Vocalcom Cloud Contact Center Software


 

Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one channel or across different channels.

The system is cloud-based. Users can add agents, customize reports and design IVRs. Vocalcom supports voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialing and real-time contextual routing.

The software facilitates call center interactions within mobile channels. Vocalcom is available for firms around the world. The system offers a pay-as-you-go monthly pricing model.

 

Vocalcom Cloud Contact Center - Monitor and engage customers
 
  • Vocalcom Cloud Contact Center - Monitor and engage customers
    Monitor and engage customers
  • Vocalcom Cloud Contact Center - HermesNet v5 administration
    HermesNet v5 administration
  • Vocalcom Cloud Contact Center - Social media geolocation
    Social media geolocation
  • Vocalcom Cloud Contact Center - HermesNet v5 omnichannel agent workspace
    HermesNet v5 omnichannel agent workspace
  • Vocalcom Cloud Contact Center - HermesNet v5 HR wizard
    HermesNet v5 HR wizard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

18 Reviews of Vocalcom Cloud Contact Center

 

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Software Advice Reviews (4)
More Reviews (14)

Showing 1-4 of 4

Victoria from MoneyMe
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great product & amazing support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements.

 
 

Berndt from Sogedes GmbH
Specialty: Software / IT

March 2016

March 2016

MOst flexible Cloud solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Likes Least

Some documentation could be a little bit more detailed.

Recommendations

always run a small and realistic POC with a good selection of your most important business needs

 
 

Neri from IPT Innovations
Specialty: Telecommunications

February 2016

February 2016

Great Flexibility means being able to evolve with the time

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Likes Least

Product documentation can be improved and made available online...

Recommendations

Check out the Dynamic Script solution, it can be powerful.

 
 

IBLED from Gazprom Marketing & Trading France SAS
Specialty: Energy

December 2015

December 2015

Terrific sales acceleration platform backed by a great team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The results are there. Higher contact, call volumes, and contact ratios. Reps work much faster than they ever could. We're able to turbocharge our sales efforts. It has more than doubled our productivity and given us better visibility into inside sales efforts. Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster .

Likes Least

Nothing specific, increase productivity, make us clever

Recommendations

The simplicity to use such a software on salesforce

 
 
 
Showing 1-14 of 14

Yves from Toupargel

March 2016

March 2016

User Friendly , Easy to Use , excellent functionality.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

Review Source: Capterra
 

TOUPARGEL Yves from TOUPARGEL
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2016

March 2016

User Friendly , Easy to Use , excellent functionality.

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it.

Pros

In addition to this, the staff are very approachable, trust worthy and their knowledge within the industry is fantastic too.

Cons

I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

Review Source: GetApp
 

Neri from Minacs Group

February 2016

February 2016

Great platform flexibility

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Review Source: Capterra
 

Edouard

December 2015

December 2015

Love the Salesforce intégration

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce. The ease of use and effectiveness are key in our business. Everyone we have ever dealt with at Vocalcom have been both helpful and pleasant.

Pros

We have increased number of new customers and reduced the delay to sign Out contracts

Cons

We have found that this solution is very easy to launch and to use

Review Source: GetApp
 

Eric from Convers

September 2015

September 2015

Nothing less than PHENOMENAL 100% of the time.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform.

Review Source: Capterra
 

Mims from dreambox
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2015

July 2015

Simply, effortless technology

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Pros

Easy to use
Flexible
Truly multi-tenancy and cloud ready
Complete omni-channel experience

Cons

Looking forward to deploying the new webRTC feature in the next couple of months!

Review Source: GetApp
 

Rob

June 2015

June 2015

Strong Partnership with Vocalom

Product Quality

Product Quality
Quality

We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux.

Review Source: GetApp
 

Franck

May 2015

May 2015

Technology as a real competitive differentiator

Product Quality

Product Quality
Quality

Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance. At this point technology becomes a real competitive differentiator for us.

Review Source: GetApp
 

Cedric

May 2015

May 2015

With Vocalcom, we let customers know they are heard

Product Quality

Product Quality
Quality

We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier – ITV UK

Review Source: GetApp
 

Patrick

May 2015

May 2015

Innovative and simple

Product Quality

Product Quality
Quality

Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI.

Review Source: GetApp
 

Benoît

May 2015

May 2015

Vocalcom is just easier!

Product Quality

Product Quality
Quality

We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.

Review Source: GetApp
 

eric from samando

May 2013

May 2013

great and easy to use contact center solution

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Pros

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Cons

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor
we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Review Source: Capterra
 

Richard from Pilatus BPO

May 2013

May 2013

Hermes Cloud helps me produce great results! I'm happy with my purchase

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My SalesCloud and ServiceCloud teams have improved productivity, first call resolution, reduced bottom line with increased revenues...I couldn't be happier! Thank you Vocalcom.

Pros

- Ease of use
- Unified SFDC screen
- Simplified inbound and outbound communications

Cons

None - Im happy

Review Source: Capterra
 

Victoria from MoneyMe
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp