The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!

WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

could not have asked for a better support team, and when I have new ideas and projects they are always willing and wanting to provide a valued product for success

Support is swift and accurate, and works smoothly for our remote call centers, set up and implementation for initial setup and newly added call flows is simple and easy to manage, agent dashboard gives you back the onsite floor for managers monitoring their remote workers

I would like to have an option as a manger to open an agent app tab, organization tab, and Backoffice tab all at the same time

The agent format is user-friendly and has been easy for our collectors to learn and navigate. Integration with our collection software (Collect!) enables us to seamlessly create and upload call campaigns, then download the results into the collection files for documentation of the account activity.

We have found some areas of in-depth rule-setting to be confusing and even with technical support, we have been unable to get campaigns to follow the rules we have set (or attempted to set); i.e. the number of attempts made when a phone number is determined to be invalid. We have also found that the predictive intelligence struggles to differentiate between answering machines or auto-attendants versus a human being. It would also be nice to have some additional measures in place to help with time zone related compliance.

I am happy overall with TCN. I like how the dialer works and the support you get when you do need it.

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

How long recordings are stored. I wish recordings would be saved for a longer timeframe before you have to start paying for it.

One of the best companies we have ever worked with

I would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.

Working with TCN for over 2 years has been a pleasure. They have always been able to meet our needs and continue to grow and develop new processes to improve our experience.

TCN provides most if not all features of competitors at a much more affordable price point. What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response. With previous companies, this was not the case, and would sometimes cause delay in new development or impact revenue. Also, there has hardly been any downtime to speak of compared to regular outages experienced with a much larger competitor company.

I cannot think of any complaints at this time.

Customer service is awesome! Always a quick response from TCN when I have an issue. They have been very helpful with setup and changes.

Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them somewhere else.

Worth the price for the dailer segment, adherence to compliance

Expert technical support team and speed of implementation or revising existing queues is the prime takeaway for this tool

Ease of building reporting template specific to inbound environment. Had to spend time in building templates

Absolutely LOVE this product. I have implemented many call centers, using multiple software's and/or platforms; and TCN is BY FAR the best! Our customer service and account manager are UNMATCHED!

I love how integrative TCN has adapted to be over the years.

BI needs more customizations for exports (prettier templates, the ability to insert logos on certain templates, etc.)

TCN is a great company to work with. Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation. The dialer itself is great. It was easy to train the collection department on.

Finding the best algorithm for our team. Some days are better than others.

TCN provides us with all of the functionality we need to support our clients and integrates well with the CRM solution we are using.

Most impacting is the inbound call routing. We do plan to use the ringless voice mail more in the future as well as the workforce management tool.

We currently don't have the ability to record outbound calls.

Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.

Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases.

If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.

It seems to have excellent potential. It is good during the call itself (except for sound quality), but the documentation process is onerous.

This software seems easy for users to click to transfer, hold and resume. Calls are recorded for quality. Seems flexible in some ways for bundled/complementary service (with ISSI).

The GUI scrolls to the bottom over and over use rather than situating at the top for a new call. There are FAR TOO MANY fields to use or to have to skip over. Topics and SubTopics (documenting calls) are VERY unwieldy and far too challenging to adequately review for real time selection (and this is for my portion that has a GENEROUS 2 minutes) to complete required fields. Too numerous and too much replication. A selected topic should predicate a separate list of subtopics rather than repeating all in both section. VoIP sound quality is poor. With many interpreted calls it can be time consuming.

Ease of Deployment. Interface was easy to teach to new reps.

It's still early in the process. I'd have to poke around a bit more to give critiques.

Brilliance in every aspect of a company, from the product itself, the ease of use, the endless possibilities of customized integrations and enhancements, makes it hard to even dream of strategizing a solution that isn't readily offered and available NOW. Support is top tier, responsive, courteous, and polite but most importantly, ALWAYS finds a resolution.

Not a single thing, but i have got to make this answer 40 characters.

Enjoy using the product and working with the TCN team.

Reporting and ease of use help make this product preferrable over competitors.

The dated feel of the UI, the difficulty dilenating between teams.

TCN allows my reps to take and make more calls than usual. It gives me daily reports as to the work performed. The service and response time is excellant. The TCN reps are absolutely willing to help without any attitude even when I am having a hard time following or asking the same questions.

I like the easy set up for campaigns. I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.

There is a lot I still do not understand or utilize. Sometimes the intricate ins and outs make it difficult to follow and understand.

we have used global connect, tcn purchased them and the product is great and have always rcvd excellent customer service

Using this products helps increase the amount of calls that come in on a daily basis

I cant think of anything that i dislike about this product

I like the multi use functions of TCN. When TCN was first implemented, we had a short tutorial and were able to use it with no issues.

Sometimes it does this thing where it logs you out on it's own, sometimes while you're on a call. Another issue is sometimes, we're unable to transfer calls.

I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training.

The least I like about TCN is sometime the TCN will stop working and it shows an Error, and you have to restart TCN.

TCN has been a fantastic partner to my company for many, many year. Have also used TCN with a prior employer and have nothing but positive things to say about TCN.

The software is very reliable with minimal downtime. The data is consistently accurate. As good as the software is, the supporting team from TCN is even better.

Would like functionality to set different rules for limiting contact frequency for a phone number so that a client like me can have X days for client ABC and Y for client DEF or based upon account strategy.

The ability to make adjustments to many of the individual call center items myself, without needing to reach out to TCN. Assistance is generally quick and responsive.

The time it takes for the integration of new aspects of the software.

Support team is great. I have had a much better experience with TCN helping set up call functions than other companies.

I am probably not aware of some things that could make my experience better.

TCN is easy to use on both agent and management sides. the reporting makes tracking easy. The ability to QA calls is easy

The old version would "go down" a lot, but t he newer version is great

It's a great company to deal with. Issues are fixed or emails are answered quick.

I love the customer support. When there is an issue it is fixed quickly.

The change, getting use to a new dialing system