Call Incidents Dropped calls are a recurring concern, with users experiencing unexpected disconnections and the need to restart calls or devices. These interruptions can affect customer service and team productivity, especially during important meetings or high-volume call periods. Audio Consistency And Device Issues Users frequently mention problems with background noise, robotic or muffled audio, and headset compatibility. Intermittent sound issues and lack of noise cancellation features can disrupt calls, requiring manual adjustments and causing frustration for both agents and customers. Network Reliability Challenges Talkdesk relies heavily on a stable internet connection, and users report frequent connectivity problems, especially with weak Wi-Fi or VPNs. These issues can lead to interrupted calls, difficulty answering, and inconsistent call quality, impacting overall communication reliability. ## Talkdesk Pricing and Plans Starting price: $85.00 per month Free Trial Free Version CX CLOUD DIGITAL ESSENTIALS $85.00 per user, per month Plan includes: - Omnichannel: Email, Chat, Web, Social, and more - Studio & Routing - Connections - API Access - Real Time Dashboards - Business Intelligence - Conversations Mobile App - Quality Management CX CLOUD ESSENTIALS $85.00 per user, per month Plan includes: - Voice Engagement - Workspace Designer - Embedded automation designer - 70+ Integrations CX CLOUD ELEVATE $115.00 per user, per month Plan includes: - Digital Engagement - Quality Management - Screen Recording - Feedback - Automated Notifications CX CLOUD ELITE $145.00 per user, per month Plan includes: - Custom Reporting - Performance Management - Workforce Management - Customer Experience Analytics Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Talkdesk Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Talkdesk Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications Answering Machine Detection API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call List Management Call Queues Call Screening Call Tagging Call Tracking Call Transfer Campaign Management Chat/Messaging Collaboration Tools Computer Telephony Integration Contact Database Customer Database Customer Experience Management Customer History Customer Journey Mapping Customer Surveys Customizable Reports Data Import/Export Employee Coaching Tools Employee Scheduling Event Triggered Actions For Call Centers Generative AI Inbound Call Center Integrations Management Interaction Tracking Knowledge Base Management Labor Forecasting Leaderboards Lead Management List Management Manual Dialer Monitoring Multi-Channel Communication Multiple Scripts On-Demand Recording Online Voice Transmission Outbound Call Center Performance Management Performance Metrics Phone Key Input Predictive Dialer Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Reporting & Statistics Scheduled Recording Sentiment Analysis SIP Trunking SMS Messaging Support Ticket Management Text to Speech Third-Party Integrations Unified Communications Video Conferencing Voice Customization Voice Mail Voicemail Transcription VoIP VoIP Connection Workflow Automation Workforce Management ## Talkdesk Integrations Contactually Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review UserVoice Integration rated undefined from -1 review Playvox Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review See all 41 integrations ## Talkdesk User Reviews Overall Rating 4.5 Ratings Breakdown 5 63% 4 31% 3 5% 2 1% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.4 Tony Ricardo R. Verified reviewer Insurance 10000+ employees Used weekly for less than 2 years Review source Reviewed June 2023 Talkdesk makes the job run smoothly 4 Talkdesk is used as the main application for new and old customer contact accounts. It is used by every support and sales department in the entire company. The main difficulty it solves is the ability to reduce the number of windows or screens in the transition between different knowledge areas and, at the same time, display to staff/management when it is available and when it is not. Talkdesk is most optimal for companies that have a lot of knowledge and equally display to staff/management when it is available and when it is not. Your ability to switch between these areas is where it really pays off. That being said, I would not recommend it for a company that is all about email. Talkdesk really offers itself well to companies that use the "talk" function, otherwise it would not be of use to you. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Streamline and speed up the difficulties of your usual procedure without affecting your intentions. If you wish, you may use its display mode or position it where you want it on the screen. Reduces the fatigue of switching seamlessly between major workspace tasks, such as email and chat, while maintaining openness with your group about food, meetings and time arrangements. Cons: When you log out, if you do not update your status to Offline, it will remain operative until the next time you log in. A note about your inability to customize the options available, it would be beneficial to have the ability to customize the option you have as an appointment or a staff. A major weakness I have been experiencing so far is that it sometimes fails; such as not being ready for calls when it is clearly impossible or not being able to accept calls from another. Read More TF Tyler F. Verified reviewer Internet 2-10 employees Used daily for more than 2 years Review source Reviewed May 2020 Powerful phone system, though focus shifting away from startups 4 We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful. Cons: For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before. Reasons for choosing Talkdesk Balance between cost and feature set Reasons for switching to Talkdesk Grasshopper was not connecting all calls, meaning a customer would call us and leave a message, yet none of our agents were never rang or notified. We haven't had this problem much with Talkdesk (though, not never). Read More JS Josh S. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 2 years Review source Reviewed September 2020 Easy to Use with incredible quality. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Talkdesk is very user friendly. I don't have a hard time understanding where functions are, and if I need to learn they have many tools to do so. They are great customer support and the quality of sound is something I've never had to worry about. Cons: I really don't have an negatives to share about Talkdesk. Read More KB Kallen B. Verified reviewer Education Management 501-1000 employees Used daily for more than 2 years Review source Reviewed September 2020 Talkdesk: The perfect tool for your support team! 5 It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction. Cons: The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports. Reasons for choosing Talkdesk Talkdesk had all the needed features (IVR, Recording, Monitoring call, real time report) and was the right price. Reasons for switching to Talkdesk We needed more features at the right price Read More AG Anthony G. Verified reviewer Hospitality 501-1000 employees Used daily for less than 12 months Review source Reviewed August 2020 My Talkdesk experience 5 All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use Cons: I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature Reasons for choosing Talkdesk For the very good integration with Salesforce, and we had a better feeling with Talkdesk as we share the same values. Reasons for switching to Talkdesk We move to talkdesk for PCI reasons, we had to work with a partner which have a global PCI DSS level 1 certification. Read More LB Logan B. Verified reviewer Insurance 11-50 employees Used daily for more than 2 years Reviewed August 2019 Talkdesk everything you want with a clean UI/UX - CCaaS 4 OUr customers want quick and easy access to their reps by phone. Talkdesk makes that possible. Management wants an integrated phone system to be able to view high level data in other areas of our business. Talkdesk is the CCaas that fit our needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use the my favorite thing about the software. As a daily user and admin, Talkdesk isn't part of things I worry about breaking, it just works. It works for me and new hires alike. Cons: Call quality. If talkdesk could fix the random bouts of call quality issues, then this would be a near perfect solution. Reasons for choosing Talkdesk At the time talkdesk was way more robust and it has totally fixed our need so we don't need to worry about how others software's have progressed since then because talkdesk is continually improving. Reasons for switching to Talkdesk UI, UX, call quality, ease of use, reports, scalability, call routing, cost Read More RN Robert N. Verified reviewer Consumer Services 51-200 employees Used daily for more than 2 years Reviewed August 2019 Why we chose Talkdesk 4 Overall, it has been a positive and pleasant experience. They are always responsive, always open to feedback and will go the extra mile to assist with special requests. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Ease of setup, the support provided, constant updates and integrations with other software and services. Constant updates from their development team on new features and services. Cons: Could use some additional features such as multiple dashboards to monitor multiple centers/ring groups Reasons for choosing Talkdesk Features, service package and features in development Reasons for switching to Talkdesk Better performance, better features Read More AH Amir H. Verified reviewer Education Management 51-200 employees Used daily for less than 2 years Reviewed July 2019 Great experience so far 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from. Cons: TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process. Reasons for switching to Talkdesk Very difficult to customize or even to pull reports from. Read More EA EULOGIO A. Verified reviewer Real Estate 51-200 employees Used daily for less than 12 months Review source Reviewed September 2020 Great sound quality... Admin page has room for improvement. 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce. Being able to pull up a lead's file in Salesforce through the TalkDesk bar is such HUGE timesaver!!!! Cons: Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent's personal phone #'s. We haven't been able to add, delete, or update any phone numbers to our "Favorites" list (serves as our internal phone directory) for a couple of weeks now and it doesn't seem like like any solutions are on the way Reasons for switching to Talkdesk We were having a lot of issues with dropped calls and lagging service. Read More KK Kerri K. Verified reviewer Real Estate 51-200 employees Used daily for less than 12 months Review source Reviewed September 2020 Talkdesk was there when we needed it 4 Easy to use, with the options to expand and customize TD to your needs. Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic. Cons: I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating. Reasons for switching to Talkdesk We were experiencing a bunch of glitches with our phone system, and the RC customer service was so awful we needed out. Read More Showing 1 - 10 of 733 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) ## Talkdesk Popular Comparisons [Zendesk Suite vs Talkdesk](https://www.softwareadvice.com/compare/20039-talkdesk/vs/26892-Zendesk/)[Salesforce Sales Cloud vs Talkdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/20039-talkdesk/)[LiveAgent vs Talkdesk](https://www.softwareadvice.com/crm/liveagent-profile/vs/talkdesk/)[LiveChat vs Talkdesk](https://www.softwareadvice.com/help-desk/livechat-profile/vs/talkdesk/)[Freshdesk vs Talkdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/talkdesk/)[CallTools vs Talkdesk](https://www.softwareadvice.com/call-center/calltools-profile/vs/talkdesk/)[Five9 vs Talkdesk](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[Intercom vs Talkdesk](https://www.softwareadvice.com/crm/intercom-profile/vs/talkdesk/)[Zoho Desk vs Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/vs/zoho-desk/)[NiCE CXone vs Talkdesk](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/talkdesk/)[Gladly vs Talkdesk](https://www.softwareadvice.com/call-center/gladly-profile/vs/talkdesk/)[Genesys Cloud CX vs Talkdesk](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/talkdesk/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/talkdesk-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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