The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!

WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

could not have asked for a better support team, and when I have new ideas and projects they are always willing and wanting to provide a valued product for success

Support is swift and accurate, and works smoothly for our remote call centers, set up and implementation for initial setup and newly added call flows is simple and easy to manage, agent dashboard gives you back the onsite floor for managers monitoring their remote workers

I would like to have an option as a manger to open an agent app tab, organization tab, and Backoffice tab all at the same time

The agent format is user-friendly and has been easy for our collectors to learn and navigate. Integration with our collection software (Collect!) enables us to seamlessly create and upload call campaigns, then download the results into the collection files for documentation of the account activity.

We have found some areas of in-depth rule-setting to be confusing and even with technical support, we have been unable to get campaigns to follow the rules we have set (or attempted to set); i.e. the number of attempts made when a phone number is determined to be invalid. We have also found that the predictive intelligence struggles to differentiate between answering machines or auto-attendants versus a human being. It would also be nice to have some additional measures in place to help with time zone related compliance.

I am happy overall with TCN. I like how the dialer works and the support you get when you do need it.

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

How long recordings are stored. I wish recordings would be saved for a longer timeframe before you have to start paying for it.

One of the best companies we have ever worked with

I would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.