--- title: "VICIdial Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of VICIdial. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if VICIdial is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/vicidial-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/) / VICIdial Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/vicidial-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/vicidial-profile/alternatives/) # VICIdial User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 266 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 203 reviews (76%) - 4 stars: 47 reviews (18%) - 3 stars: 12 reviews (5%) - 2 stars: 4 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion - The system made it easy to move through leads, update dispositions, and stay organized during each shift. - VICIdial is a reliable and friendly contact center platform that has outstanding features. ### Most mentioned cons - Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call. - What I liked least about VICIdial is that the system felt outdated and not very flexible. - I might sound a bit harsh but no mobile app? ## VICIdial customer reviews Showing reviews 1-25 of 266 (page 1). ### VicDial has changed my business forever - Overall rating: 5/5 - Reviewer: Chris Q. - Verified reviewer: Yes - Industry: Think Tanks - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My expereience with the Vicidial group has been nothing but amazing, they definitely know what they are doing and I have learned so much over the past 15 years #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the way you can totally customize vicidial and how many features it has #### Cons The interface is a little old school but since its open source, I was able to change it to my liking #### Reasons for choosing VICIdial The overall features and upgrades available were far greater on ViciDial --- ### Functional but Not Very Flexible - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered What I liked least about VICIdial is that the system felt outdated and not very flexible. The dispositions were very limited and extremely direct, which made the workflow feel restricted. Another issue I experienced was during transfers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I liked most about VICIdial is that it was straightforward to use for outbound calling. The system made it easy to move through leads, update dispositions, and stay organized during each shift. Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion #### Cons What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions. Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call. It made the workflow a bit inconvenient and added extra steps to finish the call properly. #### Reasons for switching to VICIdial We switched from ChaseData to VICIdial because it was extremely slow and kept freezing when all campaigns were active at once. The system couldn’t handle the workload, especially during busy calling periods, so the performance issues made it hard for agents to stay productive. Moving to VICIdial was mainly to avoid those delays and constant freezing. #### Vendor response If you are having issues with slow lead switching and transfer issues, those are almost always due to improper configuration of the system, and not a problem with the VICIdial software itself. Since VICIdial is free and open-source, anyone can install it on any kind of system, even if that system is not capable of handling the load. We can certainly help with that if you contact us for support. As for limited dispositions, that is entirely the choice of your managers, We have clients with over 100 dispositions per campaign. Replied May 2026 --- ### good basic dialer - Overall rating: 5/5 - Reviewer: david k. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros this dialer works, its easy to learn. i use it to sell on the phone #### Cons first day i had to have tech set it up, the sip settings. this was due to me not having personal knowledge of it. i didn't try to get support from the maker since we our own it guy. --- ### VICIdial is a Friendly and Organized Contact Center Solution - Overall rating: 5/5 - Reviewer: Piergiorgio Tamiazzo C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Since the implementation of VICIdial, everything has been so smooth. My experience with VICIdial has always been outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VICIdial is a reliable and friendly contact center platform that has outstanding features. It is easy to implement VICIdial. #### Cons I have zero dislikes when it comes to the features and interface of VICIdial. VICIdial has been a flawless tool. --- ### VICIDIAL review late 2025 - Overall rating: 5/5 - Reviewer: Fred P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional #### Cons I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple? #### Reasons for switching to VICIdial changed freelance job, the company that I am working with uses vicidial. --- ### Good Call center solution open source - Overall rating: 5/5 - Reviewer: Reda E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Vicidial gave me a 0$ solution and helped me maximize my income #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Vicidial is very complete and easy to install and deploy.Agent interface is easy to use in a natural way.Modifications can be made directly on the opensource code #### Cons The scripter isn t very rich. You have to program your own script if you want an evolved script #### Reasons for choosing VICIdial Cost #### Reasons for switching to VICIdial CostVicidial contains some features that i had to pay for developpement in inConcert Omnichannel Contact Center --- ### a Swiss Army Knife for those who are creative enough to use it well - Overall rating: 5/5 - Reviewer: Rogger F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered At GOSAT we use VICIdial in our contact center for loan sales to a local bank in Brazil, where we integrate it 100% with the bank. We also use VICIdial on clients of different segments in the market: collection, petrol, school, health and etc ... #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system. We were able to meet all our needs and overcome all challenges using VICIdial. #### Cons I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger. We do this today through other solutions, it would be perfect integrated with VICIdial. #### Reasons for choosing VICIdial Because it is open source and has a more active community in the world, and the fact that it is constantly updated and improves. #### Reasons for switching to VICIdial I spent about six months researching OpenSource tools to be used in the contact center and VICIdial was the only one that met all my requirements. --- ### Great product, great performance, and great flexibility - Overall rating: 5/5 - Reviewer: Greg P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered I absolutely love VICIdial, I won't use any other dialer at all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The amount of customization that. you can do, and the sheer power of the dialing platform #### Cons It's got quite a learning curve for people to get proficient with it initially. Although once you've mastered the interface and the concepts behind the dialer, it's amazing. #### Reasons for choosing VICIdial Open Source, and the amount of customization that VICIdial provided #### Reasons for switching to VICIdial We needed a more flexible and powerful dialer that could be customized to fit our needs, and integrate with our CRM --- ### Power auto dialer - Overall rating: 5/5 - Reviewer: Yasheema W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It filtered the answering machine and was very easy to use. #### Cons I had no issue with the dialer as I mention before it was very use to use. --- ### An exceptional money making piece of Open source software. - Overall rating: 5/5 - Reviewer: Panagiotis B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered II have tried a lot of open source software over the 15 years of my professional career. One reason or another I had to stop working with most of them. This is not the case with Vici. Since I tried for the first time I fall in love with it and 10 years down the line I have quit every other dialer that I was working with and I dedicated myself to it. I feel that my time is well spent and has never failed to surprise me with capabilities that even extremely expensive dialers had let me down in the past. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Capabilities and features -flexibility. When a customer is asking me for a weird something I taught myself to say: I will have a look and let you know. No matter how weird peculiar complex or out of the box is what you have been asked there are chances that Vici can do it just by playing around with parameters and menus and not writing even one line of code. The community is extremely helpful and encouraging. #### Cons I have to admit that the learning curve for the administrator and integrator is steep and needs a lot of time and trial and error to configure the first installation. It is not so bad once you get the grasp of the software and understand where you are looking. The menus are intimidating. I felt the same only when I tried Blender for the first time. --- ### VICI is good - Overall rating: 5/5 - Reviewer: LaFrance B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It was Ok for most part, I just hated the ans machine #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Got new lead frequently............................ #### Cons It doesn't filter out the Answering machines very well. --- ### Best dialer to use - Overall rating: 5/5 - Reviewer: Taralee W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It is great very easy to use. You can learn in less than 1 hour #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, the features are effective and it can be access from a web platform so it doesn't have to take up alot of storage. #### Cons Wish it could do screen recording so you can see what agents is seeing when having issues we normally have to use another app --- ### Vicidial, is a great tools for all Call Center that need to have High Level Customer Experience . - Overall rating: 5/5 - Reviewer: Elvyn V. - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered - Stability -Scalability -Modular Deployment -Low Cost - Redundancy - Recovery Disaster - Integration with othe PBX Platform -Recording -Monitoring -Reports -IVR's solution Integration -Survey -Security #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well, I like features:Load Balancing of call between multiple inbound or outbound Asterisk servers. So good for performance optimization. Set outbound CallerID per campaign or per list. Start and stop recording an agent's calls( Scripts), and Full Recoding too. Phone login balancing and fail over across multiple vicidial servers, great!!, is a redundancy option, very important. You can be logged from anywhere. Faster hangup -Hot Key,etc. I am an Voip Telephony Integrator, and in this Vicidial is Flexible and Stable. Vicidial is my firts option when i have to deployment call center solution. I like other one thing, the opertating system platform ( OpenSuse Leap ) because Vicidial working great with it. #### Cons A few points, firts one, DISPO SCREEN, PAUSE SCREEN, You know, I think, GUI can be better . Other one, according my knowledge Vicidial do not show PSTN setting template for T1's, E1 or J1, this for company that until today has this type of Telecommunications resources for dialing and customer service. I think, Vicidial Team assume that an Asterisk PBX admin know that Or Call Center Industry is SIP Trunk oriented and legacy pbx will be unavailable a few year or right now. Other one, is about language, translate for Spanish is not so good. but I admit is easy to set. --- ### The Future of the Call Center Industry - Overall rating: 5/5 - Reviewer: Burk M. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered VICIdial has, over years of constant and thoughtful development, established itself as the Microsoft Office equivalent of call centers. I see it everywhere. A quick overview: VICIdial lives on a server, and is displayed to your sales agents via their web browser. They run a small (usually free) soft phone on their computer with a headset, and when they log in to VICIdial, their soft phone rings, they answer the call, and begin their work. A bit more detail: Because the software suite is open source and free for anyone to download, use, and modify, I've seen (and personally created) customized solutions that do everything from accept orders from a 3-rd party sales website to literally delivering room service orders using robots (really!). VICIdial scales from single servers with small call teams, to clusters of dozens of servers and hundreds of agents. If you're paying for a proprietary solution, you're probably doing it wrong. I get calls from call center owners looking to switch to VICIdial constantly. Do yourself a favor and take a hard look at the VICIdial Call Center Suite. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VICIdial is free, open-source, and regularly updated by a dedicated core team of experienced software developers. It works very well, and when properly configured is extremely reliable and robust business software. #### Cons VICIdial has been in development for many years, adding many (many!) features which can overwhelm call center managers new to VICIdial. --- ### Best Open Source Turn key Call Center Solution - Overall rating: 5/5 - Reviewer: Shariq K. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered I googled this product in 2007 and from that day i have defined my field line to Call center and VoIP. I gained too much knowledge in Linux environment and voip for call center because of the vicidial. I have deployed vicidial in all of my jobs for call center purpose. In short if anyone ask for the call center solution then my straight answer is Go with ViciDial. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Vicidial is the one and only comprehensive open source call center solution that has all built in features according to the user requirements. And because of its open source solution can be customized easily. Very reliable and robust product. One of the major advantage is its scalability. No license limitations. Integration with user applications is very easy. In short what a user can think about any feature, it's built in available. #### Cons The GUI of agent is very bad. It has all the features but front end is not what according to the current market trend. Color scheme also very old style. And the detailed reports never matched with others. I can understand that reports shows from different tables but user want simple report with the matched statistics. I always face time (logging and call duration) difference in reports as well as the disposition statistics difference. --- ### A great tool for lead generation campaigns - Overall rating: 5/5 - Reviewer: Miguel L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered For the last few years we've been supporting ViciDial installation for the telemarketing and call center industries. Our company provides dedicated servers in the cloud and the actual SIP trunking for inbound or outbound calls and somehow we ended up involved with supporting ViciDial for our customers. Among a variety of tools out here we found that ViciDial enables telemarketers to run 'Press 1 campaigns' or 'Voice broadcasts campaigns' with professionalism. In those markets wanting to avoid a "per agent" cost ViciDial is a great tool. A typical customer of ours makes 200,000 calls a day in average to get new prospects and eventually close more deals. I'd say without ViciDial this task would be very demanding . And thanks to our CRM integration agents become more effective and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's powerful. It can be tweaked in many ways in order to enhance performance. If you are looking to avoid per-agent/per-seat costs or software licensing this is a good way to go. #### Cons If you are not familiar with Linux, Asterisk, SIP, VoIP Security and MySQL it may get you into frustration. --- ### VICIdial Review - Overall rating: 4/5 - Reviewer: Daniel F. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered The Sales and setup process were very good. The support team was very professional and helpful to get our system setup and working in spite of some challenges. The functionality of the platform is robust. There are certainly settings for just about everything...which at times takes experience to thoroughly understand, and in some cases, help to get figured out. While we have had success with some service issues, we have also had some moments that were frustrating. Our initial assumption is that the service model using credits may be in part to blame. We don't know when our credits are running low and it is frustrating when we are in an emergency situation because something isn't working and the response we get is "sorry - we can't help you because you are out of credits"). Again - we may shoulder some of that in not fully understanding or managing expectations, but having a debit card on file or a monthly auto-ACH payment would seem to be a much better option in our opinion. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros a very robust set of functionality features. #### Cons Not extremely intuitive. Functionality is a blessing, and at times, a curse. There is much to learn and figure out and the customer service model has not been ideal in our experience. There are times when it has been good and times it has seemed awful...wondering if the negative experiences are due to the nature of the model (i.e. "we can't help you because you are out of credits") --- ### VICIdial Call Centre Software, the foundation of Hostcomms hosted call centre service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Small and medium sized businesses often don't have the capital to invest in expensive call centre infrastructure. VICIdial rarely loses out on functionality and so is the perfect solution in this scenario. If set up correctly it is very reliable and on the rare occasion that Hostcomm is unable to get to the bottom of an issue, our back to back support arrangement with VICIdial provides us with the reassurance we need to offer a VICIdial based service with a solid service level agreement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whilst packed with functionality it remains pretty intuitive, features are constantly being added on both the inbound and outbound side and of course there are no licensing cost implications. #### Cons We've been offering VICIdial based services since around 2010. The only objections we occasionally receive are its appearance, there are prettier call centre applications available. That said, the skin is customisable to a degree, certainly to enough of an extent to overcome most of these objections. --- ### THE call center solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Light, strong integrations, function over form, open-source, must I say more? Great experience so far with VICIdial! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are other "open-source" platforms, that claim to be absolutely free, but eventually you'll have to pay for, most likely with some kind of added features or integrated plug-ins, etc. So far VICIdial has really been absolutely free for us. Ok, so the interface isn't the nicest in the world, definitely not a gem to look at, but who cares! It runs light, works nicely, and has many integration options. And yes, it is actually Free. I've already used VICIdial for two call center start-ups. It works great for small to large projects. #### Cons As said above, if you like to look at nicely designed interfaces, VICIdial is not for you. Its strength is definitely funtion over form as a dialer. It is what it is, and it does what it does. --- ### Great Contact Center Software - Overall rating: 5/5 - Reviewer: Deven V. - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered An open source effort that is active and responsive, Vicidial has come a long way since we first began to use it. It now features multi channel support for voice, email and chat, both incoming and outgoing. Vicidial has a well rounded dialing product for both outbound and inbound. Multiple outbound campaigns and incoming groups can run simultaneously. There is good support for regulatory compliance e.g. time zones, state and national holidays, drop rate etc. New features being worked on are in the sphere of email and chat, both largely inbound focused. Updates are regular, and the latest set of features will position the software well for the new wave of eCommerce startups. On the downside, the fast paced development effort does result in bugs, especially in the bleeding edge feature set. New configuration parameters add to a lengthening list that increases the learning curve. Further, the GUI is ugly enough to belie its capabilities, but there is good work done recently on that front. Overall I would highly recommend the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Price. Features. Capabilities Multi channel support #### Cons Ugly GUI --- ### No Cost- Reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend this software to all call centers on a budget. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its free, no cost to setup and no hassle. Iove the fact that it is versatile. I would recommend this. #### Cons It does not have a the bells and whistles that you would need sometimes. Integration and reporting could be better --- ### Best high volume dialer for call center - Overall rating: 5/5 - Reviewer: Rao Shaharyar K. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered In Nethawk (call center solution provider) company we have done 200+ installation. The overall quality of software is extremely good using the option to use Nginx web server instead of Apache gave us more reliability in deployments. In fact it is very easy to use when we compare with Avaya solutions, People in Call center industry are very familiar with its interface or they can learn it quickly due to its smooth learning curve in fact vert adaptive among your team. As far as features and functionally is concerned it is complete suite with bells and whistles. It is highly customable and programmable. You can create any functionality we have converted same vicidial from outbound dialer to broadcasting and lead capturing machine. Customer support I must say is great there are many resources available the vicidial group is very helful otherwise the professional company you are dealing with should have same resources to fix your problems. It is open source and no vendor lock in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexible, scabale, open source and lower TCO #### Cons Hardware resource hungry --- ### Vicidial Suite for Support Centers - Overall rating: 4/5 - Reviewer: Andrei M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We are an outsourcing company and we are using Vicidial as our main core business system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most important feature I liked was the easy way to scale up. After the initial investment it is very cheap and efficient to expand the system for more users. Being open-source it is very easy to change it and adapt to the specific customer needs. For example when Germany changed their requirements for premium rate numbers it took us couple of days in order to be compliant. #### Cons The fact that doesn't have a clear release path. It is just the SVN without any clear stable releases. #### Reasons for choosing VICIdial The flexibility and price. #### Reasons for switching to VICIdial Because it was way more flexible --- ### Great software with Great support! - Overall rating: 5/5 - Reviewer: Charles S. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered We have used ViCiDial for about 4 plus years. Easy to configure, very fast tech support. They even helped out with an issue that turned out not to be ViCiDial related. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy to use and configure. The tech support. #### Cons The first set up, because it is Linux based. --- ### Great product! - Overall rating: 5/5 - Reviewer: PHILIP R. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Killer product. Great managers manual, great forum info. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros so many features! a lot to learn, but it does anything you might ask for. Can change settings to literally make it do just about anything you want it to do. #### Cons The features are awesome. I can't say that there is anything that I don't like about the software. If you are the install person and setting up from scratch, there's a lot to personalize, but it just takes time and gets easier over time. #### Reasons for choosing VICIdial vicidial is the cream of the crop and i had seen a few videos on the features. Just looked like the way to go. ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/?page=2) --- VICIdial Reviews, Pros and Cons - 2026 Software Advice