All uContact Reviews

1-25 of 50 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Juan Carlos

Verified reviewer

Entertainment, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Amazingly complete product, great Price, and the best service.

PROS

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

CONS

Vendor Response

Juan Carlos, thank you very much for your comments about uContact!

Replied July 2020

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

uContact x Net2Phone

uContact, by allowing our customer outreach via various channels to be centralized in one location, has greatly improved our Contact Center experience and made it possible to connect with many new and returning customers. As the company and uContact x Net2Phone continues to grow, I believe that we'll be able to accomplish many more feats as the years go by.

PROS

uContact customization of not only the IVR but also forms, reports, bots, bot functionality, social media integration and database makes it one of the best telephony software out there. By giving the admin the ability to customize these aspects provides endless possibility of creativity to suit whatever cutomer needs may arise.

CONS

Some additional tutorial and more indept breakdown of the Workflow would be an big pro.

Vendor Response

Great feedback. We appreciate it.

Replied June 2023

Anis

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed July 2019

Ucontact review - Abowen

PROS

Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

CONS

The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

Vendor Response

Great feedback, Anis. We appreciate it.

Replied June 2020

Vanesa

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Great product and customer support

PROS

"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

CONS

For now we have no cons.

Vendor Response

Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!

Replied July 2020

Juan Martin

Newspapers, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Excelent option for remote work

PROS

During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.

CONS

The software is really good, don´t have any complains.

Vendor Response

Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier

Replied September 2020

Shamika

Fund-Raising, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2023

uContact Usage

When utilizing uContact there is little to no hassle, like any computer software there are occasional glitches however those can be quickly addressed, and the support team is always on standby, quick to respond.

PROS

I appreciate that it allows for contact with customers through various communication methods.

CONS

The occasional glitches may be a bit inconvenient at times.

Vendor Response

Shamika, thank you very much for your comments about uContact!

Replied June 2023

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

A high quality, easy to use program that's a fantastic addition to our current workflow.

PROS

We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.

CONS

While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.

Diego

Information Technology and Services

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2016

TuTasa.com

We are actually usingo ucontact for our contact center. Our contact center team uses quite a lot of the product's features and are fascinated with the product. The support team answers back our queries and doubts in no time.

PROS

Ease of use, support, features.

CONS

Some graph colours are counter intuitive.

User Profile

Marco

Verified reviewer

1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

very easy to use and train personnel in its use. We have all the callcenter under control.

PROS

very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.

CONS

Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)

Vendor Response

Marco, thank you very much for your feedback!

Replied July 2020

Fabrizio

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2016

A complete solution for collections!!!

PROS

Just one solution to manage all the business. Easy to Use. Great solution to collection agencies. uContact provide us a complete solution to manage our debt recovery business, with a custom solution and reporting for our customers.

Sonia Eunice

Financial Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2023

Experiencia

Con ucontact hemos podido incrementar la cobertura del portafolio de clientes, reducido el abandono de llamadas

PROS

Su funcionalidad, facilidad y rápida adaptabilidad al usuario

CONS

Que hemos presentado problemas de capaciddd en servidor ucontact lo que nos impide descargar reportes operativos a demanda

Reason for choosing uContact

Facilidad de implementación, su diseño en nube y costo

Reasons for switching to uContact

Mala experiencia de servicio , deficiente resolución a las incidencias presentadas que representaban alto impacto operativo

Diego

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Una herramienta muy útil y con buen servicio al cliente pero que no es muy bonita

uContact es fundamental para nuestro trabajo diario y ha permitido generar automatizaciones complejas para la telefonía y WhatsApp. Lo único que necesita es un rediseño visual completo para que sea una mejor herramienta.

PROS

Las posibilidades de automatizaciones sobre cada uno de los canales y el muy buen servicio al cliente que brindan por parte del equipo de soporte

CONS

Es una herramienta que necesita de una buena consultoría por parte de una firma de UX y UI para asistirles con su diseño. Tienen menús extensos y confusos que hacen dificil encontrar información sin tener una guía brindada por el equipo de soporte. Eso auyenta a todos los administradores de volverse expertos en la herramienta.

Vendor Response

Hola Diego, gracias por tus comentarios acerca de uContact. Nos alegra que nuestra solución sea de utilidad para ayudar a Huli a alcanzar sus objetivos diarios y automatizar procesos. Con respecto al diseño UX/UI, estamos trabajando en una nueva versión totalmente renovada que hará la experiencia del usuario más amigable y simple de usar ;)

Replied November 2022

Paola

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2023

Retroalimentación UContact

Un nivel medio porque tiene oportunidad de mejora

PROS

Facilidad de uso ya que es amigable para el administrador y el usuario

CONS

No es tan flexible con creación de campañasTiempos de respuesta en resolución de casos, asignación de diferentes usuarios de soporte que impide el seguimiento o lo hace más lento

Reason for choosing uContact

Precio y atención

Reasons for switching to uContact

Precio y atención

Alba

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Retroalimentación uContact

Lo amigable de la aplicación, la atención al cliente.

PROS

Lo amigable que es la plataforma y generación de reportes para la creación de estrategias

CONS

Fallas por tema de infraestructura impactando en la reportería.

Reason for choosing uContact

No estuve en ese proceso.

Reasons for switching to uContact

No estuve en ese proceso.

Mauricy

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

The ideal solution for support of growth

Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

PROS

Modern and flexible business form.

CONS

None.

Vendor Response

Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!

Replied July 2020

Adriana

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2022

Re alimentacion

Buen servicio personas en su gran mayoría dispuesto a ayudar

PROS

accesibilidad de su equipo de trabajo, estan abiertos a escuchar

CONS

para generar reportes es complejo, además muchos de los pedidos de mejora requieren desarrollo y demora más del tiempo deseado; en servicio deben aumentar sus recursos para que puedan ayudar a sus clientes de manera mas exhaustiva

Vendor Response

Hola Adriana, ¡gracias por tus comentarios sobre uContact! Los tomaremos en cuenta para seguir mejorando la solución y la forma en la que podemos ayudarlos a obtener mejores resultados utilizando uContact ;)

Replied November 2022

Mary

Import and Export, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2022

En la compañía hemos utilizado Ucontact por mas de 2 años y ha sido excelente la experiencia

Muy buena experiencia, excelente la atención apoyo y el soporte brindado.

PROS

Lo facil de usar, el soporte tecnico, la rapidez de las resoluciones y nuevas solicitudes

CONS

El precio es algo alto y que no tiene una integracion de los demas canales de comunicacion (Whatsapp, SMS, Facebook etc)

Reason for choosing uContact

Por la versatilidad, soporte y la buena funcionalidad.

Vendor Response

Hola Mary, ¡muchas gracias por tus comentarios acerca de uContact y nuestro equipo! Con respecto a la omnicanalidad con uContact, te cuento que puedes integrarla con todos los canales que mencionas y más :)

Replied November 2022

Leandro

Fund-Raising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Evaluación Ucontact.

PROS

Lo que más me ha gustado es la capacidad de comunicarme con los cliente de forma eficiente.

CONS

No quiero calificarlo como "lo que menos me gusta", pero entiendo que podría tener un uso más amplio desde el punto de vista de la reportería.

Micaela

Fund-Raising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Muy buen servicio

Excelente

PROS

La simplicidad de uContact es lo que más me gusta. Es fácil de usar y no tiene funciones innecesarias.

CONS

En su mayoría, estoy muy contento con uContact y no tengo críticas de peso que hacer.

Andres

Media Production, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Great Experience

Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation. Pros As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections. Cons No. Advice to Buyers I would recommend this to any colleagues that are in need of a similar or flexible solution.

PROS

The team and solution

Florencia

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Soluciones ucontact

Es facil de usar, intuitiva, integra todo lo que necesito para trabajar en un mismo lugar lo cual facilita mi trabajo y me permite alcanzar mis objetivos más rápido

PROS

La sencillez del sistema. Haciéndolo dinámico y funcional

CONS

No he encontrado fallas en el sistema, es muy práctico

Vendor Response

Hola Florencia, ¡muchas gracias por tus comentarios sobre uContact! Nos alegra saber que te ayuda a alcanzar tus objetivos más rápido :)

Replied December 2022

Federico

Fund-Raising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2023

Reseña

Herramienta necesaria.

PROS

Que te permite llamar y contactar con facilidad.

CONS

Lo que menos me gusta es cuando se satura el sistema.

Paula

Telecommunications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Opinión

Es buena, he probado otras soluciones y uContact este dentro del top 3

PROS

Es muy intuitivo por lo que es fácil de utilizar

CONS

El tema de reporteria podría ser menos cuadrara

Reason for choosing uContact

Precio

Reasons for switching to uContact

la versión de Cisco que utilizabamos no tenia las soluciones de uContact

Vendor Response

Hola Paula, ¡muchas gracias por compartir tu opinión sobre uContact! :)

Replied November 2022

Jose

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Complete, reliable and easy to use

I highly recommend uContact for any type of Contact Center. Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation. Pros The start up was very easy and the system is very user friendly and reliable. Cons N/A Advice to Buyers Great product!!!

PROS

The start up was very easy and the system is very user friendly and reliable.

CONS

N/A

Jaime

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2016

Powerful product

We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job.

PROS

Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

CONS

There is a learning curve to understand the configuration of the flows.

Showing 1 - 25 of 50 Reviews