--- title: "Telzio Software Reviews, Demo & Pricing - 2026" description: "Review of Telzio Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/telzio-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Telzio Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/telzio-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/telzio-profile/alternatives/) # Telzio Review From $50/month Free trial 1 plan Wondering if Telzio is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Telzio 4.5 [(35)](https://www.softwareadvice.com/call-center/telzio-profile/reviews/) Pricing Starting at $50.00 usage based per month ### About Telzio Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows professionals to connect calls with the phone network so businesses don’t have to look for a third-party SIP provider. The key features include call management, account management, conferencing and voicemail. The Call flow feature enables professionals to route incoming calls to available team members. Managers can create visual flow charts to track routing process to ensure organized workflows. The solution is priced on pay-as-you-go model with no monthly or annual subscriptions. The pricing suits the needs of small businesses and startups. The platform can be integrated with third-party solutions such as Vtiger, Zapier, Stripe, Google Analytics and Webhooks that helps users with additional features and modules. Its phone system includes PBX applications, such as an auto attendant, conferencing calling and hold music. Wondering if Telzio is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Telzio User Interface ## Popular Telzio Alternatives Main Product Telzio 4.5 [(35)](https://www.softwareadvice.com/call-center/telzio-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.53Value for money - 4.85Customer support - 4.57Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11142)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14669)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.54Functionality Pricing Starting at $14.99 per month Get Price ## Telzio Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Basic $50.00 usage based, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Telzio Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Telzio Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Automated Attendant Callback Scheduling Call Center Management Call Conferencing Call Disposition Call List Management Call Queues Call Reporting Call Routing Call Screening Call Tracking Chat/Messaging Collaboration Tools Conferencing Contact Database Contact Management CRM Customizable Reports Dashboard Fax Management For Cloud Phone Systems Interaction Tracking IVR Monitoring Multi-Channel Communication Online Voice Transmission PBX Purchasing & Receiving Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Recording Reporting & Statistics Role-Based Permissions SIP Trunking SMS Messaging Text to Speech Third-Party Integrations Unified Communications Voicemail Transcription VoIP Connection ## Telzio User Reviews ## Telzio customer ratings - Overall rating: 4.5/5 - Total reviews: 35 ### Rating distribution - 5 stars: 25 reviews (71%) - 4 stars: 7 reviews (20%) - 3 stars: 1 reviews (3%) - 2 stars: 1 reviews (3%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### Telzio - Overall rating: 5/5 - Reviewer: Kristina J. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Telzio has allowed my company to have an easy to use but great company phone system. You can set it up so that not everyone that is on the system will receive every call. We have 3 different phone lines that come into ours, and it is very easy to tell what phone line the incoming call dialed. Also it is very easy to place a call on hold, or transfer to another person. Use can also use it to inter-call between the company. Through the website you can also send text messages and fax. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use. You sign up, and then can start using. It takes no time to get used to the setup, and is very user friendly. #### Cons It does not often work great if you start a call on Wifi and then need to switch to cellular data, most often it will loose the call. --- ### Simple to use VoIP solution - Overall rating: 5/5 - Reviewer: Clarelle V. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We use Telzio daily to monitor phone calls for internal quality assurance and to easily update call flows or recorded messages—such as changes to store hours. We've also had a great experience with their customer service, which has been consistently responsive and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use web dashboard and mobile app. The company uses this on both their work computers and mobile. Customer support is always responsive. Any issue you have with Telzio can easily be troubleshoot if you look at their FAQ page. Setup is straightforward, and managing users, numbers, and call flows is seamless. #### Cons Honestly, we have no complaints so far. As I mentioned, customer support is always responsive if there is an issue. --- ### not great value - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Our medical practice has lost HUNDREDS of clients because of an issue with this app and we got about [SENSITIVE CONTENT] back #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The ease of using on multiple devices, I like the ability to set up different call flows #### Cons interface hard to use, voicemails are easy to miss, customer support is suboptimal. You ask for features they don't get done and you only realize a year later when you would have desperately needed a conversation to get recorded. Point of contact is defensive and not taking responsibility #### Reasons for choosing Telzio it appeared as an up and coming good product. A year later, it's still in beta testing while VERY expensive #### Reasons for switching to Telzio volume --- ### Cost effective & reliable - Overall rating: 5/5 - Reviewer: Jim J. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has been a perfect fit for our small business. Cost effective, reliable, features we need. Because we have many users but few lines and only basic calling needs, Telzio has kept us from breaking the bank on our phone system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up cloud hosted VOIP system. Plenty of features. Excellent value. #### Cons Integration with Grandstream phones doesn't always work well, that may be a problem with the phones. --- ### Review from Entropya - Overall rating: 4/5 - Reviewer: Radu B. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Creating and using US numbers is straightforward and easy. The custom plan that was offered to us provides good value. #### Cons We cannot receive SMS on the Swiss and Romanian numbers. --- ### Highly Satisfied with our time with Telzio - Overall rating: 5/5 - Reviewer: Kathryn S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, we are highly satisfied with Telzio. Since our initial test, we've moved virtually all of our clients over to Telzio. The ease in which we can set up, make changes and receive customized personal help has been truly remarkable. We've worked with a number of providers and this by far has been our favorite experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Strongest feature by far for us has been how user friendly setting up Call Flows are. Because we are able to manage users, devices, call handling on such a granular level, we can truly direct our callers where we need them when and how is best. #### Cons The online Telzio calling features aren't as strong as they could be. We'd love to see a desktop app instead of needing to use a web based calling system. #### Reasons for switching to Telzio Initially we began looking at Telzio because of wanting to pay based on minutes used. Once we looked into your system, we loved the flexibility of your dashboard. Working with Telzio staff has been a great experience. --- ### Growing Company getting Great Support - Overall rating: 4/5 - Reviewer: Lucas M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We use Telzio as for our clients to contact us for customer support and purchasing. It works exactly as advertised and it has been simple to implement, add users, add different call flows, and track employee calls. The follow up from your customer support and sales team has been exceptional. They have followed up with me regarding features and requirements that amidst a company merger I often had far in the back of my mind but needed to get done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The interface to setup call flows is very simple, flexible, and immediate. Usage data presentation is attractive and fairly easy to extract for reporting purposes. #### Cons There are features that are not yet implemented that would be nice. Better text message support (ie 5 digit text numbers in particular). Also, ringing folks in a queue in the same order every time opposed to the person who hasn't received a call in the longest time. #### Reasons for choosing Telzio 3CX was incredibly complicated and required multiple systems to get setup, implemented, and functioning. To many points of failure that did not belong to 3CX. While their feature set was huge, all of it would have been very difficult and niche to setup (anyone can login to Telzio and quickly understand how to use it). Can't remember with Dialpad. #### Reasons for switching to Telzio Limited flexibility with call flow handling and reporting. Limited and/or expensive international support. #### Vendor response Thank you for your great review, Lukas! Ease of use and rapid configuration is one of our top priorities, so we are thrilled to hear that. We do in fact offer shortcodes for texting (5-digit codes). If it's something you'd be interested in, please reach out to us to get started. Replied December 2021 --- ### Telzio - Really Good VOIP Option for Modern Teams - Overall rating: 5/5 - Reviewer: Justin A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience so far with Telzio has been really good. I was looking for an effective alternative to Dialpad and it's proven to be a good one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think that Telzio has a super clean and functional user interface. The platform is easy to use and integrate and the mobile app provides full featured functionality on the go, which is a must for any modern professionals business phone needs. #### Cons The only thing thus far that I don't like is the number to plan assignment requirements. It seems somewhat counter-intuitive and not super easy to understand. --- ### Great system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wonderful customer service. Barely any issues and the issues that did arise were taken care of quickly. #### Cons There were minor issues occasionally.... --- ### Great solution for our needs! - Overall rating: 4/5 - Reviewer: Brooke P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Easy solution for our basic needs - but fully customizable too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Telzio was easy to signup, setup, and we are excited to continue exploring their services. #### Cons So far we have not encountered any disadvantages using the Telzio service. --- Showing 1 - 10 of 35 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/telzio-profile/reviews/) ## Telzio Popular Comparisons [VoIP.ms vs Telzio](https://www.softwareadvice.com/call-center/telzio-profile/vs/voipms/)[Microsoft Teams vs Telzio](https://www.softwareadvice.com/voip/microsoft-teams-profile/vs/telzio/)[Nextiva vs Telzio](https://www.softwareadvice.com/compare/2683-Nextiva/vs/162292-telzio/)[Wildix vs Telzio](https://www.softwareadvice.com/call-center/telzio-profile/vs/wildix/)[Zoom Workplace vs Telzio](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/162292-telzio/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/telzio-profile/alternatives/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **5** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **4** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **3** times Stuck Between Options? 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