All VCC Live Reviews
1-25 of 28 Reviews
Sort by
Sarai
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Perfect call center solution, best customer care and technical support.
Simple to install, simple to use and get perfect experience and functionality.
PROSSimple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect.
CONSFor Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics.
Costin-Cristian
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
VCC Live effectively changed our company, our team and our customers.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
PROSYet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
CONSThere's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)
Amber
Verified reviewer
Health, Wellness and Fitness, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed April 2019
VCC review
Easy to learn and use in a call center setting.
CONSConnectivity is sometimes spotty and software can freeze or crash easily.
Tamas
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.
Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.
PROSIntegration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.
CONSCall quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.
Nikoletta
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
User-friendly software, reliable contact people, quick and effective information flow
User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself. The User state log and it's drop-down-menus (quick search terms). Customer Service and the dedicate contact are always there for help, inform us about news proactively.
CONSThe development request's implementation time length could be shorter. A supervisor interface on mobile would be great.
Antonio
Verified reviewer
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Excellent solution for distributed call center operations and home agents
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations
PROSEasy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales
CONSSome of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Jaroslav
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
We are mid sized call centre using this system for years. And we are satisfied.
Intuitive user interface. Easy to configure even if one is not an NASA engineer. Very supportive stuff ready to listen and to understand your needs. Constantly improving the system features. Ready to develop custom features if needed.
CONSYou have to prepare yourself as this system is pre-paid. This can be effective for most users but not if you are company selling post-paid services.
Krisztina
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
We got exactly what we wanted.
We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.
PROSExcelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.
CONSWe would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.
Milan
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Contact center of the financial institution
We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests
PROSEase of use, intuitive user interface, lightning-fast support
CONSSetting up some functions is a bit more complicated, but technical support will always help here
Bojan
Verified reviewer
Outsourcing/Offshoring, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great CRM software that does the job at a reasonable price with great customer service
Ease of use - both for the admin and agents Extensive reporting options Value for money Responsive customer service
CONSLine quality issues - not fault of the software Too many updates Overall the software has no issues, nothing more to add
Attila
Financial Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
VCC Live Review
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business. I would recommend it everyone still using on-premise solutions!
PROSUser friendly, easy to learn Always evolving, new functionalities add to business value More visibility in reports and monitoring than before Flexible compared to our previous system, highly customizable: Script editor is one of the best I've seen IVR editor is very ergonomical
CONSDoes not always support business logic Some report interfaces miss some filters which would come handy in some cases Minor functionalities (on nice to have level) are missing, but will be developed, hopefully!
László
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
flexibility and versatility
Each contactcenter process can be easily and flexibly handled. Excellent for both outbound sales and incoming customer service tasks.
CONSIn many cases, manual intervention is needed for certain reports. Lack of Web and Mobile Surface. In addition, it is characterized by reliability.
Krisztina
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
I use the software from the beginning, the developments are based on user's needs.
Their flexibility is the most positive attitude. Furthermore, I could raise up the accurate knowledge of customer relationships, about their clients.
CONSWhich is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides.
Branimir
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Great service
Overall, a nice peace of software and a good reliable service worth the money...
PROSIt is fully cloud based and thus mostly maintenance free. Loads of features and customisation options.
CONSA bit difficult to handle oll of the features and options at the beginning...
Gergely
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
We've been using VCC surface since 2015, it's really a great help in managing calls.
Regular daily/weekly/monthly reports.
PROSLots of report options.
CONSThe menu system is complicated a little bit. The sound quality is not the best, the line is echoed many times.
Ádám
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
The best software on the market
It's easy to use, the helpdesk team very helpful. You can find everything in this software, what you need for a callcenter.
CONSExpensive software and sometimes you can experience server problems.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2018
The most suitable telco tool for CCs ever
Easy to use Easy to access it from anywhere in the world Easily managable for Admins and Supervisors
CONSLack of event notifications (Change and update logs) Weak customer service Too much updates in short period of time
Edina
Human Resources, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
reliable, ease of use, constantly evolving, user-friendly, effective support, professionally key account manager
CONSmanage incoming calls, customer service
Zoltán
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy to use, fast, transparent, user - friendly, well- worked-out.
We are talking about a reliable software, it can be handled easily by everyone including both Supervisors and Operators. It is easy to extract reports from the system. Customer Service is always ready to help.
CONSBased on our experiences everything works well in this software, it is one of the best softwares we have ever used. Nothing we can suggest or mention.
Judit
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
VCC staff was perfect from the beginnig. Our daily operation with this software is very effective.
Easy to use, efficient work.
PROSAnywhere I can use this software, I don't need to be in my workplace . It's easy to follow the work of my colleagues of the real-time monitoring. The scripts are easy to create.
CONSI have not experienced the disadvantage of the software up to now, although I am a daily user. I can not list negative things.
Diana
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Review about VCC
I can get all the statistics I want, I just need to figure out what I want to use them.
PROSEasy to use but not so clear to set up. Shows everything what a CC manager needs. If you know what do you want to see, you can do it on your own.
CONSI'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. I've just got into usage of VCC in the middle of summer, and I try to keep up with them on my own but it sometimes not so easy.
Branimir
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great call center software
Excellent features, user friendly, easy to learn... Supports multiple languages, user roles, management features, automated credit card payments and a lot more.
CONSNo possibility of local installation to use with on-premises voip solutions. Would be great if perpetual licenses are available with local installation...
Andreas
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
It can be put into operation quick and easily. There is still a lot of room for improvement.
Fast and affordable entry for the start.
PROSThe fast and unbureaucratic support on the phone and by mail. The good integration of different communication channels (phone, mail, chat, etc.).
CONSAt Inbound, the first surface / mask is not ideal. When integrating images, they must always be integrated with a link.
Edit
Insurance, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Work efficiently and simply from anywhere.
All sales operators receive their own customers. We can efficiently work with large databases using the predictive dialer.
PROSSoftware management is easy, project management is transparent. It is also excellent for working at home or everywhere :-)
CONSIf you use more complex scripts, you need more attention.
Mateja
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Great experience!
Quick and useful program that helped us raise our sales and productivity. The results are visible immediately.
CONSProgram dependence on internet quality. If the speed of the connection decreases because of some reason, it influences the quality of the phone call.