About TCN

TCN is a cloud-based call center solution that caters to various industry verticals including health care, automotive and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email and mobile SMS. Key features include an auto dialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM) and reporting.

TCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite and a suite for the ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

10 Reviews of TCN

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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February 2019

Matt from THE PREFERRED GROUP OF TAMPA

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Cloud Dialer - Leader of the Pack

The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

Pros

I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!

Cons

WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

Response from TCN

Replied February 2019

Thanks Matt. Your feedback has been shared with development team.

May 2020

christian from KBR INC

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

Class A Company, Premier Dialing Solution

One of the best companies we have ever worked with

Pros

I would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Cons

I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.

Reasons for Choosing TCN

Came down to working with people you can trust. These guys were not pushy salesman, they are honest - this is what we can offer - no contract so if you want to go somewhere else so be it. They don't have to lock you into a product because their support is so good.

March 2019

Yvonne from Zenith-American Solutions

Company Size: 10,000+ employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

March 2019

Not the Most Positive of Reviews

It seems to have excellent potential. It is good during the call itself (except for sound quality), but the documentation process is onerous.

Pros

This software seems easy for users to click to transfer, hold and resume. Calls are recorded for quality. Seems flexible in some ways for bundled/complementary service (with ISSI).

Cons

The GUI scrolls to the bottom over and over use rather than situating at the top for a new call. There are FAR TOO MANY fields to use or to have to skip over. Topics and SubTopics (documenting calls) are VERY unwieldy and far too challenging to adequately review for real time selection (and this is for my portion that has a GENEROUS 2 minutes) to complete required fields. Too numerous and too much replication. A selected topic should predicate a separate list of subtopics rather than repeating all in both section. VoIP sound quality is poor. With many interpreted calls it can be time consuming.

April 2018

Vincent from Cascade Receivables Management LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Effective & Easy to Use Hosted Dialer with Great Support

Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.

Pros

Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases.

Cons

If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.

February 2019

Stephanie from PCMS

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

LOVE, LOVE LOVE TCN!!

TCN allows my reps to take and make more calls than usual. It gives me daily reports as to the work performed. The service and response time is excellant. The TCN reps are absolutely willing to help without any attitude even when I am having a hard time following or asking the same questions.

Pros

I like the easy set up for campaigns. I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.

Cons

There is a lot I still do not understand or utilize. Sometimes the intricate ins and outs make it difficult to follow and understand.

Response from TCN

Replied February 2019

Thanks for the great feedback! Your feedback has been shared with development team.

March 2019

Ken from CMRE Financial Services, Inc.

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Administrative Director of Operations

TCN has been a fantastic partner to my company for many, many year. Have also used TCN with a prior employer and have nothing but positive things to say about TCN.

Pros

The software is very reliable with minimal downtime. The data is consistently accurate. As good as the software is, the supporting team from TCN is even better.

Cons

Would like functionality to set different rules for limiting contact frequency for a phone number so that a client like me can have X days for client ABC and Y for client DEF or based upon account strategy.

December 2017

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2017

Very good product and integrates with our software platform.

Reaching consumers

Pros

Continuous improvement and development- company is innovative and is always moving forward. Reports can be emailed daily.

Cons

Reports can be cumbersome looking with a lot of fields that are not necessarily helpful but what you need you can get- just spend some time with help desk customizing them. Sometimes the carrier network needs to be switched but they get it resolved quickly.

December 2017

Stephanie from Preferred CMS

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2017

Easy to handle and maneuver through

Pros

The ease of finding recordings and how many times a number was called. The ability to monitor length of time the reps remain on a certain status.

Cons

The inability to receive a message from the reps. There are times I send messages to the reps that I would like an answer immediately without having to barge.

March 2019

jason from Moyer Indoor/Outdoor

Company Size: 201-500 employees

Industry: Facilities Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

New to TCN

I use TCN to call all our customers in advance of their upcoming service dates. Calling 20 routes with at least 20-25 customers a day would be impossible for me to finish everyday. Thanks TCN!!!

Pros

The ease of use is number one on my list of pros. I've been using TCN for only 4 months now and it's made my job as a dispatcher a lot easier. My second favorite part is the speed in which things get done. All my calls are done faster than I can believe!

Cons

The only real con about it is that I didn't know about it sooner.

May 2019

Bhagvan from Architect Corner

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2019

TCN customer experience

Overall is good and needs improvement on user experience and mobile channel.

Pros

The functionality and features are very good and useful.

Cons

user experience needs to be improved and mobile channel will be a good option.