Thrio's essentials package offers the tools your hybrid contact center needs to deliver exceptional customer experiences, improve agent efficiency, and give your supervisors superpowers. This package includes powerful inbound and outbound capabilities in one channel, best-in-class automations and APIs (for all the tasks and touchpoints you could possibly desire), and real-time dashboards and reporting. Thrio also offers per minute and concurrent pricing models.
$89.00 per month
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Most Helpful Reviews for Thrio
Financial Services, 51-200 employees
Used daily for more than 2 years
EASE OF USE
VALUE FOR MONEY
Reviewed December 2022
Great Omnichannel Platform
Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal.CONS
We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp.
Justin-- many thanks for the review. We're always open to feedback and do appreciate yours. In terms of reporting, we are looking forward to showing you our new Power BI based visual reports. These include sentiment analysis and word clouds among many other new reports. We're also eager to show you our support of WhatsApp that we have had available for about a year now. We'll make sure our team reaches out to you for these demos and product walkthroughs at a time that's good for you. We look forward to continuing to work with you and the Cedar team.
Replied December 2022