VoIP.ms

RATING:

4.8

(691)

About VoIP.ms

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling. Teams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing. VoIP.ms provides sequencing, which allows businesses to create...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

VoIP.ms Pricing

VoIP.ms is offered across three pricing plans, outlined below. Pay Per Minute Plans: $0.85/month, per DID number (for US & Canada) Unlimited Plans: $4.25/month, per DID number (for US & Canada) Toll Free Plans: $0.99/month, per DID number (for US) $1.25/month, per DID number (for Canada) International outgoing call rates are available based on country. Please contact VoIP.ms for more details.

Starting price: 

$0.85 per month

Free trial: 

Not Available

Free version: 

Not Available

VoIP.ms account settings
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VoIP.ms Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for VoIP.ms

1 - 5 of 683 Reviews

Tim

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2022

great voip service - aimed at technical consumers more than 'end users' to some extent

User Profile

Randal

Verified reviewer

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Voip.ms is a feature-rich, inexpensive VOIP solution

I've saved myself, my clients, friends, and family dozens of dollars a month and hundreds of dollars a year by switching them to voip.ms over traditional telephone service. In the case of small businesses, at less than $200 capital cost and $10 per month, we've been able to provide full-featured auto attendant answering with custom recordings for hours of operation, routing to phones in various departments based on customer's responses, call hunting for managers/owners to their IP desk phone and then their mobile phone, blocking of unwanted numbers, voicemail forwarding to e-mail, and other future capabilities.

PROS

Like me, you'll be amazed at the range of features you get for the vastly reduced price when comparing the service to that of a traditional telephone service. Once you learn the admin interface of voip.ms, you'll find it simple to set up an auto attendant for routing calls within your business. You'll love the ability to forward a voice mail message to your e-mail address, with the message attached as an mp3 file. Many more options for call routing are offered, such as hunting.

CONS

While the admin interface is not cluttered or broken up into multiple sites, the intuitive visual flow could be improved. It took me 5-6 times of using it to remember where to drill down for a voicemail setting or configuration of an account for a secondary ATA or IP phone.

Reasons for switching to VoIP.ms

Now that homes and businesses have more than adequate Internet service provided by the traditional telephone service companies like TELUS, there's no need to be paying for telephone service at $30-$40 per line/DID per month on top of the Internet charge. With the cost of just one ATA (Analog Terminal Adapter) at $40-$100, one can switch over to voip.ms thereby dropping the monthly telephone bill to less than a few bucks.

Vendor Response

Hello Randal, We are delighted you had a great experience with us! Thank you for taking the time to leave your kind review. We truly hope to continue serving you for many more years.

Replied February 2023

Chad

Wholesale, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Best service for the money. They had a Ddos attack but they kept customers informed.

Overall, I would use them again if given the opportunity.

PROS

Great customer service. Chat and phone available when needed. Always able to resolve situations quickly, even if it's difficult to our specific solution.

CONS

It's very setup-driven. You need to know exactly how you want your system set up. I don't know of another way to make it simpler but setup is somewhat tedious.

Reason for choosing VoIP.ms

Pricepoint and reliability.

Reasons for switching to VoIP.ms

Cheaper solution. Able to do digital rather than SIP lines. More reliable and customizable.

Vendor Response

Hello, Chad, Your satisfaction is our greatest achievement. We appreciate your positive feedback.

Replied September 2023

Peterson

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed August 2023

Review of Voip.MS

PROS

It used to be price. That has changed due to inaccurate pricing.

CONS

Pricing is very inaccurate. Almost fraudulent.

Vendor Response

Hello, Peterson, We highly value your feedback and would love to know more about the pricing issue mentioned. If you're open to it, We would love to hear more at marketing@voip.ms so we can understand the issue.

Replied September 2023

Evgeny

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2021

Bad Customer Service Experience with VOIP.MS

We have been using VOIP.MS for over 5 years. The last 12 months were the most terrible: service was intermittent, customers complained about missed calls, delays when connecting calls, text messaging forwarding to mobile devices was not working correctly. All of this was peaches comparing to the last two weeks when we decided to cancel. Contacted via email to cancel the account and remove all VOIP numbers since we won't be porting; they replied that I need to remove the numbers myself (a few hundred numbers) while I am still being charged for the renewal VOIP numbers. I insisted that they could remove them themselves; they said that I needed to put more funds into the account before they could do it. The bill went in negative because we had a few dollars only when we asked to cancel the account. We put the fund on the budget, but it has been two weeks, and nobody ever got back to us. Contact support again. They said that our ticket was closed. If your options or budget to go with another provider, you may consider other options. VOIP.MS is cheap, and you get what you pay for.

PROS

Cheap rates, a large number of Canadian numbers available

CONS

Complicated or outdated UI, zero help from customer support, intermittent service, delays before connecting calls

Reason for choosing VoIP.ms

Price

Reasons for switching to VoIP.ms

Cheaper options and more Canadian numbers

Vendor Response

Greetings Evgeny, we're very sorry to know your experience with us, at least for these recent times, has not been the optimal, please send an email to support@voip.ms with subject Capterra Review so we can check your case and see possible alternatives to assist you, thank you very much!

Replied November 2021