Virtual Contact Center by 8x8 Software


 

Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicemail, email, web callback, web chat and more.

Virtual Contact Center offers a universal queue feature that assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data accessible for metrics analysis.

Virtual Contact Center provides Personal Agent Connect feature that helps to build a relationship between agents and customers. The solution enables agents to share their contact number with customers in order to resolve tickets. It also offers other call center functionalities such as IVR, CTI and voice recording and logging.

Virtual Contact Center offers integration with customer relationship management (CRMs) solution and can be configured to interface with other enterprise applications. 

 

Virtual Contact Center by 8x8 - User dashboard
 
  • Virtual Contact Center by 8x8 - User dashboard
    User dashboard
  • Virtual Contact Center by 8x8 - Agent service dashboard
    Agent service dashboard
  • Virtual Contact Center by 8x8 - Queue dashboard
    Queue dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

115 Reviews of Virtual Contact Center by 8x8

 

Start your review of Virtual Contact Center by 8x8

Click to start
https://www.softwareadvice.com/call-center/virtual-contact-center-review/
Software Advice Reviews (54)
More Reviews (61)

Showing 1-20 of 54

Erika from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Nice Service to Track Calls

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This product has made it easy to go in and run reports on days and time periods to determine when phone calls were made and the duration.

Cons

The layout of the website is not very user-friendly. Navigating the website takes some practice but once you have the hang of it and are familiar with it, it becomes easier.

Review Source
 
 

C. from iMedX
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Terrible for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used this service for over a year with over 150 users accounts. It has been terrible and unreliable, leadership has been unresponsive to requests to removes our many documented issues.

Pros

Seemless service, and that is it, but that is only when it works, which is 1 out of 10 times. very buggy.

Cons

It never works, and I mean never...app's are buggy, clients and customers do not care for s/w download to join a conference, its a large and clunky file.

Review Source
 
 

Nick from IMManagers.com
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Helps Keep Up With Calls

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Helps receive and monitor calls on mobile even after hours. This way you can do call backs to keep clients happy. Very good for small business with a lot of time on mobile, busy office or fieldwork.

Cons

Lag in call re-direct to mobile which may be frustrating to clients calling in as well as poor call quality.

Review Source
 
 

Gina from Independent Home Care of Maryland, LLC
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Kind of Difficult

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We were able to all work remotely on some days and 8x8 allowed us to do that. We had ease of access to everyone.

Cons

We would have a lot of voicemail issues.
It was very hard for our office to access individual extensions.
It was a very long learning curve with this product.

Review Source
 
 

Sara from Marketing and Advertising
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

The 8x8 app is great for working on the go.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Using the 8x8 desktop and Android application makes connecting with clients much easier, especially on the go.

Cons

The 8x8 desktop application freezes frequently, making it difficult to successfully complete an outgoing call.

Review Source
 
 

Ashley from Green Living
Specialty: Contact Center
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy and Cheap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The online app is so easy to use, everything that is needed is in one place, fax and call quality are unmatched for the price

Cons

Sometimes the call centers has issues and don't know how to solve problems that arise, some call center employees don't know how to fix all problems

Review Source
 
 

Manoj from USTech Solutions Inc.
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Sound quality is excellent
Voice message is pretty easy to use and can do auto messages
Creating conferences is an excellent feature
recorder

Cons

The UX part of the software is not that eye catching, Need more enhancements
Addons- Need more addons to support various platforms

Review Source
 
 

jet from Fonality
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

8x8 a reliable phone solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is also affordable and flexible in terms of pricing. 8x8 is easy to operate and is very scalable. It integrates with a variety of office tools.

Cons

There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.

Review Source
 
 

Chase from Firewalls.com Inc.
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Used for a while.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Used this product for a while and overall it worked well but wasnt as fully featured as some products

Cons

Other competitors products have more features and function better when combined with other softwares.

Review Source
 
 

James from Dr. Sepmeyer
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great Value, Beta Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is off-shore and usually takes a day or two to solve the issue. However, they have been able to to correct every weird mishap, every time.

Pros

Our monthly costs have dropped dramatically with VoIP service through 8x8. The sound quality blows analog lines out of the water as well. They run promotions from time to time that give you an easy way to get brand new Polycom Phones at low or no cost.

Cons

They have transitioned to a new web platform with the X2/X5/X7 plans which gets you a different management portal than Virtual Office Classic. It is still rather buggy which is not something you want in a phone system. Weird error messages will appear, sometimes it takes several times for a feature change to implement. If they are able to improve it, I can see it being an excellent product.

Review Source
 
 

Jessica from Education
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Excellent System for Low Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of using the virtual desktop app without the hassel that other phone systems have. Users are able to set their own caller id which is a huge help when needing to change numbers

Cons

The biggest con of all, is the difficulty to add or change virtual numbers. In a call center that has to change numbers often, it is a huge hassle to have to go through the sales rep every time there is a need to make a change.

Review Source
 
 

Brett from CrewTracks
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

I don't love it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The concept is great. The main thing I like is the ability to take calls from my laptop while I'm out.

Cons

I just didn't get it at first, and then I went a while without logging in, and now I can't login, and I have no idea how to get help.

Review Source
 
 

Sara from Orchard City Dental Care
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

8x8 was a great choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to keep track of calls and viewing caller ID; also good for inter office message communications

Cons

It is runs on the internet so if the internet is out, then our phone system does not work. Also there will be some settings glitches sometimes.

Review Source
 
 

Jim from Master Restoration
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Great solution for telecommuting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Full featured. Great sound quality on laptop mic and speakers. Appears to inbound and outbound parties that you are at your desk. Same phone number with an internet connection.

Cons

A little on the finicky side. Little things like password/username requirements, and occasionally challenging configuration.

Review Source
 
 

Jan from Line Number Porting
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

8x8 is ok however I prefer other Voip services

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

8x8 is easy to operate. Plug and play . It is also affordable and flexible in terms of pricing. It also work with other tools such as outlook and Netsuite.

Cons

There is no heads up display messaging option unlike what Fonality has. There is no 24/7 support and limited phone selection.

Review Source
 
 

Ashley from All American Design, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Love the software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The app on the computer is great. Shows me calls coming in to different extensions. I am able to fax right from my computer with is amazing!!

Cons

The only con is not with the software itself. Customer support is can be a little difficult. Some of them understand others do not.

 
 

Meryl from Friendly Care Home Health
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very buggy mobile app

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Would love for the app to be optimized.

Pros

Really like the convenience of being able to take my office phone with me where ever I am. Useful in that aspect.

Cons

The app is very buggy. It goes offline after each call and if you don't restart the app, the next call that comes in will freeze on the screen. I've also noticed that the calls that come through on the app are delayed. The phone will ring twice in the office before my cell phone rings which causes a lot of missed calls if I'm not able to answer right away. Especially if the app doesn't respond quick enough.

 
 

Jan from Fonality
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

8x8 is ok but FOnality is better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network

Cons

very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues.

 
 

Analise from Dynasty Home Health Care Agency
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Mobile App is very Glitchy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use 8x8 for our office and we typically don't experience issues with our in office phones. The service is pretty reliable for in office phones.

Cons

The mobile app is SO glitchy. There is a large delay from when a call is received in office versus when it starts ringing from the mobile app. It causes a lot of our calls to be missed. Sometimes, the app won't open fully in order for us to hit the answer button. It will freeze a lot and requires a lot of forcing close and reopening the app so it will function properly.

 
 

Josh from Nexus eWater
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Suited for everyone, from small businesses to large companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This product offers pretty much everything you'd expect from a high-end VoIP without the high-end price, including call recording and faxing. For most the faxing functionality is just a "nice to have" but for us, it was a feature we were specifically looking for. It also integrates with Salesforce and Microsoft Outlook, so old timers in the office will be more comfortable using it over some of the other VoIP options out there.

Cons

Not to be particular, but the interface is pretty ugly and clunky. Think login web portals in the mid-2000s.

 
 
 
Write a Review
Showing 1-20 of 61


June 2018

June 2018

Decent communications suite for in-office and remote users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall, Virtual Office is easy to use with a nice set of tools. The mobile application allows for calls to be taken seamlessly on the go. Meetings and conference bridges can be configured quickly and there are available browser extensions that extend the features.

Cons

The virtual meeting has improved since it's introduction, but it is cumbersome to use when compared with similar online meeting offerings.

Review Source: Capterra
 


June 2018

June 2018

used as tool for interoffice communication

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

it connected to our phones and made it easy to talk and chat with coworkers. Could click on coworker's name just to call them.

Cons

It seemed like it worked well for the most part. Every now and again it would crash and we wouldn't be able to access our phones or chat.

Review Source: Capterra
 

Kira from Specialty Communications

June 2018

June 2018

Such a great virtual office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Streamlines working from home and makes it so much simpler by having the app so I don't have to haul my office phone home.

Cons

I don't care for the fact that the google extension will pop up in the middle of your screen every phone call

Review Source: Capterra
 


June 2018

June 2018

Use this software everyday for calls.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Voicemail, voice calls, monitoring, call recording, soft phone

Pros

I like that it is virtual and does not require a physical phone, I also like that it works with any of the browsers I choose to use.

Cons

Pretty outdated as far as style, my software personally is very buggy, but could be related to my PC

Review Source: Capterra
 

John from PayTrace
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

program freezes often

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Team members are able to accept/transfer calls. Having the queue system helps with work flow.

Pros

The UI is fairly easy to navigate. Also, the reporting and monitoring features come in handy for data collection and analysis.

Cons

The program freezes quite frequently. Team members are forced to restart the program on an almost daily basis, which ends up wasting a fair amount of time.

Review Source: Capterra
 

Julia from Specialty Communications
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Overall it serves its purpose.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can message with your coworkers easily.

Pros

I like that it allows you to message with the members of your organization easily. I like that it lets you know when other coworkers are on the phone.

Cons

Very glitchy and causes your computer to run very slow as it uses a lot of computer recourses. Many times you have to shut the program down and reopen it just to be able to toggle off DND or just because it stopped working.

Review Source: Capterra
 

Jessica from Cameron Direct

June 2018

June 2018

Good for working from home

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can easily use 8x8 Virtual Office from my cell phone when I am working from home. It is easy to download and use the app.

Cons

I do not like that 8x8 has so many glitches. Sometimes our whle department can't use the phone. Also it does not notify us when our mailbox is getting too full to take messages.

Review Source: Capterra
 

Jessica from Specialty Communications, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Decent product, difficult customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Decent system with option to work remotely.

Pros

Our business loves the option to run 8x8 through employee's cell phones, so they can take customer calls at home. It has allowed our representatives to work from home over the weekend, instead of coming into the office.

Cons

Their customer support department is difficult to work with, and frequently ends calls without resolving the issue at hand. We have an ongoing issue where an employee's extension gets stuck on "Do Not Disturb", and they cannot get calls. Support will fix the one-time issue, but does not address the fact that it is ongoing and disrupts business.

Review Source: Capterra
 

Ryan from Circle Health Partners, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Light on features and a bit clunky

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

For the most part, it seems to do the job as intended. It allows me to make/receive business phone calls from my cell phone, receive voicemails, etc.

Cons

I think the integration between platforms could be improved (i.e. between the phone and the phone app and the PC app). I found the app very difficult to set up, especially things like call forwarding. And I think the app signs you out frequently and unless you go into the app you don't know that, so you think you're signed in and ready to receive calls but you're really signed out. I've missed calls for this reason.

Review Source: Capterra
 

NOE from Madrid Insurance Services Ins

May 2018

May 2018

I had to Cancel my order

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Absolutely none.

Pros

The quote I received was very good, I was going to save my money per month to transfer my 2 lines with similar features.

Cons

As of the date of this review: Pictures can not be sent via text using their mobile app. It was becoming a burdensome to finalize the transfer, I kept getting emails that the transfer was not complete, and there were errors, I called them gave them all my account information and still no luck on getting transfer complete, after almost 3 weeks of trying and a couple of calls, I decided to cancel order. It has been over 45 Days since I cancelled the order and they have not refunded the initial payment, which according to the terms of the agreement I was entitled to, I keep calling and I get transfer from department to department. Case # C1214093, Case # C2542447, Case # C2542551, so that 8X8 Can check what went wrong.

Review Source: Capterra
 


May 2018

May 2018

Overall great software for big offices!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

8x8 was very useful in a big office where you do not know all employees extensions. You can easily call, transfer phone calls, listen to your voicemail from the software/app and even 'text' your coworkers

Cons

The design is pretty attractive and easy to use but the software encountered a lot of bug and internal issues that were very disturbing for daily users.

Review Source: Capterra
 

Wesley from The Mars Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Not very good, hard to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

The call quality is usually pretty bad. Hard to set up. Had a lot of trouble activating. Fine once you get passed all that. Dont really have anything I like about this software. It has always been hard to use and I must use it for my work.

Review Source: Capterra
 


April 2018

April 2018

Fantastic!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We switched to 8x8 almost 3 years ago and it has been an amazing solution for our ever growing company.

Cons

I honestly do not have anything negative to say about 8x8. If there was one thing I could comment on it would be the price of their phones. Some of their competitors offer the phones for free when you add an additional line.

Review Source: Capterra
 


April 2018

April 2018

Great for the price though a little clunky

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

all the benefits of a complex multi line phone system with none of the cost, maintenance or headache.

Pros

8x8's Virtual office has made it easy to setup our own VOIP phone system without an in house IT guy. It allows us to have multiple lines, mailboxes and to customize our phone system to make it easier for both employees and our customers calling in. It is great that we can easily update extension number, greetings and voicemail messages on the fly. Also, the cell phone app and the ability to take my office extension on the go is wonderful.

Cons

The interface for desktop in particular seems old and outdated. It is not always easy to find what you need. The App for cell phone has vastly improved over the years and has become much easier to use, it would be nice to see the website follow suit.

Review Source: Capterra
 


April 2018

April 2018

very good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

very easy to use product was able to setup without any help was very easy. will be rolling out to other to see

Cons

no problem still using the product and have not talk to customer service but I think the customer service

Review Source: GetApp
 


April 2018

April 2018

So clunky

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's great to have a direct line without needing the hardware. As someone who works remotely and travels quite a bit, that's very helpful.

Cons

The UI is horrible. It constantly freezes, and freezes to such a crazy extent that it prevents my entire computer from shutting down. Horrible.

Review Source: GetApp
 

Keyana from IntuitSolutions

April 2018

April 2018

8x8 is especially useful when employees are working from home and need to be accessible to clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line.

Cons

The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever.

Review Source: Capterra
 

Tim from Mental Health - Strategic Relationship Development

April 2018

April 2018

The sales team was awesome, the phone service itself is a 7 out of 10, Support 0 of 10. Awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots of time lost, ineffective analysis, a poor decision overall.

Pros

It was priced competitively, they allowed us to purchase equipment over a 12 month period. They promised live reporting and analytics.

Cons

The reports never matched. Never. The analytics misses days of data, the request for support is nonexistent. They only tell you someone will get back to you in 48-72 hours. That never happens. We have been a client for more than 18 months. Not one item resolved. The use a call center with people reading scripts, and have zero technology ability to resolve or even answer questions. It is costing our company lot of amount to switch to another company, not considering the man hours to switch. We are so disappointed.

Review Source: Capterra
 

Glenn from Vantage Commodities

April 2018

April 2018

*8*8 allows our entire staff to view messages make and save calls and so much more!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

8*8 allows our employees more function ability to work from just about anywhere, whether it is for work or pleasure or just to stay updated with the ongoings in the office

Pros

The ease of 8*8 for our office is incredible. The entire staff uses it daily as it has become our virtual offices. It is great for our employees who travel.

Cons

In the short period of time that we have had it, many employees claim that it freezes quite often, specifically those with android phones. The Customer service team has been helpful with idea and suggestions . We think this is just temporary.

Review Source: Capterra
 

Ella from Kitchen Restock

April 2018

April 2018

Makes life easier to track your calls and hear your voicemails.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how simple and easy the interface is. When I have missed calls or voicemails it only takes a moment to access them.

Cons

Sometimes the system gets a hiccup after listening to voicemails, and it takes a couple tries to delete old voicemails.

Review Source: Capterra
 
 
Write a Review