Tenfold software


145 reviews(5.0/5)
145 reviews(5.0/5)

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.

Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.

Tenfold can be implemented with little to no change to existing IT infrastructure.

Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.

Supported Operating System(s):
Web browser (OS agnostic)

145 Reviews of Tenfold

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  • Kevin from Wayfair

    Number of employees: 5,001-10,000 employees

    September 2018

    Streamlines Communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The feature runs rather smoothly when working.

    Cons

    Consistently breaks down. Customer support has been helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • G. from Fogelman

    Number of employees: 501-1,000 employees

    August 2018

    Awesome product for company conference calls and interoffice communication

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Tenfold has helped us be more efficient in our conference calls with different properties and owners. We are able to keep up with call logs and even share notes and comments with each other while in sessions. You can use pop ups also for quick answers to questions.

    Cons

    There are no cons. It has been a great addition for us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Great tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Tenfold is a great tool for tracking calls. It enables us to quickly track and log calls. The click to dial feature has been the most time saving tool. We have to make lots of calls and this helps immensely!

    Cons

    While I do love almost everything about Tenfold, sometime the notifications can be a little bit disruptive. Minor complaint!

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Kacee from The ExecRanks

    Specialty: Software / IT

    Number of employees: 51-200 employees

    August 2018

    Useful tool

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The is product is easy to use and a useful tracking tool. On occasion there can be a glitch but luckily customer service is excellent. They are responsive and quick to fix any issues.

    Cons

    While I do appreciate the quick alerts, sometimes the notifications can be too much. Often times they disrupt what I am doing. Minor convenience though!

    This review was submitted organically. No incentive was offered
    Review Source
  • Clarence from RunTitle

    Specialty: Real Estate

    Number of employees: 11-50 employees

    July 2018

    Great solution to streamline calling process

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Highly recommended as an add-on to your CRM!

    Pros

    In-browser widget to log calls into CRM, complete with call dispositions, appointment setting, etc. Click to dial is a great feature too! Great metrics tracking

    Cons

    Sometimes the click to dial function requires a couple of clicks, or a browser restart. Other than that, the functions provided are great!

    This review was submitted organically. No incentive was offered
    Review Source
  • Joe from Exact Data

    Specialty: Advertising

    Number of employees: 51-200 employees

    July 2018

    Seamless, lightweight, has come a long way

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Plays quite nice with Sugar, has only become more stable, and the additional tracking it enables has allowed me to catch mistakes and miscues in new staff faster, and in new ways. Truly introduced some irreplaceable KPIs for us.

    Cons

    Very rarely some pages turn off the click to dial function, its very rare and you usually only have to refresh. "quality connect" counts occasionally feel arbitrary.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nidhi from LogMeIn

    Specialty: Software / IT

    Number of employees: 1,001-5,000 employees

    July 2018

    Easy of Use, call loggings

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Overall good tool.

    Pros

    Ease of use, call logging, Very useful tool for us to save time and easily can find the right contact numbers in CRM

    Cons

    Sometimes this doesn't work and support for this. Customer support is not that great for this tool.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    July 2018

    Easy to use click to dial l

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to make calls and record notes quickly.

    Pros

    I like that
    Tenfold integrates with sales force and our phone system. It makes the task of dialing easier.

    Cons

    I don't think there is anything other than bring able to build a list of prospects and load them in the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tevin from India Today

    Number of employees: 1,001-5,000 employees

    July 2018

    A superb tool to make and track official calls.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption.

    Cons

    Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Candice from MedPro healthcare staffing

    Specialty: Healthcare / Medicine

    Number of employees: 51-200 employees

    June 2018

    Overall great experience!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience!!!

    Cons

    Overall great experience!!! Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold.

    This review was submitted organically. No incentive was offered
    Review Source
  • Josh from Four Star Greenhouse

    Specialty: Agriculture

    Number of employees: 51-200 employees

    June 2018

    Provides huge value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial. Would recommend to anyone.

    Cons

    No real cons - It's incredibly easy to leave call notes and identify who is on the line. The dashboard and analytics are great for management to keep track of the day to day and it helps drive a competitive sales team.

    This review was submitted organically. No incentive was offered
    Review Source
  • Chase from CA Realty Training

    Specialty: Education

    Number of employees: 11-50 employees

    June 2018

    Makes business easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes the ease of taking notes per call a breeze. You don't need to jump around different programs.

    Cons

    They need to create the extension for safari and it would be a kick out the ball park. No other cons.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kevin from Exact Data

    Specialty: Advertising

    Number of employees: 51-200 employees

    June 2018

    It Makes Everything SO Much Easier

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales.

    Cons

    There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    May 2018

    Its a great set up and I like the function of it and how simple it is.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes my job easier and simple to get my tasks done each day.

    Pros

    I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in.

    Cons

    The one thing is hard for me is that sometimes the buttons don't work and it makes it difficult to log your calls.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rusty from Wayfair.com

    Number of employees: 1,001-5,000 employees

    May 2018

    Effective Tool for organizing incoming information and pipeline management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    overall improved organization with information regarding customer needs. Pipeline management, and tracking performance by reps are by far the most benefit

    Pros

    the short cutt to customer accounts in salesforce with the briefcase. the ease of access to a specific customer is very useful

    Cons

    it tends to get a little bit buggy, and not report to additional systems very well. The system seems to get more temperamental when we add a large number of users at one time or need to run multiple plug ins

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessica from Wayfair

    May 2018

    Easy and Efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how it integrates with Salesforce so easily. Helps my account stay organized by being able to input notes and track calls.

    Cons

    Technical issues is what I like least about the app. Sometimes calls wont log. But tenfold is always great at responding and improving the app.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tanner from Wayfair

    Number of employees: 1,001-5,000 employees

    May 2018

    It has been a really great product to use and is very easy to get used to using. Very smooth.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps keep me organized so that I can take notes in the pop out and don't have to do it somewhere else.

    Pros

    I like that I can go back to calls I may have made an hour ago or sometime earlier that day to go back and add notes to if I forgot to when I was on the call. That way I always know that even if I didn't keep my notes during the call that I can go back and add them to it at a later time which is very convenient for me with how busy my job can be.

    Cons

    Sometimes when I am taking notes on a call and another call comes in it will show up on the new call instead of the call that I am working on. Not every time but this happens sometimes

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carlos from Push To Cart, LLC

    Specialty: Other services

    Number of employees: 11-50 employees

    May 2018

    Tenfold has been a great solution to our Customer Service Team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, Tenfold has been a great value for our company. Highly recommended for call centers.

    Pros

    The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well.

    Cons

    The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    May 2018

    Tenfold overall has an asset to our company. Very pleased with it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple. Very easy to use. It's a great supplement to Sugar (another program we use daily). Makes logging call notes simple.

    Cons

    Sometimes the program takes a little too long to make the call, or it has a hard time registering and linking to the existing contact.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from Web development

    May 2018

    Easy to learn, easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, makes conversations with clients run much more smoothly than other software I have used in the past.

    Pros

    It makes finding information about client quick and easy. The software is extremely responsive with little to no lag time which makes finding a clients information, and resolving their issue and much more efficient process.

    Cons

    Sometimes duplicate accounts or people with the same name will get confusing but I can hardly blame that on the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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