Tenfold Sales Dialer Software


 

Tenfold Sales Dialer is a cloud-based predictive dialer solution that seeks to help businesses streamline their call center operations.

Tenfold Sales Dialer automatically logs calls from popular customer relationship management (CRM) and lead management solutions such as Salesforce, SugarCRM, Insightly, Infusionsoft and Close.io. The calling list is then prioritized based on predefined business rules to ensure that the most important contacts are not missed.

The software features a lead dashboard for all agents where they can access all their leads and prioritize their contacts based on availability.

A key feature of the software is its sales performance monitoring platform, which enables managers to track all agent activities and call center key performance indicators (KPIs) in real time.

 

Tenfold Sales Dialer - Outbound calls
 
  • Tenfold Sales Dialer - Outbound calls
    Outbound calls
  • Tenfold Sales Dialer - Analytics
    Analytics
  • Tenfold Sales Dialer - Call notes
    Call notes
  • Tenfold Sales Dialer - Click to dial
    Click to dial
  • Tenfold Sales Dialer - Client rankings
    Client rankings
  • Tenfold Sales Dialer - Data import
    Data import
Supported Operating System(s):
Web browser (OS agnostic)

67 Reviews of Tenfold Sales Dialer

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Tracey from Invaluable
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Tenfold is great...when it's functioning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This products saves time when Click-to-dial and auto calendar feature are engaged.

Pros

Ease of Use
Pop-up window
Time saver
Works great with Saleforce
Click to dial
Live Chat Customer Care

Cons

Disconnects frequently
Matching errors
Click to dial errors
Loading errors
Linking errors
Duplicates

Source: Capterra
 

Israel from PushToCart.com
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Tenfold the time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect.

Cons

Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in.

Source: GetApp
 

Reggie from Level 3 Communications
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Pros and Cons of Tenfold

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move.

Cons

Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone.

Source: GetApp
 

Carlos from Push To Cart
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Tenfold has been the perfect solution to our Customer Service Team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software has provided a perfect call tracking solution for our company, and the team.

Pros

The software was easily integrated into Salesforce and has allowed us to provide a higher level of Customer Service to our clients.

Cons

I wish that the program kept track of every call, whether it was answered or not. This would allow us to better keep track of after hours activity.

Source: Capterra
 

Brendan from Pk Safety Supply
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I'm a new user of Tenfold. My company partnered with Tenfold to enhance our calling abilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed a way to accurately measure the total amount of calls coming in and out, both by total volume and also by person. I think Tenfold is helping with that.

Pros

I like the fact that Tenfold allows you to fill in notes automatically. Not having to open the notes field the in CRM software is a plus.

Cons

My company uses Netsuite and I don't think that Tenfold is a familiar with the system as other software (Salesforce, etc.) so the adoption has been a bit clunky. Also, the data is sometimes different from RingCentral so we're still figuring out who to "believe."

Source: Capterra
 

Evan from Invaluable
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Easy to adopt, highly effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tenfold is being used to cut down on 30-50% administrative information input work that goes into operating Salesforce. Tenfold is predominately used in our sales department. Tenfold helps keep sales executives focused on the high impact behavior that continues to drive sales for the company. By helping sales executives quickly and seamlessly input lead information from a call or email, Invaluable has been able to focus more of its time on the phone with prospects or current customers.

Source: Capterra
 

Evan from Invaluable
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Tenfold gives me my time back by automating 50% of CRM busy work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call.

The email function is great and can be customized for any template.

Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.

Cons

Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.

Source: GetApp
 


September 2017

September 2017

Amazing improvement over a short period of time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that we can easily track call metrics, enter notes into Salesforce, and click-to-call.

Cons

When it's down, it's not great. We loose all the functionality and it's tough to report daily metrics.

Source: GetApp
 

Meghan from Typenex Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I use Tenfold everyday at work to track my inbound and outbound calls. It works well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it tracks the exact time and connectivity rate of my calls. I am able to track how well I connected with my customers.

Cons

Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

Source: Capterra
 

Brentney from Typenex Medical

September 2017

September 2017

I have used Tenfold for several months at my job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has a very detailed breakdown of my calls for the day. The colorful pie charts encourage competition between sales reps. It is easy to read.

Cons

Some days the number of calls will be very far off. But for the most part it is very simple to use so I don't have many cons.

Source: Capterra
 


September 2017

September 2017

Tenfold saves me hours a week!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!

Cons

Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.

Source: GetApp
 

Belynda from Wayfair
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Tenfold has improved our company become more efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best benefits is the connection rate, We have been able to sky rocket the calls we are able to connect to with local presence.

Pros

There has been many different benefits that have come along when using this program. We have been able to improve our dial time with click to dial, and also mostly improved our connection rate with local presence.

Cons

The program does stop working from time to time, but that is few and far between. And when we do have an issue we have been able to have great communication with tenfold, and are able to get the bugs worked out very quickly.

Source: Capterra
 

Jack from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Clean UX and UI! Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons

From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

Source: GetApp
 


September 2017

September 2017

Effective Tool for our Sales team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial. We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls. Far superior to our previous Click to Call solution.

Cons

We see all tracking needs met with Tenfold. There are occasional outages but are few and far between!

Source: GetApp
 


September 2017

September 2017

Tenfold User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.

Cons

Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

Source: GetApp
 


September 2017

September 2017

Easy to use and very efficient

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily.

Cons

Occasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly.

Source: GetApp
 

Belynda from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Great program that has allowed our company to improve tenfold

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

Cons

The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

Source: GetApp
 

Andrew from Trading Advantage
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Best thing for sales since sliced bread

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.

Cons

Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.

Source: GetApp
 

Ryan from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What makes this product so great is how easy it was to get it downloaded to a new machine, logged in and picking up right where you left off. They make it very simple to leave notes and log calls so you can pick up exactly where you before no matter if it was hours ago or months.

Cons

I would like to see added would be a feature that would allow to you minimize it and move the tab around the screen. This will allow me to place it in different places so I can see all of my other information on that screen without having to scroll.

Source: GetApp
 

Hannah from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

A Key Component of Staying Organized 7 Productive

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities.

Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough.

Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist.

Cons

Click to call works more often than not, but every now and then the system crashes. The floating UI doesn’t always pop out.

Source: GetApp
 
 
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