Tenfold

Zoho Desk

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Ratings & Reviews

Overall Rating

4.74 / 5 (147)

4.50 / 5 (1,598)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 22, 2019

February 16, 2020

Pros/Cons

  • Pros

  • Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

  • Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend

  • Cons

  • Sometimes when I am taking notes on a call and another call comes in it will show up on the new call instead of the call that I am working on. Not every time but this happens sometimes

  • When it does stop functioning properly, it's difficult to retroactively update. You often lose that bit of work that affects daily metrics.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots