

8x8 Contact Center Software
FrontRunners
About 8x8 Contact Center
8x8 Contact Center Pricing
Standard: $0 per user/month. +0.04¢/min Pro: $50 per user/month. +2,000 mins Ultimate: $75 per user/month. +5,000 mins
Starting price:
$0.04 per month
Free trial:
Available
Free version:
Available
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User dashboard
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8x8 Contact Center User Reviews
OVERALL RATING
Showing 1 - 5 of 25 reviews

Annie
Verified reviewer
Company size: 51-200 employees
Industry: Building Materials
Time used: Less than 2 years
Review Source: Capterra
July 2019
Well rounded program
Pros
I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!
Cons
We had some issues with the phone system but the overall web features were great
Amit
Company size: 501-1,000 employees
Industry: Consumer Goods
Time used: Less than 2 years
Review Source: Capterra
March 2022
Reliable Platform for your OTP Deliverability & IVR!
I would rate 8X8 7/10. It's a good & reliable platform with a wide range of offerings in a single roof.
Pros
They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active & supportive customer success team!
Cons
The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself & your team updated on the outages
Reasons for choosing 8x8 Contact Center
Pricing was high for the same offerings on the alternative products!
Reasons for switching to 8x8 Contact Center
Deliverability, Reliability & Transparency are the reasons for the switch.
Mathew
Verified reviewer
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
June 2022
A tad expensive for what it is and technical / relationship support is terrible
Pretty good kit overall but it is expensive and not necessarily worth the extra expense unless you fully utilise all the capability and get proper support, which is where it does fall down - terrible support team.
Pros
So many good features like pre-recorded script playback, speech analytics, cloud call recording and playback with speech to text, IVR set up and flexibility is good, skillset management is good, MI reporting is pretty good.
Cons
Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface.
Reasons for choosing 8x8 Contact Center
Primarily down to speech analytics (which we haven't fully exploited yet) and pre-recorded scripts (agents own voice) for post-sale regulatory wrap up which has since been broken for 6 months!
Reasons for switching to 8x8 Contact Center
Switched in March 2021 as we wanted something with better technical capability and Horizon was quite old technology with limited investment and poor record of down time.
Natalie
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
June 2020
Best VOIP option
We use the 8x8 Contact Center for all of our phone needs in all of our offices. We use it to pull call reports, forward our calls to our answering service, and to forward calls to external cell phones in case of an emergency. We are very pleased!
Pros
It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours. We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home. It is so simple to use. Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so.
Cons
I can't think of anything negative to say about this software. The cost, support, and platform are everything we need.
Christine
Company size: 2-10 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
April 2020
Good phone alternative
Yesterday I went on the chat to get help in something I messed up. [SENSITIVE CONTENT HIDDEN] Customer Support Representative fixed it immediately, she was professional, pleasant and helpful. It was a pleasure to deal with her.
Pros
We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for expensive wiring, easy to move, the ability to forward the phones to a cell phone especially in an emergency, and it allows me to track calls.
Cons
Sometimes it is difficult to figure out the features. Sometimes the phone has to be reset because of noise interference.
Reasons for choosing 8x8 Contact Center
Really at the time, they were the only alternative, so we stayed loyal to them
Reasons for switching to 8x8 Contact Center
The high price of our phone bills