uContact

uContact Reviews

RATING:

4.42

(36)

Review Highlights

Overall Rating

4.42

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5


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All uContact Reviews

1-25 of 35 Reviews

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User Profile

Juan Carlos

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Entertainment

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

Amazingly complete product, great Price, and the best service.

Pros

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Cons

Response from Integra CCS

Juan Carlos, thank you very much for your comments about uContact!

Replied July 2020

Adriana

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

November 2022

Re alimentacion

Buen servicio personas en su gran mayoría dispuesto a ayudar

Pros

accesibilidad de su equipo de trabajo, estan abiertos a escuchar

Cons

para generar reportes es complejo, además muchos de los pedidos de mejora requieren desarrollo y demora más del tiempo deseado; en servicio deben aumentar sus recursos para que puedan ayudar a sus clientes de manera mas exhaustiva

Response from Net2Phone

Hola Adriana, ¡gracias por tus comentarios sobre uContact! Los tomaremos en cuenta para seguir mejorando la solución y la forma en la que podemos ayudarlos a obtener mejores resultados utilizando uContact ;)

Replied November 2022

Diego

Company size: 51-200 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

Una herramienta muy útil y con buen servicio al cliente pero que no es muy bonita

uContact es fundamental para nuestro trabajo diario y ha permitido generar automatizaciones complejas para la telefonía y WhatsApp. Lo único que necesita es un rediseño visual completo para que sea una mejor herramienta.

Pros

Las posibilidades de automatizaciones sobre cada uno de los canales y el muy buen servicio al cliente que brindan por parte del equipo de soporte

Cons

Es una herramienta que necesita de una buena consultoría por parte de una firma de UX y UI para asistirles con su diseño. Tienen menús extensos y confusos que hacen dificil encontrar información sin tener una guía brindada por el equipo de soporte. Eso auyenta a todos los administradores de volverse expertos en la herramienta.

Response from Net2Phone

Hola Diego, gracias por tus comentarios acerca de uContact. Nos alegra que nuestra solución sea de utilidad para ayudar a Huli a alcanzar sus objetivos diarios y automatizar procesos. Con respecto al diseño UX/UI, estamos trabajando en una nueva versión totalmente renovada que hará la experiencia del usuario más amigable y simple de usar ;)

Replied November 2022

Mary

Company size: 11-50 employees

Industry: Import and Export

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

November 2022

En la compañía hemos utilizado Ucontact por mas de 2 años y ha sido excelente la experiencia

Muy buena experiencia, excelente la atención apoyo y el soporte brindado.

Pros

Lo facil de usar, el soporte tecnico, la rapidez de las resoluciones y nuevas solicitudes

Cons

El precio es algo alto y que no tiene una integracion de los demas canales de comunicacion (Whatsapp, SMS, Facebook etc)

Reasons for choosing uContact

Por la versatilidad, soporte y la buena funcionalidad.

Response from Net2Phone

Hola Mary, ¡muchas gracias por tus comentarios acerca de uContact y nuestro equipo! Con respecto a la omnicanalidad con uContact, te cuento que puedes integrarla con todos los canales que mencionas y más :)

Replied November 2022

Paula

Company size: 201-500 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

Opinión

Es buena, he probado otras soluciones y uContact este dentro del top 3

Pros

Es muy intuitivo por lo que es fácil de utilizar

Cons

El tema de reporteria podría ser menos cuadrara

Reasons for choosing uContact

Precio

Reasons for switching to uContact

la versión de Cisco que utilizabamos no tenia las soluciones de uContact

Response from Net2Phone

Hola Paula, ¡muchas gracias por compartir tu opinión sobre uContact! :)

Replied November 2022

Jesus

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

Plataforma Eficaz

En general, me gusta la herramienta ya que es práctica y sencilla de usar. La interfaz es agradable y personalizable

Pros

Que se puede utilizar desde cualquier dispositivo con acceso a internet

Cons

Modificaría la opción de responder en hilo los chats de WA

Response from Net2Phone

Hola Jesús, ¡muchas gracias por tus comentarios sobre uContact! Nos alegramos de que nuestra solución ayude a Huli a obtener sus objetivos de forma eficaz, práctica y simple ;)

Replied November 2022

Cesar

Company size: 11-50 employees

Industry: Banking

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2022

Ucontact

buena

Pros

Funcionalidad del sistema y lo amigable que es ante el usuario

Cons

tiempo de respuesta en mejoras en ocasiones ha sido muy lento

Response from Net2Phone

Hola César, ¡muchas gracias por tus comentarios! Continuaremos trabajando en mejorar nuestro tiempo de respuesta para ayudarlos a resolver sus necesidades de forma más eficaz.

Replied November 2022

Claudio

Company size: 51-200 employees

Industry: Outsourcing/Offshoring

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Banprocesos

Satisfactoria

Pros

La atención del equipo de soporte y de negocios

Cons

Por ahora nada que comentar de aucerdo al servicio recibido.

Reasons for choosing uContact

Versatilidad, costos e integralidad

Response from Net2Phone

Hola Claudio, ¡gracias por tus comentarios acerca de uContact y el servicio de nuestro equipo! Nos encanta ayudarlos a sacar el máximo provecho de nuestra solución :)

Replied November 2022

Daniel

Company size: 11-50 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Telefonía y sistema

Es un muy buen software a nivel general

Pros

Muy bien en la parte de telefonía, es un software que muy pocas veces falla, y eso da garantía en la continuidad del negocio.Tiene muchas herramientas que permiten hacer estrategias claves para la operativa diaria.

Cons

Es un poco difícil de entender en todas sus funcionalidades y necesita mucho acompañamiento

Reasons for choosing uContact

Lo había trabajado antes y me genera confianza

Response from Net2Phone

Hola Daniel, ¡muchísimas gracias por tus comentarios sobre uContact! Nos alegramos de que te ayude a alcanzar los objetivos de 360 Servicios Corporativos S.A. :)

Replied November 2022

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2018

A high quality, easy to use program that's a fantastic addition to our current workflow.

Pros

We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.

Cons

While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.

Vanesa

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

Great product and customer support

Pros

"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

Cons

For now we have no cons.

Response from Integra CCS

Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!

Replied July 2020

Juan Martin

Company size: 201-500 employees

Industry: Newspapers

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2020

Excelent option for remote work

Pros

During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.

Cons

The software is really good, don´t have any complains.

Response from Integra CCS

Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier

Replied September 2020

Mauricy

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2016

The ideal solution for support of growth

Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

Pros

Modern and flexible business form.

Cons

None.

Response from Integra CCS

Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!

Replied July 2020

Andres

Company size: 201-500 employees

Industry: Media Production

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2016

Great Experience

Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation. Pros As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections. Cons No. Advice to Buyers I would recommend this to any colleagues that are in need of a similar or flexible solution.

Pros

The team and solution

Florencia

Company size: 2-10 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Soluciones ucontact

Es facil de usar, intuitiva, integra todo lo que necesito para trabajar en un mismo lugar lo cual facilita mi trabajo y me permite alcanzar mis objetivos más rápido

Pros

La sencillez del sistema. Haciéndolo dinámico y funcional

Cons

No he encontrado fallas en el sistema, es muy práctico

Response from Net2Phone

Hola Florencia, ¡muchas gracias por tus comentarios sobre uContact! Nos alegra saber que te ayuda a alcanzar tus objetivos más rápido :)

Replied December 2022

Jaime

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

EASE OF USE