Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.

Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.

Tenfold can be implemented with little to no change to existing IT infrastructure.

Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.

Account details
Account details

Account details

Case

Case

Sales console

Sales console

Mobile app

Mobile app

Supported Operating System(s):

Web browser (OS agnostic)



145 Reviews of Tenfold

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 145 reviews

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Kevin from Wayfair

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Streamlines Communication

Pros

The feature runs rather smoothly when working.

Cons

Consistently breaks down. Customer support has been helpful.

Review Source: Capterra

G. from Fogelman

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Functionality

August 2018

Awesome product for company conference calls and interoffice communication

Pros

Tenfold has helped us be more efficient in our conference calls with different properties and owners. We are able to keep up with call logs and even share notes and comments with each other while in sessions. You can use pop ups also for quick answers to questions.

Cons

There are no cons. It has been a great addition for us.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

August 2018

Great tool!

Pros

Tenfold is a great tool for tracking calls. It enables us to quickly track and log calls. The click to dial feature has been the most time saving tool. We have to make lots of calls and this helps immensely!

Cons

While I do love almost everything about Tenfold, sometime the notifications can be a little bit disruptive. Minor complaint!

Review Source: GetApp

Kacee from The ExecRanks

Industry:  Software / IT

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

August 2018

Useful tool

Pros

The is product is easy to use and a useful tracking tool. On occasion there can be a glitch but luckily customer service is excellent. They are responsive and quick to fix any issues.

Cons

While I do appreciate the quick alerts, sometimes the notifications can be too much. Often times they disrupt what I am doing. Minor convenience though!

Review Source

Clarence from RunTitle

Industry:  Real Estate

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great solution to streamline calling process

Highly recommended as an add-on to your CRM!

Pros

In-browser widget to log calls into CRM, complete with call dispositions, appointment setting, etc. Click to dial is a great feature too! Great metrics tracking

Cons

Sometimes the click to dial function requires a couple of clicks, or a browser restart. Other than that, the functions provided are great!

Review Source

Joe from Exact Data

Industry:  Advertising

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Seamless, lightweight, has come a long way

Pros

Plays quite nice with Sugar, has only become more stable, and the additional tracking it enables has allowed me to catch mistakes and miscues in new staff faster, and in new ways. Truly introduced some irreplaceable KPIs for us.

Cons

Very rarely some pages turn off the click to dial function, its very rare and you usually only have to refresh. "quality connect" counts occasionally feel arbitrary.

Review Source

Nidhi from LogMeIn

Industry:  Software / IT

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

July 2018

Easy of Use, call loggings

Overall good tool.

Pros

Ease of use, call logging, Very useful tool for us to save time and easily can find the right contact numbers in CRM

Cons

Sometimes this doesn't work and support for this. Customer support is not that great for this tool.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy to use click to dial l

The ability to make calls and record notes quickly.

Pros

I like that
Tenfold integrates with sales force and our phone system. It makes the task of dialing easier.

Cons

I don't think there is anything other than bring able to build a list of prospects and load them in the system.

Review Source: Capterra

Tevin from India Today

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A superb tool to make and track official calls.

Pros

The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption.

Cons

Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.

Review Source: GetApp

Candice from MedPro healthcare staffing

Industry:  Healthcare / Medicine

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Overall great experience!!!

Pros

Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience!!!

Cons

Overall great experience!!! Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold.

Review Source

Josh from Four Star Greenhouse

Industry:  Agriculture

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Provides huge value

Pros

Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial. Would recommend to anyone.

Cons

No real cons - It's incredibly easy to leave call notes and identify who is on the line. The dashboard and analytics are great for management to keep track of the day to day and it helps drive a competitive sales team.

Review Source

Chase from CA Realty Training

Industry:  Education

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Makes business easy

Pros

Makes the ease of taking notes per call a breeze. You don't need to jump around different programs.

Cons

They need to create the extension for safari and it would be a kick out the ball park. No other cons.

Review Source

Kevin from Exact Data

Industry:  Advertising

Number of employees:  51-200 employees

Ease-of-use

Functionality

June 2018

It Makes Everything SO Much Easier

Pros

I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales.

Cons

There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Its a great set up and I like the function of it and how simple it is.

Makes my job easier and simple to get my tasks done each day.

Pros

I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in.

Cons

The one thing is hard for me is that sometimes the buttons don't work and it makes it difficult to log your calls.

Review Source: Capterra

Rusty from Wayfair.com

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Effective Tool for organizing incoming information and pipeline management

overall improved organization with information regarding customer needs. Pipeline management, and tracking performance by reps are by far the most benefit

Pros

the short cutt to customer accounts in salesforce with the briefcase. the ease of access to a specific customer is very useful

Cons

it tends to get a little bit buggy, and not report to additional systems very well. The system seems to get more temperamental when we add a large number of users at one time or need to run multiple plug ins

Review Source: Capterra

Jessica from Wayfair

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Easy and Efficient

Pros

I like how it integrates with Salesforce so easily. Helps my account stay organized by being able to input notes and track calls.

Cons

Technical issues is what I like least about the app. Sometimes calls wont log. But tenfold is always great at responding and improving the app.

Review Source: Capterra

Tanner from Wayfair

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

It has been a really great product to use and is very easy to get used to using. Very smooth.

It helps keep me organized so that I can take notes in the pop out and don't have to do it somewhere else.

Pros

I like that I can go back to calls I may have made an hour ago or sometime earlier that day to go back and add notes to if I forgot to when I was on the call. That way I always know that even if I didn't keep my notes during the call that I can go back and add them to it at a later time which is very convenient for me with how busy my job can be.

Cons

Sometimes when I am taking notes on a call and another call comes in it will show up on the new call instead of the call that I am working on. Not every time but this happens sometimes

Review Source: Capterra

Carlos from Push To Cart, LLC

Industry:  Other services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Tenfold has been a great solution to our Customer Service Team!

Overall, Tenfold has been a great value for our company. Highly recommended for call centers.

Pros

The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well.

Cons

The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Tenfold overall has an asset to our company. Very pleased with it.

Pros

Simple. Very easy to use. It's a great supplement to Sugar (another program we use daily). Makes logging call notes simple.

Cons

Sometimes the program takes a little too long to make the call, or it has a hard time registering and linking to the existing contact.

Review Source: Capterra

Paul from Web development

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Easy to learn, easy to use

Ease of use, makes conversations with clients run much more smoothly than other software I have used in the past.

Pros

It makes finding information about client quick and easy. The software is extremely responsive with little to no lag time which makes finding a clients information, and resolving their issue and much more efficient process.

Cons

Sometimes duplicate accounts or people with the same name will get confusing but I can hardly blame that on the software.

Review Source: Capterra

Displaying 1 - 20 of 145 reviews