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tcnp 3 User Reviews
OVERALL RATING
Showing 1 - 5 of 11 reviews

Matt
Verified reviewer
Company size: 11-50 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
February 2019
Cloud Dialer - Leader of the Pack
The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.
Pros
I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!
Cons
WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

Response from TCN
Thanks Matt. Your feedback has been shared with development team.
Replied February 2019
christian
Company size: 51-200 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
May 2020
Class A Company, Premier Dialing Solution
One of the best companies we have ever worked with
Pros
I would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.
Cons
I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.
Reasons for choosing tcnp 3
Came down to working with people you can trust. These guys were not pushy salesman, they are honest - this is what we can offer - no contract so if you want to go somewhere else so be it. They don't have to lock you into a product because their support is so good.
Gianpier
Company size: 11-50 employees
Industry: Environmental Services
Time used: Less than 6 months
Review Source
March 2022
Terrible Dialer, Terrible Experience
Very Bad
Pros
I honestly can't pick out a single thing that this dialer did well either than it being customizable
Cons
Customer Service is terrible. I have had multiple breakdowns and glitches. I'm 2 months in and already switching to another dialer because of the lack of customer service and the fact that they thought it was a good idea to put someone in customer support who seemed to pick up every time who doesn't actually know how to use the dialer. They then proceeded to say I needed to get sent over to my sales rep who vacationed every other week. Overall highly do not recommend and with me trying to save a couple dollars I have lost thousands in hours of my callers sitting around.
Reasons for switching to tcnp 3
Cheaper
Vincent
Verified reviewer
Company size: 11-50 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
April 2018
Effective & Easy to Use Hosted Dialer with Great Support
Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.
Pros
Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases.
Cons
If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.
Yvonne
Company size: 10,000+ employees
Industry: Human Resources
Time used: Less than 2 years
Review Source: Capterra
March 2019
Not the Most Positive of Reviews
It seems to have excellent potential. It is good during the call itself (except for sound quality), but the documentation process is onerous.
Pros
This software seems easy for users to click to transfer, hold and resume. Calls are recorded for quality. Seems flexible in some ways for bundled/complementary service (with ISSI).
Cons
The GUI scrolls to the bottom over and over use rather than situating at the top for a new call. There are FAR TOO MANY fields to use or to have to skip over. Topics and SubTopics (documenting calls) are VERY unwieldy and far too challenging to adequately review for real time selection (and this is for my portion that has a GENEROUS 2 minutes) to complete required fields. Too numerous and too much replication. A selected topic should predicate a separate list of subtopics rather than repeating all in both section. VoIP sound quality is poor. With many interpreted calls it can be time consuming.