Virtual Contact Center by 8x8 Software


 

For small to midsized call centers seeking a comprehensive hosted solution, 8x8 Virtual Contact Center offers an agile contact center system.

In addition to call center functionality, this solution also supports other popular interaction mediums: voicemail, email, web callback, web chat and more, all accessible from an interface that is entirely browser-based.

Its cloud-based architecture can support agents regardless of their location. It also integrates directly with several leading customer relationship management (CRMs) and can be configured to interface with other enterprise applications. 

The universal queue assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data accessible for metrics analysis.

With IVR, CTI and voice recording and logging, call centers remain on the leading edge of technology necessary to a successful center.

 

Virtual Contact Center by 8x8 - Home
 
  • Virtual Contact Center by 8x8 - Home
    Home
  • Virtual Contact Center by 8x8 - Agent service dashboard
    Agent service dashboard
  • Virtual Contact Center by 8x8 - Queue dashboard
    Queue dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

83 Reviews of Virtual Contact Center by 8x8

 

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Software Advice Reviews (47)
More Reviews (36)

Showing 1-20 of 47

jet from Fonality
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

8x8 a reliable phone solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is also affordable and flexible in terms of pricing. 8x8 is easy to operate and is very scalable. It integrates with a variety of office tools.

Cons

There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.

Review Source
 
 

Chase from Firewalls.com Inc.
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Used for a while.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Used this product for a while and overall it worked well but wasnt as fully featured as some products

Cons

Other competitors products have more features and function better when combined with other softwares.

Review Source
 
 

James from Dr. Sepmeyer
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great Value, Beta Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is off-shore and usually takes a day or two to solve the issue. However, they have been able to to correct every weird mishap, every time.

Pros

Our monthly costs have dropped dramatically with VoIP service through 8x8. The sound quality blows analog lines out of the water as well. They run promotions from time to time that give you an easy way to get brand new Polycom Phones at low or no cost.

Cons

They have transitioned to a new web platform with the X2/X5/X7 plans which gets you a different management portal than Virtual Office Classic. It is still rather buggy which is not something you want in a phone system. Weird error messages will appear, sometimes it takes several times for a feature change to implement. If they are able to improve it, I can see it being an excellent product.

Review Source
 
 

Jessica from Education
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Excellent System for Low Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of using the virtual desktop app without the hassel that other phone systems have. Users are able to set their own caller id which is a huge help when needing to change numbers

Cons

The biggest con of all, is the difficulty to add or change virtual numbers. In a call center that has to change numbers often, it is a huge hassle to have to go through the sales rep every time there is a need to make a change.

Review Source
 
 

Brett from CrewTracks
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

I don't love it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The concept is great. The main thing I like is the ability to take calls from my laptop while I'm out.

Cons

I just didn't get it at first, and then I went a while without logging in, and now I can't login, and I have no idea how to get help.

Review Source
 
 

Sara from Orchard City Dental Care
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

8x8 was a great choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to keep track of calls and viewing caller ID; also good for inter office message communications

Cons

It is runs on the internet so if the internet is out, then our phone system does not work. Also there will be some settings glitches sometimes.

Review Source
 
 

Jim from Master Restoration
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Great solution for telecommuting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Full featured. Great sound quality on laptop mic and speakers. Appears to inbound and outbound parties that you are at your desk. Same phone number with an internet connection.

Cons

A little on the finicky side. Little things like password/username requirements, and occasionally challenging configuration.

Review Source
 
 

Jan from Line Number Porting
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

8x8 is ok however I prefer other Voip services

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

8x8 is easy to operate. Plug and play . It is also affordable and flexible in terms of pricing. It also work with other tools such as outlook and Netsuite.

Cons

There is no heads up display messaging option unlike what Fonality has. There is no 24/7 support and limited phone selection.

Review Source
 
 

Ashley from All American Design, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Love the software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The app on the computer is great. Shows me calls coming in to different extensions. I am able to fax right from my computer with is amazing!!

Cons

The only con is not with the software itself. Customer support is can be a little difficult. Some of them understand others do not.

 
 

Meryl from Friendly Care Home Health
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very buggy mobile app

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Would love for the app to be optimized.

Pros

Really like the convenience of being able to take my office phone with me where ever I am. Useful in that aspect.

Cons

The app is very buggy. It goes offline after each call and if you don't restart the app, the next call that comes in will freeze on the screen. I've also noticed that the calls that come through on the app are delayed. The phone will ring twice in the office before my cell phone rings which causes a lot of missed calls if I'm not able to answer right away. Especially if the app doesn't respond quick enough.

 
 

Jan from Fonality
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

8x8 is ok but FOnality is better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network

Cons

very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues.

 
 

Analise from Dynasty Home Health Care Agency
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Mobile App is very Glitchy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use 8x8 for our office and we typically don't experience issues with our in office phones. The service is pretty reliable for in office phones.

Cons

The mobile app is SO glitchy. There is a large delay from when a call is received in office versus when it starts ringing from the mobile app. It causes a lot of our calls to be missed. Sometimes, the app won't open fully in order for us to hit the answer button. It will freeze a lot and requires a lot of forcing close and reopening the app so it will function properly.

 
 

Josh from Nexus eWater
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Suited for everyone, from small businesses to large companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This product offers pretty much everything you'd expect from a high-end VoIP without the high-end price, including call recording and faxing. For most the faxing functionality is just a "nice to have" but for us, it was a feature we were specifically looking for. It also integrates with Salesforce and Microsoft Outlook, so old timers in the office will be more comfortable using it over some of the other VoIP options out there.

Cons

Not to be particular, but the interface is pretty ugly and clunky. Think login web portals in the mid-2000s.

 
 

Alfredo from Stanislaus County PAL
Specialty: Nonprofit
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Great product/service at a very affordable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am with a Non-Profit Organization and started to use 8x8 after dealing with a very old phone system. All I can say that is that we get great customer support, great service, up to date technology and best of all very affordable. I definitely recommend this company to anyone.

Pros

Up to date technology, great customer service, very affordable, many options to keep in communication with your clients and customers.

Cons

None that I can think.

Advice to Others

8x8 is truly a great solution for small business and large business.

 
 

Meier from Locksmith Plus Inc
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great Product, CS needs improvement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Switched to 8x8 from another popular VOIP system, due to profit loss issues with other system, and great recommendations from trustworthy business connections. I overall love the experience and the system, how easy it is to use and navigate. However it was a bit overwhelming at first, you get used to how its used fairly fast! If you need help from customer service though, be careful it could become a headache and a lot of wasted time and frustration really quickly!

 
 

Carl from Pyro-Comm
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Behind the curve on features and below par on customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a manager for an inbound tech support call center, 8x8 did a decent job accomplishing most of what we needed. It allowed us to answer calls, manage queue schedules and priorities, etc. The agent interface was easy to use, but the admin interface was fairly difficult and required some sort of a programming background to make full use of it. The biggest problem with 8x8 is its lack of features such as: automated reporting and live metric dashboards. Also, the email client was difficult to use and was very glitchy sometimes resulting in losing emails. The customer service was also below par. Most of the times that I called in, the agent on the other side, did not know the answer and took way too much time to get back to me (if they did). In a span of 6 months, I was assigned 3 different customer success managers making it confusing on who my go-to person was. We eventually stopped using 8x8 and went with a newer competitor that was in front of the pack in terms of features and quality.

Pros

It's a cloud solution allowing you to employ remote call center agents

Cons

The worst part was the lack of support especially when things were down. Most of my agents used the word 'hate' when it came to the email interface.

Advice to Others

Seek out newer solutions which use apps making it easier to integrate with your CRM and other tools you may use. Also, try to find a solution which combines everything you need in it, such as ticketing, self-help sites (forum/FAQs/Etc), chat, and more.

 
 

Cheryl from Joy Jay Inc.
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Why Broadband Phones for Offices?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load.

I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready?

I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly.

The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team.

You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014.

Pros

The 8x8 team is the best. Great technology and great customer support!

Cons

Our office has been with 8x8 from February of 2014 and has had no reason to change to another company.

Advice to Others

This team will save your company time and money. They are well worth having them join your office and working with them continues to be a great joy!

 
 

Daniel from Capitalogix
Specialty: Finance
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

8x8's inability to get our service running

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I signed up for 8x8 my company was in the process of moving all of their employees to one centralized office. As soon as we signed our lease I began signing up for services such as 8x8. Initially, I really liked 8x8. Their reviews were solid, my account manager was friendly and I thought I'd made the right choice. Unfortunately, when it came time to set up all of our phones, I felt mislead. I was told it would take approximately 10 minutes to get each phone up and running. It's been about a month now and our phones still cannot receive incoming calls. 8x8 has diagnosed the problem as an systematic malfunction with our (and all) Gateway router. I am dissatisfied because we had subscribed to 8x8 before we chose our router. If I knew this, we might have purchased a different router. I believe we'll be able to solve this issue once we've picked the IT company we'd like to outsource this to but this problem is going to end up costing countless dollars and man-hours. I feel like it was avoidable.

Pros

Price, domestic customer service, features.

Cons

Lack of transparency about their systems limitation.

Advice to Others

Don't chose this service if you have a Gateway router.

 
 

Irving from 1insur
Specialty: Other

September 2016

September 2016

Overall good. Please take into account your old network equipment.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The ability to answer calls through your deskphone, cellphone, and computer. Also, the free long distance to the UK, Europe and other countries on their list.

Likes Least

Call back with an engineer can take a while (hours, if not a day). The quick service you get during setup is not the same service you will get onces you're done with your setup.

Recommendations

Please be aware that there are VOIP settings that need to be configured on your end in order to make sure that call quality is consistent. Also, dated equipment, such as routers and switches may be an issue with this, but the settings and older equipment (7 to 10 yrs old in my case) may be an issue for any VOIP service that you choose and not limited to 8x8.

 
 

Stacey from Stacey's Virtual Services, LLC
Specialty: Professional Services

September 2016

September 2016

Extremely easy and efficient software to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

8x8 is a very efficient and reasonably priced solution for Call Centers. They have everything you need in one place. 8x8 helps me run my business more smoothly than any other services I have used before. It's very easy to setup and use and help is there when you need it.

Likes Least

I can honestly say that I have nothing that I am unimpressed with with this company. So far they have lived up to their standards.

Recommendations

Use this software to the fullest. Use every aspect of it.

 
 
 
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Showing 1-20 of 36

Michele from DAQRI
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very easy to use on my laptop of mobile phone. We collaborate a lot with international offices and 8x8 makes it really easy to call internationally from my phone or laptop. They also send voicemails directly to your email, which is a nice feature for people who work remotely.

Cons

Every once in a while it crashes and I have to restart the app. Also, sometimes it hangs when I try to shutdown my Mac so I have to force-quit to turn my laptop off.

Review Source: Capterra
 


February 2018

February 2018

8x8 is great for remote workers or if you are calling other offices abroad or when not at work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

8x8 is great to do calls from your computer, I don't have a physical phone so you save money multiple ways. There is also an app on your phone so you can call from your work number via your cell phone, it uses data but you could do it over wifi as well.

Cons

It can eat up data very fast, make sure you have strong internet and ideally use headphones otherwise the person on the other end cannot hear you.

Review Source: Capterra
 

Ivan from Reservation Genie

January 2018

January 2018

We use 8x8 to manage our business phone and voicemail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

virtual phone system that manages our voicemail, multiple lines, and mutliple numbers.

Pros

I like 8x8 because it has some modern features like sending an email with voice recording of your messages.

Cons

The price is high compared to the function of the service. It limits your voicemail so you can only store about 30 messages before you have to login and delete them. The user interface is very complicated. Took me forever to figure out how to update my credit card on file because I can't tell how to login to the admin from the personal phone account.

Review Source: Capterra
 

Swapnil from Vantage Commodities Financial Services, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy to set up and easy to use VOIP phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Modernized our 8-year-old phone systems. Easy to use for the young crowd.

Pros

1. Ease of setup of physical phones in the office
2. Cloud management and cloud access with adequate permissions to everyone
3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email.
4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC.
5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed.

Cons

1. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts.

2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company.

Review Source: Capterra
 


January 2018

January 2018

Great Voip

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Great Voip system. When compared with Aircall 8x8 is light years ahead. No real connectivity problems

Cons

Major problems include having to set up audio device every time I use it if the headset is bluetooth.

Review Source: GetApp
 

Derek from Tigerconstruction, Ltd

December 2017

December 2017

Easy to use and figure out!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything is laid out in front of me and very intuitive to figure out. Fax, call, listen to VM's and organizing things is nice.

Cons

The cost. I hate per user fees. I don't feel that is fair but that is the market and how it is going.

Review Source: Capterra
 


November 2017

November 2017

Not worth the effort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the idea of it; you can block numbers, make calls from a remote location, etc. And the conference call setup is really great, love being able to set something up for a one-time or on-going basis and I can access it from any phone, anywhere.

Cons

It resets itself whenever a software update occurs. So all the blocked numbers are lost. Also, people who don't use the features like making and receiving calls using your office number from your desk phone, cell phone, computer or tablet, video conferencing, etc. often don't remember how to do it and subsequently just don't use the software at all.

Review Source: Capterra
 

Joel from Vital Mantra
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Simple to use phone system management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit gained is simple incoming and outgoing call management. I have over 70 clients who could call at any given time and it is important to be able to easily view any missed calls/voicemails/text messages so that I can return the calls. I've found 8x8's service to be more than satisfactory, especially considering the price point.

Pros

The visual layout of this application is intuitive and easy to use. It is easy to mange incoming and outgoing phone calls from my desktop. I also appreciate how easy it is to add contacts as they call in. The application provides handy desktop notifications which allow me to stay on top of any missed calls/voicemails/text messages I missed while I am away from my business phone.

Cons

This application can be a bit of a resource hog. My computer is a few years old already and runs it just fine but anything older would cause me concern. If you do not restart your computer periodically, the application can start to have issues showing notifications. I've begun restarting my computer every 3-4 days (for reasons including 8x8 software and more) and have not seen the issue since.

Review Source: Capterra
 

Adriahnna from Mieux

November 2017

November 2017

Convenient but annoying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The 8x8 application is a software that is easy to keep track of callers and a convenient way to check voicemails.

Cons

The 8x8 application is a software freezes at times and sometimes gets stuck at an awkward size where you have to close the app and restart

Review Source: Capterra
 

James from National Business Capital

July 2017

July 2017

It's ok, cheap but not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's cheap, really cheap respectively. You get a lot of features for not a whole lot of actual investment.

Cons

It's software is super out of date, awful to use, and their websites are severely behind the times.

Review Source: Capterra
 

Cassandra from Miracle Ear
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Using this product was great. I never had any bad issues with the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I benefited by not having to worry about doing my job on a daily basis because the software was so reliable.

Pros

I liked the fact that it was easy to use and did not give me any problems. I would definitely recommend this software to a company that has a high volume of customer service calls.

Review Source: Capterra
 

Jacob from TimeSaver Home Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Our VOIP Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy to use online interface.
- Can make changes to the phone system via web portal - updates deploy immediately.
- A lot of good features for the price.

Cons

- Terrible customer service; if you have to call, you'll most likely get a support rep from overseas.
- The Android app has major problems, it seems every update gets worse not better and they don't seem to really care that it doesn't work properly.

Review Source: Capterra
 

Alex from Prestige Motor Works Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Love it! Have been using the software for 4+ Years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best VOIP phone system, free e fax, call record, meeting, etc. We use this daily in our dealership where we receive 50+ inbound phone calls per day to 4 phone lines.

Pros

Easy to use, easy to install, the Customer Service reps are Great! It is priced competitively compared to most of the competition.

Cons

During the initial set up there were a few bucks during the installation that we did on a weekend. Unfortunately, there were not customer support reps to help on a Sunday. Not sure if that has changed, but when else would you install a new phone system!??

Review Source: Capterra
 

Keegan from Generations Home Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Good, but cumbersome and under-supported

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

- The ability to fax electronically. Being able to have updates emailed in about received faxes come was helpful for my HR team and having faxes come in as .PDF's made them much more malleable with our paperless systems.

Cons

- I have had numerous people comment on the horrible audio quality while talking over the mobile app (Android).
- The limit of one account in the organization with the ability to fax was highly annoying. It limited the potential for the application in our use (Windows).
- The GUI could have been organized more intuitively. It always seemed more complicated to change Forwarding settings than it needed to be to get the set up I needed (which was complex, but not the reason for the problems I was experiencing). (Windows and Android)

Review Source: GetApp
 


February 2017

February 2017

Fairly Decent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use this every day to make and track my calls made. Currently in a sales role where the number of calls made it tracked and used to measure performance. There have been many times when 8x8 doesn't accurately depict what was actually done. Also, I get their idea to make it sleek and simple, but there isn't enough info on the home page you help you easily navigate.

Pros

Gets the job done I suppose.

Cons

Takes significant time to figure out use, been using it for 6+ months and still trying to figure aspects of it out. Not intuitive.

Advice to Others

When given training, pay EXTRA CLOSE ATTENTION.

Review Source: GetApp
 

Vince from Hear Here
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Very happy with 8x8

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been very happy with 8x8. We serve clients that use lots of other VoIP options and we get to see inside when we provide service...and what I see makes me like 8x8 even more. 8x8 has proven to be very reliable. The call quality is great and managing our settings is super simple. I have referred 8x8 to several of our customers that have also grown to love it.

Pros

Great call quality. Easy to use. Overall good value.

Cons

Can't upload your own custom voicemail greeting via the user portal. You have to send it though their customer service department, but it's usually pretty quick.

Review Source: Capterra
 

Nathan from SPS Commerce
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

High End

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works very well. I use 8x8 on a daily basis for work and it has simplified my job tremendously. The ease of having the app on your phone is fantastic.

Pros

They built a top of the line app to use.

Cons

The missed calls that pop up on the app don't go away.

Advice to Others

Use this, download the app.

Review Source: GetApp
 


December 2016

December 2016

Daily 8x8 Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it is a very intuitive app that allows you to bring your business anywhere. A ton of features differentiate this app from others like it. Definitely something I would recommend to others

Pros

Being able to park your calls on your phone to conference lines, or any other lines was a key feature personally.

Cons

Working better with new IOS updates on the iPhone.

Advice to Others

Would absolutely recommend!

Review Source: GetApp
 

Danny from CWIE
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Cloud based PBX and contact center.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company recently moved from an on-prem system to 8x8 as a full cloud based solution for phone services. We were able to move all our services, and port over all our numbers with no impact to our clients.

Pros

Flexibility and mobility of deployment anywhere.
Single dashboard to report on usage per user or per line
Compatible with our existing phones
Mobile App

Cons

The PBX solution is very easy to use and convenient. The contact center while its easy to use it is managed through a web browser. This took a new learning curve for our staff to get used to and be able to properly use the system.

Advice to Others

8x8 fits the bill for a lot of companies that require phones to perform the daily tasks and business. However for some companies it does not make sense to hire dedicated staff to manage and maintain these systems. 8x8 Will take care of that management so you only have to worry about what is important to your organization.

I would recommend to do a full POC on the contact center part of 8x8 to understand the features and benefits. For standard PBX this system has everything that we had before plus more.

Review Source: GetApp
 

Nathan from SPS Commerce
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

One service instead of many.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Key differentiator for me is that it allows unification of service and abilities. I can be just as productive ( maybe more so ) at home or in the field as I am in the office with the 8x8 app! Also, being able to text from my work number has been a big differentiator and a key capability for some of my customers!

Pros

Allows for easy integration and is device agnostic.

Cons

Sometimes gets confused on phones after software updates.

Advice to Others

Being able to text from my work number has been a big differentiator and a key capability for some of my customers!

Review Source: GetApp
 
 
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