Great product, easy to use, good customer support

Easy to set up and use. Importing subscribers is easy.

using previous messages - need a better way to copy and reuse.

Quite good. They were very helpful early on. Since then, it's been an easy platform to use.

The customer support was great during my research. They promptly answered my questions, even anticipating future considerations.

There's really not much I don't like. I suppose the layout of the platform itself could be a little better, but that's just personal preference.

Good price for messages, but not good service for companies who sending SMS to new monthly, fresh and updated lists of customers.

I like the price for the service and i`m impressed with a delivery rate. Good job!

-Problem is you need to pay for keywords that you are not going to use in the next month. For example: I have a fresh list of customers every month and i need to create new keywords with new lists attached to them, but.....as per Textedly advise if "i remove a subscriber from a keyword, there is no way to resubscribe them on your end, even if you create a new keyword" and "We do not recommend deleting your keyword as it will delete all of your message data. It is best to keep your data in the event you are involved in a Telephone Consumer Protection Act (TCPA) legal matter. Penalties are $500 to $1,500 for each text message violation that you sent". So, why customer needs to pay for keywords he will never use in the future?. -Another difficulty for me was a lack of simplicity of platform usage and i need to communicate with a customer service and wait for the answer in order to solve technical issues or receive answers on my questions which i couldn`t find in QA section of Textedly.

We are a subscription based e-commerce company and we use Textedly to connect with users when their credit card has expired such that they can update their payment method.

Cost! Of the various texting platforms, we found Textedly to be among the most economical. Additionally, I like that customers can join our text message lists by sending us a text message. This comes in very useful when we are delivering s presentation or are at a convention.

When you sign up, you’re assigned a phone number like “555-222”. I wish that the number was a normal number, like 612-555-5555, because customer tune out the corporate looking number. Secondly, it is very difficult to text customers individually. Rather, the platform is built for “mass” texts that go to an entire list of people. Finally, there is no ability to add in unique elements into the text. For example, in email marketing you can add tags to include an individual’s name into the body of an email. That type of customization doesn’t exist via Textedly.