---
title: "icon"
description: "Reviews of uContact. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if uContact is a good fit for you!"
source_url: "https://www.softwareadvice.com/call-center/ucontact-profile/reviews/"
page_type: "reviews"
language: "en"
---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Call Center Software](https://www.softwareadvice.com/call-center/)

/

[uContact](https://www.softwareadvice.com/call-center/ucontact-profile/)

/

uContact Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/call-center/ucontact-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/call-center/ucontact-profile/alternatives/)

# uContact User Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(49)

4

(25)

3

(5)

2

(2)

1

(0)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.7

Value for money

4.5

Functionality

4.5

* * *

### Pros

"Its system makes call management smooth and well-organized, improving our team's efficiency and ensuring fast service."

"In addition, its integration with security protocols provides peace of mind when handling sensitive information"

"The call forwarding to my other location is a great benefit."

### Cons

"The only downside is with the calls; sometimes after a period of time, we have to wait before making more calls, but after that, there’s no problem."

"the problem is that it freezes when being used a lot."

Fast-track your software evaluation

Speak with a Call Center software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

81 results

Sort by

uContact Reviews, Pros and Cons - 2026 Software Advice