Vocalcom Cloud Contact Center Software


19 reviews(5.0/5)
19 reviews(5.0/5)

Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one channel or across different channels.

The system is cloud-based. Users can add agents, customize reports and design IVRs. Vocalcom supports voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialing and real-time contextual routing.

The software facilitates call center interactions within mobile channels. Vocalcom is available for firms around the world. The system offers a pay-as-you-go monthly pricing model.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

19 Reviews of Vocalcom Cloud Contact Center

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  • david from Marketing Digital

    June 2018

    for me it is the best program to manage telesales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

    Pros

    Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

    Cons

    I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Victoria from MoneyMe

    Specialty: Other

    Number of employees: 11-50 employees

    January 2017

    Great product & amazing support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements.

  • Yves from Toupargel

    March 2016

    User Friendly , Easy to Use , excellent functionality.

    Ease-of-use
    Quality
    Support

    Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

    Review Source: Capterra
  • TOUPARGEL Yves from TOUPARGEL

    Number of employees: 1,001-5,000 employees

    March 2016

    User Friendly , Easy to Use , excellent functionality.

    Ease-of-use
    Quality
    Support
    N/A
    Value for Money

    Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it.

    Pros

    In addition to this, the staff are very approachable, trust worthy and their knowledge within the industry is fantastic too.

    Cons

    I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

    Review Source: GetApp
  • Berndt from Sogedes GmbH

    Specialty: Software / IT

    March 2016

    MOst flexible Cloud solution

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

    Cons

    Some documentation could be a little bit more detailed.

  • Neri from IPT Innovations

    Specialty: Telecommunications

    February 2016

    Great Flexibility means being able to evolve with the time

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

    Cons

    Product documentation can be improved and made available online...

  • Neri from Minacs Group

    February 2016

    Great platform flexibility

    Ease-of-use
    Quality
    Support

    The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

    Review Source: Capterra
  • December 2015

    Love the Salesforce intégration

    Ease-of-use
    Quality
    Support
    Value for Money

    We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce. The ease of use and effectiveness are key in our business. Everyone we have ever dealt with at Vocalcom have been both helpful and pleasant.

    Pros

    We have increased number of new customers and reduced the delay to sign Out contracts

    Cons

    We have found that this solution is very easy to launch and to use

    Review Source: GetApp
  • IBLED from Gazprom Marketing & Trading France SAS

    Specialty: Energy

    December 2015

    Terrific sales acceleration platform backed by a great team

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The results are there. Higher contact, call volumes, and contact ratios. Reps work much faster than they ever could. We're able to turbocharge our sales efforts. It has more than doubled our productivity and given us better visibility into inside sales efforts. Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster .

    Cons

    Nothing specific, increase productivity, make us clever

  • Eric from Convers

    September 2015

    Nothing less than PHENOMENAL 100% of the time.

    Ease-of-use
    Quality
    Support

    We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform.

    Review Source: Capterra
  • Mims from dreambox

    Number of employees: 11-50 employees

    July 2015

    Simply, effortless technology

    Ease-of-use
    Quality
    Support
    Value for Money

    dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

    Pros

    Easy to use
    Flexible
    Truly multi-tenancy and cloud ready
    Complete omni-channel experience

    Cons

    Looking forward to deploying the new webRTC feature in the next couple of months!

    Review Source: GetApp
  • June 2015

    Strong Partnership with Vocalom

    Quality
    Support
    N/A

    We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux.

    Review Source: GetApp
  • May 2015

    With Vocalcom, we let customers know they are heard

    Quality
    Support
    N/A

    We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier – ITV UK

    Review Source: GetApp
  • May 2015

    Innovative and simple

    Quality
    Support
    N/A

    Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI.

    Review Source: GetApp
  • May 2015

    Vocalcom is just easier!

    Quality
    Support
    N/A

    We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.

    Review Source: GetApp
  • eric from samando

    May 2013

    great and easy to use contact center solution

    Ease-of-use
    Quality
    Support

    I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

    Pros

    we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

    Cons

    we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor
    we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

    Review Source: Capterra
  • Richard from Pilatus BPO

    May 2013

    Hermes Cloud helps me produce great results! I'm happy with my purchase

    Ease-of-use
    Quality
    Support

    My SalesCloud and ServiceCloud teams have improved productivity, first call resolution, reduced bottom line with increased revenues...I couldn't be happier! Thank you Vocalcom.

    Pros

    - Ease of use
    - Unified SFDC screen
    - Simplified inbound and outbound communications

    Cons

    None - Im happy

    Review Source: Capterra
  • March 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Victoria from MoneyMe

    Number of employees: 11-50 employees

    January 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
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