tcnp 3 Software

tcnp 3 Software

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About tcnp 3

TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotive, and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email, and mobile SMS. Key features include an autodialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM), and reporting. TCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting, and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite, and a suite for the visua...
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tcnp 3 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 11 reviews

User Profile

Matt

Verified reviewer

Company size: 11-50 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2019

Cloud Dialer - Leader of the Pack

The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

Pros

I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!

Cons

WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

Response from TCN

Thanks Matt. Your feedback has been shared with development team.

Replied February 2019

christian

Company size: 51-200 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2020

Class A Company, Premier Dialing Solution

One of the best companies we have ever worked with

Pros

I would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Cons

I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.

Reasons for choosing tcnp 3

Came down to working with people you can trust. These guys were not pushy salesman, they are honest - this is what we can offer - no contract so if you want to go somewhere else so be it. They don't have to lock you into a product because their support is so good.

Gianpier

Company size: 11-50 employees

Industry: Environmental Services

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

March 2022

Terrible Dialer, Terrible Experience

Very Bad

Pros

I honestly can't pick out a single thing that this dialer did well either than it being customizable

Cons

Customer Service is terrible. I have had multiple breakdowns and glitches. I'm 2 months in and already switching to another dialer because of the lack of customer service and the fact that they thought it was a good idea to put someone in customer support who seemed to pick up every time who doesn't actually know how to use the dialer. They then proceeded to say I needed to get sent over to my sales rep who vacationed every other week. Overall highly do not recommend and with me trying to save a couple dollars I have lost thousands in hours of my callers sitting around.

Reasons for switching to tcnp 3

Cheaper

Vincent

Verified reviewer

Company size: 11-50 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

Effective & Easy to Use Hosted Dialer with Great Support

Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.

Pros

Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases.

Cons

If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.

Yvonne

Company size: 10,000+ employees

Industry: Human Resources

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Functionality

out of 5

March 2019

Not the Most Positive of Reviews

It seems to have excellent potential. It is good during the call itself (except for sound quality), but the documentation process is onerous.

Pros

This software seems easy for users to click to transfer, hold and resume. Calls are recorded for quality. Seems flexible in some ways for bundled/complementary service (with ISSI).

Cons

The GUI scrolls to the bottom over and over use rather than situating at the top for a new call. There are FAR TOO MANY fields to use or to have to skip over. Topics and SubTopics (documenting calls) are VERY unwieldy and far too challenging to adequately review for real time selection (and this is for my portion that has a GENEROUS 2 minutes) to complete required fields. Too numerous and too much replication. A selected topic should predicate a separate list of subtopics rather than repeating all in both section. VoIP sound quality is poor. With many interpreted calls it can be time consuming.