The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done.

We didn't find them sooner as we would have been more competitive on other opportunities.

Overall experience has been only positive and consider them a partner.

As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing.

I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly.

On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore.

We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations.

Really don’t have anything negative to say.

Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal.

We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp.

From day one, they have been supportive and responsive to all of our needs.

I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running!

I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with.