Virtual Contact Center by 8x8 Software

Pros

Overall, Virtual Office is easy to use with a nice set of tools. The mobile application allows for calls to be taken seamlessly on the go. Meetings and conference bridges can be configured quickly and there are available browser extensions that extend the features.

Cons

The virtual meeting has improved since it's introduction, but it is cumbersome to use when compared with similar online meeting offerings.

Pros

it connected to our phones and made it easy to talk and chat with coworkers. Could click on coworker's name just to call them.

Cons

It seemed like it worked well for the most part. Every now and again it would crash and we wouldn't be able to access our phones or chat.

Pros

Streamlines working from home and makes it so much simpler by having the app so I don't have to haul my office phone home.

Cons

I don't care for the fact that the google extension will pop up in the middle of your screen every phone call

Voicemail, voice calls, monitoring, call recording, soft phone

Pros

I like that it is virtual and does not require a physical phone, I also like that it works with any of the browsers I choose to use.

Cons

Pretty outdated as far as style, my software personally is very buggy, but could be related to my PC

Team members are able to accept/transfer calls. Having the queue system helps with work flow.

Pros

The UI is fairly easy to navigate. Also, the reporting and monitoring features come in handy for data collection and analysis.

Cons

The program freezes quite frequently. Team members are forced to restart the program on an almost daily basis, which ends up wasting a fair amount of time.

You can message with your coworkers easily.

Pros

I like that it allows you to message with the members of your organization easily. I like that it lets you know when other coworkers are on the phone.

Cons

Very glitchy and causes your computer to run very slow as it uses a lot of computer recourses. Many times you have to shut the program down and reopen it just to be able to toggle off DND or just because it stopped working.

Pros

I like that I can easily use 8x8 Virtual Office from my cell phone when I am working from home. It is easy to download and use the app.

Cons

I do not like that 8x8 has so many glitches. Sometimes our whle department can't use the phone. Also it does not notify us when our mailbox is getting too full to take messages.

Decent system with option to work remotely.

Pros

Our business loves the option to run 8x8 through employee's cell phones, so they can take customer calls at home. It has allowed our representatives to work from home over the weekend, instead of coming into the office.

Cons

Their customer support department is difficult to work with, and frequently ends calls without resolving the issue at hand. We have an ongoing issue where an employee's extension gets stuck on "Do Not Disturb", and they cannot get calls. Support will fix the one-time issue, but does not address the fact that it is ongoing and disrupts business.

Pros

For the most part, it seems to do the job as intended. It allows me to make/receive business phone calls from my cell phone, receive voicemails, etc.

Cons

I think the integration between platforms could be improved (i.e. between the phone and the phone app and the PC app). I found the app very difficult to set up, especially things like call forwarding. And I think the app signs you out frequently and unless you go into the app you don't know that, so you think you're signed in and ready to receive calls but you're really signed out. I've missed calls for this reason.

Absolutely none.

Pros

The quote I received was very good, I was going to save my money per month to transfer my 2 lines with similar features.

Cons

As of the date of this review: Pictures can not be sent via text using their mobile app. It was becoming a burdensome to finalize the transfer, I kept getting emails that the transfer was not complete, and there were errors, I called them gave them all my account information and still no luck on getting transfer complete, after almost 3 weeks of trying and a couple of calls, I decided to cancel order. It has been over 45 Days since I cancelled the order and they have not refunded the initial payment, which according to the terms of the agreement I was entitled to, I keep calling and I get transfer from department to department. Case # C1214093, Case # C2542447, Case # C2542551, so that 8X8 Can check what went wrong.

Pros

8x8 was very useful in a big office where you do not know all employees extensions. You can easily call, transfer phone calls, listen to your voicemail from the software/app and even 'text' your coworkers

Cons

The design is pretty attractive and easy to use but the software encountered a lot of bug and internal issues that were very disturbing for daily users.

Cons

The call quality is usually pretty bad. Hard to set up. Had a lot of trouble activating. Fine once you get passed all that. Dont really have anything I like about this software. It has always been hard to use and I must use it for my work.

Pros

We switched to 8x8 almost 3 years ago and it has been an amazing solution for our ever growing company.

Cons

I honestly do not have anything negative to say about 8x8. If there was one thing I could comment on it would be the price of their phones. Some of their competitors offer the phones for free when you add an additional line.

all the benefits of a complex multi line phone system with none of the cost, maintenance or headache.

Pros

8x8's Virtual office has made it easy to setup our own VOIP phone system without an in house IT guy. It allows us to have multiple lines, mailboxes and to customize our phone system to make it easier for both employees and our customers calling in. It is great that we can easily update extension number, greetings and voicemail messages on the fly. Also, the cell phone app and the ability to take my office extension on the go is wonderful.

Cons

The interface for desktop in particular seems old and outdated. It is not always easy to find what you need. The App for cell phone has vastly improved over the years and has become much easier to use, it would be nice to see the website follow suit.

Pros

very easy to use product was able to setup without any help was very easy. will be rolling out to other to see

Cons

no problem still using the product and have not talk to customer service but I think the customer service

Pros

It's great to have a direct line without needing the hardware. As someone who works remotely and travels quite a bit, that's very helpful.

Cons

The UI is horrible. It constantly freezes, and freezes to such a crazy extent that it prevents my entire computer from shutting down. Horrible.

Pros

Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line.

Cons

The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever.

Lots of time lost, ineffective analysis, a poor decision overall.

Pros

It was priced competitively, they allowed us to purchase equipment over a 12 month period. They promised live reporting and analytics.

Cons

The reports never matched. Never. The analytics misses days of data, the request for support is nonexistent. They only tell you someone will get back to you in 48-72 hours. That never happens. We have been a client for more than 18 months. Not one item resolved. The use a call center with people reading scripts, and have zero technology ability to resolve or even answer questions. It is costing our company lot of amount to switch to another company, not considering the man hours to switch. We are so disappointed.

8*8 allows our employees more function ability to work from just about anywhere, whether it is for work or pleasure or just to stay updated with the ongoings in the office

Pros

The ease of 8*8 for our office is incredible. The entire staff uses it daily as it has become our virtual offices. It is great for our employees who travel.

Cons

In the short period of time that we have had it, many employees claim that it freezes quite often, specifically those with android phones. The Customer service team has been helpful with idea and suggestions . We think this is just temporary.

Pros

I love how simple and easy the interface is. When I have missed calls or voicemails it only takes a moment to access them.

Cons

Sometimes the system gets a hiccup after listening to voicemails, and it takes a couple tries to delete old voicemails.