User dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Virtual Contact Center by 8x8
Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicemail, email, web callback, web chat and more.
Virtual Contact Center offers a universal queue feature that assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data accessible for metrics analysis.
Virtual Contact Center provides Personal Agent Connect feature that helps to build a relationship between agents and customers. The solution enables agents to share their contact number with customers in orde...
24 Reviews of Virtual Contact Center by 8x8
Average User Ratings
Overall
4.07 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
3.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
July 2019
Annie from Creative Materials Corporation
Company Size: 51-200 employees
Industry: Building Materials
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Well rounded program
Pros
I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!
Cons
We had some issues with the phone system but the overall web features were great
July 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Functionality
5.0
July 2019
Best in class service, but they gouge you over time
Pros
The service is great, and the mobile app was best in class
Cons
We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.
Reasons for Choosing Virtual Contact Center by 8x8
We ultimately chose jive for pricing
August 2019
Hardik from Rahi Systems India Pvt ltd
Company Size: 501-1,000 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2019
Virtual Mobile Phone and Best tool for NOC or ITO
We have been using this software from past 10 months. We were using Bria and the application was hanging a lot and our NOC team was missing call which was not accepted. We switched to 8x8 and now number of drop calls has been reduced to extent.
Pros
The functionality on this software is same as mobile phone. Makes calling ease. Best android and ios application compare to other soft phones available in market.
Cons
Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.
June 2017
Jan from Fonality
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: Less than 12 months
Ease-of-use
4.0
Functionality
3.0
June 2017
8x8 is ok but FOnality is better
Pros
easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network
Cons
very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues.
March 2019
Becky from Principle Skills Relationship Center
Company Size: 2-10 employees
Industry: Mental Health Care
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Finally found our solution
No more having to switch to personal cell use for business purposes due to current provider down time.
Pros
This VoIP software is what will solve our glitches with what product we are currently using. 99.997% up time, only pay per user, free phone with contract. Mobile office, multiple phones ringing to reach each employee, additional voice mail boxes, and many other features.
Cons
A bit tricky learning a new interface/ order of things to adjust the settings, but can be learned.
