Talkdesk Enterprise Cloud Contact Center vs Aspect Via Cloud Contact Center

Talkdesk Enterprise Cloud Contact Center has 657 reviews and a rating of 4.55 / 5 vs Aspect Via Cloud Contact Center which has 14 reviews and a rating of 4.36 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.55 / 5 (657)

4.36 / 5 (14)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 9, 2020

May 7, 2020

Pros/Cons

  • Pros

  • This software is easy to use and is very handy. It makes it so much easier for the work field I am in.

  • The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

  • Cons

  • Setup could have been a little easier, but support was awesome.

  • There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

  • Pros

  • I like the interface and how easy it is to use the tools to build work flows. The ability to expose portions to the business unit will be a big help with speed of changes

  • Ease of use, cloud platform - integration API's. Eagerness of the engineering team to listen and proactively work to resolve issue

  • Cons

  • The software interface is very clean and easy to use and I have not found any real cons at this point.

  • Early adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

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10 Recommendations

1 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux