UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).

In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.

UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.

Customer relationship management
Customer relationship management

Customer relationship management

Live chat

Live chat

Mobile app

Mobile app

Supported Operating System(s):

Web browser (OS agnostic)



6 Reviews of UJET

Overall rating

4.0 / 5 stars

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Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

November 2018

Don't like it

I don't have a good relation with this tool, information is changing constantly and it changes also my projections.

Pros

Has information real time for monitoring agents productivity

Cons

Information is messy and most of it is not accurate

Review Source: Capterra

Jamie from Ring

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Poor strategic vision from leadership, broken and unstable product.

None unfortunately.

Pros

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Cons

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject.

The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago.
Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Review Source: Capterra

Shimon from Monet Software

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

The integration with UJET REST API was seamless and very easy to implement

Pros

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

Cons

UJET is relatively new to the market place, with that said, their API are mature for a young company

Review Source: Capterra

Nate from SpotHero

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

I consider myself a critic. However, there is very little to critique with UJET.

UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

Pros

Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

Cons

Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

Review Source: Capterra

Kim from Ring

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Best of the best functionality

Pros

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Cons

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Review Source: Capterra

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Review Source: GetApp

Displaying 1 - 6 of 6 reviews