# Telzio Software Reviews, Demo & Pricing - 2026 > Review of Telzio Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/telzio-profile --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Telzio Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/telzio-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/telzio-profile/alternatives/) # Telzio 2026: Benefits, Features & Pricing Wondering if Telzio is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Telzio 4.5 [(35)](https://www.softwareadvice.com/call-center/telzio-profile/reviews/) Pricing Starting at $50.00 per month ### About Telzio Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows professionals to connect calls with the phone network so businesses don’t have to look for a third-party SIP provider. The key features include call management, account management, conferencing and voicemail. The Call flow feature enables professionals to route incoming calls to available team members. Managers can create visual flow charts to track routing process to ensure organized workflows. The solution is priced on pay-as-you-go model with no monthly or annual subscriptions. The pricing suits the needs of small businesses and startups. The platform can be integrated with third-party solutions such as Vtiger, Zapier, Stripe, Google Analytics and Webhooks that helps users with additional features and modules. Its phone system includes PBX applications, such as an auto attendant, conferencing calling and hold music. Wondering if Telzio is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Telzio User Interface ## Popular Telzio Alternatives Main Product Telzio 4.5 [(35)](https://www.softwareadvice.com/call-center/telzio-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.53Value for money - 4.85Customer support - 4.57Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11050)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.43Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14604)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price ## Telzio Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Basic $50.00 usage based, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Telzio Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Telzio Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Automated Attendant Callback Scheduling Call Center Management Call Conferencing Call Disposition Call List Management Call Queues Call Reporting Call Routing Call Screening Call Tracking Chat/Messaging Collaboration Tools Conferencing Contact Database Contact Management CRM Customizable Reports Dashboard Fax Management For Cloud Phone Systems Interaction Tracking IVR Monitoring Multi-Channel Communication Online Voice Transmission PBX Purchasing & Receiving Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Recording Reporting & Statistics Role-Based Permissions SIP Trunking SMS Messaging Text to Speech Third-Party Integrations Unified Communications Voicemail Transcription VoIP Connection ## Telzio User Reviews Overall Rating 4.5 Ratings Breakdown 5 71% 4 20% 3 3% 2 3% 1 3% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.8 Functionality 4.6 Kristina J. Verified reviewer Printing 2-10 employees Used daily for less than 2 years Review source Reviewed January 2019 Telzio 5 Telzio has allowed my company to have an easy to use but great company phone system. You can set it up so that not everyone that is on the system will receive every call. We have 3 different phone lines that come into ours, and it is very easy to tell what phone line the incoming call dialed. Also it is very easy to place a call on hold, or transfer to another person. Use can also use it to inter-call between the company. Through the website you can also send text messages and fax. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: How easy it is to use. You sign up, and then can start using. It takes no time to get used to the setup, and is very user friendly. Cons: It does not often work great if you start a call on Wifi and then need to switch to cellular data, most often it will loose the call. Read More CV Clarelle V. Verified reviewer Building Materials 11-50 employees Used daily for more than 2 years Review source Reviewed May 2025 Simple to use VoIP solution 5 We use Telzio daily to monitor phone calls for internal quality assurance and to easily update call flows or recorded messages—such as changes to store hours. We've also had a great experience with their customer service, which has been consistently responsive and helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to use web dashboard and mobile app. The company uses this on both their work computers and mobile. Customer support is always responsive. Any issue you have with Telzio can easily be troubleshoot if you look at their FAQ page. Setup is straightforward, and managing users, numbers, and call flows is seamless. Cons: Honestly, we have no complaints so far. As I mentioned, customer support is always responsive if there is an issue. Read More VR Verified Reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 2 years Review source Reviewed September 2020 not great value 2 Our medical practice has lost HUNDREDS of clients because of an issue with this app and we got about \[SENSITIVE CONTENT\] back Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 2 Functionality Pros: The ease of using on multiple devices, I like the ability to set up different call flows Cons: interface hard to use, voicemails are easy to miss, customer support is suboptimal. You ask for features they don't get done and you only realize a year later when you would have desperately needed a conversation to get recorded. Point of contact is defensive and not taking responsibility Reasons for choosing Telzio it appeared as an up and coming good product. A year later, it's still in beta testing while VERY expensive Reasons for switching to Telzio volume Read More JJ Jim J. Verified reviewer Electrical/ Electronic Manufacturing 11-50 employees Used daily for more than 2 years Review source Reviewed April 2025 Cost effective & reliable 5 It has been a perfect fit for our small business. Cost effective, reliable, features we need. Because we have many users but few lines and only basic calling needs, Telzio has kept us from breaking the bank on our phone system. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to set up cloud hosted VOIP system. Plenty of features. Excellent value. Cons: Integration with Grandstream phones doesn't always work well, that may be a problem with the phones. Read More RB Radu B. Verified reviewer Computer Networking 2-10 employees Used weekly for less than 6 months Review source Reviewed March 2025 Review from Entropya 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Creating and using US numbers is straightforward and easy. The custom plan that was offered to us provides good value. Cons: We cannot receive SMS on the Swiss and Romanian numbers. Read More KS Kathryn S. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Review source Reviewed November 2023 Highly Satisfied with our time with Telzio 5 Overall, we are highly satisfied with Telzio. Since our initial test, we've moved virtually all of our clients over to Telzio. The ease in which we can set up, make changes and receive customized personal help has been truly remarkable. We've worked with a number of providers and this by far has been our favorite experience. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Strongest feature by far for us has been how user friendly setting up Call Flows are. Because we are able to manage users, devices, call handling on such a granular level, we can truly direct our callers where we need them when and how is best. Cons: The online Telzio calling features aren't as strong as they could be. We'd love to see a desktop app instead of needing to use a web based calling system. Reasons for switching to Telzio Initially we began looking at Telzio because of wanting to pay based on minutes used. Once we looked into your system, we loved the flexibility of your dashboard. Working with Telzio staff has been a great experience. Read More LM Lucas M. Verified reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed December 2021 Growing Company getting Great Support 4 We use Telzio as for our clients to contact us for customer support and purchasing. It works exactly as advertised and it has been simple to implement, add users, add different call flows, and track employee calls. The follow up from your customer support and sales team has been exceptional. They have followed up with me regarding features and requirements that amidst a company merger I often had far in the back of my mind but needed to get done. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: The interface to setup call flows is very simple, flexible, and immediate. Usage data presentation is attractive and fairly easy to extract for reporting purposes. Cons: There are features that are not yet implemented that would be nice. Better text message support (ie 5 digit text numbers in particular). Also, ringing folks in a queue in the same order every time opposed to the person who hasn't received a call in the longest time. Reasons for choosing Telzio 3CX was incredibly complicated and required multiple systems to get setup, implemented, and functioning. To many points of failure that did not belong to 3CX. While their feature set was huge, all of it would have been very difficult and niche to setup (anyone can login to Telzio and quickly understand how to use it). Can't remember with Dialpad. Reasons for switching to Telzio Limited flexibility with call flow handling and reporting. Limited and/or expensive international support. Vendor Response Thank you for your great review, Lukas! Ease of use and rapid configuration is one of our top priorities, so we are thrilled to hear that. We do in fact offer shortcodes for texting (5-digit codes). If it's something you'd be interested in, please reach out to us to get started. Replied December 2021 Read More Justin A. Verified reviewer Marketing and Advertising 2-10 employees Used daily for free trial Review source Reviewed October 2018 Telzio - Really Good VOIP Option for Modern Teams 5 Overall my experience so far with Telzio has been really good. I was looking for an effective alternative to Dialpad and it's proven to be a good one. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I think that Telzio has a super clean and functional user interface. The platform is easy to use and integrate and the mobile app provides full featured functionality on the go, which is a must for any modern professionals business phone needs. Cons: The only thing thus far that I don't like is the number to plan assignment requirements. It seems somewhat counter-intuitive and not super easy to understand. Read More VR Verified Reviewer Apparel & Fashion 2-10 employees Used daily for less than 12 months Review source Reviewed September 2018 Great system 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Wonderful customer service. Barely any issues and the issues that did arise were taken care of quickly. Cons: There were minor issues occasionally.... Read More Brooke P. Verified reviewer Health, Wellness and Fitness 2-10 employees Used weekly for less than 6 months Review source Reviewed May 2023 Great solution for our needs! 4 Easy solution for our basic needs - but fully customizable too. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Telzio was easy to signup, setup, and we are excited to continue exploring their services. Cons: So far we have not encountered any disadvantages using the Telzio service. Read More Showing 1 - 10 of 35 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/telzio-profile/reviews/) ## Telzio Popular Comparisons [VoIP.ms vs Telzio](https://www.softwareadvice.com/call-center/telzio-profile/vs/voipms/)[Microsoft Teams vs Telzio](https://www.softwareadvice.com/voip/microsoft-teams-profile/vs/telzio/)[Wildix vs Telzio](https://www.softwareadvice.com/call-center/telzio-profile/vs/wildix/)[Nextiva vs Telzio](https://www.softwareadvice.com/compare/2683-Nextiva/vs/162292-telzio/)[Zoom Workplace vs Telzio](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/162292-telzio/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/telzio-profile/alternatives/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times Stuck Between Options? 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