TCN

RATING:

4.5

(53)

About TCN

TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotive, and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email, and mobile SMS. Key features include an autodialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM), and reporting. TCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting, and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite, and a suite for the visua...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TCN Pricing

Contact TCN for additional pricing information.

Starting price: 

$65.00 per month

Free trial: 

Available

Free version: 

Not Available

Agent transfers
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TCN Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TCN

1 - 5 of 53 Reviews

User Profile

Matt

Verified reviewer

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Cloud Dialer - Leader of the Pack

The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

PROS

I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!

CONS

WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

Vendor Response

Thanks Matt. Your feedback has been shared with development team.

Replied February 2019

Bridget

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Simplistic and Compliant Cloud Call Center

could not have asked for a better support team, and when I have new ideas and projects they are always willing and wanting to provide a valued product for success

PROS

Support is swift and accurate, and works smoothly for our remote call centers, set up and implementation for initial setup and newly added call flows is simple and easy to manage, agent dashboard gives you back the onsite floor for managers monitoring their remote workers

CONS

I would like to have an option as a manger to open an agent app tab, organization tab, and Backoffice tab all at the same time

Reason for choosing TCN

No contract and great terms and team plus the ACA active compliance changes were a big pull to this decision

Reasons for switching to TCN

MiCollab required agent cell phone use for the calls and due to repeated reach outs to their cell phone would cause some spam blocking and we did not want to use personal devices for the calls this allowed us to use our assigned computers

Julie

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2023

Collection Calls

PROS

The agent format is user-friendly and has been easy for our collectors to learn and navigate. Integration with our collection software (Collect!) enables us to seamlessly create and upload call campaigns, then download the results into the collection files for documentation of the account activity.

CONS

We have found some areas of in-depth rule-setting to be confusing and even with technical support, we have been unable to get campaigns to follow the rules we have set (or attempted to set); i.e. the number of attempts made when a phone number is determined to be invalid. We have also found that the predictive intelligence struggles to differentiate between answering machines or auto-attendants versus a human being. It would also be nice to have some additional measures in place to help with time zone related compliance.

christian

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Class A Company, Premier Dialing Solution

One of the best companies we have ever worked with

PROS

I would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

CONS

I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.

Reason for choosing TCN

Came down to working with people you can trust. These guys were not pushy salesman, they are honest - this is what we can offer - no contract so if you want to go somewhere else so be it. They don't have to lock you into a product because their support is so good.

JOHN

Financial Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

TCN Customer Relationships

Working with TCN for over 2 years has been a pleasure. They have always been able to meet our needs and continue to grow and develop new processes to improve our experience.

PROS

TCN provides most if not all features of competitors at a much more affordable price point. What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response. With previous companies, this was not the case, and would sometimes cause delay in new development or impact revenue. Also, there has hardly been any downtime to speak of compared to regular outages experienced with a much larger competitor company.

CONS

I cannot think of any complaints at this time.

Reason for choosing TCN

Inititially the price point was the deciding factor.

Reasons for switching to TCN

Cost was the reason at the time when we decided to switch.