# VICIdial Software Reviews, Demo & Pricing - 2026 > Review of VICIdial Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/vicidial-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / VICIdial Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/vicidial-profile/alternatives/) # VICIdial 2026: Benefits, Features & Pricing Wondering if VICIdial is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview VICIdial 4.7 [(265)](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/) Pricing Starting at $400.00 per month ### About VICIdial VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording. VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary. Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more. Support is available online and via email. Wondering if VICIdial is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## VICIdial User Interface ## Popular VICIdial Alternatives Main Product VICIdial 4.7 [(265)](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.82Value for money - 4.55Customer support - 4.67Functionality Pricing Starting at $400.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(878)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## VICIdial Pros and Cons We analyzed 265 verified reviews for VICIdial to find out what actual users really think. Select to learn more Efficient Predictive Dialing Tools VICIdial's predictive dialer automates call distribution, improving productivity and call flow for agents. The platform supports both manual and automatic dialing, offers customization, and provides reliable performance for outbound campaigns, helping users reach more customers with less effort. Robust Call Center Platform VICIdial offers a comprehensive set of features for managing inbound and outbound calls, making it suitable for small to large call centers. Its open source nature allows for customization, scalability, and cost savings, while supporting integration with third-party systems and handling complex call center needs efficiently. Active Community And Support VICIdial is backed by a knowledgeable support team and a highly engaged user community. Users benefit from responsive assistance, helpful forums, and access to paid support options, making it easier to resolve issues and customize the platform to meet specific business requirements. Outdated And Unattractive Design VICIdial's user interface is frequently described as outdated, unattractive, and difficult to navigate. The design lacks modern polish, making it less user-friendly for new users and visually unappealing compared to contemporary call center solutions. ## VICIdial Pricing and Plans Starting price: $400.00 per month Free Trial Free Version Hosted VICIdial $400.00 per month No plan information available Free Open-Source Download $0.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## VICIdial Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of VICIdial Activity Dashboard Activity Tracking Agent Interface Alerts/Notifications Answering Machine Detection API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Call Tagging Call Tracking Call Transfer Campaign Management Campaign Specific Caller ID Chat/Messaging Collaboration Tools Computer Telephony Integration Conferencing Contact Database Customer Database Customer History Customizable Fields Customizable Reports Data Import/Export Data Security Email Management Event Triggered Actions FCC Compliance File Transfer For Sales Teams/Organizations FTC Compliance Inbound Call Center Interaction Tracking Lead Capture Lead Distribution Lead Management List Management Live Chat Manual Dialer Mobile Access Monitoring Multi-Campaign Multi-Channel Communication On-Demand Recording Outbound Call Center Performance Management Performance Metrics Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Recording Reporting & Statistics Scheduled Recording SMS Messaging Text to Speech Third-Party Integrations Voice Mail VoIP VoIP Connection ## VICIdial Integrations Convoso Integration rated undefined from -1 review eFax Integration rated undefined from -1 review Vtiger CRM Integration rated undefined from -1 review AuguTech Integration rated undefined from -1 review PIMS Dialer Integration rated undefined from -1 review TeamSupport Integration rated undefined from -1 review See all 23 integrations ## VICIdial User Reviews Overall Rating 4.7 Ratings Breakdown 5 76% 4 18% 3 5% 2 2% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.8 Customer support 4.5 Functionality 4.7 Chris Q. Verified reviewer Think Tanks 2-10 employees Used daily for more than 2 years Review source Reviewed March 2022 VicDial has changed my business forever 5 My expereience with the Vicidial group has been nothing but amazing, they definitely know what they are doing and I have learned so much over the past 15 years Ratings Breakdown 4 Ease of use Previously 5 5 Value for money 3 Customer support Previously 5 5 Functionality Pros: I love the way you can totally customize vicidial and how many features it has Cons: The interface is a little old school but since its open source, I was able to change it to my liking Reasons for choosing VICIdial The overall features and upgrades available were far greater on ViciDial Read More VR Verified Reviewer Insurance 501-1000 employees Used weekly for less than 6 months Review source Reviewed April 2026 Functional but Not Very Flexible 5 What I liked least about VICIdial is that the system felt outdated and not very flexible. The dispositions were very limited and extremely direct, which made the workflow feel restricted. Another issue I experienced was during transfers. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: What I liked most about VICIdial is that it was straightforward to use for outbound calling. The system made it easy to move through leads, update dispositions, and stay organized during each shift. Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion Cons: What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions. Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call. It made the workflow a bit inconvenient and added extra steps to finish the call properly. Reasons for switching to VICIdial We switched from ChaseData to VICIdial because it was extremely slow and kept freezing when all campaigns were active at once. The system couldn’t handle the workload, especially during busy calling periods, so the performance issues made it hard for agents to stay productive. Moving to VICIdial was mainly to avoid those delays and constant freezing. Vendor Response If you are having issues with slow lead switching and transfer issues, those are almost always due to improper configuration of the system, and not a problem with the VICIdial software itself. Since VICIdial is free and open-source, anyone can install it on any kind of system, even if that system is not capable of handling the load. We can certainly help with that if you contact us for support. As for limited dispositions, that is entirely the choice of your managers, We have clients with over 100 dispositions per campaign. Replied May 2026 Read More dk david k. Verified reviewer Electrical/ Electronic Manufacturing 51-200 employees Used daily for more than 2 years Review source Reviewed August 2019 good basic dialer 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: this dialer works, its easy to learn. i use it to sell on the phone Cons: first day i had to have tech set it up, the sip settings. this was due to me not having personal knowledge of it. i didn't try to get support from the maker since we our own it guy. Read More FP Fred P. Verified reviewer Marketing and Advertising Self-Employed Used daily for more than 2 years Review source Reviewed November 2025 VICIDIAL review late 2025 5 it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional Cons: I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple? Reasons for switching to VICIdial changed freelance job, the company that I am working with uses vicidial. Read More RE Reda E. Verified reviewer Marketing and Advertising 201-500 employees Used daily for less than 2 years Review source Reviewed January 2023 Good Call center solution open source 5 Vicidial gave me a 0$ solution and helped me maximize my income Ratings Breakdown 4 Ease of use 4 Functionality Pros: Vicidial is very complete and easy to install and deploy.Agent interface is easy to use in a natural way.Modifications can be made directly on the opensource code Cons: The scripter isn t very rich. You have to program your own script if you want an evolved script Reasons for choosing VICIdial Cost Reasons for switching to VICIdial CostVicidial contains some features that i had to pay for developpement in inConcert Omnichannel Contact Center Read More RF Rogger F. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed April 2020 a Swiss Army Knife for those who are creative enough to use it well 5 At GOSAT we use VICIdial in our contact center for loan sales to a local bank in Brazil, where we integrate it 100% with the bank. We also use VICIdial on clients of different segments in the market: collection, petrol, school, health and etc ... Ratings Breakdown 3 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system. We were able to meet all our needs and overcome all challenges using VICIdial. Cons: I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger. We do this today through other solutions, it would be perfect integrated with VICIdial. Reasons for choosing VICIdial Because it is open source and has a more active community in the world, and the fact that it is constantly updated and improves. Reasons for switching to VICIdial I spent about six months researching OpenSource tools to be used in the contact center and VICIdial was the only one that met all my requirements. Read More GP Greg P. Verified reviewer Construction 11-50 employees Used daily for more than 2 years Review source Reviewed April 2020 Great product, great performance, and great flexibility 5 I absolutely love VICIdial, I won't use any other dialer at all Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The amount of customization that. you can do, and the sheer power of the dialing platform Cons: It's got quite a learning curve for people to get proficient with it initially. Although once you've mastered the interface and the concepts behind the dialer, it's amazing. Reasons for choosing VICIdial Open Source, and the amount of customization that VICIdial provided Reasons for switching to VICIdial We needed a more flexible and powerful dialer that could be customized to fit our needs, and integrate with our CRM Read More YW Yasheema W. Verified reviewer Consumer Services 51-200 employees Used daily for less than 12 months Review source Reviewed January 2025 Power auto dialer 5 My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It filtered the answering machine and was very easy to use. Cons: I had no issue with the dialer as I mention before it was very use to use. Read More LB LaFrance B. Verified reviewer Consumer Services 201-500 employees Used daily for less than 2 years Review source Reviewed January 2025 VICI is good 5 It was Ok for most part, I just hated the ans machine Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Got new lead frequently............................ Cons: It doesn't filter out the Answering machines very well. Read More Panagiotis B. Verified reviewer Telecommunications 2-10 employees Used daily for more than 2 years Review source Reviewed April 2019 An exceptional money making piece of Open source software. 5 II have tried a lot of open source software over the 15 years of my professional career. One reason or another I had to stop working with most of them. This is not the case with Vici. Since I tried for the first time I fall in love with it and 10 years down the line I have quit every other dialer that I was working with and I dedicated myself to it. I feel that my time is well spent and has never failed to surprise me with capabilities that even extremely expensive dialers had let me down in the past. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Capabilities and features -flexibility. When a customer is asking me for a weird something I taught myself to say: I will have a look and let you know. No matter how weird peculiar complex or out of the box is what you have been asked there are chances that Vici can do it just by playing around with parameters and menus and not writing even one line of code. The community is extremely helpful and encouraging. Cons: I have to admit that the learning curve for the administrator and integrator is steep and needs a lot of time and trial and error to configure the first installation. It is not so bad once you get the grasp of the software and understand where you are looking. The menus are intimidating. I felt the same only when I tried Blender for the first time. Read More Showing 1 - 10 of 265 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/) ## VICIdial Popular Comparisons [Ringover vs VICIdial](https://www.softwareadvice.com/voip/ringover-profile/vs/vicidial/)[Convoso vs VICIdial](https://www.softwareadvice.com/voip/safesoft-contact-profile/vs/vicidial/)[DialedIn CCaaS vs VICIdial](https://www.softwareadvice.com/call-center/chasedata-profile/vs/vicidial/)[Readymode vs VICIdial](https://www.softwareadvice.com/compare/33171-vicidial/vs/171343-Readymode/)[LiveAgent vs VICIdial](https://www.softwareadvice.com/crm/liveagent-profile/vs/vicidial/)[Nextiva vs VICIdial](https://www.softwareadvice.com/compare/2683-Nextiva/vs/33171-vicidial/)[Five9 vs VICIdial](https://www.softwareadvice.com/call-center/five9-profile/vs/vicidial/)[Genesys Cloud CX vs VICIdial](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/vicidial/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/vicidial-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4082) Recently recommended **3** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (568) Recently recommended **3** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (825) Recently recommended **2** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **2** times Stuck Between Options? 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