Overall rating
4.0 / 5 stars
TCN Software
3 reviews [ 4.0 / 5 ]
TCN is a cloud-based call center solution that caters to various industry verticals including health care, automotive and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email and mobile SMS. Key features include an auto dialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM) and reporting.
TCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite and a suite for the visually impaired.
Reporting and analytics, notifications and promotions, feedback and survey tools are also included.
TCN is priced on per minute basis and provides multi-lingual functionality. Support is provided via email, online help, webinars, online videos and over the phone.
Agent transfers
Reporting
Agent gateway
Do not call map
Agent dashboard
Manual dial
Supported Operating System(s):
3 Reviews of TCN
Showing 1 - 3 of 3 reviews
April 2018
Vincent from Cascade Receivables Management LLC
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2018
Effective & Easy to Use Hosted Dialer with Great Support
Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.
Pros
Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you.
The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record.
I've used TCN at two companies and have been very satisfied in both cases.
Cons
If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.
December 2017
Stephanie from Preferred CMS
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
December 2017
Easy to handle and maneuver through
Pros
The ease of finding recordings and how many times a number was called. The ability to monitor length of time the reps remain on a certain status.
Cons
The inability to receive a message from the reps. There are times I send messages to the reps that I would like an answer immediately without having to barge.
December 2017
Anonymous
Verified Reviewer
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
December 2017
Very good product and integrates with our software platform.
Reaching consumers
Pros
Continuous improvement and development- company is innovative and is always moving forward. Reports can be emailed daily.
Cons
Reports can be cumbersome looking with a lot of fields that are not necessarily helpful but what you need you can get- just spend some time with help desk customizing them. Sometimes the carrier network needs to be switched but they get it resolved quickly.