# Third Lane Software Reviews, Demo & Pricing - 2026 > Review of Third Lane Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/third-lane-profile --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Third Lane Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Third Lane 2026: Benefits, Features & Pricing Wondering if Third Lane is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Third Lane 4.3 [(7)](https://www.softwareadvice.com/call-center/third-lane-profile/#reviews) Pricing Starting at $1.00 per year ### About Third Lane Thirdlane Multi-Tenant PBX is a standout platform in the telecommunications space. It offers an unbeatable combination of advanced PBX and UC features, at an affordable price point. Beyond reliable VoIP telephony and advanced contact center solutions, Thirdlane seamlessly integrates private messaging, conferencing, and CRM integration in an unparalleled fashion. Complimentary access to the feature-rich Thirdlane Connect app elevates the experience across devices. Employees benefit from comprehensive collaboration tools including chat, calling, screen sharing, and CRM tools, enabling efficient communication both internally and externally. When bundled together, these capabilities create an unrivaled communications ecosystem, providing a compelling value proposition to all types of organizations, from enterprises to SMBs, MSPs, UCaaS providers, and resellers. Wondering if Third Lane is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Third Lane User Interface ## Popular Third Lane Alternatives Main Product Third Lane 4.3 [(7)](https://www.softwareadvice.com/call-center/third-lane-profile/#reviews) Ratings Breakdown - 3.86Ease of use - 4.33Value for money - 4.0Customer support - 4.43Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(683)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) 4.5 [(725)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.65Value for money - 4.22Customer support - 4.43Functionality Pricing Starting at $10.00 per month Get Price ## Third Lane Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 per feature, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Third Lane Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Third Lane Activity Dashboard Auto-Dialer Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Routing Call Scripting Call Tracking Chat/Messaging Conferencing CRM Customizable Reports Interaction Tracking IVR Live Chat Monitoring Multi-Channel Communication Predictive Dialer Real-Time Monitoring SMS Messaging Text to Speech Third-Party Integrations Video Conferencing VoIP Connection ## Third Lane Integrations Salesforce Service Cloud Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 12 integrations ## Third Lane User Reviews Overall Rating 4.3 Ratings Breakdown 5 71% 4 14% 3 0% 2 0% 1 14% Secondary Ratings Ease of Use 3.9 Value for money 4.3 Customer support 4.0 Functionality 4.4 Have you used Third Lane and would like to share your experience with others? AC Arsen C. Verified reviewer Telecommunications 2-10 employees Used daily for more than 2 years Review source Reviewed June 2025 Dependable Platform with Solid Features 5 Overall, a solid and flexible platform that does exactly what it's built for - once set up, it just works. Support was great early on, though we’ve hardly needed it since. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We've been using Thirdlane for multi-tenant PBX deployments for over 2 years - and it's been reliable, flexible, and easy to manage. The platform handles tenant isolation well, supports SIP trunking, call center features, and integrates cleanly with CRMs. A solid choice for service providers looking for control and scalability. Cons: The platform is highly configurable - which can be a bit much at first, but gives you full control once you're familiar with it. Vendor Response Thank you! Glad our product met your expectations. Replied September 2025 Read More ES Erik S. Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed September 2016 Most Versatile Asterisk-based PBX on the market 5 I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Extremely easy to reverse engineer in order to do customization to its framework. The best asterisk-based PBX software for use in a call center. Extremely scalable. Migrate from Single-tenant to Multi-tenant, or vise-versus. Developers really interested in implementing features based on input from their resellers and customers. Cost per seat extremely reasonable and < 10 users is free. Unlike other 'free' applications like \*cough\* FreePBX \*cough\* that turns out to not be quite so free after all. Thirdlane will never nickles-and-dime you every time you turn around like some bad app-store application trying to sell you gems and gold. Cons: The current built-in metrics for call center reporting is minimalist in nature. Its easily integrated with queuemetrics but I would like to see the reporting show more information that call center managers need to hire/fire/reprimand their agents. Read More YI Yousuf I. Verified reviewer Computer Networking 2-10 employees Used daily for less than 6 months Review source Reviewed March 2019 Third Lane is third class 1 Before we paid to representative, we requested him to give us a trial but he refused and boasted about his software. We even paid for 10 hours of support but within few days we found it's one of the worst on the market. Please don't fall for sweat talk of representative. We requested him many times to refund, but he refused. Ratings Breakdown 1 Ease of use 1 Value for money 2 Customer support 2 Functionality Pros: Only pro is sweat talk of representative, owner of Third Lane Cons: TL is not very user friendly and has lot less features than open source FusionPBX. No documentation available and for everything you need, you to contact them so they can charge you for support. Read More AR Alex R. Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed September 2016 A solid flexible multitenant system 5 We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price\_range<->functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: flexibility; stability; ability to write my own scripts; good support Cons: Not the best in the world user interface. Sometimes a little bit slow, but nothing crucial. Read More MM Mark M. Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed September 2016 We are BIG fans of Thirdlane !!! 5 We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: A consistent and easy to deploy software platform that works great for our customers. Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes. Easy for our support team to view end user accounts and phone registration. I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations Cons: not too many cons Read More MG Michael G. Used unspecified for unspecified Review source Reviewed September 2016 Excellent Product! 5 We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More GN George N. Used unspecified for unspecified Review source Reviewed September 2016 Very Reliable 4 Robust software. Well designed, very flexible and reliable. We hope our competition never learn about it. Ratings Breakdown 4 Ease of use 5 Functionality Read More Showing 1 - 7 of 7 Reviews ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Third Lane with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice