Tenfold vs VICIdial

Tenfold has 147 reviews and a rating of 4.74 / 5 vs VICIdial which has 247 reviews and a rating of 4.70 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (147)

4.70 / 5 (247)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

May 22, 2019

October 22, 2020

Pros/Cons

  • Pros

  • Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

  • Great app! Keeps me organized and working as efficiently as possible. Can't imagine going back to using a spreadsheet as CRM.

  • Cons

  • Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it.

  • Some days the number of calls will be very far off. But for the most part it is very simple to use so I don't have many cons.

  • Pros

  • Its free, no cost to setup and no hassle. Iove the fact that it is versatile. I would recommend this.

  • i love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors

  • Cons

  • While the reports are very informative ,they are hard to understand .I would also be very happy with a design update .

  • It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

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2020

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux