Talkdesk

Talkdesk vs Zoho Desk

4.54

(687)

Talkdesk has 687 reviews and a rating of 4.54 / 5 stars vs Zoho Desk which has 1779 reviews and a rating of 4.5 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.54 / 5 (687)
4.5 / 5 (1779)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 30, 2022
October 3, 2022
Pros/Cons
  • Pros

  • Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.
  • The ease of use is great - there is no time needed to train new staff, you can log in and start working/calling straight away. The integration with CMR was easy too.
  • Cons

  • There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.
  • When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.
  • Pros

  • The software is pretty; the user interface is very attractive and impressive. It does seem well developed.
  • I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.
  • Cons

  • If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.
  • The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.
Pricing Range
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

N/A
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7 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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